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Copyright 息 2002-2018 Leigh Durst. All Rights Reserved - Do not use or republish without written author permission. No Derivative Works..
Copyright 息 2018 Live Path All Rights Reserved
Walk, Climb or Fly
Surviving & Thriving
in the Workplace Wilderness
Sample Content - SXSW 2019
Copyright 息 2018 Live Path All Rights Reserved
Designed to Help Readers:
 Embrace and work within areas of strength
 Minimize weakness by arresting negative
patterns
 Better understand others in the workplace
 Work adaptively, effectively and collaboratively
 Develop and sustain better relationships
 Secure a better professional fit
 Obtain better, more satisfying results
Walk, Climb or Fly: Surviving & Thriving
in the Workplace Wilderness is a
guidebook for navigating workplace
dynamics.
The book introduces three primary Operational
Styles that dominate the modern workplace and
establishes a simple framework that will help any
reader understand how to work better with others,
drive better results and derive a greater sense of
satisfaction from work -- regardless of age, position,
rank or industry.
Copyright 息 2018 Live Path All Rights Reserved
There are three, active
Operational Styles are
found in the workplace.
(Three active, one dormant)
Every person has a dominant style
No one style is superior to another
People dont shift from one style to another
Styles are usually easy to understand and recognize
Style balance is critical to driving business success
Walkers Climbers Flyers
Copyright 息 2018 Live Path All Rights Reserved
Operational styles are
characterized by
unique areas of
strengths & potential
weakness.
Pros are commonly associated positive traits
that are often demonstrated for a person with a
given style.
Pitfalls represent traits that can become
negative or positive depending on conditions and
a persons context. Pitfalls represent potential
stumbling blocks common to a given style.
Copyright 息 2018 Live Path All Rights Reserved
Style Dynamics
Causes of Style Clashes
Misunderstanding
Misperception
Misaligned goals
Mismanagement
Miscommunication
Resolving Style Clashes
Common understanding
Personal ownership
Adaptive engagement
Eradicate negative patterns
Demonstrate mutual respect
Styles are meant to work together, which is why a really productive
environments have a style balance. However, its important to manage the
natural tensions that occur between people that have different styles.
Copyright 息 2018 Live Path All Rights Reserved
Leveraging the OST Framework
Step 1: Get your Bearings
Trace your professional journey-to-date
Evaluate your current state
Determine where you want to be
Challenge and reframe your definition of success
Study Operational Styles
Copyright 息 2018 Live Path All Rights Reserved
The Operational Styles Framework
Step 2: Map Out A New Approach
Identify ways to better align tasks to things that energize you
Identify ways to partner better with others in your workplace
Help people better understand how you process and function
Arrest negative patterns that compromise your success
Develop a plan for working adaptively with others
Copyright 息 2018 Live Path All Rights Reserved
The Operational Styles Framework
Step 3: Press Toward the Summit
Work energetically and adaptively with others
Celebrate your wins  remember you are playing a long game
Help others! Its not meant to be a solitary journey
Take breaks along the way to rest, regroup and recover
Plot your progress against your new definition of success
Copyright 息 2018 Live Path All Rights Reserved
Im a Flyer. I work
with a Climber who
seems to disregard
me and my ideas. It
makes me mad
because it feels like
disrespect. What
should I do?
 Map your ideas to the Climbers Agenda
 Clearly connect your idea(s) to corporate agenda/priorities
 Consider Climbers personal concerns/activities/agenda
 Find a good time and schedule a brief chat
 Choose timing wisely  with Climbers, timing is everything
 Minimize distraction  quiet place, private space
 Come in with a VERY clear agenda
 Keep it short  think elevator pitch
 Plan what youll say in advance, using words as economically as possible
 Clearly state & summarize key points  do not share too much information
 Curtail emotion  stay factual
 Stay focused  avoid trailing off into idea land or a rabbit trail
 Clearly state what you need and the other people who support your point
 Underscore whats in it for you to the Climber
 Mapped to his/her agenda!
 Clearly articulate your ask and be patient
 Listen for hesitations and concerns
 Give Climber time to process
 Ask for next steps
Remember: Climbers often keep information close to the chest and typically need time to process new information. Therefore, the Climber may not have a ready
response, which can be frustrating and require follow up (Flyers dont like to be left hanging, but Climbers dont always mind). Climber support is often attached to
two things: 1) How things align to their agenda and current focus; and 2) the opinions of other people the Climber respects, especially persons of influence. It may
take time to win over a Climber, especially with other distractions or demands. If your idea is rejected, be prepared for pushback. If your idea is accepted, be
prepared for action: Climbers often latch on to good ideas, and can assume a high level of ownership of the ideas of others  even selling it up the chain without
your involvement or permission. This kind of attachment is a sign of support. Try not to get territorial or let your ego create problems if this happens. Go in with a
clear perspective on the Climbers role and stand your ground with a smile!
