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Utility Warehouse Presentation

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BobEarnshaw

The document provides information about the Utility Warehouse, a discount club that offers gas, electricity, home phone, broadband, and mobile services on a single bill. It summarizes the company's offerings and benefits, including guaranteed lowest prices, a cashback card for additional savings, and rewards for bundling multiple services. Customer satisfaction surveys consistently rate the Utility Warehouse highly compared to other major UK utilities providers.

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THE UTILITY WAREHOUSE Authorised Distributor "In a recent survey, 96% of customers said they would recommend the Utility Warehouse to a friend." SAVE MONEY GUARANTEED 16/07/12
Who are the Utility Warehouse? July 17 2011 • a Discount Club operated by Telecom Plus PLC • Telecom Plus was established 1996, now listed on FTSE 250 • British company, based in London, UK call centre • over 400,000 customers 16/07/12
What’s so special about this Discount Club? The UK's only genuine multi-utility provider Energy Communications • the only UK supplier to offer gas, electricity and telecoms, all on one monthly bill • member benefits include extra savings on food, petrol and household shopping 16/07/12
Why haven’t I heard of them? • they don’t advertise on TV or in the national press • they rely on word of mouth recommendation from existing customers, and authorised Independent Distributors • they share the money they save with their members, so they benefit from the best value in the UK • over 400,000 satisfied customers have already discovered this unique Discount Club and all the benefits of membership it provides 16/07/12
How about an independent opinion? is the UK’s leading independent consumer organisation. This is what they have said about the Utility Warehouse: Top rated Energy supplier Customer Satisfaction survey 2008 2009 2010 2011 2012 1st 1st 2nd 1st 2nd Phone and Broadband Home Phone Mobile Internet Gas Electricity • the Utility Warehouse has been in the top two in every Which? Customer Satisfaction survey for Energy suppliers since these surveys began • Which? surveys include quality of products, customer service, value for money, and accuracy of bills 23/07/12
How do they compare with other companies? Gas and Electricity February 2011 Home Phone Phone and Broadband bundles February 2011 March 2011 • these are Which? reports rating the Utility Warehouse higher than BT, British Gas, Sky, Virgin, E.On, Talk Talk, and others 16/07/12
How much can I save? The Utility Warehouse price promise guarantees that you could benefit from: • The UK’s cheapest Home Phone • The UK’s cheapest Broadband • The UK’s cheapest Mobile tariffs • The UK’s cheapest standard Gas and Electricity Or they’ll give you back Double the Difference. And they’ll give you up to £200 to help you switch! All you need to do is: • successfully apply for at least four Eligible Services • pay by direct debit and then you’ll have Gold Status and will receive many other benefits too. Home Phone Mobile Internet Gas Electricity Full details of these benefits are available on our website. 16/07/12
Save 25% off your monthly bill In addition to the guaranteed savings in the Price Promise, our customers can save even more by using this exclusive CashBack card in store and online at a wide range of leading UK retailers. You will earn up to 7% CashBack on your purchases. This can quickly add up to a big saving on your bill. Save money on: • supermarket shopping • fuel • DIY products • high street fashion • health and beauty products • household and electrical goods • and more! CREDIT DEBIT CASHBACK CARD CARD CARD • Your CashBack card works just like a 'Pay as you Go' mobile – you top it up with money, then go shopping! • It's not a credit card, so there's no interest and you can't get into debt. • There is no limit to the amount of CashBack you can receive - you can even wipe out your bill from us altogether. 16/07/12
