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1 LEADERSHIP DEVELOPMENT & TRAINING

Great
Leadership
Increases
Productivity
Reduces
employee
turnover
Results in fewer
on-the-job
accidents
Increases
Company
Profit
Increases
Customer
Satisfaction
You can make a
difference!

Three Levels of Leadership:
Taking It To The Next Level!
Passive Basic Great

Passive Leadership
PASSIVE
LEADER
Does minimum
to get by
Does not
invest in
relationship
building or
development
Will manipulate
& exploit
employees in
order to
"look good"
Will "fudge,"
make excuses,
take shortcuts,
blame others

Passive Leaders Exhibit
Passive Avoidant Behaviors
Reacts to
problems if
serious
If not broke,
don’t fix it
Avoids
involvement
Absent
when
needed
Avoids
deciding
Delays
responding

Basic Supervisory Leadership
BASIC
SUPERVISORY
LEADER
Focused on
meeting the
quantity & quality
goals of the work
group
"Does no harm,"
is "nice" to
others so as not
to impact
production
Doesn't shirk
duties, has high
standards, takes
responsibility for
results
Treats workers
"fairly" but
impersonally

Basic Supervisory Leaders
Exhibit Two Main Types of
Behavior
Contingent
Reward
Active
Management
By Exception

Contingent Reward
Sets
performance
expectations
Clarifies
Rewards
Assists
based on
employee
effort
Rewards
employee
achievement
Recognizes
employee
achievement

Active Management By
Exception
Focuses
on mistakes
Puts out fires
Monitors
and tracks
employee
mistakes
Concentrates
on failures

Great Leadership
Great leadership enhances the
impact of basic supervision
behaviors

Great Leadership
Great
Leadership
Highly dedicated
to developing
unique abilities in
each employee to
support the
mission
Actively works to
build community
while focusing on
individual needs
Highly dedicated
to building
commitment to
the mission,
instills concern for
high standards in
each employee
Sets example,
puts employees'
needs ahead of
own but
impersonally

Great Leaders Impact
Employee Behavior and
Productivity By:
Inspiration
Intellectual
Stimulation
Individualized
Consideration

Inspiration
?Goes beyond self interest
?Displays power & confidence
?Talks of values
?Models ethical standards
?Considers moral & ethical implications
?Emphasizes the collective mission
?Talks optimistically
?Expresses confidence
?Talks enthusiastically
?Arouses awareness about important issues

Individualized Consideration
?Individualizes attention
?Focuses on employee strengths
?Teaches and coaches
?Differentiates among employees

Which characteristics
of Great Leadership
will you use to take
your leadership to
the next level?

Abraham Maslow’s
Hierarchy of Needs
Basic Physiological
Safety & Security
Love & Belonging
Esteem
Self-
Actualization

What motivates you? Rank these 12 job factors in order of their current
importance to you. Feel free to add any you think are missing:
1 is highest 12 is lowest
__ The opportunity and resources to do the best job I can
__ Job security
__ Good working conditions (safe environment, cafeteria, on-site child care)
__ The opportunity to learn new things in my job or through company
training
__ An atmosphere that emphasizes company rules, regulations and policies
__ Freedom and responsibility to do things my way
__ Bonuses for accomplishments (in addition to regular raises)
__ The opportunity for advancement
__ A job that is routine without much change from day to day
__ Getting praise, recognition and appreciation for my work
__ Management that treats everyone the same, regardless of the
circumstances
__ An interesting job that I enjoy

Achievement
Mindset
Protective
Mindset
Behaviors at Work

Common Ways Leaders Can
Demotivate Employees
? Micromanaging
? Not Communicating
? Threatening
? Overworking
? Disrespecting
? Acting Superior
? Getting Back at Someone / Retaliation
? Not Showing Any / Enough Appreciation

Dominant
?Task and Data
Focused
?Directly Assertive
?Fast paced
Steady
?Relationship
Focused
?Indirectly Assertive
?Slow paced
Influential
?Relationship
Focused
?Directly Assertive
?Fast Paced
Conscientious
?Task and Data
Focused
?Indirectly Assertive
?Slow paced

Changing a Lightbulb -
A Bright Exercise

Matching Leadership Style to
Follower Readiness
CoachingDirecting Empowering
Low
Competence
High
Motivation
Low
Competence
Low
Motivation
High
Competence
Low
Motivation
High
Competence
High
Motivation
Supporting

Appreciative Feedback
Thank you for
your hard work!
You are a
valuable asset to
the TVA team.

Let’s Role Play Giving
Appreciative Feedback

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