Copyright 息 2018 Live Path All Rights Reserved
Im a Walker. I feel
consistently run over
by a Flyer who is
trying to change my
department and push
me to do things
beyond my comfort
zone that I find hard to
support. What can I
do?
 Schedule a private but casual meeting or lunch
 Consider including a trusted colleague who you and the Flyer relate well to, just for
friendly back-up
 Identify shared goal/objectives up front
 Focus on what you both want, and articulate what you understand.
 Give Flyer the floor first  demonstrate active listening and positive body language
as you hear him/her out
 Set a parameter for sharing e.g. Can you explain at a very high level
 Do your best to stay tuned in. Dont shut down
 Respond thoughtfully
 Ask the flyer if s/he wants to hear your perspective
 Start positive  acknowledge intention and hard work
 Tell the Flyer what s/he may not know and wait for response
 Ask questions to seek clarification in areas of grey and remember to ask for
background or the why - which the Flyer may forget to communicate.
 Highlight your concerns clearly and stand your ground on issues of importance
 Jointly identify
 Common Ground
 Concerns, obstacles, challenges
 Ways to jointly address or resolve problems
 Next-steps and follow up in writing
Remember, Flyers are earnest problem solvers that exhibit a lot of passion. Dont be intimidated by this. Flyers can also present an overwhelming
amount information swooping down into executional detail from the high level with blinding speed. This can be confusing and feel scattered. Slow
the flyer down patiently . Use your meeting ally to help ensure the Flyer does not veer too far off-topic. Its your job to help the Flyer benefit from the
depth of wisdom and knowledge you possess. Debunk myths, expand knowledge, and when necessary push back for more information (research,
metrics, etc.) to prove the Flyers case. As you find common ground, you may be surprised at the collaboration that may ensue.
Copyright 息 2002-2018 Leigh Durst. All Rights Reserved - Do not use or republish without written author permission. No Derivative Works..
Copyright 息 2018 Live Path All Rights Reserved
Spring 2019

More Related Content

Walk Climb or Fly - Sample Materials Summer 2018

  • 1. Copyright 息 2002-2018 Leigh Durst. All Rights Reserved - Do not use or republish without written author permission. No Derivative Works.. Copyright 息 2018 Live Path All Rights Reserved Walk, Climb or Fly Surviving & Thriving in the Workplace Wilderness Sample Content - SXSW 2019
  • 2. Copyright 息 2018 Live Path All Rights Reserved Designed to Help Readers: Embrace and work within areas of strength Minimize weakness by arresting negative patterns Better understand others in the workplace Work adaptively, effectively and collaboratively Develop and sustain better relationships Secure a better professional fit Obtain better, more satisfying results Walk, Climb or Fly: Surviving & Thriving in the Workplace Wilderness is a guidebook for navigating workplace dynamics. The book introduces three primary Operational Styles that dominate the modern workplace and establishes a simple framework that will help any reader understand how to work better with others, drive better results and derive a greater sense of satisfaction from work -- regardless of age, position, rank or industry.
  • 3. Copyright 息 2018 Live Path All Rights Reserved There are three, active Operational Styles are found in the workplace. (Three active, one dormant) Every person has a dominant style No one style is superior to another People dont shift from one style to another Styles are usually easy to understand and recognize Style balance is critical to driving business success Walkers Climbers Flyers
  • 4. Copyright 息 2018 Live Path All Rights Reserved Operational styles are characterized by unique areas of strengths & potential weakness. Pros are commonly associated positive traits that are often demonstrated for a person with a given style. Pitfalls represent traits that can become negative or positive depending on conditions and a persons context. Pitfalls represent potential stumbling blocks common to a given style.
  • 5. Copyright 息 2018 Live Path All Rights Reserved Style Dynamics Causes of Style Clashes Misunderstanding Misperception Misaligned goals Mismanagement Miscommunication Resolving Style Clashes Common understanding Personal ownership Adaptive engagement Eradicate negative patterns Demonstrate mutual respect Styles are meant to work together, which is why a really productive environments have a style balance. However, its important to manage the natural tensions that occur between people that have different styles.
