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VIET DIGITAL DEVELOPMENT
COMPANY INTRODUCTION
www.vdd.com.vn

Agenda
OVERVIEW1
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www.vdd.com.vn
BUSINESS SCOPE
STANDARD PROCEDURES
PORFOLIO
CLIENTS & PARTNERS
CASE STUDIES
CONTACT

Agenda
OVERVIEW1
2
3
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www.vdd.com.vn
?

? Established: April 2010
? Located: in HCM VN with 20 employees
and partners
? Vision: Top 10 I.T Service & Solution
Provider
? Mission: to assist Enterprises to maximize
the business operation system in order to
enhance the competitive advantages.
? Core Value: focusing on Human Resource,
Procedures and Product Quality.
CORE
VALUES
VISIONSTRATEGY
OVERVIEW
General
www.vdd.com.vn Happiness is a journey, not a destination!

? Scopes of Business:
? Network & System Integration Service
? Managed Service Provider
? IT Engineer Outsourcing Service
? Hardware & Software License Supplying
? POS solution for Retails
? Consulting of Information Security Management System (ISO 27001)
? Experience
? More than 05 years experience with IT Service & Solution providing
? 10+ years experience from Management Team
? Our experienced Technicians have been trained before being able to provide Service to Clients.
? Familiar with different working cultures (95% customers from FDI sector)
? Partnership Certified by Brands : IBM, CISCO, MICROSOFT, JUNIPER, HP, DELL, ADOBE,��
Experience
www.vdd.com.vn
OVERVIEW

Technical Competencies
www.vdd.com.vn
OVERVIEW
? Authorized and certified Partners for several leading companies and brands
? Our engineers, consultants and technicians are trained, qualified and certified by
leading global IT companies such as Microsoft (MCITP, MCSE), Cisco (CCNP,
CCNA), Linux (LPI), VMware, IBM, Dell, Juniper��
? Information Security Consulting with ISO 27001 Standard
? Technical Helpdesk and Support with Ticket Management System and ITIL Standard
following
? Experiences in deploying and performing successfully various Network System
Integration Projects to several companies and MNCs.
? Be able to meet most of strictly requirement of Clients from different countries with
diversified working cultures.

Organizational Structure
www.vdd.com.vn
OVERVIEW

Agenda
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BUSINESS SCOPE
www.vdd.com.vn
?

BUSINESS SCOPE
www.vdd.com.vn
Engineer Outsourcing Service
POS solution for Retails
Managed Service Provider (MSP)
Hardware & Software License Supplying
Consulting of Information Security Management System (ISO 27001)
1
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3
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Network & System Integration Service

Network Integration
www.vdd.com.vn
BUSINESS SCOPE
? Convergent and secure network with leading network companies
? Enterprise Network Planning, Designing and Consulting
? Enterprise Routing & Switching Solution
? Fibre Optic Network 1Gbps/10Gbps/40Gbps
? WAN Load Failover / Load Balancing Solutions
? WAN Optimization
? Network and Infrastructure Management
? In-door & Out-door Wireless Network

System Integration
www.vdd.com.vn
BUSINESS SCOPE
? Virtualization with on-top technologies
? Cloud Computing
? Unified Communication
? Clustering System for critical services
? User and Device Management
? Disaster Recovery Solution
? Storage Design and Integration
? System Monitoring and Management
? Clustering System for critical services

? Next-Generation Firewall (NGFW)
? E-mail Security and Web Filtering
? Data Loss Prevention
? Centralized Anti-X System
? Security Patch Management
? Network Access Control and Protection
? VPN & Secure Remote Access
? Intrusion Prevention/Detection System
? Security Web Gateway with Advance Filtering Techniques
BUSINESS SCOPE
Security Solution
www.vdd.com.vn

BUSINESS SCOPE
Managed Service Provider (MSP)
www.vdd.com.vn
? Onsite Warranty
? Replacement Service
? On-line technical
support and trouble-
shooting
? On-site technical
support and trouble-
shooting
Technical Support
1
System managed
? Service coverage: 8h x
6d
? Commit to response
within 2h
Service Response Time
? On-site Maintenance
according to Service-
Level Agreement (SLA)
and Service Package
(SP) with technical
tasks to be performed
based on checklist.
? Documentation system
and technical reports
for every supports.
? Timeline is flexible to
ensure not to corrupt
the Customer��s
business operation.
32

