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VTan Resume

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Vincent TAN

This document provides a curriculum vitae for Tan Ee Huat Vincent which includes his personal details, education background, computer literacy, and extensive employment experience working in various managerial roles in the hospitality industry spanning from 1979 to present. He has over 40 years of experience working in roles such as Front Office Manager, Reservations Manager, Property Manager, Director of Rooms, Resident Manager, and Consultant for several hotels in Singapore and other countries. He also completed various external executive training programs to further develop his skills.

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CURRICULUM VITAE NAME : TAN Ee Huat Vincent DATE OF BIRTH : 9 May 1958 MARITAL STATUS : Married CONTACT NOS : 9856 6396 (Mobile) EDUCATION BACKGROUND 1971-1974 GCE O Level 1975-1976 Completed 1 year full time accommodation operation diploma course 1985 Cornell University inIthaca, New York - Courses comprised of: Strategic Marketing Planning In Hospitality Industry Sales in Resort Property Front Office Operations Planning For Profits-Lodging External executive trainings: - Sales Training Programme - Time & Territory Management - Gestion Dun Portefeuille - Interaction Management Programme - Financial Management for Non-Financial Managers
- Personal Quality Programme - Communicating Standards of Quality - Insights to Innovation - Team Development Programme - Laws Related to Accommodation Operations - Innovative Problem Solving - Food & Beverage Productivity & Revenue Management COMPUTER LITERACY Microsoft Word Microsoft Excel Microsoft Power Point Fidelio Opera EMPLOYMENT EXPERIENCE AJT Consultancy Co Ltd Nov 14 Present Joined as Consultant Hospitality - Fine-tuning SOPs to align with hotels standard and policy - Auditing hotels in cleaniness, hygiene, work safety and P&Ps - Strategic Business planning and brand awareness Carlton Hotel Singapore 911 rooms Promoted to Resident Manager on Jan 2014 - In addition to the Rooms Division portfolio, overseeing Food & Beverage departments including Banquet Operations & Kitchen - Accountability in P&L for Food & Beverage departments - Strategic planning for Food & Beverage monthly promotions - Appointed as Hotel Project representative in our major A&A works from 1 July 2014 Nov 11-Dec 13 Joined as Executive Assistant Manager Rooms Current portfolio includes: - Oversee Rooms Division (Front Office, Housekeeping, Security and Engineering) - Accountability for day to day operations in Rooms Division - Budget & CAPEX preparation with Department Heads - Work closely with Engineering Department on upkeep of hotel (ongoing rooms maintenance programme) - Appointed as Hotel Project representative in Wah Lok Cantonese Restaurant Renovation, Caf辿 Mosaic & Staff Canteen A&A works - Staff deployment during Wah Lok Cantonese Restaurant renovation
- Liaise with Sales Department in rate parity and close-out dates in accordance to market conditions - Accountable for departmental P&L - Work closely with Food & Beverage Manager on food qualities, promotion in Caf辿, Bar, etc. Lanson Place Winsland Residences 67 serviced apartments Sep 09-Apr 11Joined as Property Manager Portfolio includes: - Managing the daily operations and upkeep of property - Accountability for its business - Budget preparation - CAPEX preparation - Organizing Residents Activities - Project Management (swimming pool renovation) - P&L accountability to owners Mohd Sultan Project (aka Studio M) 360 rooms Jul08-Jul 09 Joined as Director of Rooms (pre-opening team) for a new property situated along Mohamed Sultan/Nanson Road. The flagship property in Singapore (part of Millennium &Copthorne group) will be the first hotel with a homogeneous loft feature throughout all its rooms. Portfolio includes: - Sourcing of HOEs & FF&E items - Preparation of hotel pre-opening budget - Preparation of business budget in various market segments - Co-ordination & provide inputs with Project team in public areas and rooms layout - Liaising with Corporate HR team on the recruitment process and work with government agencies such as SNEF, e2i, South West CDC, etc on its various grant schemes as well as recruitment exercise - Establishing Policy & Procedures within Rooms Division Departments - Involvement in selection of GDS system for e-bookings - Involvement in selection of Revenue and Sales & Catering system - Deployment and selections of CCTVs & car park systems - Setting up of gym - Application of various licenses with statutory board Hotel PhoenixSingapore 4* - 392 rooms 1993 to 2007 Joined in March 1993 as Front Office Manager. We were one of the few hotels to be awarded an ISO 9002, People Developer, Service Excellence
