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Wcorl talk 2014- Be a user the Pros Love and Why you should Care

Kimberly Lipari
Kimberly Lipari

Open Source Software is a unique community. To foster growth in WordPress, development, and other niche areas we need to be aware of the user's role. Users should be educated and aware of how the community was built and how it continues to evolve. This talk covers very high level examples of ways to be a responsible user, keep things moving smoothly, encourage growth, and build value in the WordPress community.

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BE A USER PROS LOVE AND WHY YOU SHOULD CARE THAT THEY LOVE YOU AT ALL KIMBERLY LIPARI TALK FOR WCORL 2014 PRESENTER
WordPress is Open Source Open source software is software that can be freely used, changed, and shared (in modified or unmodified form) by anyone. Open source software is made by many people, and distributed under licenses that comply with the Open Source Definition.
Wcorl talk 2014- Be a user the Pros Love and Why you should Care
THERE ARE 34,771 PLUGINS AVAILABLE ON THE WORDPRESS.ORG REPOSITORY Lets say a third of those have original developers (only one plugin created) That means 11,590 people have contributed free code You cant spell Freemium without Free. Just because they have upgrades available doesnt mean they make money Supplying plugins for the repository is not a job
So, why do they do it? This is why the WordPress Community so great the product of collaboration is more valuable than the money to be made from going it alone they get to use the collaborative product, which is more than they could have made on their own outlook that they are giving something of value to a larger project respect among peers, work satisfaction
YOU ARE BENEFITING FROM CONTRIBUTIONS
Business Model for OSS ! OSS Network = Volunteer Programers customers pay for features or fund directed development since software is free contribute a brick, build a building !
Yeah but Im not a Developer. com揃mu揃ni揃ty : kmyoond/ def: a feeling of fellowship with others, as a result of sharing common attitudes, interests, and goals. This means YOU
LIFECYCLE OF A COMMUNITY
When forces favoring change are greater than those resisting it, firms move from one state in (in the cycle) to another Study on Community Life Cycle csulb.edu
So why do you care? developers make stuff we all use the happier the developers are they more stuff they make the nicer you are to them the more they will help you specifically if we are not supportive of those who willingly contribute their time then the community will fail to support the software
OK I get it. ! Now how do I make the folks in our community happy happy happy?
Steps to happy happy happy 1. Give folks the same consideration you would want 2. Be a responsible user 3. Learn the lingo/be CLEAR 4. When you ask for help provide as much information as possible 5. For Free resources: Use the tools of the trade 6. For Paid resources: Respect and Expectations
Consideration Treat others how youd like to be treated. Dear Developer, Your stuff sucks. I turned it on and something broke. Whats up with that. I bet you still live with your mother. Im trying to start a serious business here and youre undermining me! You need to fix this now! Dear Developer, Im new to your plugin and hoping you can help me work something out. I seem to have a conflict with x. Ive done the following tests Would you be able to offer some guidance? Many Thanks!
