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Umax for water companies

ITINERIS - excellence in utilities
ITINERIS - excellence in utilities

UMAX is the answer for utilities looking for a powerful and agile business solution. This integrated, standardized, out-of-the-box system was designed, built and certified for Microsoft Dynamics AX, using established utility industry frameworks and proven methodologies. UMAX combines optimum flexibility with proven functionality and standardly integrates level 3 utility processes. From the process of connecting new retail and business customers, through to the process of collecting the amounts due and interacting with other market parties (such as metering companies, external 3rd parties, etc) UMAX ensures utilities full support. Moreover, this business solution helps water com-panies to stay in control of the consecutive stages in the different value chains.

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Innovative & agile business solution for water companies
Smart flexibility. Delivered.
1 UMAX - The utility solution Certified by Microsoft, delivering smart flexibility UMAX is the answer for UMAX combines optimum parties (such as metering utilities looking for a powerful flexibility with proven companies, external 3rd parties, and agile business solution. functionality and standardly etc) UMAX ensures utilities full This integrated, standardized, integrates level 3 utility support. out-of-the-box system was processes. From the process designed, built and certified of connecting new retail and Moreover, this business for Microsoft Dynamics AX, business customers, through solution helps water com- using established utility to the process of collecting panies to stay in control of industry frameworks and the amounts due and the consecutive stages in the proven methodologies. interacting with other market different value chains. COMMERCIAL VALUE CHAIN MARKET SELL SERVE & MANAGE BILL COLLECT VALUE CHAIN PHYSICAL & METERING CONNECT OPERATE MAINTAIN VALUE CHAIN SUPPORTING CONTROL & RISK ENTERPRISE MANAGEMENT MANAGEMENT
2 UMAX stands for and guarantees Maximized customer revenues Reduced time & effort spent Processes built on customer value Optimized operational margins Higher productivity via integration An organization in control
3 Managing water the new frontier Requiring agility and flexibility Every day, water companies ensure their drinking water costs at a minimum and supply millions of litres of meets the highest quality and ensuring that customers tap water to hundreds of safety standards. remain satisfied. thousands, or even millions of customers in their service Alongside these activities For that reason, water area. they liaise with all relevant companies are looking for authorities and regulators powerful and agile business They connect homes and who closely monitor their solutions, supporting them businesses to the water economic, environmental and in their core client-oriented distribution network and quality performances. business processes, allowing provide assistance to them to rapidly adapt to an customers who are moving Water companies are also ever-evolving environment house and/or subscribe to facing important changes in and gain insight on the actual new services. their operating environment. status of the business and its Gradually progressing market current performance. Water utilities run purification liberalization may force them plants, pumps, pipes and to strike a finer balance meters and carry out tests to between keeping operating
4 Choosing for UMAX, your best guarantee for success! 360属 view on the entire process from (new) water connections to payments Automation & integration of project, asset, service & workforce processes Handle customer requests flexibly & efficiently via integrated crm Focus on what really matters through efficient, flexible and clear processes
5 UMAX for water companies Guaranteeing your future success UMAX grew out of the idea to B2B target groups during the Sell deliver an innovative, flexible, moments of truth, such as Support all stages in the selling process future-proof and affordable a customer move or a grid business solution that fully extension Serve & Manage Interact with customer supports water companies requests in the management of the Moreover, the integrated Bill core client-oriented business project and warehouse Forecast, simulate & invoice consumptions processes. Moreover, UMAX management, billing and was created to lower the collect modules have been Collect Manage payments cost-to-serve by optimizing conveniently tailored to & amounts due these business processes and meet all the requirements Connect to reduce the overall cost of of water companies active in Link connections & network ownership of the IT landscape. the utility sector. Additionally, UMAX seamlessly Operate The perfect solution for water communicates with other Manage the network companies market parties such as government institutions and Maintain Service the network UMAX has proven itself as the 3rd party systems such as perfect solution for managing sub-contractors or other various sequences of organizations. customer-related and physical processes taking place in virtually all regulated and deregulated water companies. The standard features of the UMAX solution already An additional advantage is that the system has been designed met 90% of our needs to effectively manage the large variety of tasks, campaigns and Jan Hammenecker - VMW channels used to communicate Manager business systems & communication and interact with B2C and
