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Vinod 21st feb
- 1. Vinod Kumar Contact: +91 9871726389,9891230379 Email: Vinod21stfeb@gmail.com, Vinodvatsal45@yahoo.com OPERATIONS & SALES ~ HOTEL ,APARTMENTS ,AIRPORT,SHIP,AIRLINES,RETAIL,RESTAURANT,SPA,BUSINESS CENTER,FITNESS CENTER, ETC ~ HOSPITALITY PROFESSIONAL A dedicated, resourceful and innovative professional, offering a productive experience, seeking a role to utilize career experience, skills and education to contribute to employer objectives, profitability and success with an organization offering potential for challenge and growth in the domain of hospitality industry (Hotels, Airports, retails, hospitals, Facilities, malls, etc.) CAREER CONTOUR A seasoned professional, offering a rich experience of a decade in the gamut of Hospitality; last associated as Freelancer Manager: Hospitality (Operations & Sales) (North) with Trend India hospitality services, Delhi . Astute, comprehensive, diligent, applies strategic understanding with an attitude of go-getter coupled with multi tasking abilities in driving team efforts towards Customer satisfaction and Business generation for the company. Excellent time management skills with proven ability to work accurately and quickly prioritize, coordinate and consolidate tasks; resilient with a high level of personal integrity and energy experience. Quick learner, highly energetic and motivated aspiring to become a sound & successful professional in the areas of my interest in maintenance of company- employee relationship, encounter and overhauled any sorts of problem related with staff ,technical etc. Conceptually strong with an innovative & analytical approach to the work with an eye for detail in maintenance of brand & image of the company by abiding & adhering to the rules and regulations of the company Comfortable interacting with multiple levels of organization, management and staff; Proficient in developing & streamlining systems with proven ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters. Core Competencies: Hospitality Skills Team Leader Practical Knowledge Communication Skills Monitoring Skills Interpersonal Skills Relationship Management Presentation Skills Learning Skills Problem Solver Listening Skills Motivating Skills Organizational Skills Leadership Qualities Key Skills: Identifies areas of improvement and assist in creating and implementing solutions. Strong positive attitude and quick adaptability and flexibility with work. Possesses a strong will to develop the spirit of teamwork. Self starter and seeks new challenges and responsibilities. Quick learner, able to grasp new ideas, concepts and methods. Maintain work areas in an organized manner and perform any other duties assigned (related to profile). Ability to work both independently and as part of a team with professionals of all levels. EMPLOYMENT CHRONICLE Qatar Cleaning Company (Qatar) Jan2015 Aug15 Officer : Cabin Appearance& housekeeping (Admin Head office); Reported to: Senior manager Admin Key Result Areas: Handled a team of more than 1000 people
- 2. Handled housekeeping,security,transport,purchase,store etc Monitored day to day cleaning of office,Resident & employees villa. Maintained, up keep and liaisoned huge transport system of the company. Planned and prepared monthly reports of all the chemical /cleaning agents/manpower utilised pertaining to account and hr departments. Liaisoned with different vendors for the uniform,cleaning materials ets Checked daily reports pertaining to cleaning/store/purchase /admin department and sent to senior Admin manager for approval. Monitored entire cleaning process and rectified the mistakes. Prepared daily snag list. Scheduled and Imparted traing to staffs. Attended all the crucial meeting with Vice president. Liaisoned with different vendors. Monitored Stock for h/k ,store and purchase department. Prepared purchase order and was responsible for entire purchasing of uniform , goods and materials. Monitored daily distribution cycle of cleaning materials, uniform and goods for aircraft cleaning. Monitored and circulated stationary and reported to concern department. Monitored daily activities of the employee during or off work. Took rounds at the airport,staff residential apartments etc discreetly, sporadically & intermittently to support and monitored junior officer,supervisors,staff in their aircraft cleaning work and made employee work report for appraisal. Attended major meetings and prepared minutes of the meeting pertaining to it. Vintage luxury yacht hotel -Seven star ship hotel project (Myanmar) May14 july14 Asst Manager : Reported to: Managing director Key Result Areas: Being as an initial member of the first biggest ship hotel project in Myanmar,I- Drudged hard to give a great initiation to the project. Set up of Front office,Housekeeping,Theatre,Spa,Sales,Security,Business centre etc departments. Hired and trained staffs pertaining to entire project with my HR manager. Prepared entire documents supported to front office,sales,spa,Business center,Security departments . Preparared safety and work procedure & protocol for f/o,Security. Arranged Simulation programme for software training in f/o departments. Serve India infrastructure pvt ltd. Dec10- Sep11 ,rejoin-August 2012 to April 2014(reason for gap was my child serious illness) Hospitality and facility manager : Reported to: Managing director Key Result Areas: Liable to set up new Company branches in North India. Responsible to hire and delegate responsibilities to the team of Noida, Delhi, Kolkata & Guhawati . Handled housekeeping,security,transport,purchase,store etc Planned and prepared monthly reports of all the chemical /cleaning agents/manpower utilised pertaining to account and hr departments. Prepared budget with managing director and planned effective cost control. Looked after entire operation and sales in North. (Facility(Villas & Apartments),Hospitality(Hotels & caterings) ,housekeeping ,canteen, car cleaning services, Hotel booking, Hiring, Procurement, administration, Training & Development in Hospitality etc.) Shervani Hospitalities Ltd., Delhi Apr10 Dec10 Manager : Operations; Reported to: Corporate General Manager Key Result Areas: Looked after entire Day to day operations of Front office, F&B (service, production), Housekeeping, sales, Maintenance, purchase & Security of the hotel. Prepared MIS Report & P&L of Hotel for management. Responsible for Food costing, menu planning, budgeting for the restaurant. Checked productivity reports of sales and marketing, reservation & F/o on daily basis. Handled major complaints i.e. technical fault/ guest complaints.
