The document discusses user experience research methods for building better products. It explains that UX research helps ensure products meet user requirements, perform as intended, and are usable. Both generative and evaluative research methods are covered. Generative research focuses on coming up with the right plan and includes experience sampling, usability studies of competitors, and "pretend" techniques like wizard of oz testing and fake doors to validate ideas. Evaluative research then tests the product and may involve usability testing. Conducting the right UX research helps product teams build successful products.
4. Did we identify the
right requirements
for our users?
PRODUCT DEV
Is our product
working?
UX
Can our users
use the product?
HOW DO USERS EXPERIENCE OUR PRODUCTS?
5. HOW DO USERS EXPERIENCE OUR PRODUCTS?
TEAM
requirements performance usability
17. Experience sampling > hp anywhere
Experience sampling is best for -
Uncovering user needs in real time
Coming up with features and prioritizing them
18. GENERATIVE RESEARCH
{Coming up with the right plan}
Usability study
your competitor
Experience sampling Pretend techniques
Wizard of Oz
Fake door
WatchAsk/Listen Measure
Usability study
your competitor
Experience sampling
21. Fake door > industriallogic.com Via Laura Klein
22. Fake door > spotify.com Via Nick Kishfy / medium
23. Fake door > hp anywhere
Pretend techniques are best for -
Validating our ideas
Checking demand before investing effort
24. GENERATIVE RESEARCH
{Coming up with the right plan}
Usability study
your competitor
Experience sampling Pretend techniques
Wizard of Oz
Fake door
WatchAsk/Listen Measure
Usability study
your competitor
Experience sampling
26. Usability study your competitor > hp anywhere
Usability studying your competitor is best for -
Learning from others mistakes (& success)
Exploring specific solutions for: structure, flows, behavior etc.
27. GENERATIVE RESEARCH
{Coming up with the right plan}
www.exp-live.com
Usability study
your competitor
Experience sampling Pretend techniques
Wizard of Oz
Fake door
WatchAsk/Listen Measure
Usability study
your competitor
Experience sampling