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DIGITAL IN 2018ESSENTIAL INSIGHTS INTO INTERNET, SOCIAL MEDIA, MOBILE, AND ECOMMERCE USE AROUND THE WORLD

3
WELCOME TO DIGITAL IN 2018
It’s been another year of impressive
growth across all things digital,
and this year’s 2018 Global Digital
report reveals some important new
milestones and trends.
Perhaps the most exciting headline
in this year’s reports is that global
internet users have now passed the
4 billion mark. Well over half of the
world’s population now uses the
internet, and a quarter of a billion
new users came online for the first
time during the past 12 months.
People are spending more time
online too: the average user now
spends around 6 hours each day
using the internet. If we add this
together for all 4 billion of the
world’s internet users, people will
spend a massive 1 billion years
online in 2018.
Much of this growth in internet
users has been driven by more
affordable smartphones and
mobile data plans. More than 200
million people got their first mobile
device in 2017, and two-thirds of
the world’s 7.6 billion inhabitants
now have a mobile phone.
Furthermore, more than half of the
handsets in use today are ‘smart’
devices, so it’s increasingly easy
for people to enjoy a rich internet
experience wherever they are.
Social media use continues to grow
rapidly too, and the number of
people using the top social
platform in each country has
increased by almost 1 million new
users every day during the past 12
months – that’s more than 11 new
users every second.
More than 3 billion people around
the world now use social media
each month, with almost all of
those users accessing their chosen
platforms via mobile devices.
If you’d like to dig deeper into this
year’s numbers, you’ll find links to
the full set of 2018 Global Digital
resources on the next few pages.
This year’s reports include 5,000
charts covering 239 countries and
territories, with everything you
need to know to understand
internet, social, mobile, and
e-commerce use all over the world.
Best of all, we’re making all of
these resources available for free.
We hope they’ll help inform and
inspire lots of valuable new ideas,
and contribute to another year of
successful digital growth in 2018.
SIMON KEMP
REPORT AUTHOR

4
CLICK HERE TO ACCESS HEADLINE DIGITAL DATA FOR EVERY
COUNTRY IN THE WORLD IN OUR 2018 DIGITAL YEARBOOK
2018 DIGITAL
YEARBOOKHEADLINE INTERNET, SOCIAL MEDIA, AND MOBILE USE DATA FOR EVERY COUNTRY IN THE WORLD

1
GLOBAL YEARBOOK BRUNEI DOMINICAN REP. GUYANA LIBERIA NEPAL ST KITTS & NEVIS TAJIKISTAN
AFGHANISTAN BULGARIA ECUADOR HAITI LIBYA NETHERLANDS ST LUCIA TANZANIA
ALBANIA BURKINA FASO EGYPT HONDURAS LIECHTENSTEIN NEW CALEDONIA ST MARTIN THAILAND
ALGERIA BURUNDI EL SALVADOR HONG KONG LITHUANIA NEW ZEALAND ST PIERRE & MIQUELON TIMOR-LESTE
AMERICAN SAMOA CABO VERDE EQUATORIAL GUINEA HUNGARY LUXEMBOURG NICARAGUA ST VINCENT, GRENADINES TOGO
ANDORRA CAMBODIA ERITREA ICELAND MACAU NIGER SAMOA TOKELAU
ANGOLA CAMEROON ESTONIA INDIA TFYR MACEDONIA NIGERIA SAN MARINO TONGA
ANGUILLA CANADA ETHIOPIA INDONESIA MADAGASCAR NIUE SÃO TOMÉ & PRÍNCIPE TRINIDAD & TOBAGO
ANTIGUA & BARBUDA CAYMAN IS. FAROE IS. IRAN MALAWI NORFOLK IS. SAUDI ARABIA TUNISIA
ARGENTINA CENTRAL AFRICAN REP. FALKLAND IS. IRAQ MALAYSIA NORTHERN MARIANA IS. SENEGAL TURKEY
ARMENIA CHAD FIJI IRELAND MALDIVES NORWAY SERBIA TURKMENISTAN
ARUBA CHILE FINLAND ISLE OF MAN MALI OMAN SEYCHELLES TURKS & CAICOS IS.
AUSTRALIA CHINA FRANCE ISRAEL MALTA PAKISTAN SIERRA LEONE TUVALU
AUSTRIA CHRISTMAS IS. FRENCH GUIANA ITALY MARSHALL IS. PALAU SINGAPORE UGANDA
AZERBAIJAN COCOS IS. FRENCH POLYNESIA JAMAICA MARTINIQUE PALESTINE ST MAARTEN UKRAINE
BAHAMAS COLOMBIA GABON JAPAN MAURITANIA PANAMA SLOVAKIA U.A.E.
BAHRAIN COMOROS GAMBIA JERSEY MAURITIUS PAPUA NEW GUINEA SLOVENIA U.K.
BANGLADESH CONGO, DEM. REP. GEORGIA JORDAN MAYOTTE PARAGUAY SOLOMON IS. U.S.A.
BARBADOS CONGO, REP. GERMANY KAZAKHSTAN MEXICO PERU SOMALIA URUGUAY
BELARUS COOK IS. GHANA KENYA MICRONESIA PHILIPPINES SOUTH AFRICA UZBEKISTAN
BELGIUM COSTA RICA GIBRALTAR KIRIBATI MOLDOVA POLAND SOUTH SUDAN VANUATU
BELIZE CÔTE D'IVOIRE GREECE KOREA, NORTH MONACO PORTUGAL SPAIN VENEZUELA
BENIN CROATIA GREENLAND KOREA, SOUTH MONGOLIA PUERTO RICO SRI LANKA VIETNAM
BERMUDA CUBA GRENADA KOSOVO MONTENEGRO QATAR SUDAN BRITISH VIRGIN IS.
BHUTAN CURAÇAO GUADELOUPE KUWAIT MONTSERRAT RÉUNION SURINAME U.S. VIRGIN IS.
BOLIVIA CYPRUS GUAM KYRGYZSTAN MOROCCO ROMANIA SWAZILAND WALLIS & FUTUNA
BONAIRE, ST EUSTATIUS, SABA CZECH REP. GUATEMALA LAOS MOZAMBIQUE RUSSIA SWEDEN WESTERN SAHARA
BOSNIA & HERZEGOVINA DENMARK GUERNSEY LATVIA MYANMAR RWANDA SWITZERLAND YEMEN
BOTSWANA DJIBOUTI GUINEA LEBANON NAMIBIA ST BARTHÉLEMY SYRIA ZAMBIA
BRAZIL DOMINICA GUINEA-BISSAU LESOTHO NAURU ST HELENA TAIWAN ZIMBABWE
CLICK THE COUNTRY NAMES BELOW TO ACCESS OUR IN-DEPTH COUNTRY REPORTS

7
TOTAL
POPULATION
INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
UNIQUE
MOBILE USERS
ACTIVE MOBILE
SOCIAL USERS
URBANISATION: PENETRATION: PENETRATION: PENETRATION: PENETRATION:
JAN
2018
SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; EUROSTAT; INTERNETLIVESTATS; CIA WORLD FACTBOOK; MIDEASTMEDIA.ORG;
FACEBOOK; GOVERNMENT OFFICIALS; REGULATORY AUTHORITIES; REPUTABLE MEDIA; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; KAKAO; NAVER; DING;
TECHRASA; SIMILARWEB; KEPIOS ANALYSIS; MOBILE: GSMA INTELLIGENCE; GOOGLE; ERICSSON; KEPIOS ANALYSIS. NOTE: PENETRATION FIGURES ARE FOR TOTAL POPULATION (ALL AGES).
DIGITAL AROUND THE WORLD IN 2018KEY STATISTICAL INDICATORS FOR THE WORLD’S INTERNET, MOBILE, AND SOCIAL MEDIA USERS
7.593 4.021 3.196 5.135 2.958
BILLION BILLION BILLION BILLION BILLION
55% 53% 42% 68% 39%

8
INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
UNIQUE
MOBILE USERS
ACTIVE MOBILE
SOCIAL USERS
JAN
2018
GLOBAL ANNUAL DIGITAL GROWTHYEAR-ON-YEAR CHANGE IN KEY STATISTICAL INDICATORS
SINCE JAN 2017 SINCE JAN 2017 SINCE JAN 2017 SINCE JAN 2017
TECHRASA; SIMILARWEB; KEPIOS ANALYSIS; MOBILE: GSMA INTELLIGENCE; GOOGLE; ERICSSON; KEPIOS ANALYSIS. GROWTH DATA: WE ARE SOCIAL & HOOTSUITE’S DIGITAL IN 2017 REPORT.
+7% +13% +4% +14%
+248 MILLION +362 MILLION +218 MILLION +360 MILLION

9
With more than 4 billion people using the internet for an average of 6 hours each per day, digital has become an
essential part of everyday life for most of us. We’re using that connectivity in almost every aspect of our lives,
whether it’s chatting with friends, playing games, researching products, tracking our health, or even finding
love. As a result, brands need to evolve beyond today’s siloed approach to digital, and build seamless digital
integration into everything they do – just as our audiences already have. Here are some tips to help with that:
WE ARE SOCIAL’S ANALYSIS: DIGITAL IN 2018
Start with what people
really need and want,
and not just what the
technology can do
Focus on creating
mutual value at every
opportunity, instead of
simply ‘selling more stuff’
Make it easy for people
to buy online as soon
as they’re ready,
wherever they are
Harness digital tools to
keep the conversation
going, even after you
make a successful sale
To learn more about what these Digital, Social and Mobile trends
mean for your brand, click here to download our Think Forward report.

10
HOOTSUITE’S PERSPECTIVE: 2018 SOCIAL TRENDS
The evolution of social ROI. It's the end of the road for vanity metrics. Expect to see more organisations evolve their metrics
as they look to quantify social’s contribution to tangible business challenges such as lowering costs, increasing revenue,
mitigating risk, and attracting talent.
Mobile fuels the growth of social TV. In 2018, social networks will encourage brands to become broadcasters as mobile
video and social-TV content take the spotlight. We advise caution here as the metrics that bump the stock price of social
networks—such as mobile video views—might not help your organisation achieve your own business outcomes.
Trust declines, while peer influence rises. From Trump’s tumultuous triumph over traditional media to the fake news
phenomenon, we saw a shift in media culture in 2017. It’s clear we’re moving away from trusting traditional institutions—and
moving towards smaller spheres of influence where customer communities and engaged employees matter more than ever.
Humans, meet AI. The machines have risen. And marketers have discovered they can be delightfully useful. But while
marketers rush ahead with chatbots and AI-generated content, it’s still unclear whether customers will value these human-
less engagements.
The promise (and reality) of social data. From tying together analytics systems to CRM integrations, marketers
underestimated the complexity of social data initiatives. Organisations must recalculate the effort and resources needed to
turn social data into a true—and unified—source of customer insights.
Click here to download our 2018 Social Media Trends Toolkit to align
your strategy with the year’s key social network and digital trends.

12
TOTAL
POPULATION
INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
ACTIVE MOBILE
SOCIAL USERS
URBANISATION: PENETRATION: PENETRATION: PENETRATION:
JAN
2018
MOBILE
CONNECTIONS
vs. POPULATION:
DIGITAL IN AFRICA IN 2018KEY STATISTICAL INDICATORS FOR THE REGION’S INTERNET, MOBILE, AND SOCIAL MEDIA USERS
1,272 435 191 1,040 172
MILLION MILLION MILLION MILLION MILLION
42% 34% 15% 82% 14%

13
INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
MOBILE
CONNECTIONS
ACTIVE MOBILE
SOCIAL USERS
JAN
2018 YEAR-ON-YEAR CHANGE IN KEY STATISTICAL INDICATORS
+20% +12% +4% +15%
ANNUAL DIGITAL GROWTH IN AFRICA

14
TOTAL
POPULATION
INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
ACTIVE MOBILE
SOCIAL USERS
JAN
2018
MOBILE
CONNECTIONS
vs. POPULATION:
DIGITAL IN THE AMERICAS IN 2018KEY STATISTICAL INDICATORS FOR THE REGION’S INTERNET, MOBILE, AND SOCIAL MEDIA USERS
1,011 741 648 1,070 581
81% 73% 64% 106% 57%

15
INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
MOBILE
CONNECTIONS
ACTIVE MOBILE
SOCIAL USERS
JAN
+3% +8% +0.1% +9%
+23 MILLION +49 MILLION +741 THOUSAND +46 MILLION
ANNUAL DIGITAL GROWTH IN THE AMERICAS

16
TOTAL
POPULATION
INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
ACTIVE MOBILE
SOCIAL USERS
JAN
2018
MOBILE
CONNECTIONS
vs. POPULATION:
DIGITAL IN ASIA-PACIFIC IN 2018KEY STATISTICAL INDICATORS FOR THE REGION’S INTERNET, MOBILE, AND SOCIAL MEDIA USERS
4.214 2.007 1.779 4.318 1.713
BILLION BILLION BILLION BILLION BILLION
48% 48% 42% 102% 41%

17
INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
MOBILE
CONNECTIONS
ACTIVE MOBILE
SOCIAL USERS
JAN
+5% +14% +8% +16%
ANNUAL DIGITAL GROWTH IN ASIA-PACIFIC

18
TOTAL
POPULATION
INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
ACTIVE MOBILE
SOCIAL USERS
JAN
2018
MOBILE
CONNECTIONS
vs. POPULATION:
DIGITAL IN EUROPE IN 2018KEY STATISTICAL INDICATORS FOR THE REGION’S INTERNET, MOBILE, AND SOCIAL MEDIA USERS
843 674 448 1,106 376
74% 80% 53% 131% 45%

19
INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
MOBILE
CONNECTIONS
ACTIVE MOBILE
SOCIAL USERS
JAN
+6% +8% +0.5% +8%
ANNUAL DIGITAL GROWTH IN EUROPE

20
TOTAL
POPULATION
INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
ACTIVE MOBILE
SOCIAL USERS
JAN
2018
MOBILE
CONNECTIONS
vs. POPULATION:
DIGITAL IN THE MIDDLE EAST IN 2018KEY STATISTICAL INDICATORS FOR THE REGION’S INTERNET, MOBILE, AND SOCIAL MEDIA USERS
252 164 130 323 115
72% 65% 52% 128% 46%

21
INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
MOBILE
CONNECTIONS
ACTIVE MOBILE
SOCIAL USERS
JAN
+11% +39% +3% +39%
ANNUAL DIGITAL GROWTH IN THE MIDDLE EAST

23
TOTAL GLOBAL
POPULATION
GLOBAL POPULATION
AGED 0-15 YEARS
GLOBAL POPULATION
AGED 16-64 YEARS
GLOBAL POPULATION
AGED 65+ YEARS
ANNUAL GROWTH RATE: PERCENTAGE OF TOTAL: PERCENTAGE OF TOTAL: PERCENTAGE OF TOTAL:
JAN
2018
GLOBAL POPULATION BY AGE GROUPSTHE WORLD’S POPULATION, BROKEN DOWN INTO VARIOUS AGE GROUPS
SOURCES: UNITED NATIONS; US CENSUS BUREAU (BOTH ACCESSED JANUARY 2018).
7.593 2.041 4.870 0.682
BILLION BILLION BILLION BILLION
+1.6% 27% 64% 9%

24
DISTRIBUTION OF GLOBAL POPULATION BY AGEJAN
2018 THE WORLD’S TOTAL POPULATION DETAILED BY FIVE-YEAR AGE GROUPS, IN MILLIONS
SOURCE: BASED ON DATA FROM THE US CENSUS BUREAU, JANUARY 2018.
662
640
618
603
603
612
574
527
492
480
434
352
313
245
172
125
79
41
15
3.6
0.5
0-4 5-9 10-14 15-19 20-24 25-29 30-34 35-39 40-44 45-49 50-54 55-59 60-64 65-69 70-74 75-79 80-84 85-89 90-94 95-99 100+

