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UNHCR Community Technology Access Program

Robyn Fisher
Robyn Fisher

The document discusses UNHCR's Community Technology Access (CTA) Programme which aims to enhance refugee education, employability, and empowerment through technology access. The CTA Programme provides digital literacy courses, teacher training, formal education, and vocational training to refugees using solar-powered computer labs. It has been implemented in 13 countries across Asia, Africa, Europe, and South America. The CTA Programme helps refugees gain skills for self-sufficiency and rebuilding their societies while leveraging low-cost technology solutions like using one server to power multiple workstations.

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Community Technology Access (CTA) Programme by Robyn Fisher
Today, more than 43 million people have been forcibly displaced by war, conflict, and human rights abuses.
Theyve lost their homes, their livelihoods, and their families. It may be many years, if ever, before they can return home.
Without protection from their government, they face life-threatening challenges and depend on others for their survival.
Whether its a man-made or natural disaster, UNHCR can respond with trained staff anywhere in the world within 72 hours serving 500K people
UNHCR also helps rebuild their futures. With support from business leaders, we can restore hope and dignity to millions of displaced people.
For 60 years, UNHCR has enabled tens of millions of people to restart their lives.
UNHCRs Core Focus Areas Refugee Protection Women & Renewable Shelter Emergencies Health Education Livelihoods Girls Energy Technology Access
Solar Lighting Mobile Needs Assessment Improved Cook Stoves Technology Access UNHCR leverages innovation to better protect refugees.
UNHCRs CTA Programme
Entire generations are growing up in a refugee camp, living and learning there for 10 years or more.
The potential of these young minds should not be lost.
How can we make them self-sufficient, and better prepare them to rebuild their own society, or resettle into the developed world?
UNHCRs Community Technology Access (CTA) Programme aims to enhance the education, employability, and empowerment of refugees.
Information & media literacy Life & career skills Communication Collaboration Critical thinking Creativity Global awareness Entrepreneurialism Health-related decision-making Technology access can help the displaced join the 21st century
CTA Approach Defined Reliable Power Appropriate Capacity Monitoring & Objectives & Connectivity Technology Building Evaluation Digital literacy Solar power Low-power Teacher training Course & certification Grid power computers & IT administrator teacher evals Teacher training peripherals training Grades & Long distance Formal education WiFi broadband Wireless Implementing student networks partners performance Vocational training, Mobile broadband microbusiness, (3G, EDGE) User interface in Demographics entrepreneurship local language served Job creation, Simplified Retention rates outsourcing network Graduation rates management & Programmes for protection Tech downtime women & girls & resolution Disease prevention, Act on lessons health, hygiene learned
UNHCR Carefully Selects CTA Locations Driven by: 1. Field demand Increase self-sufficiency, job opportunities, and hope Leverage the potential and skills of refugees with high aptitude 2. Capacity of implementing partner Strong local ownership Ability to mainstream it into their budget after 1 year 3. Diversity of regional coverage 4. Safety and security concerns
Existing CTA Locations in 13 countries Georgia Azerbaijan Bulgaria Armenia Nepal Bangladesh Yemen Mauritania Sudan Uganda Kenya Rwanda Argentina
Planned CTA Locations in 2011 Georgia Azerbaijan Bulgaria Lebanon Armenia Syria Nepal Bangladesh Costa Rica Yemen Mauritania Sudan Colombia Uganda Kenya Malaysia Rwanda South Africa Argentina Existing New
CTA Programme Partners Relevant technology Training and resources Impact measurement Scalable solutions Adventist Development and Relief Fundaci坦n MyRAr Jesuit Refugee Service (JRS) Agency (ADRA) GRNTC Kashmir Relief & Development Armenian Centre for Health & GTZ Foundation (KRDF) Education (ACHE) Lutheran World Federation (LWF) Human Appeal International Association for Developing Persons Technical Assistance Inc. (TAI) with Special Needs (ADPSN) IDF International Relief & Development (IRD) World Vision International (WVI) Bulgarian Red Cross
Leveraging Innovations in Energy & Tech .. HOST COMPUTER STATION 1 STATION 2 STATION 3 . STATION 7 Low-power solution: one server serves multiple independent workstations Solar power: light, flexible & durable solar panels
One Server Serves Up To 10 Workstations HP t100 Microsoft Windows MultiPoint Server & HP MultiSeat ms6000 HP t100 HP t100
10x PCs + 10x 17 Monitors 1x PC + 10x 17 Monitors Low-Power Solution: Traditional Solution: Windows MultiPoint Server Independent CPUs + HP MultiSeat ms6000 199W 203W $965 $1230 199W 199W 199W 21W 21W 21W $965 $965 $965 $304 $304 $304 199W 199W 199W 21W 21W 21W $965 $965 $965 $304 $304 $304 199W 199W 199W 21W 21W 21W $965 $965 $965 $304 $304 $304 Total Power: 1990W Total Power: 392W Total Cost: $9,650 Total Cost: $3,966 Figures shown are approximate for easy comparison. Wattage based on standard equipment as of October 2010.
