User experience encompasses all aspects of how users interact with an organization, its products, and services. It impacts customers, employees, members, subscribers, partners, suppliers, and followers in areas like acquisition, conversion, retention, growth, service cost, satisfaction, and referral.
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2. User ExperienceUser Experience encompasses all aspects of a users interaction with an organisation, its productsand services.
3. The impact of User ExperienceWho?What?AcquisitionConversionRetentionGrowthService costSatisfactionReferralCustomersEmployeesMembersSubscribersPartnersSuppliersFollowers