Usability Testing
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The document provides guidance on conducting low-cost usability testing for mobile applications. It recommends testing with 5 participants to find most usability bugs. The testing process involves preparing test scenarios and devices, introducing participants, observing and recording their comments and interactions, summarizing findings to identify and rank issues, and addressing them. While low-cost, some challenges are finding representative participants and testing entire user journeys. The estimated cost for a sample test with 3 participants is 29 person-hours.
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Usability Testing
- 1. Usability testing in ? a easy (& cheap) way Veiko Raime Mobi Lab Design Friday http://lab.mobi
- 2. designing & developing for mobile How many participants? You need 5 testers to ?nd most of your bugs Nielsen, Jakob, and Landauer, Thomas K.: "A mathematical model of the ?nding of usability problems,"
- 3. designing & developing for mobile Team set-up ? Personas, users, human beings, dogs ? Moderator telling the story, guiding and asking questions ? Observers/note takers - more than one (2-3)
- 4. designing & developing for mobile Preparation ? Phone with the application ? Test scenario - journey ? Questionary
- 5. designing & developing for mobile Introduction ? Explain process, explain that no mistakes can be made ? Ask user to speak all the time ? Explain the persona (if needed) ? Explain the goal or journey
- 6. designing & developing for mobile Conduction ? Make notes of all the comments ? Let moderator to ask more questions but avoid directing ? If possible, use camera to record emotions ? If possible, use camera to record ?nger movements
- 7. designing & developing for mobile Summarising ? Structure the notes ? Go through them together ? Rank the issues ? Add metrics for ?xes
- 8. designing & developing for mobile Challenges ? Find person matching to your personas. Role playing? ? Timing - when is the right time: too late means cost, too early means that product is not viable yet ? Not able to test the whole journey
- 9. designing & developing for mobile Costs ? Preparing scenarios - 4h ? Preparing tests, devices, lab - 1h ? Conducting the test - 1h x 4 persons x 3 users ? Summarising - 4h x 3 persons Total: 29 man-hours