25
MEDIAN AGE BY COUNTRYJAN
2018 THE AGE AT WHICH THERE ARE AN EQUAL NUMBER OF PEOPLE BOTH ABOVE AND BELOW THAT AGE IN THE NATIONAL POPULATION
SOURCE: BASED ON DATA FROM THE US CENSUS BUREAU, JANUARY 2018.
GLOBAL
AVERAGE
47.7
47.4
45.8
44.8
43.1
42.7
42.6
42.4
42.3
41.5
41.5
41.3
41.1
41.1
40.5
39.8
38.8
38.2
38.1
38.1
37.7
37.1
34.9
32.4
31.9
31.4
30.9
30.6
30.5
30.3
29.7
28.7
28.6
28.1
27.9
27.4
23.9
23.7
21.2
20.0
18.5
JAPAN
GERMANY
ITALY
HONGKONG
SPAIN
NETHERLANDS
PORTUGAL
CANADA
SOUTHKOREA
BELGIUM
FRANCE
TAIWAN
POLAND
SWEDEN
U.K.
RUSSIA
AUSTRALIA
U.S.A.
NEWZEALAND
THAILAND
CHINA
IRELAND
SINGAPORE
BRAZIL
ARGENTINA
TURKEY
VIETNAM
WORLDWIDE
INDONESIA
U.A.E.
MOROCCO
MALAYSIA
MEXICO
INDIA
SAUDIARABIA
SOUTHAFRICA
EGYPT
PHILIPPINES
GHANA
KENYA
NIGERIA

26
NORTHERN
AMERICA
CENTRAL
AMERICA
SOUTH
AMERICA
SOUTHERN
AFRICA
WESTERN
ASIA
NORTHERN
EUROPE
EASTERN
EUROPE
EASTERN
ASIA
OCEANIA
CENTRAL
ASIA
SOUTHERN
ASIA
SOUTHEAST
ASIA
THE
CARIBBEAN
WESTERN
EUROPE
SOUTHERN
EUROPE
WESTERN
AFRICA
NORTHERN
AFRICA
MIDDLE
AFRICA
EASTERN
AFRICA
FEMALE GLOBAL AVERAGE:
MALE GLOBAL AVERAGE:
LITERACY RATES BY GENDER AND REGIONJAN
2018 PERCENTAGE OF EACH REGION’S POPULATION AGED 15 AND ABOVE WHO CAN READ AND WRITE, SPLIT BY GENDER
SOURCES: BASED ON DATA FROM THE UNESCO INSTITUTE FOR STATISTICS (2015 LITERACY DATA), INDEXMUNDI (ACCESSED JAN
2018); PEW RESEARCH CENTRE (ACCESSED JAN 2018); PHRASEBASE (ACCESSED JAN 2018); ETHNOLOGUE (ACCESSED JAN 2018)
99
9491
8786
9494
6244
8065
8262
9492
7159
9485
9998
9999
9999
100100
7861
100100
9895
9692
9291
80%
88%
99

28
TOTAL NUMBER
OF ACTIVE
INTERNET USERS
INTERNET USERS AS A
PERCENTAGE OF THE
TOTAL POPULATION
TOTAL NUMBER
OF ACTIVE MOBILE
INTERNET USERS
MOBILE INTERNET USERS
AS A PERCENTAGE OF
THE TOTAL POPULATION
JAN
2018
INTERNET USEBASED ON ACTIVE INTERNET USER DATA, AND ACTIVE USE OF INTERNET-POWERED MOBILE SERVICES
SOURCES: INTERNETWORLDSTATS; ITU; EUROSTAT; INTERNETLIVESTATS; CIA WORLD FACTBOOK; MIDEASTMEDIA.ORG; FACEBOOK; GOVERNMENT
OFFICIALS; REGULATORY AUTHORITIES; REPUTABLE MEDIA.. NOTES: PENETRATION FIGURES ARE FOR FULL POPULATION, REGARDLESS OF AGE.
4.021 53% 3.722 49%
BILLION BILLION

29
GLOBAL
AVERAGE:
SOURCES: INTERNETWORLDSTATS; ITU; EUROSTAT; INTERNETLIVESTATS; CIA WORLD FACTBOOK; MIDEASTMEDIA.ORG; FACEBOOK; GOVERNMENT OFFICIALS; REGULATORY
AUTHORITIES; REPUTABLE MEDIA. NOTE: PENETRATION FIGURES ARE FOR TOTAL POPULATION, REGARDLESS OF AGE.
NORTHERN
AMERICA
CENTRAL
AMERICA
SOUTH
AMERICA
SOUTHERN
AFRICA
WESTERN
ASIA
NORTHERN
EUROPE EASTERN
EUROPE
EASTERN
ASIA
OCEANIA
CENTRAL
ASIA
SOUTHERN
ASIA
SOUTHEAST
ASIA
THE
CARIBBEAN
WESTERN
EUROPE
SOUTHERN
EUROPE
WESTERN
AFRICA
NORTHERN
AFRICA
MIDDLE
AFRICA
EASTERN
AFRICA
INTERNET PENETRATION BY REGIONJAN
2018 REGIONAL PENETRATION FIGURES, COMPARING INTERNET USERS TO TOTAL POPULATION
53%
88%
61%
48%
68%
94%
90% 77%
74%
49%
39%
12%
27%
51%
65%
50%
36%
57%
58%
69%

30 SOURCES: INTERNETWORLDSTATS; ITU; EUROSTAT; INTERNETLIVESTATS; CIA WORLD FACTBOOK; MIDEASTMEDIA.ORG; FACEBOOK; GOVERNMENT
OFFICIALS; REGULATORY AUTHORITIES; REPUTABLE MEDIA. NOTE: PENETRATION FIGURES ARE FOR TOTAL POPULATION, REGARDLESS OF AGE.
INTERNET USE: REGIONAL OVERVIEWJAN
2018 INTERNET USERS (IN MILLIONS), AND INTERNET PENETRATION, BY REGION
INTERNET USERS, IN MILLIONS
INTERNET PENETRATION
947
673
380
320
290
215
175
175
147
118
118
116
110
98
36
34
28
21
20
EASTERN
ASIA
SOUTHERN
ASIA
SOUTHEAST
ASIA
NORTHERN
AMERICA
SOUTH
AMERICA
EASTERN
EUROPE
WESTERN
ASIA
WESTERN
EUROPE
WESTERN
AFRICA
SOUTHERN
EUROPE
EASTERN
AFRICA
NORTHERN
AFRICA
CENTRAL
AMERICA
NORTHERN
EUROPE
CENTRAL
ASIA
SOUTHERN
AFRICA
OCEANIA
CARIBBEAN
MIDDLE
AFRICA
57% 36% 58% 88% 68% 74% 65% 90% 39% 77% 27% 49% 61% 94% 50% 51% 69% 48% 12%

INTERNET PENETRATION BY COUNTRYJAN
2018 NATIONAL INTERNET PENETRATION FIGURES
GLOBAL
AVERAGE
99%
97%
96%
95%
93%
93%
91%
91%
90%
89%
89%
88%
88%
88%
88%
87%
86%
85%
84%
82%
82%
79%
78%
78%
76%
75%
73%
67%
67%
66%
65%
63%
63%
54%
53%
53%
50%
50%
49%
35%
34%
U.A.E.
SWEDEN
NETHERLANDS
U.K.
JAPAN
SOUTHKOREA
GERMANY
SAUDIARABIA
CANADA
BELGIUM
NEWZEALAND
AUSTRALIA
U.S.A.
FRANCE
TAIWAN
HONGKONG
KENYA
SPAIN
SINGAPORE
THAILAND
IRELAND
MALAYSIA
ARGENTINA
POLAND
RUSSIA
PORTUGAL
ITALY
TURKEY
VIETNAM
BRAZIL
MEXICO
PHILIPPINES
MOROCCO
SOUTHAFRICA
CHINA
WORLDWIDE
INDONESIA
EGYPT
NIGERIA
GHANA
INDIA

INTERNET PENETRATION RANKINGSJAN
2018 BASED ON INTERNET PENETRATION IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE
# HIGHEST PENETRATION % USERS
01 QATAR 99% 2,640,360
02 UNITED ARAB EMIRATES 99% 9,376,171
03 KUWAIT 98% 4,100,000
04 BERMUDA 98% 60,125
05 BAHRAIN 98% 1,499,193
06 ICELAND 98% 329,675
07 NORWAY 98% 5,222,786
08 ANDORRA 98% 75,366
09 LUXEMBOURG 98% 572,216
10 DENMARK 97% 5,571,635
# LOWEST PENETRATION % USERS
213 NORTH KOREA 0.06% 16,000
212 ERITREA 1% 71,000
211 NIGER 4% 946,440
210 WESTERN SAHARA 5% 28,000
209 CHAD 5% 756,329
208 CENTRAL AFRICAN REPUBLIC 5% 246,432
207 BURUNDI 6% 617,116
206 DEM REP. OF THE CONGO 6% 5,133,940
205 GUINEA-BISSAU 6% 120,000
204 MADAGASCAR 7% 1,900,000

GROWTH IN INTERNET USERSJAN
2018 YEAR-ON-YEAR CHANGE IN THE NUMBER OF INTERNET USERS IN EACH COUNTRY vs. JANUARY 2017
41%
35%
34%
28%
27%
24%
14%
13%
12%
12%
12%
10%
7%
7%
7%
7%
5%
5%
4%
4%
4%
4%
3%
3%
3%
3%
2%
2%
1%
1%
1%
1%
1%
1%
0.2%
(UNCHANGED)
(UNCHANGED)
(UNCHANGED)
(UNCHANGED)
(UNCHANGED)
-2%
EGYPT
KENYA
SAUDIARABIA
VIETNAM
GHANA
THAILAND
MALAYSIA
TURKEY
MEXICO
PHILIPPINES
MOROCCO
ITALY
SOUTHAFRICA
PORTUGAL
WORLDWIDE
POLAND
SWEDEN
U.K.
RUSSIA
GERMANY
SPAIN
SOUTHKOREA
HONGKONG
CHINA
AUSTRALIA
NEWZEALAND
SINGAPORE
U.A.E.
BELGIUM
NETHERLANDS
FRANCE
TAIWAN
JAPAN
IRELAND
CANADA
ARGENTINA
BRAZIL
INDIA
INDONESIA
U.S.A.
NIGERIA

34
SOURCES: INTERNETWORLDSTATS; ITU; EUROSTAT; INTERNETLIVESTATS; CIA WORLD FACTBOOK; MIDEASTMEDIA.ORG; FACEBOOK; GOVERNMENT OFFICIALS; REGULATORY AUTHORITIES;
REPUTABLE MEDIA. *NOTES: DECREASES IN INTERNET USERS MAY BE THE RESULT OF ACTUAL DECREASES IN USER NUMBERS; CORRECTIONS IN THE SOURCE DATA, OR A CHANGE IN
SOURCE DATA v.s 2017 DUE TO THE AVAILABILITY OF MORE RELIABLE OR MORE UP-TO-DATE INFORMATION. PENETRATION FIGURES ARE FOR TOTAL POPULATION, REGARDLESS OF AGE.
INTERNET GROWTH RANKINGSJAN
2018 BASED ON INTERNET PENETRATION IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE
# HIGHEST GROWTH ▲ % ▲ USERS
01 MALI 460% 10,187,550
02 BENIN 204% 2,517,516
03 SIERRA LEONE 144% 531,340
04 KIRIBATI 113% 17,000
05 NIGER 102% 477,109
06 MOZAMBIQUE 101% 2,650,658
07 PARAGUAY 93% 2,968,693
08 CHAD 90% 358,589
09 TAJIKISTAN 80% 1,336,633
10 BURKINA FASO 72% 1,547,112
# BIGGEST DECREASE* ▼ % ▼ USERS
01 DJIBOUTI -5% -10,000
02 LITHUANIA -5% -121,803
03 OMAN -5% -174,359
04 SOUTH SUDAN -4% -97,553
05 WESTERN SAHARA -3% -1,000
06 HUNGARY -3% -207,623
07 NIGERIA -2% -2,391,447
08 LATVIA -2% -38,215
09 SLOVAKIA -2% -94,776
10 VENEZUELA -2% -318,850

35
AVERAGE FIXED INTERNET CONNECTION SPEEDSJAN
2018 AVERAGE SPEED OF FIXED INTERNET CONNECTIONS BY COUNTRY, IN MBPS
SOURCE: OOKLA SPEEDTEST, DECEMBER 2017. NOTES: FIGURES REPRESENT AVERAGE DOWNLOAD SPEEDS.
161.2
141.6
132.5
87.1
80.7
78.0
77.3
69.6
65.7
64.3
63.7
61.4
57.4
54.5
52.5
49.5
44.8
42.7
41.9
40.7
38.9
37.4
32.0
25.9
25.7
24.8
22.2
21.3
19.7
19.2
19.1
17.9
15.7
15.5
15.4
15.2
13.8
10.8
10.0
5.4
SINGAPORE
HONGKONG
SOUTHKOREA
SWEDEN
NETHERLANDS
JAPAN
U.S.A.
CANADA
SPAIN
NEWZEALAND
CHINA
FRANCE
BELGIUM
PORTUGAL
U.K.
GERMANY
POLAND
TAIWAN
IRELAND
WORLDWIDE
THAILAND
RUSSIA
ITALY
AUSTRALIA
U.A.E.
VIETNAM
MALAYSIA
SAUDIARABIA
INDIA
GHANA
MEXICO
BRAZIL
TURKEY
ARGENTINA
KENYA
PHILIPPINES
INDONESIA
MOROCCO
NIGERIA
EGYPT

36
FIXED INTERNET CONNECTION SPEED RANKINGSJAN
2018 BASED ON THE AVERAGE DOWNLOAD SPEED OF FIXED INTERNET CONNECTIONS BY COUNTRY, IN MBPS
# COUNTRY SPEED IN MBPS
01 SINGAPORE 161.2
02 ICELAND 145.6
03 HONG KONG 141.6
04 SOUTH KOREA 132.5
05 ROMANIA 98.6
06 HUNGARY 90.7
07 MACAU 88.9
08 SWEDEN 87.1
09 NETHERLANDS 80.7
10 SWITZERLAND 78.9
FASTED FIXED INTERNET CONNECTIONS SLOWEST FIXED INTERNET CONNECTIONS
129 ALGERIA 3.5
128 VENEZUELA 3.7
127 LIBYA 3.9
126 LEBANON 4.9
125 EGYPT 5.4
124 BOLIVIA 5.6
123 NICARAGUA 6.1
122 UZBEKISTAN 6.1
121 PAKISTAN 6.1
120 HONDURAS 6.1
SOURCE: OOKLA SPEEDTEST, DECEMBER 2017. NOTES: DATA ARE NOT AVAILABLE FOR ALL COUNTRIES, SO THESE RANKINGS ARE
BASED SOLELY ON THOSE COUNTRIES FOR WHICH DATA IS AVAILABLE. FIGURES REPRESENT AVERAGE DOWNLOAD SPEEDS.