certification and I was glad to have been involved in this project. I was also appointed as coordinator for the hotel 12 million dollars total refurbishment of our guests rooms in 1997 in which we have transformed into a 4 star category hotel. I have to work closely with our Project Manager and Interior Designer, attend tender interviews, coordinating with contractors and our Housekeeping Department. I was involved in the project for the conversion of commercial offices into additional 81 brand new rooms between March and October 1999 and overseeing the installation and commissioning of satellite dishes. Staff training and updating new skills are ongoing rituals. As a People Developers certified company, we have a structured process in tracking & grooming employee career development. Some of the job initiatives were implemented such as; multi tasking of Front Line staff to be telephone operators, cashiers, reservation clerks, receptionists & concierges and the introduction of room attendants & porters carrying wireless telephone. Such moves not only heightened the productivity level and also enhanced service delivery and experience. Apart from submitting annual departmental capital expenditure and manpower budget, procurement was decentralized to departmental level. Besides the day-to-day operations, I represented the hotel in coordinating with Land Transport Authority in the implementation of the Intelligent Card Key which acts as store valued transport card and room key to the guests rooms (first of its kind in the World) Conduct daily checking of rooms with Executive Housekeeper and draw up checklist for room maintenance to ensure high standard room readiness. Constant strategic planning with Sales Department to maximize room revenue and occupancy in accordance to market conditions was part of our routine. Hotel Phoenix has been acclaimed to be one of the hotels in Singapore to enjoy highest room occupancy for many years till its closure in end July 2007. The Excelsior Hong Kong 4* - 913 rooms (Mandarin Oriental Group of Hotels) 1990 to 1992 The position of Front Office Manager was an eye opener and challenging career for me in a foreign environment. I was responsible for the day to day operations in the Front Office Department consisting of Telephone section, Reservations section, Reception/Cashier section, business Club Floors and the running of Business Centre. Annual preparation of annual rooms division budget, capital expenditure as well as career development of staff within the organization. Conduct staff training in accordance to
Mandarin Oriental standards. Work closely with Housekeeping and Engineering Departments. The Oriental Singapore 5* - 523 rooms 1989 to 1990 Joined this prestige 5-Star hotel as a Reservations Manager. A short stint of one year and was offered an opportunity to take my career to greater heights at The Excelsior Hong Kong, part of Mandarin Oriental Group. Le Meridien Singapore 4* - 403 rooms 1983 Joined Le Meridien Singapore (aka Concorde Hotel) as a Reservations Manager in their opening team. It gave me a first- hand learning experience of setting up in a brand new French chained hotel. In charge of handling local as well as onwards room reservations. I was also involved in the set up of the Reservations Department at Le MeridienChangi (aka Changi Village Hotel). 1987-1989 Promoted to Sales Manager In charge of corporate companies and travel agents originally based in Asia and travels within the region. Geared with vast experience in room reservations and having sound knowledge of our products, I certainly stand in good stead to promote our rooms better to clients. Holiday Inn Singapore 4*(now better known as RoyalPlaza on Scotts) 495 rooms 1979 - As Receptionist for permanent night shift. Responsible for check-in / check-out operations, guests attendance and preparation of daily hotel performance/statistics reports for the Management. 1981 - Promoted to Senior Receptionist. Responsible for shift operations; Duties include guests attendance, supervision of staff &rostering, cashiering, handling complaints, assignment of rooms, reconfirmation of air tickets. Active participation in handling of guest traffic and their needs, etc. 1982-1983 Promoted to Reservations Officer Take charge of hotel reservations (including onwards bookings) and supervision of reservations staff. Implements yield management in ensuring rooms sold to maximize revenue. This department enables me to communicate and process bookings with the rest of the world via Holidex Reservations System.