How much could you save with the CashBack card? Approximately how much do you spend per month on… Groceries £ Petrol/Diesel £ Clothes & Shoes £ Health & Beauty £ Household & Electrical goods £ DIY & Garden £ Restaurants & Hotels £ Gifts for family & friends £ Total £ Total monthly spend: ______________ You receive 3 - 7% CashBack on all your shopping. For simplicity, let's assume 5%. To calculate approximately 5% CashBack: 1) Divide total monthly spend by 10 = ___________ 2) Divide by 2 = £ ___________ CashBack per month 3) x 12 = £ ___________ CashBack per year! Would that help you? 16/07/12
Where can you use the CashBack card? 3% CashBack (Supermarket and Fuel) 5% CashBack 6% CashBack 7% CashBack 16/07/12
What does the single bill look like? • all of your services on one simple monthly bill • everything fully itemised • full listing of CashBack card transactions – and savings • online billing available 23/07/12
Which membership level is best for you? Online Value Premium Monthly membership fee £1.50 £2.50 £3.50 Free calls to Club members Cheapest online shopping CashBack card available Eligible for Gold Status benefits Monthly paper bill Freephone customer services Freephone technical support Accidental death cover £10,000 £20,000 Redundancy protection 6 months • choose between three levels of membership and benefits • most members choose ‘Value’ membership 16/07/12
Gold Status benefits Members with Gold Status can enjoy the following additional benefits: ‘Double the Difference’ price promise 10% Extra Discount on your energy £200 allowance to help you switch Broadband from £2.99 per month Free Home Phone calls at any time to: - mobiles (Utility Warehouse numbers only) - UK local/national numbers (including 0870) - our 10 most popular International destinations 65% discount on installing a new phone line Premium Smartphone with no upfront fee when you take Mobile as a fifth service (or £50 off the upfront cost of an iPhone 4S or Samsung Galaxy S III) To obtain ‘Gold Status’, you simply need to switch at least four services to us (choose from Gas, Electricity, Home Phone, Internet and Mobile) and pay by direct debit. Full details of these benefits are available on our website; terms and conditions apply. 23/07/12
Let’s recap Award-winning PLC Award-winning products and services 'Double the Difference' Price Promise CashBack card: extra 25% discount on your bill Exclusive Member benefits So… where would you like to start saving? Home Phone Mobile Internet Gas Electricity 16/07/12
16/07/12
Mobile Tariffs - Best SIM only deals Which of these tariffs best suits each member of your household? Cost per month - minutes 300 £7.50 1,000 – – – – - texts - minutes 600 100 100 £10 2,000 Unlimited 5,000 – – - texts - minutes 900 300 300 100 100 £15 - texts 5,000 Unlimited 5,000 Unlimited Unlimited - minutes 5,000 600 600 300 300 £20 - texts 10,000 Unlimited 5,000 Unlimited Unlimited Standard handsets: add £5 per month Smartphones: add £10 per month Premium smartphones: add £15 per month BlackBerry data bundle (essential for all BlackBerrys): add £5 per month All competitor prices are correct as of 10 June 2012. 16/07/12
Home Phone and Broadband comparison Monthly charges Broadband £14.50 £18.00 £10.00 £6.50 £5.99 Line rental £13.90 £14.60 £12.25 £13.80 £13.75 Anytime calls £8.00 £4.90 £5.00 £4.50 £0.00 Wireless Router £0.00 £0.00 £0.00 £0.00 £1.25 Monthly cost £36.40 £37.80 £27.25 £24.80 £20.99 Additional monthly charges* Mobile calls (15 mins) £2.60 £1.34 £1.61 £1.54 £1.20 0845 calls (16 mins) £1.64 £0.00 £0.99 £0.00 £0.65 Network feature £2.25 £3.15 £2.50 £4.10 £1.50 Total cost £6.49 £4.49 £5.10 £5.64 £3.35 Cost – First year † £483.18 £476.88 £328.20 £326.28 £265.08 (inc promotions) Utility Warehouse £218.10 £211.80 £63.12 £61.20 Savings - First year NB. Year one costs do not include any connection fees (free with Utility Warehouse) † Promotions: Virgin - first 3 months' broadband at £4 BT - first 3 months' broadband at £9 TalkTalk - first 12 months' broadband at £3.25 Sky - free broadband for six months Utility Warehouse - first 9 months' broadband at £2.99 *Additional charges are based on a typical customer's usage and are for illustrative purposes only; actual costs may vary. All competitor prices correct as at 1 March 2012 16/07/12