Steps to happy happy happy 1. Give folks the same consideration you would want 2. Be a responsible user 3. Learn the lingo/be CLEAR 4. When you ask for help provide as much information as possible 5. For Free resources: Use the tools of the trade 6. For Paid resources: Respect and Expectations
Wcorl talk 2014- Be a user the Pros Love and Why you should Care
Be responsible Take Backups often and before you change anything Work on local site (i.e. ServerPress, VVV) for large development or testing Understand your hosting and what youre paying for (or NOT paying for) Value the work of others, GOOD work WILL cost money, probably more than you expected Take Backups often and before you change anything Dont get plugin happy, use what you NEED Dont confuse quantity with quality of work/advice, you know what they say about opinionssame saying applies here
Steps to happy happy happy 1. Give folks the same consideration you would want 2. Be a responsible user 3. Learn the lingo/be CLEAR 4. When you ask for help provide as much information as possible 5. For Free resources: Use the tools of the trade 6. For Paid resources: Respect and Expectations
Be Clear You dont have to know all the right terms to say, but you must be clear when communicating I need help with this theme I bought on a site that wont work right is nowhere near as helpful as Can someone tell me how I can install the theme I purchased from Themeforest? Im getting an error on upload
GOOGLE IS YOUR FRIEND FOR LINGO
Steps to happy happy happy 1. Give folks the same consideration you would want 2. Be a responsible user 3. Learn the lingo/be CLEAR 4. When you ask for help provide as much information as possible 5. For Free resources: Use the tools of the trade 6. For Paid resources: Respect and Expectations
Troubleshoot before reporting log in/out disable/re-enable disable all default theme browser cache updates third party connections permissions default theme error log Include info on above & images when reporting or asking for help
Wcorl talk 2014- Be a user the Pros Love and Why you should Care
Steps to happy happy happy 1. Give folks the same consideration you would want 2. Be a responsible user 3. Learn the lingo/be CLEAR 4. When you ask for help provide as much information as possible 5. For Free resources: Use the tools of the trade 6. For Paid resources: Respect and Expectations
Tools of the trade Git or chosen repository text editor (NOT WORD) support forums ASK - Developers are happy to help you learn and understand, they appreciate those that are willing to contribute. * *note: if you need training get it, dont lean on goodwill to teach you code
Steps to happy happy happy 1. Give folks the same consideration you would want 2. Be a responsible user 3. Learn the lingo/be CLEAR 4. When you ask for help provide as much information as possible 5. For Free resources: Use the tools of the trade 6. For Paid resources: Respect and Expectations
Respect and Expectation Understand how updates work and talk to your developer about how and when to update. Work with a developer who is open to answering quick one off questions from time to time without billing you for every minute. Conversely, be willing to pay for work or advice that takes real time. If you hired them for their expertise, listen to their advice Be clear on what you are getting, if you want something specific be sure to ASK first if you will be getting that
KIMBERLY LIPARI @KIMBERLYLIPARI ! WP VALET BLOG FOR WP ELEVATION

