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Using the right language when enlisting the help (2)vegas no videofinal

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Gilberto Gonzales
Gilberto Gonzales

The document discusses best practices for law enforcement and mental health professionals to collaborate effectively when responding to mental health crises, including using clear and respectful communication, focusing on the needs and safety of the individual in crisis, and introducing oneself and one's role to establish trust and cooperation.

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How to Improve Collaboration: Using the right language when enlisting the help of law enforcement Jeanie Paradise, M.A., LPC The Center for Health Care Services Deputy Toni Stanfield-Mims Bexar County Sheriffs Office International CIT Conference Vegas 2012 Reference: Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE)
Every situation is different so these tips may not resolve your current situation every time but may help you build a more collaborative relationship with your law enforcement agency and in time improve your outcomes.
Elements of Texas Jail Diversion H.B. 2292 Educate law enforcement personnel and the courts Develop the following: Crisis Intervention Training (CIT) A centralized location for mental health assessments in lieu of arrest for individuals with non-violent criminal conduct Holding facilities providing structured treatment in lieu of arrest Linking and referral services TCLEOSE Timely and effective screening process
Elements of Texas Jail Diversion H.B. 2292 Required community support An identified method for addressing housing and needed support services Pre-booking diversion occurs at first contact with law enforcement, Prior to any formal charges CIT and Crisis Center Post booking divert consumers after they have been booked. A plan is then created for implementation upon consumers release from jail.
TCLEOSE People with mental People with MI should illness who commit not be arrested crimes with criminal because of their intent, unrelated to mental disorder symptoms of mental They should not be illness should be held accountable for their detained in jails or actions as would prisons longer than anyone else. others because of their illness.
Jail Diversion Concepts Facts: Calls for police TCLEOSE services in which mental illness is a factor make up between 7% and 10% of all police contacts and continue to pose significant operational problems for the police National analyses has demonstrated that diverted clients have significantly lower criminal justice costs than non-diverted clients.
TCLEOSE Jail Diversion Benefits: Decriminalization of Length of stay in jails persons with mental shortened in lieu of illness increased access to The problem of over treatment representation of Violence and people with mental victimization is illness in the criminal reduced justice system is Costs incurred by addressed taxpayers when a Reduced person with a mental hospitalization illness is arrested, Increased public incarcerated, and/or safety hospitalized are addressed.
Law Enforcement Mental Health TCLEOSE Works With: Perpetrators, Defendants Patients, Clients or Consumers and Offenders Institutions: Jails and Prisons: Hospitals: pressure to reduce utilization and rely on community resources Emphasis: Public Safety Least Restrictive Alternative Deals with. Behavior Illness Uses Authoritarian and Adversarial Team Approach, not sure who is in charge Deals with Recidivism where common and Chronic illnesses where relapse is not expected common Views. Mental Health Individuals as Law Enforcement individuals as odd autocratic
Cont. Law Enforcement Mental Health TCLEOSE Views Mental Health as fuzzy thinkers, Law Enforcement as world of too process oriented and takes rigid thinkers, make decisions too long to reach a conclusion. too quickly, see everything in Everything gray. Black and white, fail to appreciate debilitating nature of MI. Both look at Chaotic and impossible to Chaotic and impossible to Others worlds understand indecipherable understand and indecipherable As.. Jargon used to confuse other. jargon used to confuse the other. Feels. Not appreciated for the pressure Unappreciated for pressure it is they are under to deal with the under to care for endless endless stream of perpetrators, stream of patients it is asked defendants and victims. To serve.
TCLEOSE Biases These biases interfere with working together. But do we have more in common then we think? Both care about the people we serve want to live more productive and happier lives to protect the world fear the newspaper headlines involving one of their customers.
It has been long recognized that Law Enforcement collaborative agreements with Mental Health agencies is the key approach in dealing with the national Mental Health service crisis. There is a direct link between inadequate mental health services and the growing number of mentally ill who are incarceratedCJ/MH consensus project
TCLEOSE First step to successful collaboration: Desire to work together on solutions.
13
TCLEOSE Collaboration: Perhaps the most difficult challenge is a willingness to give up some Time degree of control to allow for real Commitment collaboration. Risk
Re-enactment Training Video
Strategic Helpful Tip: Ultimate goal: serving the individual! Put the persons needs before your own.
Once you have offended an officer how likely is he/she going to help? Set your own ego aside Ask for the Officers help Avoid telling an officer what to do Avoid talking down to an officer Avoid using your credentials as a means to make them agree Its best to use the art of suggestion
Helpful Tip: Always get the Officers name and badge number at the beginning of the conversation rather than after youve disagreed with him or her.