Education, Empowerment, Prosperity In a culturally conservative society, Toslima is a vital role model for other teenage girls who continue to face significant pressure to leave school and marry at a very young age. She, along with 30 other girls using the CTA centre, represent a new generation who are showing there is an alternative to early marriage and a life confined to the If you can use a computer, you can learn skills four walls of their small huts. to prosper in life." Toslima, a refugee from Myanmar in Bangladesh Armenia Rwanda Georgia
Funding One CTA Centre Item Urban Deep Field Programme support from implementing partner $25,000 $20,000 Building rental/construction $7,200 $60,000 Desks & chairs $5,000 $5,000 Computer hardware (some of this is donated by HP) $38,000 $38,000 Computer software ($100K value donated by Microsoft) N/A N/A Power: solar installation and maintenance N/A $100,000 Power: grid electricity and heating $2,000 N/A Internet connectivity installation & service $2,000 $10,000 Teacher training $17,000 $10,000 Staffing: 1 CTA manager (urban: $250/mth; deep field $100/mth) $12,600 $10,320 2 teachers (urban: $400/mth; deep field $100/mth) 2 security guards (urban: N/A; deep field $80/mth) Refugee & teacher transportation $1,200 N/A TOTALS: $110,000 $248,320 NOTE: This table represents costs in USD for the first year of installation + maintenance for 40 workstations. Costs vary greatly based on the needs of the location.
Budget Breakdown Transportation Staffing 1% 11% Programme support 23% Teacher training 15% Building Teacher Programme rental Staffing training 4% support Internet 6% 4% 8% 2% Internet Grid power 4% Furniture 2% Building 5% construction 24% Hardware 35% Urban Settlements Solar power 39% Furniture 2% Hardware 15% Deep Field Camps
Imperatives 1. Strong local ownership 2. Clear learning objectives 3. High quality teacher training 4. Sustainable funding model 5. Measured impact on refugees (ROI)
Revolutionizing Refugee Protection: The Future Direction of the CTA Programme
Improve and Implement Impact Metrics 1. Impact on student learning (e.g., test scores, national/regional assessments, grades, certifications) 2. Impact on student motivation (e.g., change in enrollment rates, dropout rates, graduation rates, attitude shifts) 3. Impact on student livelihoods (e.g., jobs, income) 4. Impact with respect to diversity (e.g., gender, nationalities, age groups, marginalized populations/tribes, developmentally-challenged) 5. Impact on teacher skills and motivation (e.g., teacher assessments; feedback from teacher trainers; measure teacher training effectiveness; attitude shifts) 6. Impact on refugee communities (e.g., number of families reunited, perceptions of stakeholders and implementers) 7. Technology performance (e.g., downtime and resolution, availability of electricity, internet performance) 8. Identified needs (e.g., training, software, upgrades, documentation, knowledge sharing & community)
Empowering Refugees with University Credentials Working with Jesuit Commons, UNHCR can help refugees participate in online learning programmes and earn accredited certificates and diplomas: Leadership Business Liberal arts Pre-law Technology with Community Leadership Tracks in: Psycho-social counseling Community health Education
Empowering Refugees through Employment Working with Digital Divide Data, UNHCR can help refugees get hired to perform business activities such as digitizing books, magazines, or documents Business process outsourcing (BPO) is a $200B+ global industry with more than 80% performed in India, China, the Philippines Average income of programme graduates: $281/month
Empowering Refugees through Entrepreneurship Working with HP, UNHCR can help refugees get trained to establish and grow their own businesses. The HP LIFE program involves: Blended learning (face-to-face instruction and online learning) HP branded certification Teacher training and more than 300 training centers worldwide Online community Mentorship A monitoring & evaluation framework
More Ways to Revolutionize the CTA Program 1. Curriculum that supports 21st century project-based learning (e.g., critical thinking, creativity, collaboration) 2. Video lessons and self-paced exercises with Khan Academy 3. Internationally-recognized certification with the International Computer Drivers License (ICDL) 4. Personal storytelling through homemade video 5. How to use social media
Questions?
