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USER EXPERIENCE RESEARCH
FOR BUILDING BETTER PRODUCTS
Natalie Verter | UX Lead, HP Anywhere
USER EXPERIENCE RESEARCH
FOR BUILDING BETTER PRODUCTS
Natalie Verter | UX Lead, HP Anywhere
HOW DO USERS EXPERIENCE OUR PRODUCTS?
Did we identify the
right requirements
for our users?
PRODUCT DEV
Is our product
working?
UX
Can our users
use the product?
HOW DO USERS EXPERIENCE OUR PRODUCTS?
HOW DO USERS EXPERIENCE OUR PRODUCTS?
TEAM
requirements performance usability
Eric Ries 2011
THE LEAN STARTUP
Trevor Owens, Obie Fernandez, 2014
Eric Ries 2011
THE LEAN STARTUP
Trevor Owens, Obie Fernandez, 2014
ENTERPRISE
BUILD
THINK
TEST
Hypothesis
Validate
with users
MVP,
Feature,
Prototype
Eric Ries 2011
THE LEAN STARTUP
BUILD
THINK
TEST
Hypothesis
Validate
with users
MVP,
Feature,
Prototype
Eric Ries 2011
THE LEAN STARTUP
BUILD
THINK
TEST
Hypothesis
Validate
with users
MVP,
Feature,
Prototype
Eric Ries 2011
THE LEAN STARTUP
BUILDTEST
Eric Ries 2011
THE LEAN STARTUP
THINK
TEST
What should we build?
GENERATIVE RESEARCH -
How should we build?
EVALUATIVE RESEARCH -
BUILD
THINK
TEST
THINK
Eric Ries 2011
How should we build?
THE LEAN STARTUP
What should we build?
GENERATIVE RESEARCH -
EVALUATIVE RESEARCH -
WatchAsk/Listen
GENERATIVE RESEARCH
{Coming up with the right plan}
Measure
Usability study
your competitor
Experience sampling Pretend techniques
WatchAsk/Listen
GENERATIVE RESEARCH
{Coming up with the right plan}
Measure
Usability study
your competitor
Experience sampling Pretend techniques
Experience sampling > google now Via Tomer Sharon
Experience sampling > google now Via Tomer Sharon
Experience sampling > hp anywhere
Experience sampling is best for -
 Uncovering user needs in real time
 Coming up with features and prioritizing them
GENERATIVE RESEARCH
{Coming up with the right plan}
Usability study
your competitor
Experience sampling Pretend techniques
 Wizard of Oz
 Fake door
WatchAsk/Listen Measure
Usability study
your competitor
Experience sampling
Wizard of Oz > airbnb.com Via Laura Klein
Wizard of Oz > airbnb.com Via Laura Klein
Fake door > industriallogic.com Via Laura Klein
Fake door > spotify.com Via Nick Kishfy / medium
Fake door > hp anywhere
Pretend techniques are best for -
 Validating our ideas
 Checking demand before investing effort
GENERATIVE RESEARCH
{Coming up with the right plan}
Usability study
your competitor
Experience sampling Pretend techniques
 Wizard of Oz
 Fake door
WatchAsk/Listen Measure
Usability study
your competitor
Experience sampling
Usability study your competitor > hp anywhere
Usability study your competitor > hp anywhere
Usability studying your competitor is best for -
 Learning from others mistakes (& success)
 Exploring specific solutions for: structure, flows, behavior etc.
GENERATIVE RESEARCH
{Coming up with the right plan}
www.exp-live.com
Usability study
your competitor
Experience sampling Pretend techniques
 Wizard of Oz
 Fake door
WatchAsk/Listen Measure
Usability study
your competitor
Experience sampling
THANK YOU
Im at: natalieverter@gmail.com :)

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