- 3. Accountable to check daily reports i.e. checklist, register etc of different outlets. Checked attendance and duty roaster of staff. Responsible for manning guide preparation. Prepared monthly and yearly budget for the Hotel with my corporate General Manager. Liable to Authorize Corporate rate and travel agencies rate to f/o, sales, reservation etc. Responsible to Authorize Account/purchase/h/k/F&B etc. dept for vendors new AMC or renewal of contract. Done Sales and Marketing for the Hotel. Ambassador Transit Hotel at Changi Airport Singapore Nov07 Oct09 Asst. Manager ; Reported to: Manager Operation Key Result Areas: Being In-charge of Terminal One Hotel, Business Centre, Fitness centre ,left baggage, swimming pool, etc. at CHANGI AIRPORT, SINGAPORE within immigration (transit area) Checked flight schedules through telephone/book according to arrival list of the hotel (cancellation/delay flight). Checked Boarding passes at arrival time and to inform each transit guest about details of their Departure flight. Responsible to Co-ordinate and communicate with transit hotel guest with Transfer counters/ gates regarding their timely arrival/ departure. Furnished all requisite information to the passenger about customs clearance for budget terminal airlines. Collected voucher for nite-stop /Different airlines passenger staying at Transit hotel.. Informed the transit guests/ passengers about some very critical flights i.e. UA 804, UA 896, NW-6 etc. for which gates are opened only for a certain time. Coordinated with SSS/SATS (Special services, Singapore) for arranging any special request like wheel chair/personal assistance, Baby stroller, boarding pass etc. for the transit guest. Liable to follow up different Airlines/Travel agents/corporate for voucher/Payments. Directed the guest to boarding gates and terminals according to boarding passes. Provided information to the guests about visa and others documents as well as information regarding delay, if any, to the flights. Dealt with airlines for STPC VOUCHER. Checked and approved gate pass for any item for Transit hotel, Checked maintenance register and informed FMC (fault management center) for repair. Dealt with travel agents, Airlines and Corporates about rates and clients. Confirmed with the Airline for the voucher of their guests staying in transit hotel. Provided all information to the guest about their baggage handling by their flight. (About automatic transfer baggage by most of the connecting flight /hand luggage etc). Passed information about any change in (hotel operations/Airport services) to the staff. Informed the guest about GST refund. Informed Customer care at Airport about any lost & found of the transit customer. Attended management meeting which include Harilela Group Management Meeting, Airport Management Meeting, Airport COS etc. Trained and appraised staff & Prepare airport pass for them. Informed guest about aviation security measures-Liquid, Aerosols and Gels restriction (LAGs) Coordinated with FMC (fault management Center at Airport) for any maintenance or breakdown Liaised with police dept., maintenance department and other vendors at Airport. Handled C/in and C/out of the transit guests. Informed and imparted training to subordinates about handling of unattended baggage and suspicious person at change airport, supervised the staffs about any operational changes in Harilela Groups of Company, flight changes, airport operational changes etc. Achievements: Received certificate from Retail Asia Pvt. Ltd. in Communicate Service Standards. Grabbed Certificate from "Civil Aviation Authority of Singapore" for SMILE Program. Achieved Certificate of participation in Star Orientation Workshop organized by Civil Aviation Authority of Singapore under the supervision of CHANGI AIRPORT Group.
- 4. Awarded with Statement of Attainment in the Food & Beverage Safety and Hygiene Policies & Procedures by Singapore Workforce Skills Qualifications, held at Helmsdale Management School, Singapore. Nirulas Pvt. Ltd(fast food chain, restaurant)., Noida Jul07 Nov07 Unit head (ARM); Reported to: Area manager Vegie India Restaurant, Ghaziabad Jan06 Jun07 Project manager Sayaji Hotel, Indore Mar05 Jan06 Duty Manager -Front office The Resort Hotel (Mumbai malad aksha beach) April 2003 to Feb 2005 Management Trainee(Front office) PROFESSIONAL QUALIFICATION 2010 MBA (Retail and HRM), 70%, NIMS Delhi 2003 Diploma (Hotel Management and Catering Technology with Applied Nutrition), 57%, AICTE Training Details: Food & safety programme. Fire fighting programme. Eco-friendly programme. Trained for high quality performance IT Skills: Well versed with Windows environment, MS Office and Internet applications PERSONAL FORTE Date of Birth: 21st Feb, 1981; Gender: Male; Marital Status: Married; Languages Known: English and Hindi (Fluent); Mandarin and Bengali (Basic); Address: West Vinod Nagar, Delhi 110092; References: Available on request