Values Based Leadership - X Connects Presentation FINAL
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The document discusses values-based leadership and highlights key values that are important for an organization called CenterBeam, including customer first, integrity, passion, ownership, and teamwork. It emphasizes that values are the "secret sauce" for success and lists strategic imperatives like operational excellence and internal strategic awareness. Contact information is provided for Dr. A. Kevin Francis, chairman of the Values Based Leadership Group, for any questions.
Values Based Leadership - X Connects Presentation FINAL
- 1. Values Based Leadership Group Dr. A. Kevin Francis LL.D Chairman April 1, 2015
- 2. The Context
- 3. VALUES ¨C The Secret Sauce !! CenterBeam Customer Care Operations, Saint John NB
- 4. Customer First Market Driven Service Price/ Value Flexibility/ Scalability Completeness Of Service Consistent Delivery Relationship, Implementation & Service Experience CenterBeam Customer Experience Target Market Brand AwarenessCustomer First Net Income Growth Revenue Growth Productivity Financial Imperatives CenterBeam Values Customer First Integrity Passion Ownership Speed Team Fun Strategic Imperatives Go-To-Market Operational Excellence Internal Strategic Awareness Goal Alignment Employee Competencies C.O.M.I.T. The Value of Exceleration? Process Driven Kaizen Strategy Maps ¨C Everyone is a Player!!
- 5. Dream Big Get Shit Done Know How To Have Fun People I Most Enjoy Working With Explosive Relationships Matter!!
- 6. Contact: Dr. A. Kevin Francis LL.D Chairman, Values Based Leadership Group Email: akfrancis@outlook.com Cell: 647-618-4841 Questions? Thank you
- 7. Contact: Dr. A. Kevin Francis LL.D Chairman, Values Based Leadership Group Email: akfrancis@outlook.com Cell: 647-618-4841 Questions? Thank you