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Twtelecom Exec Overview3 Q09
- 1. tw telecom Executive Overview September 2009
- 2. We are tw telecom An obsession with delivering exceptional customer care. Instead of bureaucracy and runaround, you get committed people who listen carefully, respond quickly and make things happen. Maybe that¡¯s why over 80% of our customers say they¡¯d recommend us with confidence¡ªa remarkably high number for any industry, let alone ours.
- 3. A Unique Set of Network Assets One of the Top 3 Metro Ethernet Providers for U.S. Businesses National footprint interconnected with fiber and 10 Gig IP backbone
- 4. A Fully Differentiated Asset Massive Local Optical Network Connecting nearly 10,000 enterprise buildings Largest competitive fiber based provider (lit buildings) True fiber based alternative to the incumbent Managed Quality of Service Robust portfolio of services
- 5. Strategic Direction & Corporate History
- 6. Our Customer Focus National Multi-City Multi-Location Regional Multi-City Multi-Location City Wide Multi-Location Single Site Reach Applications Customers Complex Managed Solutions Storage, Distributed Data Centers, DR/BC, Imaging, Enterprise Apps (CRM, ERP), VPN Enhanced Connectivity Medical Image, VoIP VPN Simple Package tw telecom¡¯s ¡° Sweet Spot¡± Bringing unique value to the enterprise Connectivity Managed Solutions Fortune 1000 Large > 500 Seats Medium < 500 Seats SME < 100 Seats
- 7. tw telecom Medium & large enterprises in target vertical markets such as healthcare, finance, hospitality, higher education and manufacturing Carriers, wireless providers, Internet and Content service providers Government ¨C Federal, State and Local entities Systems Integrators needing robust data services Customer Strategy Invest in our networks, our products, our systems and our people Create powerful portfolio of innovative solutions Leading product portfolio, with a differentiated local fiber infrastructure, delivering a robust MPLS IP network Differentiated and unique customer experience which customers value Solutions approach helping customers win Growth Strategy
- 8. tw telecom ¨C A Corporate History 1993 1996 1998 2000 2001 2003 2006 Time Warner Communications Formed as a JV between U S WEST and Time Warner Cable to deliver residential cable telephony (April 1993) Time Warner Communications renamed Time Warner Telecom Larissa Herda named President and CEO (July 1998) Time Warner Telecom completes purchase of GST Communications, expands into 15 new markets (January 2001) Time Warner Telecom announces expansion into 5 new markets - Minneapolis, Chicago, Atlanta, Columbia, Denver (May 2000) Time Warner Telecom completes over 30 network expansions, increasing market footprint to 44 Markets (2003 through 2006) Time Warner Telecom separates from Time Warner Cable (July 1998) Time Warner Telecom acquires Xspedius Communications, expands into 31 new markets (October 2006) 2008 Time Warner Telecom becomes tw telecom (July 1, 2008)
- 9. Critical Differentiators We strive for world class customer care Local management ¨C sales & operations, coupled with 2 national operations centers create a unique coverage model We operate our own fiber network Over 70% within the metro Ability to construct unique footprint, scale bandwidth, deliver robust array of network services We offer a unique set of products and services Industry leadership position in Ethernet Services ¨C metro and wide area
- 10. My Portal ¨C Transactional Services Comprehensive services ¡°dashboard¡± Allows customers to track and manage ongoing business with tw telecom On-Line access to variety of activities View Invoices, Pay Bills, Track Orders, Manage Circuit Inventory, Initiate and Manage Trouble Tickets Delivers proactive level of customer care to facilitate a better service experience TW TELECOM
- 11. My Portal - Performance Portal Network performance data delivered graphically to highlight: Network bandwidth utilization Quality of network services Enabling applications management Compliments existing enterprise network management infrastructure to improve total service management Circuit by circuit level detail for Ethernet, MPLS IP VPN, Internet Access services