37
AVERAGE MOBILE INTERNET CONNECTION SPEEDSJAN
2018 AVERAGE SPEED OF MOBILE INTERNET CONNECTIONS BY COUNTRY, IN MBPS
SOURCE: OOKLA SPEEDTEST, DECEMBER 2017. NOTES: FIGURES REPRESENT AVERAGE DOWNLOAD SPEEDS.
54.2
54.0
50.2
48.9
45.6
44.2
43.0
40.9
36.8
34.9
34.7
32.5
31.3
31.2
30.7
30.5
27.6
27.2
26.4
24.1
23.0
22.9
21.7
21.3
20.3
20.2
16.7
16.4
16.4
16.2
16.0
15.4
15.1
14.5
13.6
13.5
10.5
9.8
9.2
9.1
NETHERLANDS
SINGAPORE
U.A.E.
AUSTRALIA
CANADA
BELGIUM
SOUTHKOREA
NEWZEALAND
SWEDEN
TAIWAN
HONGKONG
CHINA
SPAIN
TURKEY
ITALY
FRANCE
U.K.
U.S.A.
GERMANY
PORTUGAL
JAPAN
POLAND
MEXICO
WORLDWIDE
VIETNAM
IRELAND
RUSSIA
MOROCCO
BRAZIL
SAUDIARABIA
MALAYSIA
EGYPT
KENYA
ARGENTINA
THAILAND
PHILIPPINES
NIGERIA
INDONESIA
GHANA
INDIA

38
MOBILE INTERNET CONNECTION SPEED RANKINGSJAN
2018 BASED ON THE AVERAGE DOWNLOAD SPEED OF MOBILE INTERNET CONNECTIONS BY COUNTRY, IN MBPS
01 NORWAY 61.2
02 MALTA 54.4
03 NETHERLANDS 54.2
04 SINGAPORE 54.0
05 UNITED ARAB EMIRATES 50.2
06 ICELAND 50.1
07 AUSTRALIA 48.9
08 HUNGARY 48.6
09 CANADA 45.6
10 LUXEMBOURG 45.5
FASTEST MOBILE INTERNET CONNECTIONS SLOWEST MOBILE INTERNET CONNECTIONS
123 IRAQ 4.2
122 LIBYA 4.2
121 BANGLADESH 5.2
120 TAJIKISTAN 5.6
119 UZBEKISTAN 6.6
118 AFGHANISTAN 6.7
117 BOSNIA & HERZEGOVINA 7.2
116 ALGERIA 7.4
115 VENEZUELA 7.9
114 UKRAINE 8.1
SOURCE: OOKLA SPEEDTEST, DECEMBER 2017. NOTES: DATA ARE NOT AVAILABLE FOR ALL COUNTRIES, SO THESE RANKINGS ARE
BASED SOLELY ON THOSE COUNTRIES FOR WHICH DATA IS AVAILABLE. FIGURES REPRESENT AVERAGE DOWNLOAD SPEEDS.

39
TIME SPENT PER DAY ON THE INTERNETJAN
2018 AVERAGE NUMBER OF HOURS SPENT USING THE INTERNET PER DAY VIA ANY DEVICE [SURVEY BASED]
SOURCE: GLOBALWEBINDEX, Q2 & Q3 2017. BASED ON A SURVEY OF INTERNET USERS AGED 16-64.
9H38M
9H29M
9H14M
8H51M
8H32M
8H27M
8H17M
8H12M
8H10M
7H49M
7H49M
7H25M
7H09M
7H09M
6H52M
6H45M
6H37M
6H31M
6H30M
6H30M
6H27M
6H08M
5H59M
5H55M
5H55M
5H53M
5H51M
5H34M
5H20M
5H19M
5H04M
5H03M
4H52M
4H50M
4H48M
4H12M
4H05M
3H50M
3H46M
2H53M
THAILAND
PHILIPPINES
BRAZIL
INDONESIA
SOUTHAFRICA
MALAYSIA
MEXICO
ARGENTINA
EGYPT
TAIWAN
U.A.E.
INDIA
SINGAPORE
TURKEY
VIETNAM
SAUDIARABIA
HONGKONG
PORTUGAL
CHINA
U.S.A.
RUSSIA
ITALY
NEWZEALAND
CANADA
POLAND
SWEDEN
U.K.
AUSTRALIA
SPAIN
IRELAND
SOUTHKOREA
BELGIUM
GERMANY
NETHERLANDS
FRANCE
JAPAN
NIGERIA
KENYA
GHANA
MOROCCO

40
TIME SPENT PER DAY USING MOBILE INTERNETJAN
2018 AVERAGE NUMBER OF HOURS PER DAY SPENT ACCESSING THE INTERNET VIA A MOBILE PHONE [SURVEY BASED]
4H56M
4H21M
4H17M
4H13M
4H05M
4H03M
3H50M
3H47M
3H46M
3H43M
3H40M
3H39M
3H31M
3H27M
3H26M
3H24M
3H23M
3H17M
3H03M
3H02M
3H00M
2H53M
2H22M
2H21M
2H20M
2H20M
2H19M
2H16M
2H14M
2H07M
2H04M
2H01M
1H57M
1H56M
1H54M
1H48M
1H33M
1H31M
1H22M
1H20M
THAILAND
BRAZIL
INDONESIA
PHILIPPINES
NIGERIA
ARGENTINA
KENYA
MALAYSIA
GHANA
EGYPT
U.A.E.
MEXICO
SAUDIARABIA
TAIWAN
CHINA
TURKEY
INDIA
SOUTHAFRICA
VIETNAM
HONGKONG
SINGAPORE
MOROCCO
PORTUGAL
IRELAND
ITALY
RUSSIA
SOUTHKOREA
SWEDEN
U.S.A.
NEWZEALAND
SPAIN
U.K.
CANADA
POLAND
AUSTRALIA
NETHERLANDS
BELGIUM
GERMANY
JAPAN
FRANCE

41
LAPTOPS &
DESKTOPS
MOBILE
PHONES
TABLET
DEVICES
OTHER
DEVICES
YEAR-ON-YEAR CHANGE:
JAN
2018
SHARE OF WEB TRAFFIC BY DEVICEBASED ON EACH DEVICE’S SHARE OF ALL WEB PAGES SERVED TO WEB BROWSERS
YEAR-ON-YEAR CHANGE: YEAR-ON-YEAR CHANGE: YEAR-ON-YEAR CHANGE:
SOURCE: STATCOUNTER, JANUARY 2018 AND JANUARY 2017.
43% 52% 4% 0.14%
-3% +4% -13% +17%

42
MOBILE’S SHARE OF WEB TRAFFICJAN
2018 PERCENTAGE OF TOTAL WEB PAGES SERVED TO MOBILE PHONES
SOURCES: STATCOUNTER, JANUARY 2018.
83%
81%
79%
78%
75%
72%
71%
69%
64%
62%
61%
61%
59%
57%
52%
48%
47%
45%
42%
42%
41%
41%
40%
40%
39%
38%
38%
38%
37%
37%
35%
34%
33%
33%
33%
32%
28%
27%
24%
21%
19%
KENYA
NIGERIA
INDIA
SINGAPORE
GHANA
INDONESIA
SOUTHAFRICA
THAILAND
SAUDIARABIA
TURKEY
CHINA
U.A.E.
POLAND
MALAYSIA
WORLDWIDE
IRELAND
SOUTHKOREA
SPAIN
MOROCCO
ARGENTINA
EGYPT
U.S.A.
AUSTRALIA
MEXICO
PHILIPPINES
TAIWAN
SWEDEN
U.K.
NEWZEALAND
GERMANY
ITALY
FRANCE
CANADA
NETHERLANDS
HONGKONG
BRAZIL
BELGIUM
JAPAN
VIETNAM
RUSSIA
PORTUGAL

43
THE WORLD’S MOST VISITED WEBSITESJAN
2018 RANKINGS OF THE WEBSITES THAT ATTRACT THE GREATEST VOLUME OF WEB TRAFFIC IN THE WORLD
SOURCES: SIMILARWEB (DATA FOR NOVEMBER 2017); ALEXA (DATA FOR 3 MONTHS ENDING 12 JANUARY 2018). TIMES ARE IN MINUTES AND SECONDS.
# WEBSITE CATEGORY TIME PER VISIT
01 GOOGLE.COM SEARCH 07:07
02 FACEBOOK.COM SOCIAL 13:41
03 YOUTUBE.COM VIDEO 19:56
04 SEARCH 08:49
05 XVIDEOS.COM ADULT 13:01
06 YIDIANZIXUN.COM SEARCH 15:12
07 GOOGLE.CO.IN SEARCH 07:47
08 SOGOU.COM SEARCH 06:23
09 XNXX.COM ADULT 13:16
10 YAHOO.COM NEWS 06:14
SIMILARWEB RANKING, BASED ON TOTAL TRAFFIC TO WEBSITE ALEXA RANKING, BASED ON AVERAGE DAILY VISITORS AND PAGE VIEWS
# WEBSITE CATEGORY TIME PER DAY
01 GOOGLE.COM SEARCH 07:35
02 YOUTUBE.COM VIDEO 08:18
03 FACEBOOK.COM SOCIAL 10:20
04 SEARCH 07:32
05 WIKIPEDIA.ORG REFERENCE 04:16
06 REDDIT.COM SOCIAL 15:47
07 YAHOO.COM NEWS 04:03
08 GOOGLE.CO.IN SEARCH 07:05
09 NEWS 04:34
10 AMAZON.COM SHOPPING 08:29

44
MOST COMMON LANGUAGES FOR WEB CONTENTJAN
2018 W3TECHS ESTIMATES, BASED ON THE CONTENT OF THE WORLD’S TOP 10 MILLION WEBSITES
SOURCES: W3TECHS, JANUARY 2018, INCLUDING WEB TRAFFIC RANKING DATA FROM ALEXA. LANGUAGE NAMES AS PER W3TECHS’S DEFINITIONS.
# LANGUAGE % WEBSITES ▲▼% Y-O-Y
01 ENGLISH (ALL) 51.2% -2.1%
02 RUSSIAN 6.8% +6.3%
03 GERMAN 5.6% +3.7%
04 JAPANESE 5.5% -3.5%
05 SPANISH (ALL) 5.1% +2.0%
06 FRENCH 4.1% +2.5%
07 PORTUGUESE (ALL) 2.6% -
08 ITALIAN 2.4% +4.3%
09 CHINESE (ALL) 2.1% +5.0%
10 POLISH 1.7% -
# LANGUAGE % WEBSITES ▲▼% Y-O-Y
11 PERSIAN 1.7% +13.3%
12 TURKISH 1.4% -12.5%
13 DUTCH / FLEMISH 1.3% -7.1%
14 KOREAN 1.0% +11.1%
15 CZECH 0.9% +12.5%
16 ARABIC 0.7% -12.5%
17 VIETNAMESE 0.6% -
18 GREEK 0.5% -
19 SWEDISH 0.5% -
20 HUNGARIAN 0.5% +25.0%

45
TOP GOOGLE SEARCH QUERIES IN 2017JAN
2018 BASED ON WORLDWIDE SEARCHES FOR FULL-YEAR 2017
SOURCE: GOOGLE TRENDS, JANUARY 2018.; KEPIOS ANALYSIS. NOTES: GOOGLE DOES NOT PUBLISH SEARCH VOLUMES, BUT THE ‘INDEX’ COLUMN SHOWS
RELATIVE VOLUMES FOR EACH QUERY COMPARED TO SEARCH VOLUMES FOR THE TOP QUERY (AN INDEX OF 50 MEANS THAT THE QUERY RECEIVED 50% OF
THE SEARCH VOLUME OF THE TOP QUERY). YEAR-ON-YEAR CHANGE FIGURES COMPARE INDEX VALUES FOR EACH QUERY IN JANUARY 2018 TO JANUARY 2017.
# QUERY INDEX VOLUME vs. 2016
01 FACEBOOK 100 -24%
02 YOUTUBE 60 -7%
03 GOOGLE 55 -13%
04 YOU 32 -10%
05 NEWS 21 UNCHANGED
06 WEATHER 20 +56%
07 GMAIL 17 -24%
08 HOTMAIL 15 UNCHANGED
09 AMAZON 15 +25%
10 FB 14 -27%
# QUERY INDEX VOLUME vs. 2016
11 MAIL 13 -8%
12 YAHOO 12 -17%
13 TRANSLATE 12 UNCHANGED
14 INSTAGRAM 10 +22%
15 HOT 10 UNCHANGED
16 CRAIGSLIST 9 -13%
17 MAPS 8 UNCHANGED
18 FACEBOOK LOGIN 8 -38%
19 EBAY 8 UNCHANGED
20 MAP 8 -14%

46
DIGITAL OPTIMISMJAN
2018 PERCENTAGE OF THE POPULATION THAT BELIEVES NEW TECHNOLOGIES OFFER MORE OPPORTUNITIES THAN RISKS
SOURCE: GOOGLE CONSUMER BAROMETER, JANUARY 2018.
80%
79%
76%
74%
74%
72%
71%
70%
68%
68%
66%
65%
62%
61%
61%
60%
58%
58%
58%
58%
57%
57%
57%
56%
54%
54%
53%
52%
49%
48%
48%
46%
44%
43%
41%
41%
38%
37%
NIGERIA
INDIA
U.A.E.
MOROCCO
PHILIPPINES
KENYA
INDONESIA
TURKEY
ARGENTINA
THAILAND
SOUTHAFRICA
SAUDIARABIA
SINGAPORE
MALAYSIA
VIETNAM
IRELAND
AUSTRALIA
BRAZIL
CHINA
SWEDEN
MEXICO
SPAIN
TAIWAN
NEWZEALAND
U.K.
U.S.A.
ITALY
PORTUGAL
NETHERLANDS
CANADA
RUSSIA
HONGKONG
JAPAN
SOUTHKOREA
FRANCE
POLAND
BELGIUM
GERMANY

47
USE OF AD-BLOCKERSJAN
2018 PERCENTAGE OF INTERNET USERS WHO USE AN AD-BLOCKING TOOL TO PREVENT THE DISPLAY OF ADVERTISING CONTENT
SOURCE: GLOBALWEBINDEX, Q2 & Q3 2017. NOTE: USERS OF AD-BLOCKERS MAY NOT USE THEM ALL THE TIME, OR USE THEM ON ALL THE DEVICES THEY USE TO ACCESS THE INTERNET.
54%
52%
50%
46%
45%
45%
43%
43%
42%
42%
42%
42%
41%
41%
40%
40%
40%
40%
40%
40%
39%
39%
38%
38%
37%
36%
36%
36%
36%
35%
34%
34%
34%
30%
28%
27%
24%
21%
19%
18%
CHINA
INDIA
INDONESIA
TAIWAN
U.S.A.
MALAYSIA
SOUTHAFRICA
POLAND
PORTUGAL
CANADA
SPAIN
NEWZEALAND
U.K.
GERMANY
BRAZIL
MEXICO
PHILIPPINES
SINGAPORE
TURKEY
ARGENTINA
SWEDEN
IRELAND
HONGKONG
VIETNAM
THAILAND
SAUDIARABIA
RUSSIA
FRANCE
AUSTRALIA
ITALY
BELGIUM
U.A.E.
EGYPT
NETHERLANDS
KENYA
SOUTHKOREA
NIGERIA
MOROCCO
GHANA
JAPAN

48
HOOTSUITE’S PERSPECTIVE: INTERNET THEMES
Click here to watch our Social Trends 2018 webinar
to explore the 5 trends that will change social marketing.
Online product research: Social
media continues to grow as a source
of information about products and
brands. As GlobalWebIndex found,
younger demographics are leading
these shifts. But even among 55 to
64 year-olds, 20% say they’ve used
social networks when researching
products and services.
End-to-end social journeys:
Emerging markets lead the way for
using social at every step of their
digital buying journey. According
to PWC, 70% of Chinese consumers
(versus 59% globally) use social
as a source of inspiration for
purchases, and 25% purchase
directly through a social channel.
Social-first internet adoption:
Social also drives internet
adoption in developing countries.
Pew Research Center found that
online adults in emerging and
developing nations are more
likely to use social media when
compared with their advanced-
economy counterparts.
As consumers spend more time on digital channels, we’re seeing new types of behaviours emerge:

49
Accelerating internet adoption in the developing world has critical implications for the future
of the net. Internet giants like Google, Facebook, and Alibaba will strive to create globally
scalable products that address the needs of the ‘next billion’ as well as those of existing users,
so we can expect to see every aspect of our digital experiences evolve in the coming months.
WE ARE SOCIAL’S ANALYSIS: THE FUTURE OF DIGITAL
THE RISE OF VIDEO VOICE INPUT IMAGE SEARCH VISUAL ADDRESSING
Audio-visual content
is more accessible to
people with lower levels
of literacy or fluency in
foreign languages
Voice control will soon
replace keyboards
and typing, especially
for search and social
media interactions
As the web moves to
a more visual / video
medium, image
search will become
an essential tool
URLs will evolve to cater
to lower levels of
literacy, as well as the
shift to voice control
instead of typing
Click here to download our Think Forward report to learn more
about how to navigate the future forces in Digital and Social.