Thank you. Education Energy Empowerment

More Related Content

UNHCR Community Technology Access Program

  • 1. Community Technology Access (CTA) Programme by Robyn Fisher
  • 2. Today, more than 43 million people have been forcibly displaced by war, conflict, and human rights abuses.
  • 3. Theyve lost their homes, their livelihoods, and their families. It may be many years, if ever, before they can return home.
  • 4. Without protection from their government, they face life-threatening challenges and depend on others for their survival.
  • 5. Whether its a man-made or natural disaster, UNHCR can respond with trained staff anywhere in the world within 72 hours serving 500K people
  • 6. UNHCR also helps rebuild their futures. With support from business leaders, we can restore hope and dignity to millions of displaced people.
  • 7. For 60 years, UNHCR has enabled tens of millions of people to restart their lives.
  • 8. UNHCRs Core Focus Areas Refugee Protection Women & Renewable Shelter Emergencies Health Education Livelihoods Girls Energy Technology Access
  • 9. Solar Lighting Mobile Needs Assessment Improved Cook Stoves Technology Access UNHCR leverages innovation to better protect refugees.
  • 11. Entire generations are growing up in a refugee camp, living and learning there for 10 years or more.
  • 12. The potential of these young minds should not be lost.
  • 13. How can we make them self-sufficient, and better prepare them to rebuild their own society, or resettle into the developed world?
  • 14. UNHCRs Community Technology Access (CTA) Programme aims to enhance the education, employability, and empowerment of refugees.
  • 15. Information & media literacy Life & career skills Communication Collaboration Critical thinking Creativity Global awareness Entrepreneurialism Health-related decision-making Technology access can help the displaced join the 21st century
  • 16. CTA Approach Defined Reliable Power Appropriate Capacity Monitoring & Objectives & Connectivity Technology Building Evaluation Digital literacy Solar power Low-power Teacher training Course & certification Grid power computers & IT administrator teacher evals Teacher training peripherals training Grades & Long distance Formal education WiFi broadband Wireless Implementing student networks partners performance Vocational training, Mobile broadband microbusiness, (3G, EDGE) User interface in Demographics entrepreneurship local language served Job creation, Simplified Retention rates outsourcing network Graduation rates management & Programmes for protection Tech downtime women & girls & resolution Disease prevention, Act on lessons health, hygiene learned
  • 17. UNHCR Carefully Selects CTA Locations Driven by: 1. Field demand Increase self-sufficiency, job opportunities, and hope Leverage the potential and skills of refugees with high aptitude 2. Capacity of implementing partner Strong local ownership Ability to mainstream it into their budget after 1 year 3. Diversity of regional coverage 4. Safety and security concerns
  • 18. Existing CTA Locations in 13 countries Georgia Azerbaijan Bulgaria Armenia Nepal Bangladesh Yemen Mauritania Sudan Uganda Kenya Rwanda Argentina