- 13. Products and Services Strategy Voice & Data Integrated Access VoIP Business Class Storage Transport Security & IP VPN Services Managed Services - 24x7x365 Monitoring & Maintenance DDos Mitigation Anti-Virus Anti-Spam Unified Messaging Transport & Wavelengths DS-1, DS-3, OC-3, OC-12, OC-48, OC-192 Switched Services Digital Trunks, Primary Rate Interface, LD, 8XX Tandem IP Services Internet Access to 1 Gig ERP CRM Storage Supply Chain NLAN Metro Ethernet Foundational Network Services Managed Bundled Services Managed Applications Partner Opportunities Available Today Planned or In Progress Extended NLAN (WAN Service) Co-location Infrastructure and Services
- 14. Metro Network Architecture Carrier Hotel/POP End User Bldg MSPP SONET ADM Voice DS-n OC-n Ethernet Internet tw telecom C.O. MSPP SONET ADM MSPP SONET ADM Type II Voice Internet DS-n Class 5 DCS 3/1 VoIP Media Gateway Next Gen Integrated Access MSPP SONET ADM Ethernet Switch Edge IP Routers Core IP Routers DWDM DS-n OC-n 24 x 7 Monitoring/Maintenance, NEBs-3, UPS, Diesel Generator, etc. End User Bldg Voice DS-n OC-n Ethernet Internet MSPP SONET ADM Core Fiber Backbone < 256 Strands Distribution Rings < 24 Strands DWDM System 32 ¨C 64 Waves Up to 10G LEC Office PSTN TWTC SS7 Network IP Backbone Up to OC-192
- 15. MPLS Service Class ¨C Definition
- 16. Product Portfolio Metro Ethernet Services
- 17. Metro Ethernet Services Portfolio Service portfolio supports wide range of enterprise applications & requirements Internet Access, Voice over IP, National Ethernet, Data Center Storage Scalable bandwidth from 1 Mb to 10 Gig Ethernet over Copper facilities for cost effective branch office connectivity
- 18. Native LAN Services Overview Managed Metro & Long Haul Ethernet Transport Service Point-to-Point, Point-to-Multipoint, Multipoint Suite of Services Serves Broad Customer Set Customer Direct Integrated Native LAN (I-LAN @ sub 10 Mbps) Switched Native LAN Elite Native LAN (Ethernet over SONET) Extended Native LAN (VPLS) & Regional Native LAN (Waves) Supports 1 to 10 Megabits to 10 Gigabits Variety of Tagging Implementations to Meet Customer Demand for Networking Scalability Copper based solutions for expanded reach to small, branch offices and highly distributed enterprises
- 19. Product Portfolio IP VPN
- 20. IP Backbone Value Summary National Footprint (75 Markets) OC-192 (10 Gb/s) backbone Diverse / Redundant Network Connectivity from Network Backbone to Customer Premise POS layers IP routing onto inherent fault tolerance of SONET MPLS used within the core increases performance and provides more granular TE 60% utilization target for backbone links and connections. ¡° Best of Breed¡± infrastructure (Juniper, Cisco, Extreme)
- 21. IP Network Services Variety of Connectivity - DS-1 to Gigabit Ethernet T1 (1.5 Mbps), NxT1 ¨C Non-bonded and bonded service (3 Mbps to 6 Mbps) T3 (45 Mbps) ¨C Available in Fractional and Burstable T3 bandwidth levels OC-n (155, 622 Mbps) ¨C Available in Fractional and Burstable bandwidth levels Ethernet ¨C Available in Fractional and Burstable From 2 Mbps to 1,000 Mbps bandwidth levels Robust Service Suite Dedicated, Switched Solution options 24x7 support, local and national Service Level Commitments Primary/secondary DNS/ IP Addressing/ BGP Bandwidth Performance reports via web tw telecom one of the 10 most interconnected IP networks Worldwide
- 22. tw telecom VPN Solutions MPLS Standards Based RFC 2547 Compliance Fully Meshed Architecture Entirely Scalable TDM - DS-1 to OC-12 (622 Mbps) Ethernet to Gigabit (1,000 Mbps) Speeds Wide Applications Support 5 Classes of Service supporting Best Effort to Latency Sensitive Voice, Video Compliments Ethernet WAN (City-to-City) Solutions Business Class Capabilities Branch Office Connectivity Multimedia Support VoIP
- 23. Product Portfolio Managed Services
- 24. Managed Services Service provides full ordering, provisioning, maintenance and management of customer edge router equipment Delivered in conjunction with tw telecom¡¯s data service portfolio ¨C Metro and National Ethernet, Internet Access, MPLS IP VPN Foundational capability for ongoing converged applications networks To deliver Internal Data, Internet Access, Voice