51
TOTAL NUMBER
OF ACTIVE SOCIAL
MEDIA USERS
ACTIVE SOCIAL USERS
AS A PERCENTAGE OF
THE TOTAL POPULATION
TOTAL NUMBER
OF SOCIAL USERS
ACCESSING VIA MOBILE
ACTIVE MOBILE SOCIAL
USERS AS A PERCENTAGE
OF THE TOTAL POPULATION
JAN
2018
SOCIAL MEDIA USEBASED ON THE MONTHLY ACTIVE USERS REPORTED BY THE MOST ACTIVE SOCIAL MEDIA PLATFORM IN EACH COUNTRY
SOURCES: FACEBOOK; TENCENT; VKONTAKTE; KAKAO; NAVER; DING; TECHRASA; SIMILARWEB; KEPIOS ANALYSIS.
NOTE: PENETRATION FIGURES ARE FOR TOTAL POPULATION, REGARDLESS OF AGE.
3.196 42% 2.958 39%
BILLION BILLION

52
GLOBAL
AVERAGE:
NORTHERN
AMERICA
CENTRAL
AMERICA
SOUTH
AMERICA
SOUTHERN
AFRICA
WESTERN
ASIA
NORTHERN
EUROPE EASTERN
EUROPE
EASTERN
ASIA
OCEANIA
CENTRAL
ASIA
SOUTHERN
ASIA
SOUTHEAST
ASIA
THE
CARIBBEAN
WESTERN
EUROPE
SOUTHERN
EUROPE
WESTERN
AFRICA
NORTHERN
AFRICA
MIDDLE
AFRICA
EASTERN
AFRICA
SOCIAL MEDIA PENETRATION BY REGIONJAN
2018 TOTAL ACTIVE ACCOUNTS ON THE MOST ACTIVE SOCIAL NETWORK IN EACH COUNTRY, COMPARED TO POPULATION
42%
70%
59%
40%
63%
66%
54% 56%
45%
38%
11%
6%
7%
31%
55%
12%
20%
64%
55%
55%

53 SOURCES: FACEBOOK; TENCENT; VKONTAKTE; KAKAO; NAVER; DING; TECHRASA; SIMILARWEB; KEPIOS ANALYSIS.
SOCIAL MEDIA USE: REGIONAL OVERVIEWJAN
2018 MONTHLY ACTIVE SOCIAL MEDIA USERS (IN MILLIONS), AND SOCIAL MEDIA PENETRATION, BY REGION
SOCIAL MEDIA USERS, IN MILLIONS
64% 20% 55% 63% 70% 55% 45% 59% 54% 38% 56% 66% 11% 7% 55% 31% 40% 6% 12%
1,053
375
360
270
255
148
131
106
104
90
86
69
41
30
23
20
18
10
9
EASTERN
ASIA
SOUTHERN
ASIA
SOUTHEAST
ASIA
SOUTH
AMERICA
NORTHERN
AMERICA
WESTERN
ASIA
EASTERN
EUROPE
CENTRAL
AMERICA
WESTERN
EUROPE
NORTHERN
AFRICA
SOUTHERN
EUROPE
NORTHERN
EUROPE
WESTERN
AFRICA
EASTERN
AFRICA
OCEANIA
SOUTHERN
AFRICA
CARIBBEAN
MIDDLE
AFRICA
CENTRAL
ASIA

GLOBAL
AVERAGE
SOCIAL MEDIA PENETRATION BY COUNTRYJAN
2018 MONTHLY ACTIVE ACCOUNTS ON THE TOP SOCIAL NETWORK IN EACH COUNTRY, COMPARED TO POPULATION
99%
84%
83%
80%
78%
76%
75%
75%
74%
74%
73%
71%
69%
68%
66%
65%
65%
65%
64%
64%
64%
63%
63%
62%
58%
58%
57%
57%
56%
49%
47%
46%
45%
44%
42%
40%
32%
19%
19%
15%
10%
U.A.E.
SOUTHKOREA
SINGAPORE
TAIWAN
HONGKONG
ARGENTINA
MALAYSIA
SAUDIARABIA
NEWZEALAND
THAILAND
SWEDEN
U.S.A.
AUSTRALIA
CANADA
U.K.
BELGIUM
IRELAND
CHINA
NETHERLANDS
PORTUGAL
MEXICO
PHILIPPINES
TURKEY
BRAZIL
FRANCE
SPAIN
ITALY
VIETNAM
JAPAN
INDONESIA
RUSSIA
GERMANY
POLAND
MOROCCO
WORLDWIDE
EGYPT
SOUTHAFRICA
GHANA
INDIA
KENYA
NIGERIA

SOCIAL MEDIA PENETRATION RANKINGSJAN
2018 BASED ON SOCIAL MEDIA PENETRATION IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE
01 QATAR 99% 2,640,000
03 KUWAIT 98% 4,100,000
04 BRUNEI DARUSSALAM 95% 410,000
05 ARUBA 95% 100,000
06 BAHRAIN 92% 1,400,000
07 CAYMAN ISLANDS 87% 54,000
08 SOUTH KOREA 84% 43,044,000
09 SINGAPORE 83% 4,800,000
10 MALTA 83% 360,000
213 NORTH KOREA 0.06% 16,000
212 TURKMENISTAN 1% 33,000
211 ERITREA 1% 53,000
210 SOUTH SUDAN 1% 190,000
209 CHAD 2% 280,000
208 CENTRAL AFRICAN REPUBLIC 2% 97,000
207 NIGER 2% 480,000
206 MALAWI 3% 490,000
205 DEM. REP. OF THE CONGO 3% 2,200,000
204 BURUNDI 3% 340,000
HIGHEST SOCIAL MEDIA PENETRATION LOWEST SOCIAL MEDIA PENETRATION

GLOBAL
AVERAGE
ANNUAL GROWTH OF SOCIAL MEDIA USERSJAN
2018 YEAR-ON-YEAR INCREASE IN THE NUMBER OF PEOPLE USING SOCIAL MEDIA IN EACH COUNTRY vs. JANUARY 2017
32%
31%
23%
22%
20%
20%
15%
15%
15%
14%
13%
13%
12%
11%
11%
11%
11%
11%
10%
10%
10%
9%
9%
9%
9%
9%
9%
8%
8%
7%
7%
6%
6%
6%
6%
5%
5%
3%
2%
(UNCHANGED)
(UNCHANGED)
SAUDIARABIA
INDIA
INDONESIA
GHANA
SOUTHAFRICA
VIETNAM
GERMANY
RUSSIA
KENYA
MOROCCO
POLAND
WORLDWIDE
PHILIPPINES
EGYPT
JAPAN
THAILAND
IRELAND
SWEDEN
CHINA
ARGENTINA
ITALY
NEWZEALAND
MEXICO
MALAYSIA
SINGAPORE
BELGIUM
CANADA
PORTUGAL
SPAIN
U.S.A.
BRAZIL
AUSTRALIA
TURKEY
FRANCE
NIGERIA
HONGKONG
U.K.
SOUTHKOREA
U.A.E.
NETHERLANDS
TAIWAN

SOCIAL MEDIA GROWTH RANKINGSJAN
2018 BASED ON CHANGES IN ACTIVE SOCIAL MEDIA USERS IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE
# HIGHEST GROWTH (#) ▲ USERS ▲ %
01 CHINA 84,630,000 10%
02 INDIA 59,000,000 31%
03 INDONESIA 24,000,000 23%
04 IRAN 23,000,000 135%
05 UNITED STATES 16,000,000 7%
06 VIETNAM 9,000,000 20%
07 RUSSIA 8,826,800 15%
08 BRAZIL 8,000,000 7%
09 JAPAN 7,000,000 11%
10 MEXICO 7,000,000 9%
# HIGHEST GROWTH (%) ▲ % ▲ USERS
01 KIRIBATI 191% 21,000
02 TAJIKISTAN 172% 196,000
03 IRAN 135% 23,000,000
04 KYRGYZSTAN 117% 700,000
05 KAZAKHSTAN 87% 2,700,000
06 UZBEKISTAN 69% 530,000
07 VANUATU 57% 25,000
08 COMOROS 57% 47,000
09 SOLOMON ISLANDS 53% 26,000
10 CAMBODIA 43% 2,100,000
LARGEST GROWTH IN NUMBER OF SOCIAL MEDIA USERS vs. 2017 LARGEST PERCENTAGE GROWTH IN SOCIAL MEDIA USERS vs. 2017

58
TIME SPENT ON SOCIAL MEDIAJAN
2018 AVERAGE NUMBER OF HOURS THAT SOCIAL MEDIA USERS SPEND USING SOCIAL MEDIA EACH DAY VIA ANY DEVICE [SURVEY BASED]
3H57M
3H39M
3H23M
3H10M
3H09M
3H09M
3H07M
3H02M
3H00M
2H56M
2H56M
2H54M
2H48M
2H48M
2H37M
2H34M
2H26M
2H24M
2H19M
2H10M
2H06M
2H03M
2H01M
2H01M
2H00M
1H56M
1H54M
1H53M
1H53M
1H48M
1H47M
1H42M
1H39M
1H38M
1H34M
1H22M
1H20M
1H13M
1H12M
0H48M
PHILIPPINES
BRAZIL
INDONESIA
THAILAND
ARGENTINA
EGYPT
MEXICO
NIGERIA
MALAYSIA
U.A.E.
GHANA
KENYA
TURKEY
SOUTHAFRICA
VIETNAM
SAUDIARABIA
INDIA
MOROCCO
RUSSIA
PORTUGAL
SINGAPORE
TAIWAN
HONGKONG
U.S.A.
CHINA
SWEDEN
U.K.
NEWZEALAND
ITALY
CANADA
IRELAND
POLAND
AUSTRALIA
SPAIN
BELGIUM
FRANCE
NETHERLANDS
GERMANY
SOUTHKOREA
JAPAN

59
ACTIVE USERS OF KEY GLOBAL SOCIAL PLATFORMSJAN
2018 BASED ON THE MOST RECENTLY PUBLISHED MONTHLY ACTIVE USER ACCOUNTS FOR EACH PLATFORM, IN MILLIONS
SOURCES: KEPIOS ANALYSIS; LATEST COMPANY EARNINGS RELEASES, PRESS RELEASES OR MEDIA STATEMENTS; REPORTS IN REPUTABLE MEDIA; ALL AS OF JANUARY 2018. *ADVISORY:
PLATFORMS IDENTIFIED BY (*) HAVE NOT PUBLISHED UPDATED USER FIGURES IN THE PAST 12 MONTHS, SO FIGURES MAY BE LESS RELIABLE. **NOTES: THESE PLATFORMS DO NOT PUBLISH MAU
DATA. TUMBLR FIGURE IS FOR MONTHLY UNIQUE VISITORS IN DEC 2017, VIA SIMILARWEB. SNAPCHAT FIGURE VIA TECHCRUNCH, JUN 2017. LINKEDIN DATA VIA FORTUNE / APPTOPIA, APR 2017.
SOCIAL NETWORK
MESSENGER / CHAT APP / VOIP
DATA CORRECT TO:
27 JANUARY 2018
2,167
1,500
1,300
1,300
980
843
800
794
568
376
330
300
300
260
260
255
250
203
200
117
100
97
63
49
FACEBOOK
YOUTUBE
WHATSAPP
FB MESSENGER
WECHAT
QQ
INSTAGRAM
TUMBLR**
QZONE
SINA WEIBO
TWITTER
BAIDU TIEBA*
SKYPE*
LINKEDIN**
VIBER*
SNAPCHAT**
REDDIT
LINE
PINTEREST
YY
TELEGRAM*
VKONTAKTE
BBM*
KAKAOTALK

60
TOP MESSENGER APPS BY COUNTRYJAN
2018 BASED ON THE GOOGLE PLAY STORE RANK FOR EACH COUNTRY IN DECEMBER 2017
SOURCE: SIMILARWEB, JANUARY 2018, BASED ON THE GOOGLE PLAY APP STORE RANK FOR DECEMBER 2017. FIGURES IN PARENTHESES
IN THE LEGEND REPRESENT THE NUMBER OF COUNTRIES / TERRITORIES IN WHICH EACH PLATFORM IS THE TOP-RANKED MESSENGER APP.
WHATSAPP (128)
FACEBOOK MESSENGER (72)
VIBER (10)
WECHAT (3)
LINE (3)
TELEGRAM (3)
IMO (3)
KAKAOTALK (1)
HANGOUTS (1)
ANDROID MESSENGER (1)
NO DATA (14)

61
TOTAL NUMBER OF
MONTHLY ACTIVE
FACEBOOK USERS
ANNUAL CHANGE IN
FACEBOOK USERS
vs. JANUARY 2017
PERCENTAGE OF
FACEBOOK USERS
ACCESSING VIA MOBILE
JAN
2018
FACEBOOK USAGE ANALYSISA CLOSER LOOK AT FACEBOOK USE, BROKEN DOWN BY MOBILE USE AND SELF-DECLARED GENDER OF USERS
SOURCE: EXTRAPOLATION OF FACEBOOK DATA, JANUARY 2018.
PERCENTAGE OF
FACEBOOK PROFILES
DECLARED AS FEMALE
PERCENTAGE OF
FACEBOOK PROFILES
DECLARED AS MALE
2.17 +15% 88% 44% 56%
BILLION

62
FACEBOOK’S TOP COUNTRIES AND CITIESJAN
2018 COUNTRIES AND CITIES WITH THE LARGEST ACTIVE FACEBOOK USER BASES
SOURCES: EXTRAPOLATION OF FACEBOOK DATA, JANUARY 2018. *NOTE: ”% TOTAL” REPRESENTS THE PERCENTAGE SHARE OF TOTAL GLOBAL FACEBOOK MONTHLY ACTIVE USERS.
# TOP COUNTRIES USERS % TOTAL*
01 INDIA 250,000,000 12%
02 UNITED STATES 230,000,000 11%
03 BRAZIL 130,000,000 6%
04 INDONESIA 130,000,000 6%
05 MEXICO 83,000,000 4%
06 PHILIPPINES 67,000,000 3%
07 VIETNAM 55,000,000 3%
08 THAILAND 51,000,000 2%
09 TURKEY 51,000,000 2%
10 UNITED KINGDOM 44,000,000 2%
# TOP CITIES USERS % TOTAL*
01 BANGKOK 22,000,000 1.0%
02 DHAKA 20,000,000 0.9%
03 BEKASI 18,000,000 0.8%
04 JAKARTA 16,000,000 0.7%
05 MEXICO CITY 14,000,000 0.6%
06 QUEZON CITY 14,000,000 0.6%
07 ISTANBUL 14,000,000 0.6%
08 SÃO PAULO 13,000,000 0.6%
09 CAIRO 13,000,000 0.6%
10 HO CHI MINH 13,000,000 0.6%
COUNTRIES WITH THE LARGEST NUMBER OF ACTIVE FACEBOOK USERS CITIES WITH THE LARGEST NUMBER OF ACTIVE FACEBOOK USERS