What happens after youve argued and then ask for his/her name? This usually implies that you intend to file a grievance or complain on the officer Problem with starting off that way is this is the Officers assigned district and he/she will be the person you will need to call on for future assistance Developing a working relationship early on is what is most helpful
Helpful Tips: Avoid buzz words that have a different meaning for law enforcement. Transport is usually referred to in a court order for transportation which in our county is done by the Sheriffs Office. If you feel it is unsafe for the consumer to drive himself/herself to the hospital, or for you to drive them, state the reasons clearly. Keep the focus on SAFETY
Helpful Tips: Give the officer the opportunity to interview the individual, doctor or other credible source if he/she feels it is necessary In Texas, an officer can use a credible source to obtain the information necessary for an Emergency Detention. If you are the credible source, you can not remain anonymous Often the officer prefers to speak to the consumer directly Unless unsafe, you should allow this to occur
Example: 1. Thank the Officer for coming Suggested: Thank you so much for coming out here Officer, I could really use your help. Discouraged: Gosh weve been waiting over 2 hours, thank God you finally got here!
Helpful Tips: 2. Introduce yourself and your role Suggested: Hi my name is Jeanie Paradise. Im the administrator in charge for the unit and this is Sally. What was your name officer? And can I please get your badge number for my records? Discouraged: You need to do an emergency detention on her and transport her to the hospital its 5:00 and we are about to close the clinic.
Example: Explain the situation and how you need his/her help. Be factual, concise and honest. Stay focused on the individuals needs and acuity not whos right or whos wrong. Suggested: Im hoping youll consider an Emergency Detention for Sally as I believe she is a danger to herself. She came in today and told me she wanted to kill herself. She said she would go home and take all of her medication which she has stored up for several months. Yesterday, her husband filed for divorce. Im worried about her safety and she does not want to go to the hospital.
Example: Suggested: Ive contacted the private hospital who has agreed to evaluate the consumer. Im just really concerned that she will not make it there. Im worried she will wreck her car since she is so upset. I dont believe it is safe for me to drive her since Im worried she will try and jump out of the car or that she will change her mind once we get there and not sign in. Again, focus on acuity and the consumers needs.
Hesitant Officer? Sometimes despite what you believe clinically, the officer may want to see the conduct for him or herself. In Texas, only a licensed peace officer or a Magistrate Judge can issue an Emergency Detention but they can use you as a credible source if they do not see the behavior themselves. Ask the officer to consider using you as the credible source for his emergency detention. Ask politely for the officer to consider consulting with their supervisor .
Asking for a supervisor Suggested: Would you consider contacting your supervisor on this to get his/her opinion on what we should do because I know Im going to have to contact my supervisor? Im just concerned about the consumers safety. This is not the time to threaten to report the officer. There is still time to use your negotiation skills.
If you still disagree Try asking to speak to the officers supervisor yourself. Tread lightly and continue to negotiate. Stay focused on the individuals safety (acuity symptoms) and not your own needs, (such as the office is closing in 5 minutes, or your own ego). Document the outcome with the officer well. Inform the officer that you may need to call the officer back or call the dispatch office back for further assistance. Professionally inform the officer and his supervisor that you will be documenting the outcome and that it did not support your clinical recommendation.
Avoid getting to this point
573.001. APPREHENSION BY PEACE OFFICER WITHOUT WARRANT. has reason to believe and does believe that: (A) the person is mentally ill; and (B) because of that mental illness there is a substantial risk of serious harm to the person or to others unless the person is immediately restrained; and (2) believes that there is not sufficient time to obtain a warrant before taking the person into custody. (b) A substantial risk of serious harm to the person or others under Subsection (a)(1)(B) may be demonstrated by: (1) the person's behavior; or (2) evidence of severe emotional distress and deterioration in the person's mental condition to the extent that the person cannot remain at liberty. (c) The peace officer may form the belief that the person meets the criteria for apprehension: (1) from a representation of a credible person; or (2) on the basis of the conduct of the apprehended person or the circumstances under which the apprehended person is found. (d) A peace officer who takes a person into custody under Subsection (a) shall immediately transport the apprehended person to: (1) the nearest appropriate inpatient mental health facility; or (2) a mental health facility deemed suitable by the local mental health authority, if an appropriate inpatient mental health facility is not available. (e) A jail or similar detention facility may not be deemed suitable except in an extreme emergency. (f) A person detained in a jail or a nonmedical facility shall be kept separate from any person who is charged with or convicted of a crime.
Contact Information Jeanie Paradise jparadise@chcsbc.org 210-225-5481