Guide to credit checking and deposits Applications using the paper application form RELATIONSHIP BETWEEN CUSTOMER AND DISTRIBUTOR (AS TICKED ON THE APPLICATION FORM) Relative, friend, colleague or someone you know well Only recently met Home owner Up to 4 SIM-only connections No credit check Any one handset No credit check Credit check More than one handset Credit check Tenant Up to 4 SIM-only connections No credit check Any one handset up to a value of £150 Credit check Credit check One or more handsets with a total credit Credit check of more than £150 Free handset: we will process a 1p transaction on their credit/debit card in order to validate it. Debit or credit card: must be in the customer's name and registered at their address. No match = no progress. A maximum of 4 Mobile services may be applied for on any new account. Home owners: must appear on the Land Registry database. We will check this at Head Office. Total credit: calculated as total retail price minus any upfront payments required. How do you know your Customer? CUSTOMER IS… ON THE APPLICATION FORM, TICK: A relative or member of your family Relative Someone you have known socially for at least a year, Friend, colleague or someone you and whose home you have visited at least once know well Customer is someone you have met recently Only recently met 16/07/12
Guide to credit checking and deposits Online applications Refer to the Extranet log in page for credit checking guidelines. Applications for the Business Club ORDER REQUIREMENT SIM only (one to five) No checks required SIM only (more than five) Full Credit Check made upon receipt of Application form - deposit likely Handsets: total handset price An original gas or electricity bill up to £500 Handsets: total handset price Full Credit Check made upon receipt of Application form - over £500 deposit likely Notes Deposits: are in addition to any handset One-Off Payments (as listed in the Handset Guide). Deposits are taken from the credit/debit card when the application is processed, and will be held for 12 months and then refunded on request (provided the account is in good standing) Credit card: must be in the name of the business or the person signing the application form. Gas or Electricity bills: must be addressed to the business, or the person signing the application form at the supply address AND must clearly show the Meter Point Reference Number (gas) or Meter Supply Number (electricity). We will return any original bills we do receive to the customer (after we have checked them). Equipment will only be despatched to this supply address. 16/07/12

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Utility Warehouse Presentation

  • 1. THE UTILITY WAREHOUSE Authorised Distributor "In a recent survey, 96% of customers said they would recommend the Utility Warehouse to a friend." SAVE MONEY GUARANTEED 16/07/12
  • 2. Who are the Utility Warehouse? July 17 2011 • a Discount Club operated by Telecom Plus PLC • Telecom Plus was established 1996, now listed on FTSE 250 • British company, based in London, UK call centre • over 400,000 customers 16/07/12
  • 3. What’s so special about this Discount Club? The UK's only genuine multi-utility provider Energy Communications • the only UK supplier to offer gas, electricity and telecoms, all on one monthly bill • member benefits include extra savings on food, petrol and household shopping 16/07/12
  • 4. Why haven’t I heard of them? • they don’t advertise on TV or in the national press • they rely on word of mouth recommendation from existing customers, and authorised Independent Distributors • they share the money they save with their members, so they benefit from the best value in the UK • over 400,000 satisfied customers have already discovered this unique Discount Club and all the benefits of membership it provides 16/07/12
  • 5. How about an independent opinion? is the UK’s leading independent consumer organisation. This is what they have said about the Utility Warehouse: Top rated Energy supplier Customer Satisfaction survey 2008 2009 2010 2011 2012 1st 1st 2nd 1st 2nd Phone and Broadband Home Phone Mobile Internet Gas Electricity • the Utility Warehouse has been in the top two in every Which? Customer Satisfaction survey for Energy suppliers since these surveys began • Which? surveys include quality of products, customer service, value for money, and accuracy of bills 23/07/12