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Wcorl talk 2014- Be a user the Pros Love and Why you should Care

  • 1. BE A USER PROS LOVE AND WHY YOU SHOULD CARE THAT THEY LOVE YOU AT ALL KIMBERLY LIPARI TALK FOR WCORL 2014 PRESENTER
  • 2. WordPress is Open Source Open source software is software that can be freely used, changed, and shared (in modified or unmodified form) by anyone. Open source software is made by many people, and distributed under licenses that comply with the Open Source Definition.
  • 4. THERE ARE 34,771 PLUGINS AVAILABLE ON THE WORDPRESS.ORG REPOSITORY Lets say a third of those have original developers (only one plugin created) That means 11,590 people have contributed free code You cant spell Freemium without Free. Just because they have upgrades available doesnt mean they make money Supplying plugins for the repository is not a job
  • 5. So, why do they do it? This is why the WordPress Community so great the product of collaboration is more valuable than the money to be made from going it alone they get to use the collaborative product, which is more than they could have made on their own outlook that they are giving something of value to a larger project respect among peers, work satisfaction
  • 6. YOU ARE BENEFITING FROM CONTRIBUTIONS
  • 7. Business Model for OSS ! OSS Network = Volunteer Programers customers pay for features or fund directed development since software is free contribute a brick, build a building !
  • 8. Yeah but Im not a Developer. com揃mu揃ni揃ty : kmyoond/ def: a feeling of fellowship with others, as a result of sharing common attitudes, interests, and goals. This means YOU
  • 9. LIFECYCLE OF A COMMUNITY
  • 10. When forces favoring change are greater than those resisting it, firms move from one state in (in the cycle) to another Study on Community Life Cycle csulb.edu
  • 11. So why do you care? developers make stuff we all use the happier the developers are they more stuff they make the nicer you are to them the more they will help you specifically if we are not supportive of those who willingly contribute their time then the community will fail to support the software
  • 12. OK I get it. ! Now how do I make the folks in our community happy happy happy?
  • 13. Steps to happy happy happy 1. Give folks the same consideration you would want 2. Be a responsible user 3. Learn the lingo/be CLEAR 4. When you ask for help provide as much information as possible 5. For Free resources: Use the tools of the trade 6. For Paid resources: Respect and Expectations
  • 14. Consideration Treat others how youd like to be treated. Dear Developer, Your stuff sucks. I turned it on and something broke. Whats up with that. I bet you still live with your mother. Im trying to start a serious business here and youre undermining me! You need to fix this now! Dear Developer, Im new to your plugin and hoping you can help me work something out. I seem to have a conflict with x. Ive done the following tests Would you be able to offer some guidance? Many Thanks!
  • 15. Steps to happy happy happy 1. Give folks the same consideration you would want 2. Be a responsible user 3. Learn the lingo/be CLEAR 4. When you ask for help provide as much information as possible 5. For Free resources: Use the tools of the trade 6. For Paid resources: Respect and Expectations
  • 17. Be responsible Take Backups often and before you change anything Work on local site (i.e. ServerPress, VVV) for large development or testing Understand your hosting and what youre paying for (or NOT paying for) Value the work of others, GOOD work WILL cost money, probably more than you expected Take Backups often and before you change anything Dont get plugin happy, use what you NEED Dont confuse quantity with quality of work/advice, you know what they say about opinionssame saying applies here
  • 18. Steps to happy happy happy 1. Give folks the same consideration you would want 2. Be a responsible user 3. Learn the lingo/be CLEAR 4. When you ask for help provide as much information as possible 5. For Free resources: Use the tools of the trade 6. For Paid resources: Respect and Expectations
  • 19. Be Clear You dont have to know all the right terms to say, but you must be clear when communicating I need help with this theme I bought on a site that wont work right is nowhere near as helpful as Can someone tell me how I can install the theme I purchased from Themeforest? Im getting an error on upload
  • 20. GOOGLE IS YOUR FRIEND FOR LINGO
  • 21. Steps to happy happy happy 1. Give folks the same consideration you would want 2. Be a responsible user 3. Learn the lingo/be CLEAR 4. When you ask for help provide as much information as possible 5. For Free resources: Use the tools of the trade 6. For Paid resources: Respect and Expectations
  • 22. Troubleshoot before reporting log in/out disable/re-enable disable all default theme browser cache updates third party connections permissions default theme error log Include info on above & images when reporting or asking for help
  • 24. Steps to happy happy happy 1. Give folks the same consideration you would want 2. Be a responsible user 3. Learn the lingo/be CLEAR 4. When you ask for help provide as much information as possible 5. For Free resources: Use the tools of the trade 6. For Paid resources: Respect and Expectations
  • 25. Tools of the trade Git or chosen repository text editor (NOT WORD) support forums ASK - Developers are happy to help you learn and understand, they appreciate those that are willing to contribute. * *note: if you need training get it, dont lean on goodwill to teach you code
  • 26. Steps to happy happy happy 1. Give folks the same consideration you would want 2. Be a responsible user 3. Learn the lingo/be CLEAR 4. When you ask for help provide as much information as possible 5. For Free resources: Use the tools of the trade 6. For Paid resources: Respect and Expectations
  • 27. Respect and Expectation Understand how updates work and talk to your developer about how and when to update. Work with a developer who is open to answering quick one off questions from time to time without billing you for every minute. Conversely, be willing to pay for work or advice that takes real time. If you hired them for their expertise, listen to their advice Be clear on what you are getting, if you want something specific be sure to ASK first if you will be getting that
  • 28. KIMBERLY LIPARI @KIMBERLYLIPARI ! WP VALET BLOG FOR WP ELEVATION