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UK outsource call centre partner specialising in managing inbound CS and Sales calls

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Ian Haines

This UK-based call center specializes in managing inbound customer service and sales calls. They have over 20 years of experience and 100 operational seats that can scale to 200. They provide call center support for a wide range of sectors, handling call volumes from small needs of low daily calls to larger clients with up to 10,000 calls per day. Their average call answer time is within 20 seconds regardless of volume. They work with clients to design customized call handling solutions and have multilingual agent support available through local universities.

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UK outsource call centre partner specialising in managing inbound CS and Sales calls Ianmhaines Consulting work with a number of leading call center and BPO outsourcers around the world. We provide a matching service for clients looking to outsource a call center or BPO process. In this instance we are positioning a North West based UK service provider who specialise in certain sectors where they offer leading call management solutions. If any of the services on offer (listed below) are of interest then please email me ian.haines73@btinternet.com and I will be happy to provide you with pricing/quote depending on what support you need and the scale of the project you wish to outsource. My contact details are: Ian Haines Mobile +44(0)7899022697 Skype ID ian.haines10 Web: http://www.ianmhaines.co.uk LinkedIn Profile: http://uk.linkedin.com/in/ianmhaines/ Contact centre background Based in Merseyside, this contact centre partner are a 24-hour operation open year- round. With proven success-rates, they have 20-plus years of experience in both inbound and outbound calls. They represent their customers by providing cover for emergency call-outs, lone-worker monitoring, and general over-spill and out of hours coverage, made to suit the specification of their clients, as well as handling the total call activity for many clients. This business; uniquely, will take on small needs delivering low daily call volumes which are managed in a bureau environment as well offering a dedicated service for clients delivering from 1,000 up to 10,000 calls per day. The average call answering time for this partner business as measured against all clients is within 20 seconds regardless of volumes being delivered across a month. Additionally, they support a vast array of clients from facilities management, security and alarms, engineers, IT services, manage bookings for large travel companies and so on, through to local councils, charities and private on-call doctors, thus delivering across a wide range of sectors and companies. This business is a specialist outsource customer service and sales operation who support their clients by creating an environment of trust and cooperation, designing the software and scripts with their mutual input, and their agents are trained to maintain high quality standards and to deal with callers as an extension of their clients business. A large part of their employees have been with them through the duration, and their involvement in the company and ground- breaking campaigns they’ve taken on over the years has made experts out of them; from large-scale privatisations to bespoke services for entrepreneurs.
Key Facts  Total operational seats 100 but scalable to 200 seats during periods of high capacity demand  ISO 9001 Accredited  PCI compliant  Cutting edge cloud based technology  Flexible pricing – per minute or per hour depending on call volume  Access to multi lingual agents via the 3 major international universities in their catchment area  Open 24/7, 365 days a year with no price differentiation for out of hours support  Over 20 years’ experience in the same location

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UK outsource call centre partner specialising in managing inbound CS and Sales calls

  • 1. UK outsource call centre partner specialising in managing inbound CS and Sales calls Ianmhaines Consulting work with a number of leading call center and BPO outsourcers around the world. We provide a matching service for clients looking to outsource a call center or BPO process. In this instance we are positioning a North West based UK service provider who specialise in certain sectors where they offer leading call management solutions. If any of the services on offer (listed below) are of interest then please email me ian.haines73@btinternet.com and I will be happy to provide you with pricing/quote depending on what support you need and the scale of the project you wish to outsource. My contact details are: Ian Haines Mobile +44(0)7899022697 Skype ID ian.haines10 Web: http://www.ianmhaines.co.uk LinkedIn Profile: http://uk.linkedin.com/in/ianmhaines/ Contact centre background Based in Merseyside, this contact centre partner are a 24-hour operation open year- round. With proven success-rates, they have 20-plus years of experience in both inbound and outbound calls. They represent their customers by providing cover for emergency call-outs, lone-worker monitoring, and general over-spill and out of hours coverage, made to suit the specification of their clients, as well as handling the total call activity for many clients. This business; uniquely, will take on small needs delivering low daily call volumes which are managed in a bureau environment as well offering a dedicated service for clients delivering from 1,000 up to 10,000 calls per day. The average call answering time for this partner business as measured against all clients is within 20 seconds regardless of volumes being delivered across a month. Additionally, they support a vast array of clients from facilities management, security and alarms, engineers, IT services, manage bookings for large travel companies and so on, through to local councils, charities and private on-call doctors, thus delivering across a wide range of sectors and companies. This business is a specialist outsource customer service and sales operation who support their clients by creating an environment of trust and cooperation, designing the software and scripts with their mutual input, and their agents are trained to maintain high quality standards and to deal with callers as an extension of their clients business. A large part of their employees have been with them through the duration, and their involvement in the company and ground- breaking campaigns they’ve taken on over the years has made experts out of them; from large-scale privatisations to bespoke services for entrepreneurs.
  • 2. Key Facts ï‚· Total operational seats 100 but scalable to 200 seats during periods of high capacity demand ï‚· ISO 9001 Accredited ï‚· PCI compliant ï‚· Cutting edge cloud based technology ï‚· Flexible pricing – per minute or per hour depending on call volume ï‚· Access to multi lingual agents via the 3 major international universities in their catchment area ï‚· Open 24/7, 365 days a year with no price differentiation for out of hours support ï‚· Over 20 years’ experience in the same location