  • 6. How do they compare with other companies? Gas and Electricity February 2011 Home Phone Phone and Broadband bundles February 2011 March 2011 • these are Which? reports rating the Utility Warehouse higher than BT, British Gas, Sky, Virgin, E.On, Talk Talk, and others 16/07/12
  • 7. How much can I save? The Utility Warehouse price promise guarantees that you could benefit from: • The UK’s cheapest Home Phone • The UK’s cheapest Broadband • The UK’s cheapest Mobile tariffs • The UK’s cheapest standard Gas and Electricity Or they’ll give you back Double the Difference. And they’ll give you up to £200 to help you switch! All you need to do is: • successfully apply for at least four Eligible Services • pay by direct debit and then you’ll have Gold Status and will receive many other benefits too. Home Phone Mobile Internet Gas Electricity Full details of these benefits are available on our website. 16/07/12
  • 8. Save 25% off your monthly bill In addition to the guaranteed savings in the Price Promise, our customers can save even more by using this exclusive CashBack card in store and online at a wide range of leading UK retailers. You will earn up to 7% CashBack on your purchases. This can quickly add up to a big saving on your bill. Save money on: • supermarket shopping • fuel • DIY products • high street fashion • health and beauty products • household and electrical goods • and more! CREDIT DEBIT CASHBACK CARD CARD CARD • Your CashBack card works just like a 'Pay as you Go' mobile – you top it up with money, then go shopping! • It's not a credit card, so there's no interest and you can't get into debt. • There is no limit to the amount of CashBack you can receive - you can even wipe out your bill from us altogether. 16/07/12
  • 9. How much could you save with the CashBack card? Approximately how much do you spend per month on… Groceries £ Petrol/Diesel £ Clothes & Shoes £ Health & Beauty £ Household & Electrical goods £ DIY & Garden £ Restaurants & Hotels £ Gifts for family & friends £ Total £ Total monthly spend: ______________ You receive 3 - 7% CashBack on all your shopping. For simplicity, let's assume 5%. To calculate approximately 5% CashBack: 1) Divide total monthly spend by 10 = ___________ 2) Divide by 2 = £ ___________ CashBack per month 3) x 12 = £ ___________ CashBack per year! Would that help you? 16/07/12
  • 10. Where can you use the CashBack card? 3% CashBack (Supermarket and Fuel) 5% CashBack 6% CashBack 7% CashBack 16/07/12
  • 11. What does the single bill look like? • all of your services on one simple monthly bill • everything fully itemised • full listing of CashBack card transactions – and savings • online billing available 23/07/12
  • 12. Which membership level is best for you? Online Value Premium Monthly membership fee £1.50 £2.50 £3.50 Free calls to Club members Cheapest online shopping CashBack card available Eligible for Gold Status benefits Monthly paper bill Freephone customer services Freephone technical support Accidental death cover £10,000 £20,000 Redundancy protection 6 months • choose between three levels of membership and benefits • most members choose ‘Value’ membership 16/07/12
  • 13. Gold Status benefits Members with Gold Status can enjoy the following additional benefits: ‘Double the Difference’ price promise 10% Extra Discount on your energy £200 allowance to help you switch Broadband from £2.99 per month Free Home Phone calls at any time to: - mobiles (Utility Warehouse numbers only) - UK local/national numbers (including 0870) - our 10 most popular International destinations 65% discount on installing a new phone line Premium Smartphone with no upfront fee when you take Mobile as a fifth service (or £50 off the upfront cost of an iPhone 4S or Samsung Galaxy S III) To obtain ‘Gold Status’, you simply need to switch at least four services to us (choose from Gas, Electricity, Home Phone, Internet and Mobile) and pay by direct debit. Full details of these benefits are available on our website; terms and conditions apply. 23/07/12
  • 14. Let’s recap Award-winning PLC Award-winning products and services 'Double the Difference' Price Promise CashBack card: extra 25% discount on your bill Exclusive Member benefits So… where would you like to start saving? Home Phone Mobile Internet Gas Electricity 16/07/12
