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Usability scenarioanddatacollection

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Audley Harris

This document provides a usability test script for testing college websites, including 4 task scenarios, post-task questions, and final post-test questions. The scenarios involve finding contact information for disability services, the math department, financial aid office, and applying online. Observers take notes on task completion and a "click stream" of pages visited. Post-task questions rate confidence and ease of completing the task. Final questions gather overall impressions of the site and recommendations for improvement.

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Usability Test Script The following is the usability test data collection instrument used for the Cornell University usability testing research. These pages can be used as examples to help design tasks and questions to perform usability testing on your college web site. Included are: The four task scenarios The basic post task questions asked of the test participants The final questions asked for further feedback Each scenario includes a Comments & Click stream section designed for the observers to note information regarding the usability issues encountered by the testers. The click stream is a series of links, pages or buttons that a user followed to complete a task. It can be useful in generating a map of how people navigate the site for a task and can identify common false starts and confusing navigation.
Test: Subject Name__________________ Date __________________ Facilitator __________________ Observer __________________ Time __________________ Website: www.________________ Before opening the site: AT Used: _____________ AT Version:____________ Configuration___________ Other___________________ We will be asking you to navigate two community college web sites and perform some specific tasks that a prospective college student might do to get information about the college and apply for admission to the school. We will be asking you to talk out loud explaining what you are doing as you work to help us understand what you are thinking about as you perform these tasks. Remember this is not a test of your abilities but rather a test to see how well the site is designed and how usable it is. We are now going to the website of a community college. Now open the site: Please tell us the name of the college.
Scenario 1: Starting from the college home page: You need to contact the Office of Students with Disabilities, find the phone number and email address. Time started scenario: Time ended scenario: Observer notes: 1. Completed task easily 2. Completed task with some effort/confusion 3. Completed task with assistance 4. Could not complete task Post-task questions: 1. How confident are you that you successfully completed the task? Very Fairly Not Not at all Didnt complete Confident Confident Confident Confident task 1 2 3 4 5 2. Please rate your impression of the level of ease or difficulty in completing this task on this college website: Very Easy Easy Difficult Very Difficult Impossible 1 2 3 4 5 Comments: Click stream
Scenario 2: Starting from the college home page: Youre interested in the Math program, find the class listing and department contact information. Time started scenario: Time ended scenario: Observer notes: 1. Completed task easily 2. Completed task with some effort/confusion 3. Completed task with assistance 4. Could not complete task Post-task questions: 1. How confident are you that you successfully completed the task? Very Fairly Not Not at all Didnt complete Confident Confident Confident Confident task 1 2 3 4 5 2. Please rate your impression of the level of ease or difficulty in completing this task on this college website: Very Easy Easy Difficult Very Difficult Impossible 1 2 3 4 5 Comments: Click stream
Scenario 3: Starting from the college home page: Youre looking for financial aid information, find the Office of Financial Aid phone number and email address. Time started scenario: Time ended scenario: Observer notes: 1. Completed task easily 2. Completed task with some effort/confusion 3. Completed task with assistance 4. Could not complete task Post-task questions: 1. How confident are you that you successfully completed the task? Very Fairly Not Not at all Didnt complete Confident Confident Confident Confident task 1 2 3 4 5 2. Please rate your impression of the level of ease or difficulty in completing this task on this college website: Very Easy Easy Difficult Very Difficult Impossible 1 2 3 4 5 Comments: Click stream
Scenario 1: Starting from the college home page: Youve decided to apply online to this college, find the online application form for admissions. (including logging out and back into the application system) Time started scenario: Time ended scenario: Observer notes: 1. Completed task easily 2. Completed task with some effort/confusion 3. Completed task with assistance 4. Could not complete task Post-task questions: 1. How confident are you that you successfully completed the task? Very Fairly Not Not at all Didnt complete Confident Confident Confident Confident task 1 2 3 4 5 2. Please rate your impression of the level of ease or difficulty in completing this task on this college website: Very Easy Easy Difficult Very Difficult Impossible 1 2 3 4 5 Comments: Click stream :
Post Test Questions Observer overall notes: 1. Completed tasks easily 2. Completed tasks with some effort/confusion 3. Completed tasks with assistance 4. Could not complete tasks Post-test questions: 1. Please rate overall impression of site: Great Site! Average Hate it 1 2 3 4 5 2. Please rate your overall impression of the level of ease or difficulty of navigating and performing these tasks on this college website: Very Easy Easy Difficult Very Difficult Impossible 1 2 3 4 5 3. Would you recommend this site to other people who might be interested in a community college? Why or why not? 4. What did you like about this site? 5. What didnt you like about this site? 6. If you were to give the college advice to improve their site, what would tell them? Comments:

