This document outlines steps for conducting user research including understanding the problem and market, planning the research, collecting and analyzing data, and creating personas, scenarios, and design requirements based on the findings. The goals of user research should be appropriate for learning about users and how to improve a product or service based on their needs.
3. Understand the
problem, the client
& the market
Plan user
research
Conduct user
research
Analyze data
Create Personas,
Scenarios, Design
Requirements
Data
collection
Sampling
Data
analysis
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GOAL