BUSINESS SCOPE
www.vdd.com.vn
IT Outsourcing Service
? No potential costs
? Expertise Engineer
? Support with
Enterprise Level
? Service Level
Agreement (SLA)
? Commitment of
System Security
? Flexible contract
Outsourcing Service
? Recruiting
? Training
? Salary
? Bonus
? Allowance
? Welfare
? Sick leave
? Severance
? And others��..
Permanent Staff
21

www.vdd.com.vn
Hardware & Software License Supplying
? PC/Laptop/Workstation: IBM, HP, Dell, Lenovo, Acer
? Server: IBM, HP, Dell, Cisco
? Storage (NAS, SAN): EMC, IBM, HP, Dell
? Firewall: Cisco, BlueCoat, Watchguard, Checkpoint
? Network Device: Cisco, HP, IBM, Riverbed, AMP, APC
HARDWARE
1
? Microsoft: OS, Window Server, Office, SQL
? Adobe: Acrobat, Creative Suite (Photoshop, AI ��)
? Symantec: Endpoint Protection, Backup Exec
? TrendMicro: Antivirus
? Kaspersky: KIS, KASB
? AutoDesk: 2D & 3D
SOFTWARE LICENSE
2
BUSINESS SCOPE

www.vdd.com.vn
POS for Retails
?Design: Consult solution to operate, monitor POS (Point Of Sales),
especially F&B & conveniences store
? Providing: Providing hardware like POS machine, Cashdrawer,
Barcode, LCD, Printers for such brands: NEC, HP, Wincor, ��
? Implement: Included build, training, transfer whole system to customer
Point Of Sales Solution
1
2
BUSINESS SCOPE

www.vdd.com.vn
Consulting of ISMS (ISO 27001)
BUSINESS SCOPE
? Organizing reputation
? The system of
standardized processes
to ensure the security of
information system
? Protection of confidential
information, ensure the
availability of information
and related services,
prevent illegal
modification of
information
? Reduce the cost of
troubleshooting

Agenda
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www.vdd.com.vn
? STANDARD PROCEDURES

TICKET MANAGEMENT SYSTEM
Simplify Customer Service
Optimize
service
processes
ITIL v3 based
Service
Management
Central
Management
of customer
requests

Project
Completion
Customer
Survey
Customer
Support
(Installation,
Instruction)
Delivery
Process
Exporting
Process
Importing
Process
Works with
Partners
HARDWARE & LICENSE SUPPLYING
Customer P/O
Confirmation

CLOSE
TICKET
Customer
Survey
On-site
Support
IT HELPDESK & SUPPORT
Completion
Online
Support
Input to
Ticket
Management
System
Process
NO
YES
Collection of
Customer
Requirement

Project
Completion
Project
Warranty
Completion
Agreement
Transferring
&
Training
Project
Deployment
Project
Timeline &
Procedure
Clarification
Contracting
NETWORK & SYSTEM INTEGRATION
Project
Demo
Solution
Consulting
Survey

MANAGED SERVICE
IT Standards
Consulting
User Training
& Instruction
Reports
Technical
Support &
Trouble-shoot
Periodic
Maintenance
Tasks
Managed Process
Managed
Registration
Managed
Procedure
Clarification
Managed
Service
Contracting

Agenda
PORFOLIO
1
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7
www.vdd.com.vn
?

PORFOLIO
? Customer of Maintenance Service : 20+
? Technical Support reports : 1,000+
? Number of System Integration Project performed : 30+
? System Consulting Solution have been delivered : 50+
? Customer from Japan sector : 30+
? Customer from EU sector : 25+
? Customer from Asian sector : 28+
www.vdd.com.vn

Agenda
CLIENTS & PARTNERS
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www.vdd.com.vn
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Agenda
CASE STUDIES
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www.vdd.com.vn
?