  • 19. Planned CTA Locations in 2011 Georgia Azerbaijan Bulgaria Lebanon Armenia Syria Nepal Bangladesh Costa Rica Yemen Mauritania Sudan Colombia Uganda Kenya Malaysia Rwanda South Africa Argentina Existing New
  • 20. CTA Programme Partners Relevant technology Training and resources Impact measurement Scalable solutions Adventist Development and Relief Fundaci坦n MyRAr Jesuit Refugee Service (JRS) Agency (ADRA) GRNTC Kashmir Relief & Development Armenian Centre for Health & GTZ Foundation (KRDF) Education (ACHE) Lutheran World Federation (LWF) Human Appeal International Association for Developing Persons Technical Assistance Inc. (TAI) with Special Needs (ADPSN) IDF International Relief & Development (IRD) World Vision International (WVI) Bulgarian Red Cross
  • 21. Leveraging Innovations in Energy & Tech .. HOST COMPUTER STATION 1 STATION 2 STATION 3 . STATION 7 Low-power solution: one server serves multiple independent workstations Solar power: light, flexible & durable solar panels
  • 22. One Server Serves Up To 10 Workstations HP t100 Microsoft Windows MultiPoint Server & HP MultiSeat ms6000 HP t100 HP t100
  • 23. 10x PCs + 10x 17 Monitors 1x PC + 10x 17 Monitors Low-Power Solution: Traditional Solution: Windows MultiPoint Server Independent CPUs + HP MultiSeat ms6000 199W 203W $965 $1230 199W 199W 199W 21W 21W 21W $965 $965 $965 $304 $304 $304 199W 199W 199W 21W 21W 21W $965 $965 $965 $304 $304 $304 199W 199W 199W 21W 21W 21W $965 $965 $965 $304 $304 $304 Total Power: 1990W Total Power: 392W Total Cost: $9,650 Total Cost: $3,966 Figures shown are approximate for easy comparison. Wattage based on standard equipment as of October 2010.
  • 24. Education, Empowerment, Prosperity In a culturally conservative society, Toslima is a vital role model for other teenage girls who continue to face significant pressure to leave school and marry at a very young age. She, along with 30 other girls using the CTA centre, represent a new generation who are showing there is an alternative to early marriage and a life confined to the If you can use a computer, you can learn skills four walls of their small huts. to prosper in life." Toslima, a refugee from Myanmar in Bangladesh Armenia Rwanda Georgia
  • 25. Funding One CTA Centre Item Urban Deep Field Programme support from implementing partner $25,000 $20,000 Building rental/construction $7,200 $60,000 Desks & chairs $5,000 $5,000 Computer hardware (some of this is donated by HP) $38,000 $38,000 Computer software ($100K value donated by Microsoft) N/A N/A Power: solar installation and maintenance N/A $100,000 Power: grid electricity and heating $2,000 N/A Internet connectivity installation & service $2,000 $10,000 Teacher training $17,000 $10,000 Staffing: 1 CTA manager (urban: $250/mth; deep field $100/mth) $12,600 $10,320 2 teachers (urban: $400/mth; deep field $100/mth) 2 security guards (urban: N/A; deep field $80/mth) Refugee & teacher transportation $1,200 N/A TOTALS: $110,000 $248,320 NOTE: This table represents costs in USD for the first year of installation + maintenance for 40 workstations. Costs vary greatly based on the needs of the location.