VTan Resume

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VTan Resume

  • 1. CURRICULUM VITAE NAME : TAN Ee Huat Vincent DATE OF BIRTH : 9 May 1958 MARITAL STATUS : Married CONTACT NOS : 9856 6396 (Mobile) EDUCATION BACKGROUND 1971-1974 GCE O Level 1975-1976 Completed 1 year full time accommodation operation diploma course 1985 Cornell University inIthaca, New York - Courses comprised of: Strategic Marketing Planning In Hospitality Industry Sales in Resort Property Front Office Operations Planning For Profits-Lodging External executive trainings: - Sales Training Programme - Time & Territory Management - Gestion Dun Portefeuille - Interaction Management Programme - Financial Management for Non-Financial Managers
  • 2. - Personal Quality Programme - Communicating Standards of Quality - Insights to Innovation - Team Development Programme - Laws Related to Accommodation Operations - Innovative Problem Solving - Food & Beverage Productivity & Revenue Management COMPUTER LITERACY Microsoft Word Microsoft Excel Microsoft Power Point Fidelio Opera EMPLOYMENT EXPERIENCE AJT Consultancy Co Ltd Nov 14 Present Joined as Consultant Hospitality - Fine-tuning SOPs to align with hotels standard and policy - Auditing hotels in cleaniness, hygiene, work safety and P&Ps - Strategic Business planning and brand awareness Carlton Hotel Singapore 911 rooms Promoted to Resident Manager on Jan 2014 - In addition to the Rooms Division portfolio, overseeing Food & Beverage departments including Banquet Operations & Kitchen - Accountability in P&L for Food & Beverage departments - Strategic planning for Food & Beverage monthly promotions - Appointed as Hotel Project representative in our major A&A works from 1 July 2014 Nov 11-Dec 13 Joined as Executive Assistant Manager Rooms Current portfolio includes: - Oversee Rooms Division (Front Office, Housekeeping, Security and Engineering) - Accountability for day to day operations in Rooms Division - Budget & CAPEX preparation with Department Heads - Work closely with Engineering Department on upkeep of hotel (ongoing rooms maintenance programme) - Appointed as Hotel Project representative in Wah Lok Cantonese Restaurant Renovation, Caf辿 Mosaic & Staff Canteen A&A works - Staff deployment during Wah Lok Cantonese Restaurant renovation
  • 3. - Liaise with Sales Department in rate parity and close-out dates in accordance to market conditions - Accountable for departmental P&L - Work closely with Food & Beverage Manager on food qualities, promotion in Caf辿, Bar, etc. Lanson Place Winsland Residences 67 serviced apartments Sep 09-Apr 11Joined as Property Manager Portfolio includes: - Managing the daily operations and upkeep of property - Accountability for its business - Budget preparation - CAPEX preparation - Organizing Residents Activities - Project Management (swimming pool renovation) - P&L accountability to owners Mohd Sultan Project (aka Studio M) 360 rooms Jul08-Jul 09 Joined as Director of Rooms (pre-opening team) for a new property situated along Mohamed Sultan/Nanson Road. The flagship property in Singapore (part of Millennium &Copthorne group) will be the first hotel with a homogeneous loft feature throughout all its rooms. Portfolio includes: - Sourcing of HOEs & FF&E items - Preparation of hotel pre-opening budget - Preparation of business budget in various market segments - Co-ordination & provide inputs with Project team in public areas and rooms layout - Liaising with Corporate HR team on the recruitment process and work with government agencies such as SNEF, e2i, South West CDC, etc on its various grant schemes as well as recruitment exercise - Establishing Policy & Procedures within Rooms Division Departments - Involvement in selection of GDS system for e-bookings - Involvement in selection of Revenue and Sales & Catering system - Deployment and selections of CCTVs & car park systems - Setting up of gym - Application of various licenses with statutory board Hotel PhoenixSingapore 4* - 392 rooms 1993 to 2007 Joined in March 1993 as Front Office Manager. We were one of the few hotels to be awarded an ISO 9002, People Developer, Service Excellence
