UA Europe 2013: Content Delivered? Check! OK how do we use it?
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A look at why just delivering content is only half the story. This presentation looks at how even after content has been delivered Technical Writers can train users (both internal and external) in getting the most from it.
UA Europe 2013: Content Delivered? Check! OK how do we use it?
- 1. Colum McAndrew RoboColum(n) Consulting Content delivered? Check! OK. How do we use it? UA Europe Conference Manchester 13 June 2013
- 2. 際際滷 2 息 RoboColum(n) Consulting 2013 How do others do it ?
- 3. 際際滷 3 息 RoboColum(n) Consulting 2013 When does User Assistance end ? Test build ? Deliverable sign off ? Release build ? Product release ? The answer is None of the above !
- 4. 際際滷 4 息 RoboColum(n) Consulting 2013 Adding value to User Assistance? Training on how to use it. Make it visible. Add interactivity. Evangelise content. Watch and listen. Get feedback.
- 5. 際際滷 5 息 RoboColum(n) Consulting 2013 Training internal users Train them so they can train others. Look for training opportunities. Get people on your side. Evangelise your content.
- 6. 際際滷 6 息 RoboColum(n) Consulting 2013 Training external users: Questions 1. Does your company train users ? 2. What do you train users on ? 3. What does your product include? 4. What is installed with your product ?
- 7. 際際滷 7 息 RoboColum(n) Consulting 2013 Training materials Include chapter on using the Help. Set exercises to get users using it. Ask them what they think. Feedback to the Technical Writers.
- 8. 際際滷 8 息 RoboColum(n) Consulting 2013 Making things visible
- 9. 際際滷 9 息 RoboColum(n) Consulting 2013 Making it visible
- 10. 際際滷 10 息 RoboColum(n) Consulting 2013 Context Sensitive Help What is the first thing you see in this dialog ?
- 11. 際際滷 11 息 RoboColum(n) Consulting 2013 Help is the last thing they see. No Undo where exactly? Dialog has 13 different UI elements. What does Help provide? No OK button. Context Sensitive Help
- 12. 際際滷 12 息 RoboColum(n) Consulting 2013 Context Sensitive Help
- 13. 際際滷 13 息 RoboColum(n) Consulting 2013 Embedded helpyuk!
- 14. 際際滷 14 息 RoboColum(n) Consulting 2013 Field descriptions at the bottom. Common questions but not here! Open Details in new window Embedded helpyuk!
- 15. 際際滷 15 息 RoboColum(n) Consulting 2013 Embedded helpclose but no cigar!
- 16. 際際滷 16 息 RoboColum(n) Consulting 2013 Embedded help could be next to the action. Access to further information. Not sure what this adds. Embedded helpclose but no cigar!
- 17. 際際滷 17 息 RoboColum(n) Consulting 2013 Embedded help......Yay!
- 18. 際際滷 18 息 RoboColum(n) Consulting 2013 Evangelising your content If no one is buying your product, what do you do? Find out why Market it Social media Press release Release notes Change it Context sensitive / embedded help UI (e.g. error messages) Visual / written style
- 19. 際際滷 19 息 RoboColum(n) Consulting 2013 Learning styles: Snagit
- 20. 際際滷 20 息 RoboColum(n) Consulting 2013 Learning styles: Snagit
- 21. 際際滷 21 息 RoboColum(n) Consulting 2013 Watch and listen Dont be afraid to engage with others. Look for quick gains. Seek approval to contact customers.
- 22. 際際滷 22 息 RoboColum(n) Consulting 2013 Watch and listen. BBC Blackadder style! C is for contrafibularity http://www.youtube.com/watch?v=hOSYiT2iG08
- 23. 際際滷 23 息 RoboColum(n) Consulting 2013 Getting feedback Google analytics RoboHelp Server / Madcap Pulse Customer contact Inter-departmental communication
- 24. 際際滷 24 息 RoboColum(n) Consulting 2013 Contact details RoboColum(n) Consulting @robocolumn robocolumn@cmcandrew.com http://uk.linkedin.com/in/notcolin www.cmcandrew.com www.robocolumn.com