6 Staying in control of your water company The UMAX control framework Being in control is one thing The UMAX control frame- The performance indicators staying in control another. work (UCF) provides your can be translated throughout For water companies, it is key employees with actual the organization in a important to keep operational and real-time information transparent and uniform margins as optimal as on the status of key manner, through role-tailored possible. To do so, you need performance indicators dashboards. By doing so, to have a clear organizational (KPIs): managers can focus on structure, transparent what really matters and can processes & roles and data Sales indicators: measure performance at all that is secured It is equally number of grey water times based on real-time and important to gain insight in conversions, requests, correct actuals. the fluctuating path of the Operational indicators: actuals and to know whats status of processes, going on at every level of the workload, open cases organization at all times, in Financial indicators: order to react as quickly as operational margins, possible when necessary. cash flow position The energy sector is a risk business, and thanks to UMAX, we are in control Jeroen van Daal Delta Sales Director
7 360属 lifecycle From connection to customer... and back The proper functioning of the instructions sent out so that and investments such as water distribution network everyone knows exactly what comprehensive grid updates, and all individual connecting has to be done. Moreover, the roll-out of smart meters points must be guaranteed at after the intervention the or the replacement of pipes, all times. Repairs, extensions, system prepares everything transformers and various updates, new connections for billing. All this to keep other assets. to the network and meter time spent & effort invested to installations must be carried a strict minimum. Mobile workforce out quickly and flawlessly. As management a water utility you take the Asset lifecycle management UMAX mobile workforce lead here, and UMAX provides With UMAX you have management module is yet excellent services in this full control over meters, another instrument to boost respect to help you focus on connections and cables. productivity. It allows mobile your core business: managing The asset management communication with teams the water distribution net, end module lets you manage in the field via smartphone, to end. complex installations, tablet or PDA. This enables monitor the lifecycle of the sharing of customer Efficient handling of customer specific assets (e.g. smart details, such as address and requests meters) and quickly initiate meter number, and facilitates When customers request necessary interventions. the exchange of information a technical intervention, The system also interfaces about the planning and execu- e.g. a new connection or effortlessly with various tion of technical interventions. a defect, a team goes on external applications such This module lets you instantly site. UMAX integrated crm, as geographical information update or even change round project, asset and service systems. It receives and the work schedule of teams management modules ensure stores data and generates and individual operatives in the timeliness and efficiency reports. UMAX ease of the field. You can direct them of the interventions. The use and powerful features to the address of a customer software sends service orders make it an indispensable whos just reported a defect, to the various departments. tool for preparing and while they can report back on People are scheduled and managing major projects the status of their work.
8 UMAX - built on Microsoft Dynamics AX A leader of industry platform UMAX is the solution for ers people to anticipate and utilities built on the Microsoft embrace change so that the Dynamics AX 2012 platform, business can thrive. The solu- which is part of Microsofts tion features an intuitive and top-of-the-line easy-to-use, easy to learn & use Microsoft integrated and adaptable Office-like user interface and ERP applications that enable role-tailored dashboards. business decision-makers to quickly respond to market Microsoft Dynamics AX is shifts, take advantage of also a scalable solution that new trends, increase their can grow as your business competitive edge and drive expands. Furthermore, business success. through its layered Built on Microsoft structure, MS Dynamics Dynamics AX, UMAX AX is a proven solution for AX offers flexibility and guarantees these large organizations. Within faster implementations for advantages: these organizations it empow- upgrades and updates. Flexible and modular solution Low maintenance costs Scalable application Future-proof solution Quick adoption ratio Low total cost of ownership
9 Certified by Microsoft A proven, robust and trustworthy solution UMAX is a solution certified UMAX is a proven, robust for MS Dynamics AX, meaning and trustworthy solution for it has passed Microsofts most utilities and a guarantee for stringent tests - performed future success. All these by Lionbridge and VeriTest, elements taken together independent software make UMAX the best solution testing agencies - and meets for utilities currently available Microsofts highest standards. on the market. This label assures that Leveraging on Microsoft technologies Communicate with other applications within your IT landscape and external third party systems guaranteeing the consistent flow of data within UMAX, your business and the market. UMAX seamlessly integrates with Microsoft Office, offering common tools for document output, bulk upload of data and communicating with internal and external clients. Through Visual Studio, utilities can extend the UMAX solution with extra modules, tailor-made add-ons or offer web services to their customers, guaranteeing flexibility. Through SQL, data is stored in a secure and consistent manner, offering instant reporting and clear-cut business intelligence, enabling utilities to be and stay in control of their business. The cloud solution from Microsoft empowering utilities to store big data & to source extra processing power for heavy processes such as: smart meter data and real time billing.
