User Experience Research - Putting Users at the Heart of Your Library
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Introduction to UX research in Libraries. Presented at ALISS event "Getting them in and Keeping them: Effective Practice for Libraries and Information Services" on 21st April 2016, Senate House London.
User Experience Research - Putting Users at the Heart of Your Library
- 1. USER EXPERIENCE RESEARCH Putting Users at the Heart of Your Library Eva Jirjahlke, UX Researcher, LSE Library
- 2. SESSION OUTLINE 1. What is UX research? 2. Case Study: The LSE Welcome Week Experience 3. How to get started
- 4. Source: envis precisely GmbH (2009, Redesign 2013), based on ¡°The Disciplines of User Experience¡± by Dan Saffer (2008).
- 5. UX IN LIBRARIES UXLib conference 23-24 June 2016, Manchester Journal of Library User Experience
- 6. (SOME) UX RESEARCH METHODS ? User observation ? Touchstone tours/shadowing ? Diary studies ? Guerrilla testing/usability testing ? Interviews ? Focus groups ? Feedback gra?ti walls ? Surveys
- 8. SESSION OUTLINE 1. What is UX research? 2. Case Study: The LSE Welcome Week Experience 3. How to get started
- 9. CASE STUDY: THE LSE WELCOME WEEK EXPERIENCE Question: How does the Library ?t into the overall Welcome Week experience? What is important to students during their ?rst week at LSE?
- 10. Method: Diary Study Ten new students write daily updates about the events they visit and how they feel about them.
- 12. ?I was worried about what options to take because I didn¡¯t want to take the wrong ones and they be really hard and throw my chances of a 1st out of the window. -Undergrad
- 13. ?I am putting myself in debt to attend this school and I want to make sure I am getting the best education I can. - Postgrad
- 14. ?It was very exciting to get my LSE ID - a con?rmation that I was truly an LSE student. -Undergrad
- 15. ?This week has been surreal. -Undergrad
- 16. What if I don't find any friends? I want to get the most out of this week! But there's so much going on. I need to get a first! But everyone here is smarter than me... Hm...how do I select my courses?
- 17. SO...WHAT NOW?
- 20. SESSION OUTLINE 1. What is UX research? 2. Case Study: The LSE Welcome Week Experience 3. How to get started
- 23. (SOME ) UX RESEARCH METHODS ? User observation ? Touchstone tours/shadowing ? Diary studies ? Guerrilla testing ? Interviews ? Focus groups ? Feedback gra?ti walls ? Surveys
- 24. PLAN AND PREPARE
- 26. RUN YOUR STUDY
- 29. TALK TO YOUR USERS
- 30. TALK TO YOUR COLLEAGUES
- 31. BOOK TIPS ? Courtney Greene McDonald: Putting the User First: 30 Strategies for Transforming Library Services, Association of College and Research Libraries. ? Aaron Schmidt and Amanda Etches, Useful, Usable, Desirable: Applying User Experience Design to Your Library, ala editions, Chicago: 2014. ? Aaron Schmidt and Amanda Etches, User Experience (UX) Design for Libraries, Web site design, ALA TechSource, Chicago 2012.