Presentation delivered to Austin UXPA chapter meeting - October 2013. Speaker: Jon-Eric Steinbomer, Principal and Research Director at Progress UX Research in Austin, Texas.
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Designing our future overlords or: How I Learned to Stop Worrying and Love Robotics
1. 1
UX Research is not Market Research
Designing our future
overlords or:
how I learned to stop worrying
and love robotics.
Jon-Eric Steinbomer, Director of Research
UXPA - ATX
2. | 息 2013 Progress UX LLC2
Jon-Eric Steinbomer, Director of Research
UXPA - ATX
Anthony Daniels
Man in a suit
(not the droid were looking for)
3. | 息 2013 Progress UX LLC3
what is a robot?
a machine capable of carrying out a complex series of
actions automatically, esp. one programmable by a
computer.
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Types of Robots
Military - Atlas
Medical - Da Vinci
Industrial - Kiva Systems/Amazon
http://vimeo.com/76017557
http://vimeo.com/76017593
http://vimeo.com/76017562
5. | 息 2013 Progress UX LLC5
Space - Mars Rover
Rescue - Toshiba
Enhancement - Cyberdyne
Industrial - Automotive
Types of Robots, cont.
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Types of Robots, cont.
Consumer - Roomba
Consumer (almost) - Qbo Consumer - NAO Business - Telepresence
Assistive Medical - RIBA
http://vimeo.com/76017602
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The consumer robotics market is currently at
about $1.6 billion.
By 2017, this market is forecast to
reach 6.5 billion.
Source: ABI Researchs Consumer Electronics Research Service
8. | 息 2013 Progress UX LLC8
Robots will be the next world-changing technology....
there will be a robot in every home.
Bill Gates - 4/2013
Kiva Systems,
iRobot, Heartland Robotics
SiriGlass, Self-driving cars
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Japan
Boston
Bay Area
Where is the robot action?
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So where does UX 鍖t in?
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Robotics UX Research
Currently academic/institutional focus:
Human Robotic Interaction (HRI)
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Robotics UX Research in Practice
fundamentals research can be conducted in a lab:
expressions
voice and gesture UI design
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Robotics UX Research in Practice,
cont.
In-context research needs to be on location -
home, of鍖ce, etc.
Environmental factors (sun, noise, stairs, etc.)
Still novel
Multiple users (maybe all talking at once)
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Hiroshi Ishiguro
Robotics UX Design - into the valley
http://vimeo.com/76017606 http://vimeo.com/76017588
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Robotics UX Design - into the valley
When human features look and move almost, but not exactly, like natural human beings, it causes a response of
revulsion among human observers.
The uncanny valley is the region of negative emotional response towards robots that seem "almost human". Movement
ampli鍖es the emotional response.
Masahiro Mori, 1970
19. | 息 2013 Progress UX LLC19
Robotics UX Design Factors to Consider
Emotion
Anthropomorphism
Interaction modes (gesture, sound,
touch)
Noise (from the robot and the
environment)
Portability
Safety
Ethics