More Related Content

Using the right language when enlisting the help (2)vegas no videofinal

  • 1. How to Improve Collaboration: Using the right language when enlisting the help of law enforcement Jeanie Paradise, M.A., LPC The Center for Health Care Services Deputy Toni Stanfield-Mims Bexar County Sheriffs Office International CIT Conference Vegas 2012 Reference: Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE)
  • 2. Every situation is different so these tips may not resolve your current situation every time but may help you build a more collaborative relationship with your law enforcement agency and in time improve your outcomes.
  • 3. Elements of Texas Jail Diversion H.B. 2292 Educate law enforcement personnel and the courts Develop the following: Crisis Intervention Training (CIT) A centralized location for mental health assessments in lieu of arrest for individuals with non-violent criminal conduct Holding facilities providing structured treatment in lieu of arrest Linking and referral services TCLEOSE Timely and effective screening process
  • 4. Elements of Texas Jail Diversion H.B. 2292 Required community support An identified method for addressing housing and needed support services Pre-booking diversion occurs at first contact with law enforcement, Prior to any formal charges CIT and Crisis Center Post booking divert consumers after they have been booked. A plan is then created for implementation upon consumers release from jail.
  • 5. TCLEOSE People with mental People with MI should illness who commit not be arrested crimes with criminal because of their intent, unrelated to mental disorder symptoms of mental They should not be illness should be held accountable for their detained in jails or actions as would prisons longer than anyone else. others because of their illness.
  • 6. Jail Diversion Concepts Facts: Calls for police TCLEOSE services in which mental illness is a factor make up between 7% and 10% of all police contacts and continue to pose significant operational problems for the police National analyses has demonstrated that diverted clients have significantly lower criminal justice costs than non-diverted clients.
  • 7. TCLEOSE Jail Diversion Benefits: Decriminalization of Length of stay in jails persons with mental shortened in lieu of illness increased access to The problem of over treatment representation of Violence and people with mental victimization is illness in the criminal reduced justice system is Costs incurred by addressed taxpayers when a Reduced person with a mental hospitalization illness is arrested, Increased public incarcerated, and/or safety hospitalized are addressed.
  • 8. Law Enforcement Mental Health TCLEOSE Works With: Perpetrators, Defendants Patients, Clients or Consumers and Offenders Institutions: Jails and Prisons: Hospitals: pressure to reduce utilization and rely on community resources Emphasis: Public Safety Least Restrictive Alternative Deals with. Behavior Illness Uses Authoritarian and Adversarial Team Approach, not sure who is in charge Deals with Recidivism where common and Chronic illnesses where relapse is not expected common Views. Mental Health Individuals as Law Enforcement individuals as odd autocratic
  • 9. Cont. Law Enforcement Mental Health TCLEOSE Views Mental Health as fuzzy thinkers, Law Enforcement as world of too process oriented and takes rigid thinkers, make decisions too long to reach a conclusion. too quickly, see everything in Everything gray. Black and white, fail to appreciate debilitating nature of MI. Both look at Chaotic and impossible to Chaotic and impossible to Others worlds understand indecipherable understand and indecipherable As.. Jargon used to confuse other. jargon used to confuse the other. Feels. Not appreciated for the pressure Unappreciated for pressure it is they are under to deal with the under to care for endless endless stream of perpetrators, stream of patients it is asked defendants and victims. To serve.
  • 10. TCLEOSE Biases These biases interfere with working together. But do we have more in common then we think? Both care about the people we serve want to live more productive and happier lives to protect the world fear the newspaper headlines involving one of their customers.
  • 11. It has been long recognized that Law Enforcement collaborative agreements with Mental Health agencies is the key approach in dealing with the national Mental Health service crisis. There is a direct link between inadequate mental health services and the growing number of mentally ill who are incarceratedCJ/MH consensus project
  • 12. TCLEOSE First step to successful collaboration: Desire to work together on solutions.
  • 13. 13
  • 14. TCLEOSE Collaboration: Perhaps the most difficult challenge is a willingness to give up some Time degree of control to allow for real Commitment collaboration. Risk
  • 16. Strategic Helpful Tip: Ultimate goal: serving the individual! Put the persons needs before your own.
  • 17. Once you have offended an officer how likely is he/she going to help? Set your own ego aside Ask for the Officers help Avoid telling an officer what to do Avoid talking down to an officer Avoid using your credentials as a means to make them agree Its best to use the art of suggestion
  • 18. Helpful Tip: Always get the Officers name and badge number at the beginning of the conversation rather than after youve disagreed with him or her.
  • 19. What happens after youve argued and then ask for his/her name? This usually implies that you intend to file a grievance or complain on the officer Problem with starting off that way is this is the Officers assigned district and he/she will be the person you will need to call on for future assistance Developing a working relationship early on is what is most helpful