10 VMW opted for change! Belgian water company reducing its costs with 50% Profile Solution VMW is the largest drinking VMW commissioned Itineris Thanks to the water company in Flanders to install its UMAX solution (Belgium). It is a partner based on Microsoft Dynamics intelligence to its associates in the AX. The central database was of UMAX, municipalities for the brought up-to-date and the expansion of municipal billing system was adapted, revenues are sewerage networks. As an where necessary, to the needs automatically integrated water company of VMW. it also develops customized coupled to projects for companies. Advantages the bills and VMW supplies drinking water Maintenance costs halved to 2,6 million customers in Flexible and simple productivity 171 Flemish municipalities, User-friendly has increased spread across the different Integration with other provinces. The organization applications sharply has 1500 staff. Intelligent assignment of bills Jan Hammenecker - VMW Challenge Significant time savings Manager business VMW carried out a thorough Improved customer service systems & communication reorganization but was Hardly any support working with an outdated required and expensive customer Exponential growth management system. possiblities This made it impossible to automate specific services or to serve customers more efficiently at a reasonable cost. The customer database also needed a major clean- up.
11 What other customers have to say UMAX, a proven solution supporting all utilities Jeroen van Daal Koen Meersschaert Jeroen Bode Delta multi-utility company AWW Eneco The Netherlands Thanks to UMAX we evolved This software package was UMAX has allowed us to from the management of praised for its flexibility in a achieve three targets at once: premises to the management study and for us this is very reduce the time to market by of customers. We can offer important In particular, developing new products very them advice and help them to in order to keep up with the flexibly, cut the cost-to-serve save energy. Moreover, now it numerous legal amendments and, gain a better insight into is easy for us to create reports its essential for AWW to opt our sales processes and the on everything we do. Before, for a real utility solution with a settlement of contracts. this was unthinkable. proven track record. UMAX offers us fast access to data and efficient first line resolution Maurice Roovers - Intergas Customer service manager
12 Who benefits from the power of UMAX? Discover why they chose UMAX Belgium E.ON A.G. - one of the Previously, multi-utility To turn its promises - as a worlds largest power and company Delta used a new entrant on the Belgian gas groups together with variety of systems to manage retail energy market - into E.ON IT GmbH recently customer relations, prepare reality, Eneco Belgium was chose UMAX and Microsoft invoices, manage contracts looking for an efficient IT Dynamics AX 2012 as the and follow up sales. The solution to support the solution to support the future company looked for a new company in managing its growth of their business. and more streamlined ERP new business activities They consider it to be a direct system. Today, UMAX, based and customer base. After a and practical alternative to on Microsoft Dynamics AX, thorough study of the market, SAP-ISU. supports Delta in its day to Eneco chose UMAX. day tasks.