  • 4. certification and I was glad to have been involved in this project. I was also appointed as coordinator for the hotel 12 million dollars total refurbishment of our guests rooms in 1997 in which we have transformed into a 4 star category hotel. I have to work closely with our Project Manager and Interior Designer, attend tender interviews, coordinating with contractors and our Housekeeping Department. I was involved in the project for the conversion of commercial offices into additional 81 brand new rooms between March and October 1999 and overseeing the installation and commissioning of satellite dishes. Staff training and updating new skills are ongoing rituals. As a People Developers certified company, we have a structured process in tracking & grooming employee career development. Some of the job initiatives were implemented such as; multi tasking of Front Line staff to be telephone operators, cashiers, reservation clerks, receptionists & concierges and the introduction of room attendants & porters carrying wireless telephone. Such moves not only heightened the productivity level and also enhanced service delivery and experience. Apart from submitting annual departmental capital expenditure and manpower budget, procurement was decentralized to departmental level. Besides the day-to-day operations, I represented the hotel in coordinating with Land Transport Authority in the implementation of the Intelligent Card Key which acts as store valued transport card and room key to the guests rooms (first of its kind in the World) Conduct daily checking of rooms with Executive Housekeeper and draw up checklist for room maintenance to ensure high standard room readiness. Constant strategic planning with Sales Department to maximize room revenue and occupancy in accordance to market conditions was part of our routine. Hotel Phoenix has been acclaimed to be one of the hotels in Singapore to enjoy highest room occupancy for many years till its closure in end July 2007. The Excelsior Hong Kong 4* - 913 rooms (Mandarin Oriental Group of Hotels) 1990 to 1992 The position of Front Office Manager was an eye opener and challenging career for me in a foreign environment. I was responsible for the day to day operations in the Front Office Department consisting of Telephone section, Reservations section, Reception/Cashier section, business Club Floors and the running of Business Centre. Annual preparation of annual rooms division budget, capital expenditure as well as career development of staff within the organization. Conduct staff training in accordance to
  • 5. Mandarin Oriental standards. Work closely with Housekeeping and Engineering Departments. The Oriental Singapore 5* - 523 rooms 1989 to 1990 Joined this prestige 5-Star hotel as a Reservations Manager. A short stint of one year and was offered an opportunity to take my career to greater heights at The Excelsior Hong Kong, part of Mandarin Oriental Group. Le Meridien Singapore 4* - 403 rooms 1983 Joined Le Meridien Singapore (aka Concorde Hotel) as a Reservations Manager in their opening team. It gave me a first- hand learning experience of setting up in a brand new French chained hotel. In charge of handling local as well as onwards room reservations. I was also involved in the set up of the Reservations Department at Le MeridienChangi (aka Changi Village Hotel). 1987-1989 Promoted to Sales Manager In charge of corporate companies and travel agents originally based in Asia and travels within the region. Geared with vast experience in room reservations and having sound knowledge of our products, I certainly stand in good stead to promote our rooms better to clients. Holiday Inn Singapore 4*(now better known as RoyalPlaza on Scotts) 495 rooms 1979 - As Receptionist for permanent night shift. Responsible for check-in / check-out operations, guests attendance and preparation of daily hotel performance/statistics reports for the Management. 1981 - Promoted to Senior Receptionist. Responsible for shift operations; Duties include guests attendance, supervision of staff &rostering, cashiering, handling complaints, assignment of rooms, reconfirmation of air tickets. Active participation in handling of guest traffic and their needs, etc. 1982-1983 Promoted to Reservations Officer Take charge of hotel reservations (including onwards bookings) and supervision of reservations staff. Implements yield management in ensuring rooms sold to maximize revenue. This department enables me to communicate and process bookings with the rest of the world via Holidex Reservations System.