63
AGE TOTAL FEMALE MALE
TOTAL
13 – 17
18 – 24
25 – 34
35 – 44
45 – 54
55 – 64
65+
FEMALE
MALE
PROFILE OF FACEBOOK USERSBREAKDOWN OF FACEBOOK’S GLOBAL USERS BY AGE AND GENDER, IN MILLIONS
SOURCES: EXTRAPOLATION OF FACEBOOK DATA, JANUARY 2018. NOTES: THE ‘TOTAL’ COLUMN OF THE INSET TABLE SHOWS ORIGINAL
VALUES, WHILE GRAPH VALUES HAVE BEEN DIVIDED BY ONE MILLION. TABLE PERCENTAGES REPRESENT THE RESPECTIVE GENDER AND AGE
GROUP’S SHARE OF TOTAL GLOBAL FACEBOOK USERS. TABLE VALUES MAY NOT SUM EXACTLY DUE TO ROUNDING IN THE SOURCE DATA.
13 – 17
YEARS OLD
65+
YEARS OLD
25 – 34
YEARS OLD
35 – 44
YEARS OLD
45 – 54
YEARS OLD
55 – 64
YEARS OLD
18 – 24
YEARS OLD
JAN
2018
TOTAL 2,170,000,000 44% 56%
13 – 17 180,000,000 4% 4%
18 – 24 610,000,000 12% 17%
25 – 34 630,000,000 12% 17%
35 – 44 360,000,000 7% 9%
45 – 54 200,000,000 5% 5%
55 – 64 110,000,000 3% 2%
65+ 76,000,000 2% 2%
80
250
260
160
99
59
39
96
361 371
201
100
53
37

64
FEMALE FACEBOOK PENETRATION BY AGEJAN
2018 FACEBOOK USERS WITH GENDER SET TO FEMALE, BY SELF-DECLARED AGE, COMPARED TO TOTAL FEMALE POPULATION AT EACH AGE
SOURCES: BASED ON DATA FROM FACEBOOK, JANUARY 2018, AND DATA FROM THE UNITED NATIONS AND THE U.S. CENSUS BUREAU (BOTH JANUARY 2018).
9%
20%
30%
36%
66%
87%
77%
72%
70%
77%
67%
63%
80%
57%
72%
56%
54%
59%
55%
49%
45%
46%
47%
43%
51%
42%
40%
38%
37%
37%
35%
33%
33%
31%
37%
32%
30%
29%
28%
29%
27%
27%
26%
24%
28%
23%
22%
22%
21%
21%
20%
18%
13%
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65

65
MALE FACEBOOK PENETRATION BY AGEJAN
2018 FACEBOOK USERS WITH GENDER SET TO MALE, BY SELF-DECLARED AGE, COMPARED TO TOTAL MALE POPULATION AT EACH AGE
SOURCES: BASED ON DATA FROM FACEBOOK, JANUARY 2018, AND DATA FROM THE UNITED NATIONS AND THE U.S. CENSUS BUREAU (BOTH JANUARY 2018). WHITE BARS INDICATE
AGES WHERE THE NUMBER OF FACEBOOK USERS WHOSE GENDER IS SET TO ‘MALE’ EXCEEDS THE TOTAL WORLD POPULATION OF MALES OF THAT AGE, ACCORDING TO DATA
FROM THE UNITED NATIONS AND THE U.S. CENSUS BUREAU.
9%
20%
32%
38%
78%
117%
102%
95%
94%
102%
91%
82%
112%
72%
100%
76%
75%
80%
81%
67%
57%
53%
57%
49%
66%
50%
47%
45%
44%
44%
40%
38%
39%
34%
40%
32%
30%
30%
29%
29%
27%
26%
25%
23%
27%
22%
21%
21%
20%
20%
18%
17%
16%
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65

66
FACEBOOK GENDER BALANCE RANKINGSJAN
2018 COUNTRIES WITH THE GREATEST SKEW IN THE GENDER BALANCE OF MONTHLY ACTIVE FACEBOOK USERS
# HIGHEST FEMALE RATIO % FEMALE USERS
01 BELARUS 58% 1,200,000
02 UKRAINE 57% 7,400,000
03 MOLDOVA 56% 560,000
04 RUSSIA 56% 20,000,000
05 LATVIA 55% 510,000
06 VENEZUELA 55% 7,700,000
07 KAZAKHSTAN 55% 3,200,000
08 FRENCH POLYNESIA 55% 94,000
09 CURAÇAO 55% 71,000
10 MACAU 55% 230,000
# HIGHEST MALE RATIO % MALE USERS
01 YEMEN 85% 2,000,000
02 AFGHANISTAN 84% 3,000,000
03 CHAD 82% 230,000
04 SOUTH SUDAN 82% 150,000
05 NIGER 81% 390,000
06 PAKISTAN 77% 27,100,000
07 INDIA 77% 192,300,000
08 MALI 76% 1,300,000
09 QATAR 76% 2,400,000
10 OMAN 76% 2,000,000
COUNTRIES WITH THE MOST SIGNIFICANT FEMALE SKEW ON FACEBOOK COUNTRIES WITH THE MOST SIGNIFICANT MALE SKEW ON FACEBOOK
SOURCES: EXTRAPOLATION OF FACEBOOK DATA, JANUARY 2018.

67
LAPTOPS &
DESKTOPS
SMARTPHONES
& TABLETS
FEATURE
PHONES
TABLET
DEVICES
ACTIVE USER ACCOUNTS:
JAN
2018
SHARE OF FACEBOOK USE BY DEVICEBASED ON THE NUMBER OF ACTIVE USER ACCOUNTS ACCESSING THE PLATFORM VIA EACH DEVICE, IN MILLIONS
ACTIVE USER ACCOUNTS: ACTIVE USER ACCOUNTS: ACTIVE USER ACCOUNTS:
31.8% 95.1% 0.5% 8.8%
687 MILLION 2,055 MILLION 10 MILLION 190 MILLION

68
LANGUAGES SPOKEN BY FACEBOOK USERSJAN
2018 THE LANGUAGES SPOKEN BY THE GREATEST NUMBER OF USERS ON FACEBOOK (EITHER SELF-REPORTED, OR SET WITHIN PROFILE SETTINGS)
# LANGUAGE % TOTAL NO. OF USERS
01 ENGLISH 50.9% 1,100,000,000
02 SPANISH 13.9% 300,000,000
03 HINDI 6.9% 150,000,000
04 INDONESIAN 6.9% 150,000,000
05 PORTUGUESE 6.9% 150,000,000
06 ARABIC 6.5% 140,000,000
07 FRENCH 5.1% 110,000,000
08 FILIPINO 2.9% 62,000,000
09 VIETNAMESE 2.7% 58,000,000
10 RUSSIAN 2.6% 56,000,000
SOURCES: EXTRAPOLATION OF FACEBOOK DATA, JANUARY 2018. LANGUAGE NAMES AS PER FACEBOOK’S DEFINITIONS.
# LANGUAGE % TOTAL NO. OF USERS
11 TURKISH 2.5% 53,000,000
12 THAI 2.4% 52,000,000
13 BENGALI 1.9% 42,000,000
14 GERMAN 1.9% 42,000,000
15 ITALIAN 1.7% 37,000,000
16 CHINESE (ALL) 1.6% 34,000,000
17 JAPANESE 1.5% 33,000,000
18 URDU 1.4% 30,000,000
19 KOREAN 0.9% 20,000,000
20 POLISH 0.9% 19,000,000

69
JAN
2018
AVERAGE FACEBOOK PAGE POST REACH
AVERAGE MONTHLY
CHANGE IN PAGE LIKES
AVERAGE POST REACH
vs. PAGE LIKES
AVERAGE ORGANIC
REACH vs. PAGE LIKES
PERCENTAGE OF PAGES
USING PAID MEDIA
AVERAGE MONTHLY GROWTH IN PAGE LIKES (‘FANS’), AVERAGE REACH OF PAGE POSTS vs. PAGE LIKES, AND PAID MEDIA
AVERAGE PAID REACH
vs. TOTAL REACH
SOURCE: LOCOWISE, JANUARY 2018. DATA REPRESENTS AVERAGE FIGURES FOR FULL-YEAR 2017. NOTE: REACH FIGURES COMPARE THE NUMBER OF TIMES THAT A
POST WAS SERVED IN USERS’ NEWSFEEDS TO THE TOTAL NUMBER OF PAGE ‘FANS’ (I.E. USERS THAT HAD LIKED THE PAGE) AT THE TIME THAT THE POST WAS PUBLISHED.
+0.20% 10.7% 8.0% 22.1% 26.8%

70
GLOBAL
AVERAGE
AVERAGE ORGANIC FACEBOOK REACHJAN
2018 THE AVERAGE ORGANIC REACH OF FACEBOOK PAGE POSTS COMPARED TO TOTAL PAGE LIKES
22%
17%
15%
15%
14%
14%
14%
13%
13%
12%
11%
11%
11%
11%
11%
10%
10%
10%
9%
9%
8%
8%
8%
8%
8%
7%
7%
7%
7%
7%
6%
6%
5%
5%
4%
3%
3%
3%
2%
1%
NETHERLANDS
GERMANY
FRANCE
NEWZEALAND
BELGIUM
SPAIN
AUSTRALIA
HONGKONG
SOUTHKOREA
SOUTHAFRICA
TURKEY
RUSSIA
ITALY
ARGENTINA
CANADA
U.K.
MOROCCO
BRAZIL
IRELAND
TAIWAN
SWEDEN
SINGAPORE
MALAYSIA
WORLDWIDE
PORTUGAL
MEXICO
INDIA
U.A.E.
U.S.A.
VIETNAM
POLAND
NIGERIA
KENYA
SAUDIARABIA
THAILAND
INDONESIA
PHILIPPINES
GHANA
EGYPT
JAPAN
SOURCE: LOCOWISE, JANUARY 2018. FIGURES ARE AVERAGES FOR FULL-YEAR 2017.

71
FACEBOOK ORGANIC REACH RANKINGSJAN
2018 BASED ON THE AVERAGE REACH OF FACEBOOK PAGE POSTS COMPARED TO TOTAL PAGE LIKES
# COUNTRY ORGANIC REACH
01 FINLAND 34.6%
02 VENEZUELA 27.3%
03 CAYMAN ISLANDS 24.7%
04 ICELAND 23.6%
05 BRUNEI DARUSSALAM 22.9%
06 NETHERLANDS 22.5%
07 AUSTRIA 22.5%
08 GREECE 21.9%
09 SLOVENIA 21.3%
10 UKRAINE 19.6%
COUNTRIES WITH THE HIGHEST PAGE ENGAGEMENT RATES ON FACEBOOK COUNTRIES WITH THE LOWEST PAGE ENGAGEMENT RATES ON FACEBOOK
SOURCE: LOCOWISE, JANUARY 2018.
# COUNTRY ORGANIC REACH
169 NAMIBIA 0.09%
168 BENIN 0.13%
167 ZAMBIA 0.14%
166 SIERRA LEONE 0.23%
165 LIBYA 0.25%
164 LESOTHO 0.32%
163 MOZAMBIQUE 0.32%
162 CURAÇAO 0.33%
161 TFYR MACEDONIA 0.38%
160 GUATEMALA 0.45%

72
AVERAGE ENGAGEMENT
RATE FOR FACEBOOK
PAGE POSTS (ALL TYPES)
AVERAGE ENGAGEMENT
RATE FOR FACEBOOK
PAGE VIDEO POSTS
AVERAGE ENGAGEMENT
RATE FOR FACEBOOK
PAGE PHOTO POSTS
AVERAGE ENGAGEMENT
RATE FOR FACEBOOK
PAGE LINK POSTS
JAN
2018
AVERAGE FACEBOOK ENGAGEMENT RATESTHE NUMBER OF PEOPLE WHO ENGAGE WITH A FACEBOOK PAGE’S POSTS vs. THE NUMBER OF PEOPLE THAT THOSE POSTS REACH
AVERAGE ENGAGEMENT
RATE FOR FACEBOOK
PAGE STATUS POSTS
SOURCE: LOCOWISE, JANUARY 2018. DATA REPRESENTS AVERAGE FIGURES FOR FULL-YEAR 2017. NOTE: ENGAGEMENT RATES COMPARE THE NUMBER OF PEOPLE WHO INTERACTED
WITH A POST TO THE TOTAL NUMBER OF UNIQUE USERS TO WHOM THAT POST WAS SERVED, REGARDLESS OF WHETHER THOSE USERS WERE FANS OF THE PAGE AT THAT TIME.
4.20% 5.23% 4.42% 3.90% 3.70%

73
GLOBAL
AVERAGE
AVERAGE FACEBOOK ENGAGEMENT RATESJAN
2018 THE AVERAGE NUMBER OF PEOPLE WHO ENGAGE WITH A FACEBOOK PAGE’S POSTS vs. THE NUMBER OF PEOPLE WHOM THOSE POSTS REACH
SOURCE: LOCOWISE, JANUARY 2018. FIGURES ARE AVERAGES FOR FULL-YEAR 2017.
8.13%
6.99%
6.83%
5.93%
5.90%
5.84%
5.82%
5.79%
5.74%
5.62%
5.41%
5.27%
5.12%
4.96%
4.95%
4.76%
4.73%
4.30%
4.26%
4.20%
4.16%
4.08%
4.06%
4.01%
3.99%
3.94%
3.93%
3.75%
3.75%
3.70%
3.39%
3.32%
3.21%
3.19%
3.18%
2.91%
2.91%
2.89%
2.81%
2.26%
BELGIUM
THAILAND
JAPAN
GHANA
PHILIPPINES
MALAYSIA
TAIWAN
HONGKONG
MOROCCO
RUSSIA
SOUTHKOREA
NETHERLANDS
BRAZIL
KENYA
FRANCE
PORTUGAL
SOUTHAFRICA
VIETNAM
SINGAPORE
WORLDWIDE
INDONESIA
U.S.A.
GERMANY
ARGENTINA
SPAIN
IRELAND
ITALY
U.K.
INDIA
AUSTRALIA
EGYPT
NEWZEALAND
NIGERIA
U.A.E.
MEXICO
CANADA
TURKEY
SAUDIARABIA
SWEDEN
POLAND

74
FACEBOOK PAGE ENGAGEMENT RATE RANKINGSJAN
2018 THE NUMBER OF PEOPLE WHO ENGAGE WITH FACEBOOK PAGES’ POSTS, COMPARED TO THE NUMBER OF PEOPLE WHOM THOSE POSTS REACH
# COUNTRY ENGAGEMENT
01 ST VINCENT & THE GRENADINES 10.0%
02 BRUNEI DARUSSALAM 9.8%
03 UKRAINE 9.5%
04 PERU 9.4%
05 FRENCH GUIANA 9.2%
06 KUWAIT 9.0%
07 HUNGARY 8.9%
08 MALTA 8.5%
09 BELGIUM 8.1%
10 LEBANON 7.9%
COUNTRIES WITH THE HIGHEST PAGE ENGAGEMENT RATES ON FACEBOOK COUNTRIES WITH THE LOWEST PAGE ENGAGEMENT RATES ON FACEBOOK
SOURCE: LOCOWISE, JANUARY 2018.
# COUNTRY ENGAGEMENT
171 LESOTHO 0.7%
170 MALI 0.9%
169 NORWAY 1.1%
168 THE BAHAMAS 1.1%
167 RWANDA 1.1%
166 KYRGYZSTAN 1.2%
165 SURINAME 1.3%
164 AFGHANISTAN 1.3%
163 VANUATU 1.5%
162 LAOS 1.7%

