Vulnerable households
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Vulnerable tenants may require additional support from landlords in various areas such as finances, tenancy management, and property amendments. Landlords have a duty of care especially to tenants who have mental or physical health issues, disabilities, experience domestic abuse, or are elderly. Vulnerable tenants may need help with benefit claims, longer to review documents, longer term tenancies, and alternative communication methods if not technology proficient. Under the Equality Act, landlords must make reasonable adjustments to ensure tenants can use services regardless of disabilities, considering costs, practicality and organization size. Security measures, hand rails, and ramps can assist vulnerable tenants such as those experiencing domestic abuse or who are elderly.
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Vulnerable households
- 2. 2 Tenants may be vulnerable for a variety of reasons such as: Mental health issues or learning difficulties Physical health issues or disability Substance abuse Experiencing domestic abuse Age related vulnerability Ignore this titleVulnerable households Landlords have a duty of care to their tenants and especially so if they are vulnerable
- 3. 3 Vulnerable tenants may need additional support with their finances Help with benefit claims ensure tenant gives permission on forms for information to be shared with landlord Credit unions useful for ring fencing housing benefit and ensuring rent gets sent to the landlord. See www.findyourcreditunion.co.uk for more info on how they can help Ignore this titleFinancial assistance
- 4. 4 Vulnerable tenants many need longer to peruse legal documents, ensure they are given well in advance of signing and allow time for them to get advice Suggest that a friend or family member be present at any meetings Longer term tenancies may provide the stability they need Offer mediums of communication which suit the tenant if theyre not IT confident, use letters and phone calls Ignore this titleTenancy management
- 5. 5 Under the Equality Act 2010, landlords are service providers Duty to make reasonable adjustments to ensure that people are not prevented from using their services because they have a disability Cost of the adjustment, the practicality of making it, health and safety factors and the size of the organisation are all relevant to what is reasonable. Ignore this titleAmendments to property
- 6. 6 Landlords should consider other adjustments/improvements in assisting vulnerable tenants such as: A tenant experiencing domestic abuse may benefit from increased security measures such as house alarm, panic button or better locks on doors Older tenants may need more hand rails in the property or ramp access When completing risk assessments landlords should consider the needs of vulnerable tenant groups. Ignore this titleAmendments to property