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Similar to updated cv may 24-05 (20)
updated cv may 24-05
- 1. Jedhan Ian Ibong Bernisi Al Riqqa,Deira Dubai,UAE Mobile# +971564068116 E:jedhanian.bernisi24@gmail.com Summary Customer Service Representative, Sales Executive, Visual Merchandiser, Administrator Seven years of commended performance in key customer care support, sales and administration MS Office power-user with additional proficiencies in assorted databases Review & Competencies Highly competitive, self-starter who is organized, disciplined, and goal oriented Strive to exceed customer/ employer expectations by delivering second-to- none service that sells - 100% Customer Satisfaction, 100% Quality Assurance and 100% Quota Efficient communication & listening skills as well as the ability to work with others in close manner Professionalism and competency to juggle multiple projects simultaneously Operative problem-solving and business acumen skills plus flexibility, initiative and proactive Computer Skills Word, Excel, Access, Outlook, Oracle, Host - Pos, Office Links Education Bachelor of Science in Accountancy Undergraduate 2005 The University of Manila, Philippines Trainings & Seminars: Visual Merchandising Training July 2012- November 2013 Mobile Phone /Home Appliances Product Audio Video Knowledge June, 2010-2012 Proper Activating,Pairing of DU and ETISALAT networks June 2010-2012 Sales Techniques ; January, 2012 Genuine Microsoft Software November, 2011 Customer Service Relations To work in a multi-cultural organizationthat utilizes an excellent communication and interpersonal skills in a highly sophisticated atmosphere and offers an opportunity for advancement. Administration .Customer Service . Personal Assistant. ISO Coordinator Key Skills World-Class Customer Service Customer Request Fulfillment Technical/User Support Up-Selling/Sales Support Call Center Operations ISO Certified Internal Auditor Strategic Market Planning Sales Force Development Merchandising & Promotions Visualizing Sales Best Practices IMS Certified Employment History President Personal Secretary Technopark, Jabel Ali, United Arab Emirates November-2014- Present Job Role: -Devising and maintaining office systems, including data management and filing arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations; screening phone calls, enquiries and requests, and handling them when appropriate meeting and greeting visitors at all levels of seniority; organizing and maintaining diaries and making appointments; dealing with incoming email, faxes and post, often corresponding on behalf of the manager; carrying out background research and presenting findings; producing documents, briefing papers, reports and presentations; organizing and attending meetings and ensuring the manager is well prepared for meetings; liaising with clients, suppliers and other staff. cum ISO Coordinator Job Role: Maintaining Quality Management System updated & coordination with Head of the Departments to attained the Targets and Objectives of the Management Representative; Preparation of documents and client requirements like Work Method Statement and Risk Assessment; Updating the Management Representative for any revision and approval; Arranging Management Review Meeting and composing Minutes of Meeting; Conducting Internal Audit twice in a year and preparation of Corrective Action Request; Rectify the Non-Conformity and Corrective Action.
- 2. August,2006-2012 Achievements Arabic speaking- Moderate *Top Seller for Non-Traditional Business 2009 2nd place Awarded 28th day of December 2009 at Metrobar Avenue Philippines *Top Seller for Dubai Summer Sale Event Year 2011 1st place Awarded March 2011 at Samsung Showroom Dubai Mall UAE *Genuine Microsoft Software Certificate- November 30, 2011 Microsoft Gulf FZ-LLC POBOX 52244 Dubai UAE *(IMS) Integrated Management System Certificate-April 19,2015 Certified Internal Auditor for ISO 9001 BS OHSAS 18001 and ISO 14001 Objectives: Provided telephone, face-to-face customer service/support within high- volume showroom. Processes and updates clients information for better usage of service, quality assurance, and clients satisfaction. Provided general administrative support and expedited high priority referrals to discuss problems and arrive at equitable solutions. Project managed introduction of concepts to all clients through up- selling of launched wide range products. Report monthly to management advising on customer care service and improvements in sales marketing methods. Personal Information Birth date: February 07, 1988 Age: 27 years old Gender: Male Civil Status: Single Religion: Catholic Nationality: Filipino Height: 177cm Weight: 70kg Retail Sales Advisor Samsung,Nokia,Blackberry,Huawei,Bee MOE, United Arab Emirates December 2013 October 2014 Sales Officer Retail Showrooms Karama , Mirdiff City Center, Dubai Festival City, Samsung Concept Showroom Dubai Mall, Deira City Centre, Dubai United Arab Emirates Electronics and Home Appliances Samsung, Nokia , Sony Ericsson , Iphones , Tablets , IPAD, & Hitachi , TCL, Ben-Q Home Appliances , Branded Laptops, etc. June, 2010 June, 2012 Mind Alliance Ventures Inc. Mobile Concept ShopMemoxpress, SM Megamall, Manila, Philippines Mobile Phones & Gadgets Specialist Samsung, Nokia , Sony Ericsson, Motorola BB Customer -ServiceExecutive cum Home Appliances February 2008 January, 2010 Job Role: -Maintains an awareness of all promotions and advertisements; Assists in processing and replenishing merchandise and monitoring floor stock. Assist in floor moves, merchandising, display maintenance, and housekeeping. Help customers in locating merchandise; Assist in completing price changes within the department. Communicate customer requests to management. Participate in year-end inventory and cycle counts. Assist in ringing up sales at registers and bagging merchandise. Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Any other tasks as assigned from time to time by any manager. Character Reference: Mr. Cezar Zaldua Balane QHSE Manager Al Baddad Capital Mobile#:+ 971561180534