13 The Netherlands The drinking water producer To better answer the needs Eneco wanted to streamline AWW decided to change to of the deregulated energy its IT systems and the a process-driven method of market, Intergas wanted to business processes working in order to improve streamline its administrative built around them, while its internal operations and business activities. Now, more simultaneously accelerating services. Integrated IT than ever, costs, efficiency and the development of new support is an absolute must innovation play an important products and services. The for achieving this. AWW role. The gas company company wished to adapt chose to implement UMAX chose UMAX for distribution its systems for e-business essentially because of the companies. applications to improve flexibility it offers. customer service and reduce transaction costs. For that reason they opted for UMAX. UMAX, your best guarantee for future success! Optimize operational margins via efficient project and service management Manage clients flexibly & efficiently via UMAX integrated crm processes Manage your performance instantly, through the UMAX control framework
14 Other UMAX software solutions Supporting all market roles & commodities UMAX is available in four standard configurations. Each configuration is carefully tailored to the needs of a particular role in the utility market and supports different commodities. UMAX for UMAX for Suppliers Integrated All UMAX solutions are B2B - B2C Utilities modular and scalable. The solution grows as your The solution for utility The solution for utilities business grows. Moreover, suppliers operating in active in a regulated market the business solution can be a deregulated market, or executing multiple fully integrated in existing IT supporting all commodities market roles landscapes. The solution for utility The solution for companies companies active in the active in managing the deregulated and regulated distribution net and grid water markets related activities Discover the other UMAX solutions through www.umaxsolutions.com, our brochures or contact one of our partners. UMAX for UMAX for Water Distribution Companies Companies
15 Registered implementation partners Delivering the power of UMAX to your doorstep! UMAX is a global, standardized and packaged software solution for utilities. However, as in any other business, utilities have to comply with the (local) regulatory, judicial and fiscal standards and requirements. R E G I S T E R E D PA RT N E R Consequently, UMAX needs to be loaded with knowledge of local markets and industries. For that reason, UMAX is implemented by partners who are familiar with and fully understand the utility industry in your region or market. Each of these partners has been thoroughly screened, selected and trained to deliver you the best services (adapted to your market & industry) combined with the power of a standardized, out-of-the-box and proven software solution- offered by UMAX. Ideal basis for success: Find a UMAX registered a standardized out-of-the-box solution implementation partner built on a leader of industry platform for your region on configured to the needs of your utility company www.umaxsolutions.com adapted to the local market and industry standards
16 Your notes on UMAX Write your ideas down, here!
Smart flexibility. Delivered.
Want to know more about UMAX? Please contact us. UMAX is a product of Itineris. Itineris is a 100% utility industry focused, business and IT application consulting group with offices in Belgium, The Netherlands and North America. Itineris offers innovative software solutions built on the Microsoft Dynamics AX速 platform and related IT services for utilities. Europe North America ITINERIS (HEADQUARTERS) ITINERIS (USA & Canada) Xavier De Cocklaan 24 PO Box 680451 9831 Deurle Marietta, GA 30068 Belgium USA info@umaxsolutions.com info@umaxsolutions.com ITINERIS (The Netherlands) Bredaseweg 106a Other regions 4902 NS Oosterhout Please contact the headquarters, The Netherlands we will bring you in contact with the info@umaxsolutions.com most suitable implementer. Discover more Web: www.umaxsolutions.com E-mail: info@umaxsolutions.com Twitter: umax_solutions YouTube: umaxsolutions

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Umax for water companies

  • 1. Innovative & agile business solution for water companies
  • 2. Smart flexibility. Delivered.
  • 3. 1 UMAX - The utility solution Certified by Microsoft, delivering smart flexibility UMAX is the answer for UMAX combines optimum parties (such as metering utilities looking for a powerful flexibility with proven companies, external 3rd parties, and agile business solution. functionality and standardly etc) UMAX ensures utilities full This integrated, standardized, integrates level 3 utility support. out-of-the-box system was processes. From the process designed, built and certified of connecting new retail and Moreover, this business for Microsoft Dynamics AX, business customers, through solution helps water com- using established utility to the process of collecting panies to stay in control of industry frameworks and the amounts due and the consecutive stages in the proven methodologies. interacting with other market different value chains. COMMERCIAL VALUE CHAIN MARKET SELL SERVE & MANAGE BILL COLLECT VALUE CHAIN PHYSICAL & METERING CONNECT OPERATE MAINTAIN VALUE CHAIN SUPPORTING CONTROL & RISK ENTERPRISE MANAGEMENT MANAGEMENT
  • 4. 2 UMAX stands for and guarantees Maximized customer revenues Reduced time & effort spent Processes built on customer value Optimized operational margins Higher productivity via integration An organization in control
  • 5. 3 Managing water the new frontier Requiring agility and flexibility Every day, water companies ensure their drinking water costs at a minimum and supply millions of litres of meets the highest quality and ensuring that customers tap water to hundreds of safety standards. remain satisfied. thousands, or even millions of customers in their service Alongside these activities For that reason, water area. they liaise with all relevant companies are looking for authorities and regulators powerful and agile business They connect homes and who closely monitor their solutions, supporting them businesses to the water economic, environmental and in their core client-oriented distribution network and quality performances. business processes, allowing provide assistance to them to rapidly adapt to an customers who are moving Water companies are also ever-evolving environment house and/or subscribe to facing important changes in and gain insight on the actual new services. their operating environment. status of the business and its Gradually progressing market current performance. Water utilities run purification liberalization may force them plants, pumps, pipes and to strike a finer balance meters and carry out tests to between keeping operating