  • 6. Copyright 息 2018 Live Path All Rights Reserved Leveraging the OST Framework Step 1: Get your Bearings Trace your professional journey-to-date Evaluate your current state Determine where you want to be Challenge and reframe your definition of success Study Operational Styles
  • 7. Copyright 息 2018 Live Path All Rights Reserved The Operational Styles Framework Step 2: Map Out A New Approach Identify ways to better align tasks to things that energize you Identify ways to partner better with others in your workplace Help people better understand how you process and function Arrest negative patterns that compromise your success Develop a plan for working adaptively with others
  • 8. Copyright 息 2018 Live Path All Rights Reserved The Operational Styles Framework Step 3: Press Toward the Summit Work energetically and adaptively with others Celebrate your wins remember you are playing a long game Help others! Its not meant to be a solitary journey Take breaks along the way to rest, regroup and recover Plot your progress against your new definition of success
  • 9. Copyright 息 2018 Live Path All Rights Reserved Im a Flyer. I work with a Climber who seems to disregard me and my ideas. It makes me mad because it feels like disrespect. What should I do? Map your ideas to the Climbers Agenda Clearly connect your idea(s) to corporate agenda/priorities Consider Climbers personal concerns/activities/agenda Find a good time and schedule a brief chat Choose timing wisely with Climbers, timing is everything Minimize distraction quiet place, private space Come in with a VERY clear agenda Keep it short think elevator pitch Plan what youll say in advance, using words as economically as possible Clearly state & summarize key points do not share too much information Curtail emotion stay factual Stay focused avoid trailing off into idea land or a rabbit trail Clearly state what you need and the other people who support your point Underscore whats in it for you to the Climber Mapped to his/her agenda! Clearly articulate your ask and be patient Listen for hesitations and concerns Give Climber time to process Ask for next steps Remember: Climbers often keep information close to the chest and typically need time to process new information. Therefore, the Climber may not have a ready response, which can be frustrating and require follow up (Flyers dont like to be left hanging, but Climbers dont always mind). Climber support is often attached to two things: 1) How things align to their agenda and current focus; and 2) the opinions of other people the Climber respects, especially persons of influence. It may take time to win over a Climber, especially with other distractions or demands. If your idea is rejected, be prepared for pushback. If your idea is accepted, be prepared for action: Climbers often latch on to good ideas, and can assume a high level of ownership of the ideas of others even selling it up the chain without your involvement or permission. This kind of attachment is a sign of support. Try not to get territorial or let your ego create problems if this happens. Go in with a clear perspective on the Climbers role and stand your ground with a smile!
  • 10. Copyright 息 2018 Live Path All Rights Reserved Im a Walker. I feel consistently run over by a Flyer who is trying to change my department and push me to do things beyond my comfort zone that I find hard to support. What can I do? Schedule a private but casual meeting or lunch Consider including a trusted colleague who you and the Flyer relate well to, just for friendly back-up Identify shared goal/objectives up front Focus on what you both want, and articulate what you understand. Give Flyer the floor first demonstrate active listening and positive body language as you hear him/her out Set a parameter for sharing e.g. Can you explain at a very high level Do your best to stay tuned in. Dont shut down Respond thoughtfully Ask the flyer if s/he wants to hear your perspective Start positive acknowledge intention and hard work Tell the Flyer what s/he may not know and wait for response Ask questions to seek clarification in areas of grey and remember to ask for background or the why - which the Flyer may forget to communicate. Highlight your concerns clearly and stand your ground on issues of importance Jointly identify Common Ground Concerns, obstacles, challenges Ways to jointly address or resolve problems Next-steps and follow up in writing Remember, Flyers are earnest problem solvers that exhibit a lot of passion. Dont be intimidated by this. Flyers can also present an overwhelming amount information swooping down into executional detail from the high level with blinding speed. This can be confusing and feel scattered. Slow the flyer down patiently . Use your meeting ally to help ensure the Flyer does not veer too far off-topic. Its your job to help the Flyer benefit from the depth of wisdom and knowledge you possess. Debunk myths, expand knowledge, and when necessary push back for more information (research, metrics, etc.) to prove the Flyers case. As you find common ground, you may be surprised at the collaboration that may ensue.
  • 11. Copyright 息 2002-2018 Leigh Durst. All Rights Reserved - Do not use or republish without written author permission. No Derivative Works.. Copyright 息 2018 Live Path All Rights Reserved Spring 2019