  • 26. Budget Breakdown Transportation Staffing 1% 11% Programme support 23% Teacher training 15% Building Teacher Programme rental Staffing training 4% support Internet 6% 4% 8% 2% Internet Grid power 4% Furniture 2% Building 5% construction 24% Hardware 35% Urban Settlements Solar power 39% Furniture 2% Hardware 15% Deep Field Camps
  • 27. Imperatives 1. Strong local ownership 2. Clear learning objectives 3. High quality teacher training 4. Sustainable funding model 5. Measured impact on refugees (ROI)
  • 28. Revolutionizing Refugee Protection: The Future Direction of the CTA Programme
  • 29. Improve and Implement Impact Metrics 1. Impact on student learning (e.g., test scores, national/regional assessments, grades, certifications) 2. Impact on student motivation (e.g., change in enrollment rates, dropout rates, graduation rates, attitude shifts) 3. Impact on student livelihoods (e.g., jobs, income) 4. Impact with respect to diversity (e.g., gender, nationalities, age groups, marginalized populations/tribes, developmentally-challenged) 5. Impact on teacher skills and motivation (e.g., teacher assessments; feedback from teacher trainers; measure teacher training effectiveness; attitude shifts) 6. Impact on refugee communities (e.g., number of families reunited, perceptions of stakeholders and implementers) 7. Technology performance (e.g., downtime and resolution, availability of electricity, internet performance) 8. Identified needs (e.g., training, software, upgrades, documentation, knowledge sharing & community)
  • 30. Empowering Refugees with University Credentials Working with Jesuit Commons, UNHCR can help refugees participate in online learning programmes and earn accredited certificates and diplomas: Leadership Business Liberal arts Pre-law Technology with Community Leadership Tracks in: Psycho-social counseling Community health Education
  • 31. Empowering Refugees through Employment Working with Digital Divide Data, UNHCR can help refugees get hired to perform business activities such as digitizing books, magazines, or documents Business process outsourcing (BPO) is a $200B+ global industry with more than 80% performed in India, China, the Philippines Average income of programme graduates: $281/month
  • 32. Empowering Refugees through Entrepreneurship Working with HP, UNHCR can help refugees get trained to establish and grow their own businesses. The HP LIFE program involves: Blended learning (face-to-face instruction and online learning) HP branded certification Teacher training and more than 300 training centers worldwide Online community Mentorship A monitoring & evaluation framework
  • 33. More Ways to Revolutionize the CTA Program 1. Curriculum that supports 21st century project-based learning (e.g., critical thinking, creativity, collaboration) 2. Video lessons and self-paced exercises with Khan Academy 3. Internationally-recognized certification with the International Computer Drivers License (ICDL) 4. Personal storytelling through homemade video 5. How to use social media
  • 35. Thank you. Education Energy Empowerment

Editor's Notes

  • #3: Somali refugees in Ifo Refugee Camp, Kenya
  • #4: Rohingya refugee from Myanmar in Nayapara Camp, Bangladesh
  • #5: Somali refugee in Ethiopia
  • #6: Pakistan
  • #7: Burundi refugees in Tanzania
  • #8: Colombia
  • #10: Solar lighting = personal + street lights
  • #13: 33% of school-aged refugee children are out of school.
  • #20: 1. Costa Rica (Colombian refugees)2. Syria (Iraqi refugees)3. South Africa (Mozambique, DRC, Angola refugees)4. Malaysia (Afghanistan, Iraq, Myanmar,Somalia, Sri Lanka)5. Colombia (Colombia IDPs)6. Lebanon (Iraq, Sudan, Syrian Arab Republic)-------------------------6. India (Sri Lanka, Afghanistan, Myanmar, China)7. 8. 9. 10.
  • #22: HP MultiSeatMicrosoft Windows MultiPoint ServerFlexcell solar panels
  • #26: Costs include shipping
  • #27: Power is the greatest expense in the deep field
  • #29: Congolese refugees in Kiziba Camp, Rwanda
  • #32: DDD:founded by former Bill & Melinda Gates Foundation program directorsstarting operations in Kenya with grants from Rockefeller Foundation
  • #33: http://www.life-global.org
  • #34: http://p21.orghttp://www.microsoft.com/education/teachers/guides/critical_thinking.aspxhttp://www.microsoft.com/education/teachers/guides/digital_storytelling.aspxhttp://www.khanacademy.org/http://www.ecdl.org/icdl/index.jsphttp://rising.globalvoicesonline.org/
  • #36: Iraqi refugee in Iran