User analysis in UCD process
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This document discusses methods for analyzing users and their goals and tasks. It identifies several direct and indirect methods including interviews, surveys, observation, personas and profiles. Direct methods like one-on-one interviews are useful for getting detailed explanations but take more time. Indirect methods like surveys can provide broader feedback faster but lack depth. The document recommends using several methods together to understand users thoroughly as no single approach provides all needed information. Contextual interviews in the user's environment can reveal natural behaviors.
User analysis in UCD process
- 1. User Analysis - Identify your user
- 2. Need to analyze the background..
- 3. Need to analyze the background.. - Possible user group - Users goals and tasks
- 4. Need to understand the background.. - Businesss goals and objectives
- 5. Profile & persona - Profile clarifies assumption about actual users, tasks, and their environment, expectations, needs. - Persona is fictitious but psychologically more real user who represents the larger group of user.
- 6. Research methods includes Direct Indirect - One and one Interview - Survey - User representative Individual - Contextual inquiry - Observation - Shadowing - Focus group Web analytics Group - Joint application development Help desk Discussion forum There is no perfect method to gather information about user, their tasks, environment etc.
- 7. One and one interview
- 8. One and one interview - Collect most important data - Get the explanation of most complex issues - Analysis of users tasks, belief, attitude, experience, expectations, needs, environment, their reactions etc.
- 9. Focus group
- 10. Focus group - Small group discussion on one or more topics - Good for generating idea, brainstorming, - Get quick, more information and feedback about users about their tasks - Less expensive
- 12. Contextual interview - Unstructured interview process with actual user in the context of using the system in real world - Watch and listen how user works or do their tasks in their own work environment - More natural and sometimes more real stick
- 13. Focus group
- 14. Online survey - Fast and cheap way to get information about users, their wants, likes, opinions, tasks - Collect automated bulk responses
- 16. Scenario includes - Short story Includes who, what, when, how, whom, why - Discover relationship amongst tasks - Get the feeling of what will happen if multiple tasks occur together in real world
- 17. Thank you I appreciate your feedback