75
TOTAL NUMBER OF
MONTHLY ACTIVE
INSTAGRAM USERS
ACTIVE INSTAGRAM
USERS AS A PERCENTAGE
OF TOTAL POPULATION
FEMALE USERS AS A
PERCENTAGE OF ALL
ACTIVE INSTAGRAM USERS
MALE USERS AS A
PERCENTAGE OF ALL
ACTIVE INSTAGRAM USERS
JAN
2018
INSTAGRAM USAGE ANALYSISAN OVERVIEW OF MONTHLY ACTIVE INSTAGRAM USERS, BROKEN DOWN BY GENDER
SOURCE: EXTRAPOLATION OF DATA FROM INSTAGRAM (VIA FACEBOOK), JANUARY 2018. PENETRATION RATES ARE FOR TOTAL POPULATION, REGARDLESS OF AGE.
800 11% 50.4% 49.6%
MILLION

76
INSTAGRAM PENETRATION BY COUNTRYJAN
2018 THE NUMBER OF MONTHLY ACTIVE INSTAGRAM USERS, COMPARED TO TOTAL POPULATION
SOURCE: EXTRAPOLATION OF DATA FROM FACEBOOK, JANUARY 2018. PENETRATION RATES ARE FOR TOTAL POPULATION, REGARDLESS OF AGE.
47%
41%
38%
36%
36%
35%
35%
35%
34%
32%
32%
32%
31%
31%
31%
30%
30%
28%
27%
27%
26%
22%
22%
20%
20%
19%
19%
17%
15%
14%
11%
10%
10%
9%
7%
6%
4%
4%
4%
3%
SWEDEN
TURKEY
SINGAPORE
SAUDIARABIA
AUSTRALIA
HONGKONG
U.A.E.
MALAYSIA
U.S.A.
NETHERLANDS
NEWZEALAND
U.K.
ARGENTINA
IRELAND
TAIWAN
PORTUGAL
CANADA
SPAIN
BRAZIL
ITALY
BELGIUM
SOUTHKOREA
FRANCE
RUSSIA
INDONESIA
GERMANY
THAILAND
JAPAN
MEXICO
POLAND
WORLDWIDE
EGYPT
MOROCCO
PHILIPPINES
SOUTHAFRICA
VIETNAM
GHANA
INDIA
KENYA
NIGERIA
GLOBAL
AVERAGE

77
TOTAL
13 – 17
18 – 24
25 – 34
35 – 44
45 – 54
55 – 64
65+
FEMALE
MALE
PROFILE OF INSTAGRAM USERSBREAKDOWN OF INSTAGRAM’S GLOBAL USERS BY AGE AND GENDER, IN MILLIONS
SOURCES: EXTRAPOLATION OF DATA FROM INSTAGRAM (VIA FACEBOOK), JANUARY 2018. NOTES: THE ‘TOTAL’ COLUMN OF THE INSET TABLE
SHOWS ORIGINAL VALUES, WHILE GRAPH VALUES HAVE BEEN DIVIDED BY ONE MILLION. TABLE PERCENTAGES REPRESENT THE RESPECTIVE GENDER
AND AGE GROUP’S SHARE OF TOTAL GLOBAL INSTAGRAM USERS. TABLE VALUES MAY NOT SUM EXACTLY DUE TO ROUNDING IN THE SOURCE DATA.
13 – 17
YEARS OLD
65+
YEARS OLD
25 – 34
YEARS OLD
35 – 44
YEARS OLD
45 – 54
YEARS OLD
55 – 64
YEARS OLD
18 – 24
YEARS OLD
JAN
2018
28
128
117
67
33
13
8
33
117 117
74
41
17
9
TOTAL 800,000,000 51% 49%
13 – 17 61,000,000 3% 4%
18 – 24 245,000,000 16% 15%
25 – 34 234,000,000 15% 15%
35 – 44 140,000,000 8% 9%
45 – 54 73,000,000 4% 5%
55 – 64 30,000,000 2% 2%
65+ 17,000,000 1% 1%

78
INSTAGRAM’S TOP COUNTRIESJAN
2018 COUNTRIES WITH THE LARGEST ACTIVE INSTAGRAM USER BASES, BY TOTAL NUMBER OF USERS AND BY PENETRATION
SOURCES: EXTRAPOLATION OF DATA FROM FACEBOOK, JANUARY 2018.
# COUNTRY USERS PENETRATION
01 UNITED STATES 110,000,000 34%
02 BRAZIL 57,000,000 27%
03 INDONESIA 53,000,000 20%
04 INDIA 52,000,000 4%
05 TURKEY 33,000,000 41%
06 RUSSIA 29,000,000 20%
07 IRAN 24,000,000 29%
08 JAPAN 22,000,000 17%
09 UNITED KINGDOM 21,000,000 32%
10 MEXICO 20,000,000 15%
# COUNTRY PENETRATION USERS
02 SWEDEN 47% 4,700,000
03 ARUBA 46% 49,000
05 ICELAND 45% 150,000
06 NORWAY 43% 2,300,000
07 BAHRAIN 43% 660,000
08 CYPRUS 42% 500,000
09 TURKEY 41% 33,000,000
10 ISRAEL 39% 3,300,000
COUNTRIES WITH THE LARGEST NUMBER OF ACTIVE INSTAGRAM USERS COUNTRIES WITH THE HIGHEST INSTAGRAM PENETRATION RATES

79
HASHTAG AND EMOJI RANKINGSJAN
2018 BASED ON THE NUMBER OF TIMES PEOPLE USED EACH HASHTAG ON INSTAGRAM IN 2017, AND CUMULATIVE EMOJI USE ON TWITTER SINCE JULY 2013
SOURCES: INSTAGRAM HASHTAGS: KLEAR, JANUARY 2018, BASED ON GLOBAL INSTAGRAM USAGE FOR FULL-YEAR 2017 (ALL LANGUAGES). TWITTER EMOJI: EMOJITRACKER, JANUARY 2018,
BASED ON CUMULATIVE WORLDWIDE USES OF EACH EMOJI ON TWITTER BETWEEN 04 JULY 2013 AND 22 JANUARY 2018. FIGURES HAVE BEEN ROUNDED TO THE NEAREST MILLION.
# EMOJI USES ON TWITTER
01 😂 1,955,000,000
02 ❤ 918,000,000
03 😍 727,000,000
04 ♻ 688,000,000
05 ♥ 665,000,000
06 😭 556,000,000
07 😊 510,000,000
08 😒 454,000,000
09 💕 402,000,000
10 😘 395,000,000
# TOP INSTAGRAM HASHTAGS
01 #LOVE
02 #INSTAGOOD
03 #FASHION
04 #PHOTOOFTHEDAY
05 #BEAUTIFUL
06 #PICOFTHEDAY
07 #FITNESS
08 #STYLE
09 #TRAVEL
10 #HAPPY
MOST-USED HASHTAGS ON INSTAGRAM IN 2017 MOST-USED EMOJI ON TWITTER (CUMULATIVE)
# EMOJI USES ON TWITTER
11 😩 359,000,000
12 ☺ 344,000,000
13 👌 320,000,000
14 😔 295,000,000
15 😏 287,000,000
16 😁 282,000,000
17 😉 228,000,000
18 ⬅ 226,000,000
19 👍 198,000,000
20 😌 190,000,000
MOST-USED EMOJI ON TWITTER (CUMULATIVE)

80
Direct messenger marketing: as people spend more of their social media time in messengers, it will become increasingly
important for brands to define how they can add value in these environments. The combined opportunities of messengers
and commerce are spectacular, but brands will need to deliver relevance in a seamless, non-intrusive way.
Social commerce: the value of social commerce is set to explode over the next few years, with Technavio predicting that
revenues could reach US$165 billion by 2021. The existing success of Facebook Messenger bots, WeChat’s integrated
payments system, and developments like Amazon’s Spark all point to a bright future for ‘socially integrated omnichannel’.
Social search: social platforms continue to amass a wealth of data from people’s real-world behaviours, geo-tags, and
interest insights. With the continued evolution of visual search, social platforms are becoming more and more popular
places to search too, so we can expect to see more valuable innovations like Pinterest’s Lens in the coming months.
Hyper-transparency: brands are in a race to win back people’s trust, and they need to go beyond words. In the era of
‘fake news’, mistrust of brands, media, and governments has gone into overdrive, so brands must be willing to talk openly
about everything – not just the good bits. As a result, social media conversations and interactions will be ever more critical.
Consumers as contributors: brands are increasingly being driven by the ideas of, and interactions with, their consumers.
As a result, consumers are moving from passive buyers of a brand’s products, to actively shaping and defining the future
of the brands they care about. As a result, a brand’s ‘community’ has the potential to become its most valuable asset.
WE ARE SOCIAL’S SOCIAL PREDICTIONS FOR 2018
To learn more about these themes and what they mean for
your brand, click here to download our Think Forward report.

81
HOOTSUITE’S PERSPECTIVE: SOCIAL MEDIA THEMES
Click here to download our 2018 Social Media Trends Toolkit to align
your strategy with the year’s key social network and digital trends.
Facebook: Global connectivity. Social marketing platform. Mobile video is Facebook’s biggest bet in 2018. But they’ll
also boost brand discovery via the new Explore tab; use AI to encourage more people to join the 100 million people using
Groups; and accelerate organic and paid Messenger interactions.
YouTube: Mobile streaming and social TV platform. YouTube will expand their mass-market reach with original social TV
programing from YouTube Red, live broadcasting, and YouTube TV. Mobile remains key, but YouTube also saw a 70 percent
YOY increase in living room viewing.
Instagram: Peer-to-peer sharing. Growing engaged communities. With the explosive popularity of Instagram stories
(up to 250 million daily users) and enhanced live video features, Instagram’s focus will remain on organic engagement. In
2018, we’ll see mobile video engagement continue to rise and extended advertiser options, including ads in Stories.
Snapchat: Mobile storytelling and brand discovery platform. Snapchat will look to differentiate as a platform, focusing
on their ability to reach younger demographics at scale. Explore their self-serve ad tools, as well as searchable Stories,
location-based Context Cards, and Snap Maps.
LinkedIn: Professional conversation and content amplification platform. LinkedIn will continue their dominance with
professionals, leveraging their CRM integrations and expanded social features. For content amplification, use their video
creation tools and Snapchat-style geofilters for events and conference.

82
GLOBAL MOBILE SOCIAL MEDIA USE

83
GLOBAL
AVERAGE:
NORTHERN
AMERICA
CENTRAL
AMERICA
SOUTH
AMERICA
SOUTHERN
AFRICA
WESTERN
ASIA
NORTHERN
EUROPE EASTERN
EUROPE
EASTERN
ASIA
OCEANIA
CENTRAL
ASIA
SOUTHERN
ASIA
SOUTHEAST
ASIA
THE
CARIBBEAN
WESTERN
EUROPE
SOUTHERN
EUROPE
WESTERN
AFRICA
NORTHERN
AFRICA
MIDDLE
AFRICA
EASTERN
AFRICA
MOBILE SOCIAL MEDIA PENETRATION BY REGIONJAN
2018 ACTIVE ACCOUNTS ON THE TOP SOCIAL NETWORK IN EACH COUNTRY ACCESSING VIA MOBILE, COMPARED TO POPULATION
39%
61%
56%
37%
57%
57%
44% 48%
37%
35%
10%
5%
6%
27%
46%
6%
19%
64%
51%
49%

MOBILE SOCIAL MEDIA USE: REGIONAL OVERVIEWJAN
2018 MONTHLY MOBILE-ACTIVE ACCOUNTS ON THE TOP SOCIAL NETWORK IN EACH COUNTRY (IN MILLIONS), COMPARED TO POPULATION
MOBILE SOCIAL MEDIA USERS, IN MILLIONS
MOBILE SOCIAL PENETRATION
64% 19% 51% 57% 61% 46% 37% 56% 44% 35% 48% 57% 10% 6% 49% 27% 37% 5% 6%
1,051
348
330
245
221
125
108
100
85
82
74
60
37
28
20
18
16
9
4
EASTERN
ASIA
SOUTHERN
ASIA
SOUTHEAST
ASIA
SOUTH
AMERICA
NORTHERN
AMERICA
WESTERN
ASIA
EASTERN
EUROPE
CENTRAL
AMERICA
WESTERN
EUROPE
NORTHERN
AFRICA
SOUTHERN
EUROPE
NORTHERN
EUROPE
WESTERN
AFRICA
EASTERN
AFRICA
OCEANIA
SOUTHERN
AFRICA
CARIBBEAN
MIDDLE
AFRICA
CENTRAL
ASIA

GLOBAL
AVERAGE
MOBILE SOCIAL MEDIA PENETRATION BY COUNTRYJAN
2018 ACTIVE ACCOUNTS ON THE TOP SOCIAL NETWORK IN EACH COUNTRY ACCESSING VIA MOBILE, COMPARED TO POPULATION
92%
84%
76%
75%
70%
69%
67%
67%
66%
65%
63%
61%
61%
60%
59%
57%
57%
57%
57%
56%
56%
55%
55%
54%
54%
52%
51%
50%
48%
45%
42%
39%
39%
37%
36%
36%
28%
17%
17%
14%
9%
U.A.E.
SOUTHKOREA
TAIWAN
SINGAPORE
HONGKONG
MALAYSIA
ARGENTINA
THAILAND
NEWZEALAND
CHINA
SWEDEN
U.S.A.
AUSTRALIA
MEXICO
PHILIPPINES
NETHERLANDS
U.K.
BRAZIL
CANADA
IRELAND
JAPAN
PORTUGAL
BELGIUM
SAUDIARABIA
TURKEY
VIETNAM
ITALY
SPAIN
FRANCE
INDONESIA
MOROCCO
WORLDWIDE
RUSSIA
POLAND
GERMANY
EGYPT
SOUTHAFRICA
INDIA
GHANA
KENYA
NIGERIA

MOBILE SOCIAL MEDIA PENETRATION RANKINGSJAN
2018 BASED ON MOBILE SOCIAL MEDIA PENETRATION IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE
02 ARUBA 86% 91,000
03 QATAR 86% 2,300,000
04 SOUTH KOREA 84% 43,044,000
07 TAIWAN 76% 18,000,000
08 SINGAPORE 75% 4,300,000
09 CURAÇAO 75% 120,000
10 KUWAIT 74% 3,100,000
213 NORTH KOREA 0.04% 9,200
212 TURKMENISTAN 0.3% 16,000
211 ERITREA 0.9% 47,000
210 SOUTH SUDAN 1.3% 170,000
209 CHAD 1.7% 260,000
208 CENTRAL AFRICAN REPUBLIC 1.8% 85,000
207 TAJIKISTAN 1.9% 170,000
206 NIGER 2.0% 440,000
205 MALAWI 2.4% 450,000
204 DEM. REP. OF THE CONGO 2.4% 2,000,000
HIGHEST MOBILE SOCIAL MEDIA PENETRATION LOWEST MOBILE SOCIAL MEDIA PENETRATION

MOBILE SOCIAL MEDIA GROWTH RANKINGSJAN
2018 BASED ON CHANGES IN MOBILE-ACTIVE SOCIAL MEDIA USERS IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE
# HIGHEST GROWTH (#) ▲ USERS ▲ %
01 CHINA 84,630,000 10%
02 INDIA 63,000,000 38%
03 INDONESIA 28,000,000 30%
04 IRAN 23,000,000 135%
05 RUSSIA 10,507,795 23%
06 BRAZIL 10,000,000 9%
07 UNITED STATES 10,000,000 5%
08 MEXICO 9,000,000 13%
09 VIETNAM 9,000,000 22%
10 PHILIPPINES 8,000,000 15%
# HIGHEST GROWTH (%) ▲ % ▲ USERS
01 KIRIBATI 200% 20,000
02 IRAN 135% 23,000,000
03 TAJIKISTAN 94% 82,220
04 VANUATU 66% 25,000
05 COMOROS 64% 47,000
06 SOLOMON ISLANDS 62% 26,000
07 KYRGYZSTAN 59% 240,000
08 LAOS 47% 700,000
09 CHAD 44% 80,000
10 CAMBODIA 43% 1,900,000
LARGEST GROWTH IN NUMBER OF MOBILE SOCIAL MEDIA USERS vs. 2016 LARGEST PERCENTAGE GROWTH IN MOBILE SOCIAL MEDIA USERS vs. 2016

88
HOOTSUITE’S PERSPECTIVE: MOBILE SOCIAL THEMES
For Hootsuite’s recommendations on mobile and social
video, click here to see our 2018 Social Trends Report.
According to comScore,
one in every three minutes on
mobile is spent using a social
app. Whether reading the
news or hunting for product
reviews, spending time on
mobile is now synonymous
with social networking.
Mobile video is the
dominant social content
format. But it’s getting
harder to stand out. 46% of
respondents to Hootsuite’s
annual Social Trends Survey
say that they’re already
implementing social videos.
We’ve seen passive content
consumption on mobile climb.
For example, 60% of internet
users primarily use social sites
to find entertainment (which is
why social networks are racing
to fill feeds with short bursts
of mobile video content).

