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The document discusses typography on the web and punctuation. It notes that one of the most annoying things is punctuation errors and defines different types of quotes used for titles and text. It provides information on Molly E. Holzschlag, describing her as an author, instructor, and web designer who has authored over 30 books on web design and development and has been coined one of the greatest "digerati" and most influential people in her field.Read less