Your own footer
CASE STUDIES
1
? Malaysian company with many offices in Asian countries
? 35 users with 2 Servers for AD, Mail, Files and Applications in
VN site.
? IT System had been set up and currently managed remotely by
IT Team based in Malaysia
OVERVIEW
? No IT Dept. in Vietnam to handle and manage the system which
had been set-up by Global IT Team.
? Not in time for support in case problems happing to system,
lead to the downtime of business operation.
? No information of the IT system is recorded for the purpose of
management activities.
DEMANDS
3
VDD offers the Technical Support & Maintenance Service
comprising of key activities as following:
? Maintenance 2 times/month & Unlimited technical support
? Replacement Service / 1h Response time
? IT system Documentation
? Cooperate with Global IT Team to handle the configuration and
update for system
SOLUTION
? Help the customer to stay focused
on their core business, not IT issues
? Reducing operational and
management cost: The customer
doesn��t need an in-house & full time
IT Staffs that is to save costs such
as insurance, employee recruitment,
training, wages and other associated
costs.
? Reducing IT system downtime by
getting reliable & quickly IT Support
and stabilizing IT system with
proactive maintenance service.
? Keep IT system at optimal
performance by consulting and
advising customer to improve the IT
System with newest technologies
2
ACHIEVEMENT
4
NIRO Ceramic Vietnam Co., Ltd.: Proactive Managed Service

Your own footer
CASE STUDIES
1
? 100% invested by NIDEC Group based in Japan, one of largest JP
Enterprises investing in Vietnam.
? 5,000 labors with 06 factories and 500 users working in the High
Performance Servers and Network Infrastructure System
? All Server and Network System has been maintained by VDD
? Dedicated in-house IT Team with skilled IT expertise
OVERVIEW
? Upgrading existing network infrastructure (Copper/Fiber/Wireless) and
optimizing network performance with higher uptime and faster operation to
meet up-coming business requirements.
? Reducing trouble-shoot efforts and easier to manage
? Scalable network for easy to expand and upgrade when the business and
network grows.
DEMANDS
3
? Offer a Network Design and Integration Service by consulting, designing
and integrating the new hierarchical network topologies (Core, Distribution
and Access Layer)
? Standardized and centralized network management with managed network
devices based on the top leading network brands such as Cisco, HP, TE
Connectivity��
? Combine the existing network with new technologies to increase its
performance which meets the capacity and requirements of future service
offerings
SOLUTION
? Minimize total cost of network
infrastructure ownership, faster time-to-
market and improved competitiveness.
? Less network implementation time without
downtime of the whole existing IT System
? Reduces troubleshooting efforts and
eliminates logical errors with structured
network design
? Leverage an robust network infrastructure
to increase the business efficiency and
streamline the business operations
? Scalable network: able to expand future
network to 10Gbps speed and control
network broadcast that consumes
network bandwidth with VLAN Design
? Highly secure access that helps workers
and visitors safely connect to the
business
2
ACHIEVEMENT
4
Nidec Tosok Vietnam Co., Ltd.: Network Design and Integration Service

Your own footer
CASE STUDIES
1
? 100% invested by NIDEC Group based in Japan, one of largest JP
Enterprises investing in Vietnam.
? 5,000 labors with 10ha land comprising 02 factories & office area
? 300 Users with High Performance Server & Network System required
? No IT Infrastructure & System available.
OVERVIEW
Building-up the new IT system with following requirements:
? Managed IT Services for over 300 users and 5,000 workers in 02 factories
and office area
? Secure unified communication (UC) with Global Nidec Group
? High performance and reliable system for business needs
? Quick & stable network connection via secure Wired/Wireless network
spreading the whole building
DEMANDS
3
? Evaluating and consulting at the start-up stage to bring the newest
technologies with affordable cost to Nidec IT System and Business
? Providing Network & SI Service by building up the IT network & system from
the start-up process with AD Failover, Central File Server, Web Access
Protection, Firewall, SSL VPN, Central Antivirus System, VLAN��based on
many leading platforms such as Cisco, IBM, Microsoft, Symantec, TE
Connectivity, APC.
? Offering the Proactive Maintenance Service after the whole IT System had
been launching in productivity and operating stably
SOLUTION
? Get More with Less: Help the customer to
approach the newest technologies with
affordable total cost of ownership (TCO)
? Improved efficiency and competitiveness by
reducing IT technologies R&D and IT
system implementation time
? Maximizing employee productivity with
robust IT Infrastructure
? Enhancing security across the enterprise
? Real-time monitoring and remote
management for IT Department to control
the IT System easily and quickly
? Reducing business risks with reliable
disaster recovery (DR) plan
? Reducing IT services downtime by getting
quick & reliable IT Support and stabilizing IT
system with proactive maintenance
? Keep IT system at optimal performance by
consulting and advising the customer to
improve the IT System with newest
technologies
2
ACHIEVEMENT
4
Nidec Tosok Precision Vietnam Co., Ltd.: Network & System Integration Service

