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UC Analytics Brochure

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Code Software

UC Analytics is a monitoring and reporting tool that provides organizations with analytics and insights into their unified communications data from contact centers, back offices, and remote locations. It allows users to customize reports, view powerful management reports, and access dashboards to monitor resource usage and call activity. The tool is scalable and can meet the needs of organizations from single sites to multinational corporations.

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UC analytics Monitor, Control, Report, Analyse UC Analytics is a monitoring and reporting tool which provides organisations a slice and dice view of their communication data. The various modes of Unified Communications are generating huge volumes of data at a rapid pace, UC analytics delivers a 360-degree view of this, from the contact centre to the back office Analytics and Reporting for Unified Communications to remote branch locations. The analytical dimension of UC Analytics enables more effective use of resources reducing costs and improving efficiency. Report Builder Create your own custom reports delivering only relevant information. Automate the delivery of the reports by email and in the format that you require such as PDF, Word, Excel or CSV Management Reports Powerful and flexible reports ensure there is no need to second guess if your UC system is being used correctly. Reduce costs, increase productivity and improve network performance Dashboard Interface Enjoy the flexibility of a user experience the way you want it, because you decide what charts go where and what information is Open Plac SkyDrive Greg Akselr od Recent Presentations es Computer Add a displayed Scalability Suitable to meet the needs of a single site place business through to multi-site global corporations requiring the use of UC Analytics multi-currency and multi-lingual capabilities. Work Monitor from anywhere resources Access and use the full functionality via any browser, smartphone or tablet. Fully automated the system runs itself Ensure UC use is not being abused, who’s calling who? Are calls going unanswered? Are calls being answered in a timely manner? Optimize Reduce performance costs Clear visibility of UC will ensure correct time and resource management which is key to any successful organization With visibility of your UC usage and associated costs tighter control can be achieved resulting in substantial cost savings Code Software | info@codesoftware.net | +44 (0)20 3289 7100 | codesoftware.net 2 Arlington Bank | Bibury | Glos | GL7 5NE | Company Registration No. 8726093

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UC Analytics Brochure

  • 1. UC analytics Monitor, Control, Report, Analyse UC Analytics is a monitoring and reporting tool which provides organisations a slice and dice view of their communication data. The various modes of Unified Communications are generating huge volumes of data at a rapid pace, UC analytics delivers a 360-degree view of this, from the contact centre to the back office Analytics and Reporting for Unified Communications to remote branch locations. The analytical dimension of UC Analytics enables more effective use of resources reducing costs and improving efficiency. Report Builder Create your own custom reports delivering only relevant information. Automate the delivery of the reports by email and in the format that you require such as PDF, Word, Excel or CSV Management Reports Powerful and flexible reports ensure there is no need to second guess if your UC system is being used correctly. Reduce costs, increase productivity and improve network performance Dashboard Interface Enjoy the flexibility of a user experience the way you want it, because you decide what charts go where and what information is Open Plac SkyDrive Greg Akselr od Recent Presentations es Computer Add a displayed Scalability Suitable to meet the needs of a single site place business through to multi-site global corporations requiring the use of UC Analytics multi-currency and multi-lingual capabilities. Work Monitor from anywhere resources Access and use the full functionality via any browser, smartphone or tablet. Fully automated the system runs itself Ensure UC use is not being abused, who’s calling who? Are calls going unanswered? Are calls being answered in a timely manner? Optimize Reduce performance costs Clear visibility of UC will ensure correct time and resource management which is key to any successful organization With visibility of your UC usage and associated costs tighter control can be achieved resulting in substantial cost savings Code Software | info@codesoftware.net | +44 (0)20 3289 7100 | codesoftware.net 2 Arlington Bank | Bibury | Glos | GL7 5NE | Company Registration No. 8726093