  • 6. 4 Choosing for UMAX, your best guarantee for success! 360属 view on the entire process from (new) water connections to payments Automation & integration of project, asset, service & workforce processes Handle customer requests flexibly & efficiently via integrated crm Focus on what really matters through efficient, flexible and clear processes
  • 7. 5 UMAX for water companies Guaranteeing your future success UMAX grew out of the idea to B2B target groups during the Sell deliver an innovative, flexible, moments of truth, such as Support all stages in the selling process future-proof and affordable a customer move or a grid business solution that fully extension Serve & Manage Interact with customer supports water companies requests in the management of the Moreover, the integrated Bill core client-oriented business project and warehouse Forecast, simulate & invoice consumptions processes. Moreover, UMAX management, billing and was created to lower the collect modules have been Collect Manage payments cost-to-serve by optimizing conveniently tailored to & amounts due these business processes and meet all the requirements Connect to reduce the overall cost of of water companies active in Link connections & network ownership of the IT landscape. the utility sector. Additionally, UMAX seamlessly Operate The perfect solution for water communicates with other Manage the network companies market parties such as government institutions and Maintain Service the network UMAX has proven itself as the 3rd party systems such as perfect solution for managing sub-contractors or other various sequences of organizations. customer-related and physical processes taking place in virtually all regulated and deregulated water companies. The standard features of the UMAX solution already An additional advantage is that the system has been designed met 90% of our needs to effectively manage the large variety of tasks, campaigns and Jan Hammenecker - VMW channels used to communicate Manager business systems & communication and interact with B2C and
  • 8. 6 Staying in control of your water company The UMAX control framework Being in control is one thing The UMAX control frame- The performance indicators staying in control another. work (UCF) provides your can be translated throughout For water companies, it is key employees with actual the organization in a important to keep operational and real-time information transparent and uniform margins as optimal as on the status of key manner, through role-tailored possible. To do so, you need performance indicators dashboards. By doing so, to have a clear organizational (KPIs): managers can focus on structure, transparent what really matters and can processes & roles and data Sales indicators: measure performance at all that is secured It is equally number of grey water times based on real-time and important to gain insight in conversions, requests, correct actuals. the fluctuating path of the Operational indicators: actuals and to know whats status of processes, going on at every level of the workload, open cases organization at all times, in Financial indicators: order to react as quickly as operational margins, possible when necessary. cash flow position The energy sector is a risk business, and thanks to UMAX, we are in control Jeroen van Daal Delta Sales Director
  • 9. 7 360属 lifecycle From connection to customer... and back The proper functioning of the instructions sent out so that and investments such as water distribution network everyone knows exactly what comprehensive grid updates, and all individual connecting has to be done. Moreover, the roll-out of smart meters points must be guaranteed at after the intervention the or the replacement of pipes, all times. Repairs, extensions, system prepares everything transformers and various updates, new connections for billing. All this to keep other assets. to the network and meter time spent & effort invested to installations must be carried a strict minimum. Mobile workforce out quickly and flawlessly. As management a water utility you take the Asset lifecycle management UMAX mobile workforce lead here, and UMAX provides With UMAX you have management module is yet excellent services in this full control over meters, another instrument to boost respect to help you focus on connections and cables. productivity. It allows mobile your core business: managing The asset management communication with teams the water distribution net, end module lets you manage in the field via smartphone, to end. complex installations, tablet or PDA. This enables monitor the lifecycle of the sharing of customer Efficient handling of customer specific assets (e.g. smart details, such as address and requests meters) and quickly initiate meter number, and facilitates When customers request necessary interventions. the exchange of information a technical intervention, The system also interfaces about the planning and execu- e.g. a new connection or effortlessly with various tion of technical interventions. a defect, a team goes on external applications such This module lets you instantly site. UMAX integrated crm, as geographical information update or even change round project, asset and service systems. It receives and the work schedule of teams management modules ensure stores data and generates and individual operatives in the timeliness and efficiency reports. UMAX ease of the field. You can direct them of the interventions. The use and powerful features to the address of a customer software sends service orders make it an indispensable whos just reported a defect, to the various departments. tool for preparing and while they can report back on People are scheduled and managing major projects the status of their work.