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CASE STUDIES
1
? 100% invested by SDV Group, one of the Top 10 Forwarder &
Logistic Enterprise in the world.
? 150 users located in different locations. Server & Network
System had been built by Global IT Team.
? The operation needs to follow the complex procedure applying
to Global.
OVERVIEW
? Complex procedure with many policies and regulation to
comply with.
? Downtime of the working system is not permitted.
? Prompt technical support is required for issues happening
often
? One IT staff could not handle all the technical tasks well.
DEMANDS
3
? Offer Outsourcing Service where VDD IT Engineer will be onsite
at SDV for handling all IT issues.
? Create the Tools to manage the system efficient.
? Cooperate with Global IT Team to manage & deploy the projects.
? Offers back-up solution to make sure 100% manpower is
available at SDV & intensify the technical support from VDD Tech
Team.
SOLUTION
? Cost reduction: Reducing operational and
management cost such as insurance,
employee recruitment, training, wages
and other associated costs.
? Predictable IT expenditure by providing
flexible contract and fixed price levels
? Help the customer to stay focused on
their core business
? Better Risk Management e.g. the ability to
cover for sickness, holidays, recruiting a
new IT staff in a hurry and other HR
related issues
? Increasing in-house efficiency by getting
access to skilled IT expertise and latest
technologies
? Fulfil manpower requirements according
to demand, so that if a particular project
requires more resource in the short term
this can be accomplished
2
ACHIEVEMENT
4
SDV Vietnam Co., Ltd.: IT Engineer Outsourcing Service

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CASE STUDIES
1
? 100% invested by Fusheng Group based in Taiwan, biggest supplier
of air compressor in Asia and more 60 countries all over the world
? Robust Server System & Network Infrastructure with 200 users
located in Ho Chi Minh City, HaNoi, Dong Nai and Binh Duong
Province
? Dedicated in-house IT Team with skilled IT expertise
OVERVIEW
? A collaboration solution for dispersed Fusheng Group team
members across multiple locations worldwide (Asia, Europe and
America)
? Bring everyone together on mobile to immersive video systems
? Reduce the cost, time and expense of global travel
DEMANDS
3
? Offer Tele-presence and Video Conference Solution based on
Polycom HDX 7000 series systems which provides flexible,
affordable HD video conferencing for high-quality communication
throughout mainstream workplace environments
? Integrating the Telepresence and Video Conference Solution into the
existing system and network infrastructure
? Training and advising technical knowledge with Polycom standards
SOLUTION
? The lowest total cost of ownership (TCO)
and fastest return on investment (ROI) by
enabling face-to-face business
interactions, without the constant need for
expense of global travel
? Reduce time to market and make
decisions faster.
? Boost productivity through more frequent
interaction among geographically
dispersed colleagues
? Immediate communication across multiple
locations worldwide with excellent lifelike
collaboration experience through high-
quality video, audio and content
? Deliver rich conferencing experiences on
any device, anywhere
? Be greener: Lessen the organization's
impact on the environment by using
technology more effectively to reduce
travel.
2
ACHIEVEMENT
4
Fusheng Vietnam Co., Ltd.: Telepresence and Video Conferencing Solution

Agenda
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www.vdd.com.vn
? CONTACT

Contact Us
Viet Digital Development Co., Ltd
Head office: 58 Luong Minh Nguyet Street,
Tan Thoi Hoa Ward, Tan Phu District, HCMC
Sales office: Floor 1st- 2nd, 144 Vo Van Tan Street,
Ward 6, District 3, HCM City, Vietnam
Tel: (84.8) 3930.6820 Fax: (84.8) 3930.6821
Email: info@vdd.com.vn Web:www.vdd.com.vn

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