"Umoyo Scale" (Rate my Healthcare) - A crowdsource web and SMS based system to rate healthcare facilities in Malawi
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Runner-up project idea and pitch at The World Bank Malawi Data Literacy Bootcamp, Lilongwe, June 2013. By Herman Fung, John Mark Esplana, Zoe Dibb, Susan Mkangama, Blessings Lungu, Tumaini Malenga, Victor Banda, Misho Chibwe, Kelvin Zita, Rose Chisowa. @Fung14 https://twitter.com/FUNG14
"Umoyo Scale" (Rate my Healthcare) - A crowdsource web and SMS based system to rate healthcare facilities in Malawi
- 1. Project: Umoyo Scale 14 June 2013 Malawi Data Bootcamp, Lilongwe
- 2. How do Malawian citizens know if a healthcare facility is good or not? Myths and stigma associated with clinics and hospitals Hold government to account for the quality of free essential healthcare package Informed choice The Problem
- 3. A TripAdvisor-like review system to collect and display crowd-sourced information on all health facilities in Malawi, via:- * Website * SMS * Press joint-venture e.g. Free newspapers by MANA (Malawi News Agency), brochures - like Thomson Reuters Mobile application Crowd-mapping / Data-mining from social networks like Twitter Electronic health records: Services, beds available, average waiting time, procedure success rates The Solution
- 5. SMS Walkthrough Collecting data:- Each health facility has a unique code Client texts code and rating for service (out of 5) to short code number (toll free; paid for by provider) Phone number of sender is automatically stored in system (e.g. Telerivet) Follow up survey questions can be sent to sample of clients to probe further Using data:- Data can be viewed in real-time through online web console by MoH/NGOs or clients with internet access to see where health facilities are rated poorly Clients can text enquiry number with location to receive simple list of ratings for nearby health facilities
- 6. Data... BIG and small Crowd-sourced inputs - WISDOM OF THE CROWD DHIS2 (Ministry of Healths health mgt info system) Measure DHS (Demographic and Health Surveys) NEDOCS Fusion Tables > MASDAP
- 8. Whats Out There? Kakav Je Doktor (What's The Doctor Like), Serbia Service quality and corruption University Hospital of South Manchester, UK Publicise mortality ratings for each of their heart and lung surgeons online along with patient feedback on the performance of individuals HealthyCity.org, California, USA Information + action for social change
- 9. Utility and Impact! Ministry of Health accesses data to show which facilities are performing well - A Top 10 List - and link to funding NGOs can monitor & evaluate how their work is having an impact at the user-level Health facilities get a rating on their services and link to incentives (e.g. performance related bonuses / certification for the health facility / awards for health professionals etc.) Malawian citizens can have a voice and bring action!
- 10. Questions? Team:- Herman Fung @FUNG14 John Mark Esplana @JMesplana Zoe Dibb @zoedibb Susan Mkangama Blessings Lungu Tumaini Malenga Victor Banda Misho Chibwe Kelvin Zita Rose Chisowa