89
WE ARE SOCIAL’S PREDICTIONS: MOBILE SOCIAL
With 93% of the world’s social media users accessing social via smartphones and tablets, mobile
already sits at the heart of today’s social media experiences. The latest data and trends suggest that
our mobile social experiences will evolve considerably in the coming months though, with the
emphasis clearly on the importance of human interaction and conversation. Key themes include:
MORE ACTIVE
CONVERSATION
VIDEO
CHAT
AUGMENTED
INTERACTIONS
REAL-WORLD
INTEGRATION
Social media platforms
will (re)prioritise the
interactions between
people over passive
media consumption
Live video chat and
short recorded videos
will increasingly
replace text messaging,
especially in chat apps
AR functionality will
add variety and
useful annotation
options to our live
video conversations
Expect to see live
messenger support
and social payments
integrated into more
real-world settings
For more trends in Social and Mobile,
click here to download our Think Forward report.

91
NUMBER OF UNIQUE
MOBILE USERS (ANY
TYPE OF HANDSET)
MOBILE PENETRATION
(UNIQUE USERS vs.
TOTAL POPULATION)
MOBILE CONNECTIONS
AS A PERCENTAGE OF
TOTAL POPULATION
JAN
2018
MOBILE USERS vs. MOBILE CONNECTIONSCOMPARING THE NUMBER OF UNIQUE MOBILE USERS TO THE NUMBER OF MOBILE CONNECTIONS
AVERAGE NUMBER OF
CONNECTIONS PER
UNIQUE MOBILE USER
SOURCES: UNIQUE MOBILE USERS: GSMA INTELLIGENCE, JANUARY 2018; GOOGLE CONSUMER BAROMETER, JANUARY 2018;
MOBILE CONNECTIONS: GSMA INTELLIGENCE, Q4 2017. NOTE: PENETRATION FIGURES ARE FOR TOTAL POPULATION, REGARDLESS OF AGE.
TOTAL NUMBER
OF MOBILE
CONNECTIONS
5.135 68% 8.485 112% 1.65
BILLION BILLION

92
UNIQUE MOBILE USER PENETRATION BY COUNTRYJAN
2018 UNIQUE INDIVIDUALS USING MOBILE PHONES OF ANY TYPE BY COUNTRY, COMPARED TO NATIONAL POPULATIONS
SOURCES: GSMA INTELLIGENCE, JANUARY 2018; GOOGLE, JANUARY 2018; KEPIOS ANALYSIS. NOTES: WE’VE USED DIFFERENT SOURCES FOR THIS YEAR’S UNIQUE MOBILE
USER DATA vs. OUR DIGITAL IN 2017 REPORTS, SO NUMBERS WILL NOT BE DIRECTLY COMPARABLE. PENETRATION FIGURES ARE FOR TOTAL POPULATION, REGARDLESS OF AGE.
GLOBAL
AVERAGE
84%
83%
83%
82%
81%
80%
80%
80%
79%
79%
79%
79%
79%
79%
79%
78%
77%
77%
75%
75%
74%
73%
73%
73%
72%
72%
71%
70%
68%
68%
68%
67%
67%
67%
66%
66%
63%
62%
58%
56%
54%
SOUTHKOREA
HONGKONG
ITALY
SINGAPORE
POLAND
THAILAND
SPAIN
NETHERLANDS
TAIWAN
GERMANY
RUSSIA
CHINA
SWEDEN
PORTUGAL
JAPAN
AUSTRALIA
U.A.E.
BELGIUM
U.K.
FRANCE
IRELAND
VIETNAM
NEWZEALAND
TURKEY
U.S.A.
CANADA
SAUDIARABIA
MOROCCO
BRAZIL
MALAYSIA
WORLDWIDE
INDONESIA
GHANA
SOUTHAFRICA
EGYPT
ARGENTINA
INDIA
MEXICO
PHILIPPINES
KENYA
NIGERIA

93
GLOBAL
AVERAGE:
NORTHERN
AMERICA
LATIN
AMERICA
SUB-SAHARAN
AFRICA
COMMONWEALTH OF
INDEPENDENT STATES
ASIA-
PACIFIC
EUROPE
MIDDLE EAST &
NORTH AFRICA
UNIQUE MOBILE USER PENETRATION BY REGIONJAN
2018 THE NUMBER OF UNIQUE MOBILE USERS IN EACH COUNTRY COMPARED TO THE TOTAL POPULATION
68%
SOURCE: EXTRAPOLATED FROM DATA FROM GSMA INTELLIGENCE, 2017.
85%
80%
46%
69%
83%
73%
60%

94
TOTAL NUMBER
OF MOBILE USERS
(UNIQUE INDIVIDUALS)
TOTAL NUMBER
OF MOBILE
CONNECTIONS
TOTAL NUMBER
OF MOBILE USERS
(UNIQUE INDIVIDUALS)
TOTAL NUMBER
OF MOBILE
CONNECTIONS
JAN
2018
PERSPECTIVE: MOBILE USERS vs. CONNECTIONSCOMPARING THE NUMBER OF UNIQUE INDIVIDUALS USING MOBILE PHONES TO THE NUMBER OF MOBILE CONNECTIONS IN USE
GSMA INTELLIGENCE DATA ERICSSON MOBILITY REPORT DATA
SOURCES: GSMA INTELLIGENCE, JANUARY 2018; ERICSSON MOBILITY REPORT, NOVEMBER 2017.
5.135 8.485 5.300 7.800

95
GLOBAL
AVERAGE:
SOURCES: GSMA INTELLIGENCE, Q4 2017. NOTE: PENETRATION FIGURES ARE FOR TOTAL POPULATION, REGARDLESS OF AGE.
NORTHERN
AMERICA
CENTRAL
AMERICA
SOUTH
AMERICA
SOUTHERN
AFRICA
WESTERN
ASIA
NORTHERN
EUROPE EASTERN
EUROPE
EASTERN
ASIA
OCEANIA
CENTRAL
ASIA
SOUTHERN
ASIA
SOUTHEAST
ASIA
THE
CARIBBEAN
WESTERN
EUROPE
SOUTHERN
EUROPE
WESTERN
AFRICA
NORTHERN
AFRICA
MIDDLE
AFRICA
EASTERN
AFRICA
MOBILE CONNECTIVITY BY REGIONJAN
2018 THE NUMBER OF MOBILE CONNECTIONS COMPARED TO POPULATION (NOTE: NOT UNIQUE USERS)
112%
103%
96%
74%
115%
123%
119% 126%
157%
106%
89%
58%
61%
147%
108%
98%
91%
103%
141%
110%

96 SOURCES: GSMA INTELLIGENCE, Q4 2017; GOOGLE CONSUMER BAROMETER, JANUARY 2018.
MOBILE CONNECTIVITY: REGIONAL OVERVIEWJAN
2018 MOBILE CONNECTIONS (IN MILLIONS), AND MOBILE CONNECTIONS AS A PERCENTAGE OF POPULATION, BY REGION
MOBILE SUBSCRIPTIONS, IN MILLIONS
MOBILE SUBSCRIPTIONS vs. POPULATION
1,710
1,700
920
492
457
373
336
293
260
250
231
194
172
128
97
96
70
45
33
SOUTHERN
ASIA
EASTERN
ASIA
SOUTHEAST
ASIA
SOUTH
AMERICA
EASTERN
EUROPE
NORTHERN
AMERICA
WESTERN
AFRICA
WESTERN
ASIA
EASTERN
AFRICA
NORTHERN
AFRICA
WESTERN
EUROPE
SOUTHERN
EUROPE
CENTRAL
AMERICA
NORTHERN
EUROPE
MIDDLE
AFRICA
SOUTHERN
AFRICA
CENTRAL
ASIA
OCEANIA
CARIBBEAN
91% 103% 141% 115% 157% 103% 89% 108% 61% 106% 119% 126% 96% 123% 58% 147% 98% 110% 74%

MOBILE CONNECTIVITY BY COUNTRYJAN
2018 MOBILE CONNECTIONS BY COUNTRY, COMPARED TO NATIONAL POPULATIONS
GLOBAL
AVERAGE
202%
176%
172%
171%
157%
153%
153%
153%
150%
150%
146%
143%
135%
135%
135%
133%
132%
131%
130%
128%
120%
119%
118%
116%
115%
113%
112%
110%
108%
105%
103%
102%
99%
98%
98%
90%
90%
89%
85%
84%
77%
U.A.E.
RUSSIA
HONGKONG
SAUDIARABIA
INDONESIA
SWEDEN
VIETNAM
SOUTHAFRICA
JAPAN
SINGAPORE
PORTUGAL
ARGENTINA
THAILAND
GERMANY
NEWZEALAND
MALAYSIA
TAIWAN
POLAND
AUSTRALIA
ITALY
SPAIN
GHANA
MOROCCO
SOUTHKOREA
PHILIPPINES
BRAZIL
WORLDWIDE
U.K.
BELGIUM
U.S.A.
NETHERLANDS
EGYPT
CHINA
IRELAND
FRANCE
TURKEY
INDIA
CANADA
MEXICO
NIGERIA
KENYA

MOBILE CONNECTIVITY RANKINGSJAN
2018 BASED ON MOBILE CONNECTIONS IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE
HIGHEST RATIO OF MOBILE CONNECTIONS TO POPULATION LOWEST RATIO OF MOBILE CONNECTIONS TO POPULATION
# HIGHEST CONNECTIVITY % SUBS
01 MACAU 292% 1,833,870
02 BAHRAIN 229% 3,496,213
04 MALDIVES 188% 829,886
05 FINLAND 187% 10,348,193
06 SAINT KITTS & NEVIS 187% 103,879
07 CAMBODIA 181% 29,195,212
08 ANTIGUA & BARBUDA 179% 183,840
09 KUWAIT 178% 7,396,848
10 RUSSIA 176% 253,593,955
# LOWEST CONNECTIVITY % SUBS
212 ERITREA 14% 695,228
211 NORTH KOREA 15% 3,890,551
210 SOUTH SUDAN 16% 2,060,413
209 KIRIBATI 21% 24,277
208 MICRONESIA 21% 22,244
207 MADAGASCAR 37% 9,672,134
206 DJIBOUTI 39% 377,477
205 SOMALIA 41% 6,114,871
204 MALAWI 41% 7,775,612
203 CUBA 41% 4,736,294

99
TOTAL GLOBAL
CONNECTIONS
(ALL DEVICES)*
CONNECTIONS
USED ON SMART-
PHONE DEVICES
SHARE OF SMART-
PHONE CONNECTIONS
vs. TOTAL CONNECTIONS
CONNECTIONS
USED ON FEATURE-
PHONE DEVICES
JAN
2018
MOBILE CONNECTIONS BY DEVICEBASED ON GLOBAL SMARTPHONE CONNECTIONS COMPARED TO TOTAL GLOBAL MOBILE CONNECTIONS
SHARE OF FEATURE-
PHONE CONNECTIONS
vs. TOTAL CONNECTIONS
SOURCES: GSMA INTELLIGENCE, Q4 2017 & Q1 2018; ERICSSON MOBILITY REPORT, NOVEMBER 2017. *NOTE: TOTAL GLOBAL CONNECTIONS
INCLUDE APPROXIMATELY 260 MILLION MOBILE CONNECTIONS (3.1% OF THE TOTAL) USED BY PCS, TABLETS, AND MOBILE ROUTER DEVICES.
8.485 4.836 57% 3.389 40%
BILLION BILLION BILLION

100
TOTAL NUMBER
OF MOBILE
CONNECTIONS
MOBILE CONNECTIONS
AS A PERCENTAGE OF
TOTAL POPULATION
PERCENTAGE OF
MOBILE CONNECTIONS
THAT ARE PRE-PAID
PERCENTAGE OF
MOBILE CONNECTIONS
THAT ARE POST-PAID
PERCENTAGE OF MOBILE
CONNECTIONS THAT ARE
BROADBAND (3G & 4G)
JAN
2018
MOBILE CONNECTIONS BY TYPEBASED ON THE NUMBER OF CELLULAR CONNECTIONS (NOTE: NOT UNIQUE INDIVIDUALS)
SOURCE: GSMA INTELLIGENCE, Q4 2017. NOTE: PENETRATION FIGURES ARE FOR TOTAL POPULATION, REGARDLESS OF AGE.
8.485 112% 76% 24% 61%
BILLION

101 SOURCE: GSMA INTELLIGENCE, Q4 2017.
GLOBAL
AVERAGE
SHARE OF PRE-PAID CONNECTIONSJAN
2018 MOBILE CONNECTIONS THAT ARE PAID IN ADVANCE, AS A PERCENTAGE OF TOTAL MOBILE CONNECTIONS
98%
97%
96%
96%
95%
94%
92%
88%
88%
85%
85%
83%
81%
81%
79%
77%
76%
75%
74%
73%
70%
59%
53%
50%
49%
43%
41%
39%
36%
33%
33%
33%
27%
24%
24%
21%
18%
15%
10%
6%
0.4%
INDONESIA
GHANA
NIGERIA
KENYA
PHILIPPINES
INDIA
MOROCCO
VIETNAM
EGYPT
SOUTHAFRICA
MEXICO
U.A.E.
SAUDIARABIA
ITALY
THAILAND
CHINA
WORLDWIDE
RUSSIA
MALAYSIA
ARGENTINA
BRAZIL
NEWZEALAND
PORTUGAL
TURKEY
IRELAND
GERMANY
HONGKONG
SINGAPORE
BELGIUM
POLAND
AUSTRALIA
U.K.
SPAIN
NETHERLANDS
U.S.A.
SWEDEN
TAIWAN
CANADA
FRANCE
SOUTHKOREA
JAPAN

102 SOURCE: GSMA INTELLIGENCE, Q4 2017.
MOBILE CONTRACTS: PRE-PAID vs. POST-PAIDJAN
2018 BASED ON MOBILE CONNECTIONS IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE
PRE-PAID MOBILE CONTRACTS AS A PERCENTAGE OF ALL CONTRACTS POST-PAID MOBILE CONTRACTS AS A PERCENTAGE OF ALL CONTRACTS
# HIGHEST RATIO OF PRE-PAID % SHARE
01 NORTH KOREA 100.0%
02 BURKINA FASO 99.8%
03 BURUNDI 99.7%
04 GUINEA-BISSAU 99.6%
05 SOUTH SUDAN 99.5%
06 CÔTE D'IVOIRE 99.4%
07 TIMOR-LESTE 99.4%
08 MALI 99.2%
09 GUINEA 99.0%
10 SENEGAL 99.0%
# HIGHEST RATIO OF POST-PAID % SHARE
01 JAPAN 99.7%
02 SOUTH KOREA 94.2%
03 FINLAND 91.4%
04 FRANCE 89.9%
05 DENMARK 89.6%
06 NORWAY 87.5%
07 CANADA 85.3%
08 JERSEY 83.9%
09 TAIWAN 81.5%
10 ESTONIA 81.2%