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Usability scenarioanddatacollection

  • 1. Usability Test Script The following is the usability test data collection instrument used for the Cornell University usability testing research. These pages can be used as examples to help design tasks and questions to perform usability testing on your college web site. Included are: The four task scenarios The basic post task questions asked of the test participants The final questions asked for further feedback Each scenario includes a Comments & Click stream section designed for the observers to note information regarding the usability issues encountered by the testers. The click stream is a series of links, pages or buttons that a user followed to complete a task. It can be useful in generating a map of how people navigate the site for a task and can identify common false starts and confusing navigation.
  • 2. Test: Subject Name__________________ Date __________________ Facilitator __________________ Observer __________________ Time __________________ Website: www.________________ Before opening the site: AT Used: _____________ AT Version:____________ Configuration___________ Other___________________ We will be asking you to navigate two community college web sites and perform some specific tasks that a prospective college student might do to get information about the college and apply for admission to the school. We will be asking you to talk out loud explaining what you are doing as you work to help us understand what you are thinking about as you perform these tasks. Remember this is not a test of your abilities but rather a test to see how well the site is designed and how usable it is. We are now going to the website of a community college. Now open the site: Please tell us the name of the college.
  • 3. Scenario 1: Starting from the college home page: You need to contact the Office of Students with Disabilities, find the phone number and email address. Time started scenario: Time ended scenario: Observer notes: 1. Completed task easily 2. Completed task with some effort/confusion 3. Completed task with assistance 4. Could not complete task Post-task questions: 1. How confident are you that you successfully completed the task? Very Fairly Not Not at all Didnt complete Confident Confident Confident Confident task 1 2 3 4 5 2. Please rate your impression of the level of ease or difficulty in completing this task on this college website: Very Easy Easy Difficult Very Difficult Impossible 1 2 3 4 5 Comments: Click stream
  • 4. Scenario 2: Starting from the college home page: Youre interested in the Math program, find the class listing and department contact information. Time started scenario: Time ended scenario: Observer notes: 1. Completed task easily 2. Completed task with some effort/confusion 3. Completed task with assistance 4. Could not complete task Post-task questions: 1. How confident are you that you successfully completed the task? Very Fairly Not Not at all Didnt complete Confident Confident Confident Confident task 1 2 3 4 5 2. Please rate your impression of the level of ease or difficulty in completing this task on this college website: Very Easy Easy Difficult Very Difficult Impossible 1 2 3 4 5 Comments: Click stream
  • 5. Scenario 3: Starting from the college home page: Youre looking for financial aid information, find the Office of Financial Aid phone number and email address. Time started scenario: Time ended scenario: Observer notes: 1. Completed task easily 2. Completed task with some effort/confusion 3. Completed task with assistance 4. Could not complete task Post-task questions: 1. How confident are you that you successfully completed the task? Very Fairly Not Not at all Didnt complete Confident Confident Confident Confident task 1 2 3 4 5 2. Please rate your impression of the level of ease or difficulty in completing this task on this college website: Very Easy Easy Difficult Very Difficult Impossible 1 2 3 4 5 Comments: Click stream
  • 6. Scenario 1: Starting from the college home page: Youve decided to apply online to this college, find the online application form for admissions. (including logging out and back into the application system) Time started scenario: Time ended scenario: Observer notes: 1. Completed task easily 2. Completed task with some effort/confusion 3. Completed task with assistance 4. Could not complete task Post-task questions: 1. How confident are you that you successfully completed the task? Very Fairly Not Not at all Didnt complete Confident Confident Confident Confident task 1 2 3 4 5 2. Please rate your impression of the level of ease or difficulty in completing this task on this college website: Very Easy Easy Difficult Very Difficult Impossible 1 2 3 4 5 Comments: Click stream :
  • 7. Post Test Questions Observer overall notes: 1. Completed tasks easily 2. Completed tasks with some effort/confusion 3. Completed tasks with assistance 4. Could not complete tasks Post-test questions: 1. Please rate overall impression of site: Great Site! Average Hate it 1 2 3 4 5 2. Please rate your overall impression of the level of ease or difficulty of navigating and performing these tasks on this college website: Very Easy Easy Difficult Very Difficult Impossible 1 2 3 4 5 3. Would you recommend this site to other people who might be interested in a community college? Why or why not? 4. What did you like about this site? 5. What didnt you like about this site? 6. If you were to give the college advice to improve their site, what would tell them? Comments:
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