  • 16. Mobile Tariffs - Best SIM only deals Which of these tariffs best suits each member of your household? Cost per month - minutes 300 £7.50 1,000 – – – – - texts - minutes 600 100 100 £10 2,000 Unlimited 5,000 – – - texts - minutes 900 300 300 100 100 £15 - texts 5,000 Unlimited 5,000 Unlimited Unlimited - minutes 5,000 600 600 300 300 £20 - texts 10,000 Unlimited 5,000 Unlimited Unlimited Standard handsets: add £5 per month Smartphones: add £10 per month Premium smartphones: add £15 per month BlackBerry data bundle (essential for all BlackBerrys): add £5 per month All competitor prices are correct as of 10 June 2012. 16/07/12
  • 17. Home Phone and Broadband comparison Monthly charges Broadband £14.50 £18.00 £10.00 £6.50 £5.99 Line rental £13.90 £14.60 £12.25 £13.80 £13.75 Anytime calls £8.00 £4.90 £5.00 £4.50 £0.00 Wireless Router £0.00 £0.00 £0.00 £0.00 £1.25 Monthly cost £36.40 £37.80 £27.25 £24.80 £20.99 Additional monthly charges* Mobile calls (15 mins) £2.60 £1.34 £1.61 £1.54 £1.20 0845 calls (16 mins) £1.64 £0.00 £0.99 £0.00 £0.65 Network feature £2.25 £3.15 £2.50 £4.10 £1.50 Total cost £6.49 £4.49 £5.10 £5.64 £3.35 Cost – First year † £483.18 £476.88 £328.20 £326.28 £265.08 (inc promotions) Utility Warehouse £218.10 £211.80 £63.12 £61.20 Savings - First year NB. Year one costs do not include any connection fees (free with Utility Warehouse) † Promotions: Virgin - first 3 months' broadband at £4 BT - first 3 months' broadband at £9 TalkTalk - first 12 months' broadband at £3.25 Sky - free broadband for six months Utility Warehouse - first 9 months' broadband at £2.99 *Additional charges are based on a typical customer's usage and are for illustrative purposes only; actual costs may vary. All competitor prices correct as at 1 March 2012 16/07/12
  • 18. Guide to credit checking and deposits Applications using the paper application form RELATIONSHIP BETWEEN CUSTOMER AND DISTRIBUTOR (AS TICKED ON THE APPLICATION FORM) Relative, friend, colleague or someone you know well Only recently met Home owner Up to 4 SIM-only connections No credit check Any one handset No credit check Credit check More than one handset Credit check Tenant Up to 4 SIM-only connections No credit check Any one handset up to a value of £150 Credit check Credit check One or more handsets with a total credit Credit check of more than £150 Free handset: we will process a 1p transaction on their credit/debit card in order to validate it. Debit or credit card: must be in the customer's name and registered at their address. No match = no progress. A maximum of 4 Mobile services may be applied for on any new account. Home owners: must appear on the Land Registry database. We will check this at Head Office. Total credit: calculated as total retail price minus any upfront payments required. How do you know your Customer? CUSTOMER IS… ON THE APPLICATION FORM, TICK: A relative or member of your family Relative Someone you have known socially for at least a year, Friend, colleague or someone you and whose home you have visited at least once know well Customer is someone you have met recently Only recently met 16/07/12
  • 19. Guide to credit checking and deposits Online applications Refer to the Extranet log in page for credit checking guidelines. Applications for the Business Club ORDER REQUIREMENT SIM only (one to five) No checks required SIM only (more than five) Full Credit Check made upon receipt of Application form - deposit likely Handsets: total handset price An original gas or electricity bill up to £500 Handsets: total handset price Full Credit Check made upon receipt of Application form - over £500 deposit likely Notes Deposits: are in addition to any handset One-Off Payments (as listed in the Handset Guide). Deposits are taken from the credit/debit card when the application is processed, and will be held for 12 months and then refunded on request (provided the account is in good standing) Credit card: must be in the name of the business or the person signing the application form. Gas or Electricity bills: must be addressed to the business, or the person signing the application form at the supply address AND must clearly show the Meter Point Reference Number (gas) or Meter Supply Number (electricity). We will return any original bills we do receive to the customer (after we have checked them). Equipment will only be despatched to this supply address. 16/07/12