  • 10. 8 UMAX - built on Microsoft Dynamics AX A leader of industry platform UMAX is the solution for ers people to anticipate and utilities built on the Microsoft embrace change so that the Dynamics AX 2012 platform, business can thrive. The solu- which is part of Microsofts tion features an intuitive and top-of-the-line easy-to-use, easy to learn & use Microsoft integrated and adaptable Office-like user interface and ERP applications that enable role-tailored dashboards. business decision-makers to quickly respond to market Microsoft Dynamics AX is shifts, take advantage of also a scalable solution that new trends, increase their can grow as your business competitive edge and drive expands. Furthermore, business success. through its layered Built on Microsoft structure, MS Dynamics Dynamics AX, UMAX AX is a proven solution for AX offers flexibility and guarantees these large organizations. Within faster implementations for advantages: these organizations it empow- upgrades and updates. Flexible and modular solution Low maintenance costs Scalable application Future-proof solution Quick adoption ratio Low total cost of ownership
  • 11. 9 Certified by Microsoft A proven, robust and trustworthy solution UMAX is a solution certified UMAX is a proven, robust for MS Dynamics AX, meaning and trustworthy solution for it has passed Microsofts most utilities and a guarantee for stringent tests - performed future success. All these by Lionbridge and VeriTest, elements taken together independent software make UMAX the best solution testing agencies - and meets for utilities currently available Microsofts highest standards. on the market. This label assures that Leveraging on Microsoft technologies Communicate with other applications within your IT landscape and external third party systems guaranteeing the consistent flow of data within UMAX, your business and the market. UMAX seamlessly integrates with Microsoft Office, offering common tools for document output, bulk upload of data and communicating with internal and external clients. Through Visual Studio, utilities can extend the UMAX solution with extra modules, tailor-made add-ons or offer web services to their customers, guaranteeing flexibility. Through SQL, data is stored in a secure and consistent manner, offering instant reporting and clear-cut business intelligence, enabling utilities to be and stay in control of their business. The cloud solution from Microsoft empowering utilities to store big data & to source extra processing power for heavy processes such as: smart meter data and real time billing.
  • 12. 10 VMW opted for change! Belgian water company reducing its costs with 50% Profile Solution VMW is the largest drinking VMW commissioned Itineris Thanks to the water company in Flanders to install its UMAX solution (Belgium). It is a partner based on Microsoft Dynamics intelligence to its associates in the AX. The central database was of UMAX, municipalities for the brought up-to-date and the expansion of municipal billing system was adapted, revenues are sewerage networks. As an where necessary, to the needs automatically integrated water company of VMW. it also develops customized coupled to projects for companies. Advantages the bills and VMW supplies drinking water Maintenance costs halved to 2,6 million customers in Flexible and simple productivity 171 Flemish municipalities, User-friendly has increased spread across the different Integration with other provinces. The organization applications sharply has 1500 staff. Intelligent assignment of bills Jan Hammenecker - VMW Challenge Significant time savings Manager business VMW carried out a thorough Improved customer service systems & communication reorganization but was Hardly any support working with an outdated required and expensive customer Exponential growth management system. possiblities This made it impossible to automate specific services or to serve customers more efficiently at a reasonable cost. The customer database also needed a major clean- up.
  • 13. 11 What other customers have to say UMAX, a proven solution supporting all utilities Jeroen van Daal Koen Meersschaert Jeroen Bode Delta multi-utility company AWW Eneco The Netherlands Thanks to UMAX we evolved This software package was UMAX has allowed us to from the management of praised for its flexibility in a achieve three targets at once: premises to the management study and for us this is very reduce the time to market by of customers. We can offer important In particular, developing new products very them advice and help them to in order to keep up with the flexibly, cut the cost-to-serve save energy. Moreover, now it numerous legal amendments and, gain a better insight into is easy for us to create reports its essential for AWW to opt our sales processes and the on everything we do. Before, for a real utility solution with a settlement of contracts. this was unthinkable. proven track record. UMAX offers us fast access to data and efficient first line resolution Maurice Roovers - Intergas Customer service manager
  • 14. 12 Who benefits from the power of UMAX? Discover why they chose UMAX Belgium E.ON A.G. - one of the Previously, multi-utility To turn its promises - as a worlds largest power and company Delta used a new entrant on the Belgian gas groups together with variety of systems to manage retail energy market - into E.ON IT GmbH recently customer relations, prepare reality, Eneco Belgium was chose UMAX and Microsoft invoices, manage contracts looking for an efficient IT Dynamics AX 2012 as the and follow up sales. The solution to support the solution to support the future company looked for a new company in managing its growth of their business. and more streamlined ERP new business activities They consider it to be a direct system. Today, UMAX, based and customer base. After a and practical alternative to on Microsoft Dynamics AX, thorough study of the market, SAP-ISU. supports Delta in its day to Eneco chose UMAX. day tasks.
