UX in the Stacks: A wayfinding and usability study at the UM Library
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This document summarizes a wayfinding and usability study conducted at the University of Michigan Library. The study used design thinking methods like contextual inquiry, user walkthroughs, and an affinity wall to analyze how users navigate the library. Key findings included that library jargon confused users and signs/maps did not adequately help users find materials. Recommendations included improving signs, maps, and having librarians available to help interpret systems for users.
UX in the Stacks: A wayfinding and usability study at the UM Library
- 1. UX in the Stacks A wayfinding and usability study at the UM Library Michelle Jackson, MA, MSI Candidate Christina Czuhajewsi, MSI Candidate @christinacz University of Michigan School of Information
- 2. Michelle Christina Who we are Information Policy Technology Innovation IP Law UX Design Library systems, services, and assessment
- 3. Alexa Archives and digital preservation Natalie Content Strategy Digital Marketing Charlie Information Architecture Creative Strategy Our Team
- 5. Our Approach & Tools Contextual Inquiry Design thinking (for libraries) ■ Background research ■ Expert interviews ■ User walkthroughs ■ Work models ■ Affinity wall/diagram
- 8. Findings
- 9. Library jargon = Lost users Does B stand for basement? Wait, B is the call number? The maps also didn’t help when I did not know that ‘Periodicals’ was in ‘Serials.’
- 10. Librarians were the last resort. They helped users interpret system-centric tools and cues. Catalog & Web Floor Plans Roaming Signs and maps Librarians
- 11. Static System, Dynamic Needs
- 12. Recommendations
- 13. UX at MLibrary Sign Audit EFFORT ($, time) IMPACT A/B Testing Cognitive Mapping User Diaries/ Photo Essays User Centered Design as a core value Updated map Remodeling/ Rebranding Single point of service/cross training Consistent Iconography
- 15. Implications
- 17. Thanks! Any questions? Connect with us: ■ Michelle @ jacksom@umich.edu ■ Christina @ cczu@umich.edu | @christinacz ■ 狠狠撸s at: bit.ly/pqisslides
- 18. Image Credits ■ https://www.flickr.com/photos/mollyemo/1009078618 ■ Affinity wall gif adapted from Liz Chua’s video “UMSI Contextual Inquiry - Affinity Wall” ■ Hatcher Library photo from University of Michigan Library ■ “Created by Atelier Iceberg from the Noun Project ■ Speech Bubble by Rabee Balakrishnan from the Noun Project ■ Design collection by DANT from the Noun Project ■ Outlet by Ryan Oksenhorn from the Noun Project ■ Tweet by @jessica_wins: https://twitter. com/jessica_wins/status/661714985953939456 ■ https://upload.wikimedia.org/wikipedia/commons/3/37/Wong_Baker_Scale.sr. JPG ■ Design Thinking for Libraries cover: http://designthinkingforlibraries.com/ ■