  • 20. Helpful Tips: Avoid buzz words that have a different meaning for law enforcement. Transport is usually referred to in a court order for transportation which in our county is done by the Sheriffs Office. If you feel it is unsafe for the consumer to drive himself/herself to the hospital, or for you to drive them, state the reasons clearly. Keep the focus on SAFETY
  • 21. Helpful Tips: Give the officer the opportunity to interview the individual, doctor or other credible source if he/she feels it is necessary In Texas, an officer can use a credible source to obtain the information necessary for an Emergency Detention. If you are the credible source, you can not remain anonymous Often the officer prefers to speak to the consumer directly Unless unsafe, you should allow this to occur
  • 22. Example: 1. Thank the Officer for coming Suggested: Thank you so much for coming out here Officer, I could really use your help. Discouraged: Gosh weve been waiting over 2 hours, thank God you finally got here!
  • 23. Helpful Tips: 2. Introduce yourself and your role Suggested: Hi my name is Jeanie Paradise. Im the administrator in charge for the unit and this is Sally. What was your name officer? And can I please get your badge number for my records? Discouraged: You need to do an emergency detention on her and transport her to the hospital its 5:00 and we are about to close the clinic.
  • 24. Example: Explain the situation and how you need his/her help. Be factual, concise and honest. Stay focused on the individuals needs and acuity not whos right or whos wrong. Suggested: Im hoping youll consider an Emergency Detention for Sally as I believe she is a danger to herself. She came in today and told me she wanted to kill herself. She said she would go home and take all of her medication which she has stored up for several months. Yesterday, her husband filed for divorce. Im worried about her safety and she does not want to go to the hospital.
  • 25. Example: Suggested: Ive contacted the private hospital who has agreed to evaluate the consumer. Im just really concerned that she will not make it there. Im worried she will wreck her car since she is so upset. I dont believe it is safe for me to drive her since Im worried she will try and jump out of the car or that she will change her mind once we get there and not sign in. Again, focus on acuity and the consumers needs.
  • 26. Hesitant Officer? Sometimes despite what you believe clinically, the officer may want to see the conduct for him or herself. In Texas, only a licensed peace officer or a Magistrate Judge can issue an Emergency Detention but they can use you as a credible source if they do not see the behavior themselves. Ask the officer to consider using you as the credible source for his emergency detention. Ask politely for the officer to consider consulting with their supervisor .
  • 27. Asking for a supervisor Suggested: Would you consider contacting your supervisor on this to get his/her opinion on what we should do because I know Im going to have to contact my supervisor? Im just concerned about the consumers safety. This is not the time to threaten to report the officer. There is still time to use your negotiation skills.
  • 28. If you still disagree Try asking to speak to the officers supervisor yourself. Tread lightly and continue to negotiate. Stay focused on the individuals safety (acuity symptoms) and not your own needs, (such as the office is closing in 5 minutes, or your own ego). Document the outcome with the officer well. Inform the officer that you may need to call the officer back or call the dispatch office back for further assistance. Professionally inform the officer and his supervisor that you will be documenting the outcome and that it did not support your clinical recommendation.
  • 29. Avoid getting to this point
  • 30. 573.001. APPREHENSION BY PEACE OFFICER WITHOUT WARRANT. has reason to believe and does believe that: (A) the person is mentally ill; and (B) because of that mental illness there is a substantial risk of serious harm to the person or to others unless the person is immediately restrained; and (2) believes that there is not sufficient time to obtain a warrant before taking the person into custody. (b) A substantial risk of serious harm to the person or others under Subsection (a)(1)(B) may be demonstrated by: (1) the person's behavior; or (2) evidence of severe emotional distress and deterioration in the person's mental condition to the extent that the person cannot remain at liberty. (c) The peace officer may form the belief that the person meets the criteria for apprehension: (1) from a representation of a credible person; or (2) on the basis of the conduct of the apprehended person or the circumstances under which the apprehended person is found. (d) A peace officer who takes a person into custody under Subsection (a) shall immediately transport the apprehended person to: (1) the nearest appropriate inpatient mental health facility; or (2) a mental health facility deemed suitable by the local mental health authority, if an appropriate inpatient mental health facility is not available. (e) A jail or similar detention facility may not be deemed suitable except in an extreme emergency. (f) A person detained in a jail or a nonmedical facility shall be kept separate from any person who is charged with or convicted of a crime.
  • 31. Contact Information Jeanie Paradise jparadise@chcsbc.org 210-225-5481

Editor's Notes

  1. Instructor Note: Discuss the chart depicting mental health and law enforcement professionals differing points of view.