  • 15. 13 The Netherlands The drinking water producer To better answer the needs Eneco wanted to streamline AWW decided to change to of the deregulated energy its IT systems and the a process-driven method of market, Intergas wanted to business processes working in order to improve streamline its administrative built around them, while its internal operations and business activities. Now, more simultaneously accelerating services. Integrated IT than ever, costs, efficiency and the development of new support is an absolute must innovation play an important products and services. The for achieving this. AWW role. The gas company company wished to adapt chose to implement UMAX chose UMAX for distribution its systems for e-business essentially because of the companies. applications to improve flexibility it offers. customer service and reduce transaction costs. For that reason they opted for UMAX. UMAX, your best guarantee for future success! Optimize operational margins via efficient project and service management Manage clients flexibly & efficiently via UMAX integrated crm processes Manage your performance instantly, through the UMAX control framework
  • 16. 14 Other UMAX software solutions Supporting all market roles & commodities UMAX is available in four standard configurations. Each configuration is carefully tailored to the needs of a particular role in the utility market and supports different commodities. UMAX for UMAX for Suppliers Integrated All UMAX solutions are B2B - B2C Utilities modular and scalable. The solution grows as your The solution for utility The solution for utilities business grows. Moreover, suppliers operating in active in a regulated market the business solution can be a deregulated market, or executing multiple fully integrated in existing IT supporting all commodities market roles landscapes. The solution for utility The solution for companies companies active in the active in managing the deregulated and regulated distribution net and grid water markets related activities Discover the other UMAX solutions through www.umaxsolutions.com, our brochures or contact one of our partners. UMAX for UMAX for Water Distribution Companies Companies
  • 17. 15 Registered implementation partners Delivering the power of UMAX to your doorstep! UMAX is a global, standardized and packaged software solution for utilities. However, as in any other business, utilities have to comply with the (local) regulatory, judicial and fiscal standards and requirements. R E G I S T E R E D PA RT N E R Consequently, UMAX needs to be loaded with knowledge of local markets and industries. For that reason, UMAX is implemented by partners who are familiar with and fully understand the utility industry in your region or market. Each of these partners has been thoroughly screened, selected and trained to deliver you the best services (adapted to your market & industry) combined with the power of a standardized, out-of-the-box and proven software solution- offered by UMAX. Ideal basis for success: Find a UMAX registered a standardized out-of-the-box solution implementation partner built on a leader of industry platform for your region on configured to the needs of your utility company www.umaxsolutions.com adapted to the local market and industry standards
  • 18. 16 Your notes on UMAX Write your ideas down, here!
  • 20. Want to know more about UMAX? Please contact us. UMAX is a product of Itineris. Itineris is a 100% utility industry focused, business and IT application consulting group with offices in Belgium, The Netherlands and North America. Itineris offers innovative software solutions built on the Microsoft Dynamics AX速 platform and related IT services for utilities. Europe North America ITINERIS (HEADQUARTERS) ITINERIS (USA & Canada) Xavier De Cocklaan 24 PO Box 680451 9831 Deurle Marietta, GA 30068 Belgium USA info@umaxsolutions.com info@umaxsolutions.com ITINERIS (The Netherlands) Bredaseweg 106a Other regions 4902 NS Oosterhout Please contact the headquarters, The Netherlands we will bring you in contact with the info@umaxsolutions.com most suitable implementer. Discover more Web: www.umaxsolutions.com E-mail: info@umaxsolutions.com Twitter: umax_solutions YouTube: umaxsolutions