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VanUE
World Usability Day 2009

Agenda
? About
?World
?Usability
?Day
? What
?is
?Sustainability?
? The
?Design
?Challenge:
?Pine
?St
?Garden
? Our
?Goals
? The
?Team
? Timeline
?/
?Process
? ObservaAons
? Problem
?Areas
? Design
?ImplicaAons
? Possible
?Strategies
? Conclusion

Designing for a Sustainable World
How
?do
?usability
?people
?tackle
?this?

Sustainability
“Use
?and
?development
?that
?meets
?the
?needs
?of
?the
?present
?
without
?compromising
?the
?ability
?of
?future
?genera9ons
?to
?
meet
?their
?own
?needs.”
?
Brundtland
?Commission
?1987

? Don’t
?do
?things
?today
?
that
?make
?tomorrow
?
worse.
?
! Nathan
?Shedroff
Design
?is
?the
?Problem:
?The
?Future
?of
?Design
?Must
?be
?Sustainable
?(2009)

Design Challenge
How
?can
?we
?use
?our
?professional
?exper=se
?as
?usability
?and
?user
?
experience
?prac==oners
?to
?improve
?the
?Pine
?St
?Community
?Garden?
?*

And
?do
?it
?in
?12
?hours
?on
?Nov
?12/09
?for
?World
?Usability
?Day?
?

VanUE World Usability Day 2009

Team Members (pictures)
Theresa
Chris
Katja
Ben
Gord Gagan Barb

*not
?shown:
?Cat,
?Selma

Roles
? Liaison ? Online
?Researcher
? Project
?Manager ? InformaEon
?Designer
? Observer
?/
?Ethnographer ? Visual
?Designer
? Photographer
?/
?Videographer
?/
?Scribe ? Prototyper
? Interviewer ? PresentaEon
?Producer
? Online
?Surveyor ? Curator

8AM 12PM 7PM

Timeline

VanUE Goals
Apply
?our
?professional
?exper=se
?as
?usability
?and
?user
?
experience
?pracAAoners
?to
?improve
?the
?quality
?of
?human
?life
?
(the
?fundamental
?goal
?of
?usability),
?while
?living
?within
?the
?
capacity
?and
?constraints
?of
?our
?environmental,
?social,
?and
?
economic
?systems
?(sustainability
?de?ned).

Why Pine St?
? Support
?urban
?agriculture
?
? Foster
?community
?
? EducaEonal
?opportunity
?about
?how
?
we
?interact
?with
?the
?environment.

VanUE Outcomes
Educate
Advocate
Volunteer
Deliver

Phone & In-person member
interviews

Online Research:
City Guidelines & Policies

Inspiration, Ideation, Implementation

Problem Areas
? DemarcaEon
?of
?space ? Volunteer
?Time
?Constraints
? CommunicaEon ? EducaEon
? Managing
?waiEng
?expectaEons ? AestheEcs
? Funding

What is Community?
Where do we start?

Our Answer:
We start with one person

Our Goal:
Foster the conditions to create
The “Engaged” Member

Meet Patricia
The “Engaged” Member

The Engaged Member
? 66
?year
?old
?woman.
?ReEred
? ? Trades
?stu?.
?Shares
?tools
?and
?
city
?worker seeds
?with
?community

? Lives
?in
?an
?apartment.
? ? Gardens
?3
?Emes/week
?during
?
Downsized
?when
?her
?husband
? good
?weather
died
? Likes
?teaching.
?Knows
?
? Wants
?community
?garden
?to
? gardening
?neighbours.
?ourish
? Takes
?pride
?and
?aUends
?social
?
acEviEes
?

If everyone was like
Patricia they would...
? Love
?their
?garden
?and
?have
?pride
?in
?it
? Care
?for
?the
?community
?garden
?as
?a
?whole
? Care
?for
?their
?neighbour.
?Teach
?them,
?help
?
them,
?not
?encroach
?in
?their
?area

? Clean
?up
?and
?do
?addiEonal
?duEes
?as
?needed

The Engagement Model
(Not
?everyone
?is
?Patricia)

The New Member
? 23
?year
?old
?UBC
?Grad
?in
? ? Excited
?to
?be
?“in”
?with
?the
?
Resource
?Management garden

? Lives
?in
?an
?apartment
?with
?a
? ? Didn’t
?realize
?how
?much
?work
?
small
?balcony a
?garden
?needs

? New
?to
?gardening ? RomanEc,
?wants
?to
?impress
?his
?
girlfriend

The Active Member
? Mid
?30’s.
?Has
?2
?small
?children ? Busy
?life.
?Wants
?to
?teach
?
children
?how
?to
?garden
? Lives
?in
?a
?townhouse
?but
?
eventually
?wants
?a
?house ? Like
?to
?relax
?and
?gardening
?is
?a
?
good
?way
?to
?do
?that.
? Garden
?once
?or
?twice
?per
?
week.
?Kind
?of
?know
?their
? ? Takes
?pride
?and
?aUends
?social
?
gardening
?neighbours. acEviEes

Pine St. Community Garden Engagement Model
Engaged Member
Enthusiast
?and
?an
?acEve
?member,
?values
?the
?garden,
?helps
?regularly
?on
?the
?board,
?thinks
?about
?
improvements,
?communicates
?with
?other
?members
?regularly,
?aUends
?all
?garden
?related
?events

Active Member
Enthusiast,
?acEvely
?contributes
?to
?common
?areas,
?openly
?interacts
?with
?other
?gardeners
?at
?events.
?
AUenEve
?to
?board
?emails
?and
?google
?group,
?considers
?volunteering,
?aUends
?garden
?events

Participating Member (majority today)
Uses
?and
?acEvely
?tends
?to
?plot,
?generally
?is
?aware
?of
?google
?group
?and
?email
?but
?does
?not
?parEcipate/
respond.
?AUends
?at
?least
?one
?member
?event
?per
?year

Member in Good Standing
Minimally
?uses/maintains
?plot,
?o_en
?new
?and
?novice
?members,
?minimally
?parEcipates
?with
?other
?
members,
?does
?not
?make
?an
?e?ort
?to
?aUend
?member
?events

Inactive Member
Does
?not
?acEvely
?tend
?plot
?and
?has/will
?receive
?a
?noEce

How do we “design”
an engaged member?

1 Better Signage, Wayfinding
promote ownership, pride and public awareness

show website, email etc anything we have

Signage

2 Better Communication
polite, consistent, timely

3
Education & Training
if I know better, I will do better

Summary
? Foster
?the
?condiEons
?for
?community
?to
?happen,
?engagement
?to
?emerge
? Start
?with
?the
?user
?and
?the
?“real
?world”
? Small
?things
?can
?make
?a
?big
?di?erence
? Think
?about
?the
?system:
?online
?and
?o?ine
? Leave
?things
?beUer
?than
?you
?found
?them

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VanUE World Usability Day 2009

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VanUE World Usability Day 2009