- 25. Managed Security Services (DDoS Mitigation) DDoS Mitigation Service Available in two flavors: ¡° Clean-bandwidth¡± via a combination of ¡®learned¡¯ traffic behaviors & alarmed customer defined thresholds for an entire circuit ¡° Clean-IPs¡± via a combination of ¡®learned¡¯ traffic behaviors & alarmed customer defined thresholds for a specified IP Address Adapts to a dynamic data environment False positives eliminated through ¡®attack verification¡¯ by TWTC¡¯s Security Operations Center Attacks blocked closest to origination of attack as technically feasible (furthest from the customer premise) Included Features: Comprehensive Security Consultation Installation of service (non-intrusive) Proactive monitoring with customer confirmation and mitigation of attack Dedicated Team of Security Professionals Policy Change Management Reporting Portal providing detailed and executive service reports Service Level Agreements
- 26. Managed Storage Transport Streamline the network Collapse multiple private lines onto single wavelength system Native connections eliminate need for expensive protocol conversion devices On-Demand Networking with 99.999%+ availability Managed 24 x 7 x 365 Support for: ESCON, FICON, Fiber Channel, Ethernet IBM, EMC Certified Applications Managed Storage Transport Service
- 27. Co-location Services Localized Disaster Recovery & Business Continuity Strategy Co-location services include: Dedicated Internet Access Storage Transport Private Line Transport IP VPN Native LAN solutions Local dial-tone Business continuity Hardened / central office facility Communications Power (Generator & UPS) Security Fire Detection / Suppression Environment / HVAC tw telecom Customer Site and Co-Location Cabinet Optical & IP Network tw telecom co-location site
- 28. Product Portfolio Voice over IP
- 29. VoIP ¨C State of the Industry VoIP is poised to be the single largest telephony initiative in decades A technology for sending telephone calls over data networks instead of traditional telephone networks VoIP brings reduced access costs, simplified network management and a new world of service opportunities VoIP Marketplace Activity ¡° POTS¡± Substitution Technology leverage supporting competitive attack strategies New entrants Cable companies Residential Technology replacement delivering lower cost infrastructure Long Distance Transport Select New Services Service Provider Convergence driving cost savings Single wire, Branch office connectivity, MAC control, Toll avoidance Intranet centric solutions ¡° VPN¡± implementations dependant on best effort IP connectivity Enterprise
- 30. Our VoIP Product Strategy Rapidly develop and implement new services that create new and incremental sources of revenue Cap Legacy Switching Infrastructure ¨C Grow Next-Gen Capabilities Implemented Traditional Services Driving New Revenue Implement Value Added Services, Creating Customer Loyalty Packet/IP Infrastructure Gateway End User Convergence Value Added Applications Lower Cost Voice Current Capabilities Future Opportunities Digital Trunks PRIs Long Distance Disaster Recovery International Termination Calling Cards IP Trunks Voice VPN (Site-to-Site) VoIP Virtual Number Service VoIP ¡°Features¡± to Digital PBXs VoIP Network Peering Next-Gen IAD Unified Messaging Multimedia Conferencing Hosted Telephony Distributed Call Center Mobility IM, Presence Management WiFi Integration HD Voice
- 31. Convergence > 100% Bandwidth Increase 20 ¨C 30% Savings on Monthly Spend
- 32. Summary
- 33. tw telecom tw telecom¡¯s 15 year Track Record of Success Means¡ Financial Strength to Grow Product and Service Innovation Industry Leading Data & IP Services Metro Ethernet, IP Networks, VoIP Broad Fiber Optic Reach
- 34. Thank You
Editor's Notes
- #30: Voice over Internet Protocol (VoIP) ¨C a technology for sending telephone calls over data networks instead of traditional telephone networks VoIP brings reduced access costs, simplified network management and a whole new world of service opportunities that converge voice and data