Tweetalyst - Social media customer care & analytics tool
- 1. Social media customer care & analytics firm
- 2. Social Media a customer support Customers take it to social media to talk about product or vent If the customer isnt answered, can cause the grievance to take catalyst effect and spread across the network
- 3. Problem at hand 53% of consumers expect a brand to respond to a tweet within an hour That number jumps to 72% of consumers expecting a response if the tweet is a complaint about the brand or its products Source: http://marketingland.com/study-72-of-consumers-expect-brands-to-respond-within-an-hour-to-complaints-posted-on-twitter-63496
- 4. Problem at hand Source: http://marketingland.com/study-72-of-consumers-expect-brands-to-respond-within-an-hour-to-complaints-posted-on-twitter-63496
- 5. Why Brands are expected reply? Source: http://marketingland.com/study-72-of-consumers-expect-brands-to-respond-within-an-hour-to-complaints-posted-on-twitter-63496
- 6. Brands who respond timely get.. Source: http://marketingland.com/study-72-of-consumers-expect-brands-to-respond-within-an-hour-to-complaints-posted-on-twitter-63496
- 7. When a Brand doesnt respond on time Source: http://marketingland.com/study-72-of-consumers-expect-brands-to-respond-within-an-hour-to-complaints-posted-on-twitter-63496
- 9. Features Track unanswered tweets Templates to reply quickly and train new joinees Track customer sentiment to convert into happy customer Reports to track employee activity through official brand account Scoring system for Celebrity Factor, Impact Factor and Activity Factor
- 10. Contact us support@lexosystems.com / unitechy@gmail.com Phone: +91-9870942768