103
GSMA INTELLIGENCE’S CONNECTIVITY INDEXJAN
2018 GSMA INTELLIGENCE’S ASSESSMENT OF MOBILE CONNECTIVITY DRIVERS AND ENABLERS BY COUNTRY (SCORES OUT OF A MAXIMUM OF 100)
SOURCE: GSMA INTELLIGENCE’S MOBILE CONNECTIVITY INDEX. FOR MORE INFORMATION, VISIT HTTP://WWW.MOBILECONNECTIVITYINDEX.COM/
87.29
85.17
83.42
83.21
82.74
82.44
82.22
82.12
82.08
82.00
80.56
80.17
80.01
79.73
79.17
78.91
77.12
76.23
75.97
72.29
70.73
70.34
69.85
68.86
68.05
67.62
65.98
64.33
62.75
61.80
59.97
59.65
55.14
54.95
52.71
48.73
48.54
42.02
41.66
AUSTRALIA
NEWZEALAND
SINGAPORE
SWEDEN
NETHERLANDS
IRELAND
CANADA
SOUTHKOREA
U.K.
GERMANY
U.S.A.
BELGIUM
HONGKONG
FRANCE
JAPAN
SPAIN
PORTUGAL
ITALY
POLAND
U.A.E.
CHINA
RUSSIA
MALAYSIA
SAUDIARABIA
THAILAND
ARGENTINA
MEXICO
TURKEY
BRAZIL
PHILIPPINES
SOUTHAFRICA
VIETNAM
MOROCCO
EGYPT
INDONESIA
GHANA
INDIA
NIGERIA
KENYA

104
GLOBAL MOBILE INTERNET USE

105
GLOBAL
AVERAGE:
NORTHERN
AMERICA
CENTRAL
AMERICA
SOUTH
AMERICA
SOUTHERN
AFRICA
WESTERN
ASIA
NORTHERN
EUROPE EASTERN
EUROPE
EASTERN
ASIA
OCEANIA
CENTRAL
ASIA
SOUTHERN
ASIA
SOUTHEAST
ASIA
THE
CARIBBEAN
WESTERN
EUROPE
SOUTHERN
EUROPE
WESTERN
AFRICA
NORTHERN
AFRICA
MIDDLE
AFRICA
EASTERN
AFRICA
BROADBAND MOBILE CONNECTIVITYJAN
2018 THE NUMBER OF BROADBAND MOBILE CONNECTIONS COMPARED TO POPULATION
63%
95%
62%
30%
82%
109%
98% 97%
92%
59%
33%
12%
22%
83%
63%
40%
31%
87%
81%
98%

106
MOBILE BROADBAND: REGIONAL OVERVIEWJAN
2018 MOBILE BROADBAND CONNECTIONS (IN MILLIONS), AND AS A PERCENTAGE OF POPULATION, BY REGION
MOBILE BROADBAND CONNECTIONS, IN MILLIONS
1,436
585
531
351
346
269
190
170
149
138
123
114
111
95
55
40
29
21
13
EASTERN
ASIA
SOUTHERN
ASIA
SOUTHEAST
ASIA
SOUTH
AMERICA
NORTHERN
AMERICA
EASTERN
EUROPE
WESTERN
EUROPE
WESTERN
ASIA
SOUTHERN
EUROPE
NORTHERN
AFRICA
WESTERN
AFRICA
NORTHERN
EUROPE
CENTRAL
AMERICA
EASTERN
AFRICA
SOUTHERN
AFRICA
OCEANIA
CENTRAL
ASIA
MIDDLE
AFRICA
CARIBBEAN
87% 31% 81% 82% 95% 92% 98% 63% 97% 59% 33% 109% 62% 22% 83% 98% 40% 12% 30%

107
MOBILE BROADBAND CONNECTIVITY
JAN
2018 THE NUMBER OF ACTIVE MOBILE BROADBAND CONNECTIONS COMPARED TO TOTAL POPULATION
162%
150%
148%
142%
141%
137%
134%
131%
129%
127%
122%
116%
111%
107%
103%
102%
99%
98%
98%
97%
94%
90%
88%
86%
84%
84%
82%
81%
81%
80%
66%
65%
63%
61%
59%
58%
52%
49%
35%
29%
22%
U.A.E.
SINGAPORE
JAPAN
SWEDEN
HONGKONG
SAUDIARABIA
THAILAND
TAIWAN
AUSTRALIA
PORTUGAL
NEWZEALAND
SOUTHKOREA
GERMANY
MALAYSIA
ITALY
POLAND
SPAIN
U.K.
RUSSIA
U.S.A.
BRAZIL
ARGENTINA
SOUTHAFRICA
NETHERLANDS
INDONESIA
CANADA
BELGIUM
FRANCE
CHINA
IRELAND
GHANA
PHILIPPINES
WORLDWIDE
MEXICO
EGYPT
MOROCCO
VIETNAM
TURKEY
NIGERIA
INDIA
KENYA

108
MOBILE BROADBAND PENETRATION RANKINGS
JAN
2018 BASED ON MOBILE BROADBAND CONNECTIONS IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE
HIGHEST RATIO OF 3G & 4G CONNECTIONS vs. POPULATION LOWEST RATIO OF 3G & 4G MOBILE CONNECTIONS vs. POPULATION
# HIGHEST PENETRATION % SUBS
01 MACAU 290% 1,816,632
02 FINLAND 163% 9,012,241
04 KUWAIT 159% 6,608,344
05 BAHRAIN 153% 2,345,260
06 SINGAPORE 150% 8,607,122
07 JAPAN 148% 188,852,882
08 SWEDEN 142% 14,093,584
09 DENMARK 141% 8,090,101
10 HONG KONG 141% 10,409,542
# LOWEST PENETRATION % SUBS
207 COMOROS 0.2% 1,319
206 EQUATORIAL GUINEA 0.5% 6,210
205 NIGER 2.1% 454,752
203 KIRIBATI 3.7% 4,399
202 SOMALIA 4.1% 607,207
201 GUYANA 4.8% 37,818
200 SOUTH SUDAN 5.2% 669,016
199 GREENLAND 5.4% 3,077
198 BURUNDI 6.5% 722,294

109
MOBILE BROADBAND’S SHARE OF CONNECTIONSJAN
2018 ACTIVE 3G & 4G MOBILE CONNECTIONS AS A PERCENTAGE OF TOTAL MOBILE CONNECTIONS
SOURCE: GSMA INTELLIGENCE, Q4 2017.
GLOBAL
AVERAGE
100%
100%
100%
100%
99%
99%
94%
93%
93%
91%
89%
87%
83%
83%
83%
83%
82%
82%
82%
82%
80%
80%
80%
80%
78%
76%
72%
63%
61%
58%
58%
56%
56%
56%
55%
54%
49%
41%
34%
33%
29%
SINGAPORE
TAIWAN
AUSTRALIA
SOUTHKOREA
JAPAN
THAILAND
CANADA
SWEDEN
U.S.A.
NEWZEALAND
U.K.
PORTUGAL
NETHERLANDS
BRAZIL
FRANCE
SPAIN
GERMANY
HONGKONG
IRELAND
CHINA
MALAYSIA
SAUDIARABIA
ITALY
U.A.E.
POLAND
BELGIUM
MEXICO
ARGENTINA
WORLDWIDE
SOUTHAFRICA
EGYPT
PHILIPPINES
GHANA
RUSSIA
TURKEY
INDONESIA
MOROCCO
NIGERIA
VIETNAM
INDIA
KENYA

110
MOBILE BROADBAND SHARE RANKINGS
SOURCE: GSMA INTELLIGENCE, Q4 2017.
JAN
2018 BASED ON MOBILE BROADBAND CONNECTIONS IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE
HIGHEST RATIO OF 3G & 4G CONNECTIONS vs. ALL CONNECTIONS LOWEST RATIO OF 3G & 4G MOBILE CONNECTIONS vs. ALL CONNECTIONS
# HIGHEST BROADBAND RATIO %
BROADBAND
CONNECTIONS
01 NORTH KOREA 100.0% 3,890,551
02 SINGAPORE 100.0% 8,607,122
03 TAIWAN 99.9% 31,072,273
04 AUSTRALIA 99.8% 31,858,044
05 SOUTH KOREA 99.5% 59,126,290
06 MACAU 99.1% 1,816,632
07 JAPAN 98.7% 188,852,882
08 THAILAND 98.6% 92,317,514
09 CANADA 94.4% 30,932,180
10 ISRAEL 93.1% 9,372,114
# LOWEST BROADBAND RATIO %
BROADBAND
CONNECTIONS
01 COMOROS 0.3% 1,319
02 EQUATORIAL GUINEA 0.9% 6,210
03 GREENLAND 4.8% 3,077
04 NIGER 4.8% 454,752
06 GUYANA 6.1% 37,818
07 SOMALIA 9.9% 607,207
08 CAMEROON 10.2% 2,230,924
09 GABON 10.2% 319,406
10 ST VINCENT & THE GRENADINES 10.5% 14,564

111
GLOBAL
AVERAGE
AVERAGE MOBILE CONNECTION SPEEDS
SOURCE: OOKLA SPEEDTEST, DECEMBER 2017.
JAN
2018 AVERAGE SPEED OF MOBILE INTERNET CONNECTIONS BY COUNTRY, IN MBPS
54.2
54.0
50.2
48.9
45.6
44.2
43.0
40.9
36.8
34.9
34.7
32.5
31.3
31.2
30.7
30.5
27.6
27.2
26.4
24.1
23.0
22.9
21.7
21.3
20.3
20.2
16.7
16.4
16.4
16.2
16.0
15.4
15.1
14.5
13.6
13.5
10.5
9.8
9.2
9.1
NETHERLANDS
SINGAPORE
U.A.E.
AUSTRALIA
CANADA
BELGIUM
SOUTHKOREA
NEWZEALAND
SWEDEN
TAIWAN
HONGKONG
CHINA
SPAIN
TURKEY
ITALY
FRANCE
U.K.
U.S.A.
GERMANY
PORTUGAL
JAPAN
POLAND
MEXICO
WORLDWIDE
VIETNAM
IRELAND
RUSSIA
MOROCCO
BRAZIL
SAUDIARABIA
MALAYSIA
EGYPT
KENYA
ARGENTINA
THAILAND
PHILIPPINES
NIGERIA
INDONESIA
GHANA
INDIA

112
GROWTH IN MOBILE’S SHARE OF WEB TRAFFIC
SOURCE: BASED ON DATA COLLECTED EACH JANUARY FROM STATCOUNTER.
JAN
2018 PERCENTAGE OF ALL GLOBAL WEB PAGES SERVED TO MOBILE PHONES IN JANUARY OF EACH YEAR
0.7%
2.9%
6.1%
10.7%
16.2%
27.1%
35.1%
43.6%
50.3%
52.2%
2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

113
JAN
2018
SHARE OF MOBILE WEB BY MOBILE OSBASED ON EACH OPERATING SYSTEM’S SHARE OF ALL GLOBAL MOBILE WEB REQUESTS
WEB REQUESTS FROM
ANDROID DEVICES
WEB REQUESTS FROM
APPLE IOS DEVICES
PERCENTAGE OF MOBILE WEB
REQUESTS FROM OTHER
MOBILE OPERATING SYSTEMS
SOURCE: STATCOUNTER, JANUARY 2018.
73.5% 19.9% 6.6%

114
JAN
2018
SHARE OF FACEBOOK ACCESSBASED ON EACH OPERATING SYSTEM’S SHARE OF GLOBAL FACEBOOK USERS ACCESSING VIA SMARTPHONES AND / OR TABLETS
FACEBOOK USERS ACCESSING
VIA ANDROID DEVICES
FACEBOOK USERS ACCESSING
VIA APPLE IOS DEVICES
FACEBOOK USERS ACCESSING VIA
OTHER MOBILE OPERATING SYSTEMS
76.2% 15.5% 8.3%

115
GLOBAL MOBILE DATA GROWTH
SOURCE: ERICSSON MOBILITY REPORT, NOVEMBER 2017.
JAN
2018 TOTAL MONTHLY GLOBAL MOBILE DATA TRAFFIC (UPLOAD & DOWNLOAD), IN EXABYTES (BILLIONS OF GIGABYTES)
Q4
2012
Q1
2013
Q2
2013
Q3
2013
Q4
2013
Q1
2014
Q2
2014
Q3
2014
Q4
2014
Q1
2015
Q2
2015
Q3
2015
Q4
2015
Q1
2016
Q2
2016
Q3
2012
Q3
2016
Q4
2016
Q1
2017
Q2
2017
Q3
2017
2
4
6
8
12
10
MONTHLY MOBILE DATA USED BY THE
AVERAGE SMARTPHONE WORLDWIDE: 2.9GB

116
GLOBAL
AVERAGE:
NORTHERN
AMERICA
LATIN
AMERICA
MIDDLE EAST
& AFRICA
CENTRAL
& EASTERN
EUROPE NORTH-
EAST ASIA
SOUTHEAST
ASIA & OCEANIA
INDIA, NEPAL
& BHUTAN
WESTERN
EUROPE
MONTHLY MOBILE DATA PER SMARTPHONEJAN
2018 BASED ON THE AVERAGE MONTHLY MOBILE DATA CONSUMPTION PER MOBILE SUBSCRIPTION ASSOCIATED WITH A SMARTPHONE IN 2017
2.9GB
7.1GB
2.4GB
4.1GB
3.8GB
2.0GB
3.9GB
1.9GB
2.7GB

117
GLOBAL
AVERAGE:
NORTHERN
AMERICA
LATIN
AMERICA
MIDDLE EAST
& AFRICA
CENTRAL
& EASTERN
EUROPE NORTH-
EAST ASIA
SOUTHEAST
ASIA & OCEANIA
INDIA, NEPAL
& BHUTAN
WESTERN
EUROPE
ANNUAL GROWTH IN SMARTPHONE DATA USEJAN
2018 BASED ON THE AVERAGE MONTHLY MOBILE DATA CONSUMPTION PER MOBILE SUBSCRIPTION ASSOCIATED WITH A SMARTPHONE IN 2016 & 2017
+24%
SOURCE: ERICSSON MOBILITY REPORT, NOVEMBER 2017. *NOTE: THE REDUCTION IN AVERAGE MOBILE DATA USE IN THE INDIA, NEPAL AND BHUTAN REGION IS DUE TO THE ENDING OF
A PROMOTIONAL OFFER, WHERE A TELCO IN INDIA HAD BEEN OFFERING FREE MOBILE DATA FOR AN EXTENDED PERIOD DURING 2016.
+37%
+41%
+46%
+41%
+54
-5%*
+58%
+50%

118
DISTRIBUTION OF MOBILE DATA PLANS
JAN
2018 BASED ON THE SHARE OF TOTAL GLOBAL SUBSCRIPTIONS AT EACH DATA PLAN
5
10
15
20
25
30
35
<100MB 100MB
TO 500MB
500MB
TO 1GB
1GB
TO 2GB
2GB
TO 5GB
5GB
TO 10GB
10GB
TO 50 GB
>50GB UNLIMITED
HIGHER GDP COUNTRIES
LOWER GDP COUNTRIES

119
JAN
2018
MOBILE DATA TRAFFIC BY REGIONTOTAL MONTHLY MOBILE DATA TRAFFIC TO SMARTPHONES, BY REGION
SOURCE: ERICSSON MOBILITY REPORT TRAFFIC EXPLORER TOOL, JANUARY 2018.
LATIN
AMERICA
NORTH
AMERICA
ASIA-
PACIFIC
CENTRAL EUROPE,
MIDDLE EAST & AFRICA
WESTERN
EUROPE
ANNUAL CHANGE: ANNUAL CHANGE: ANNUAL CHANGE: ANNUAL CHANGE: ANNUAL CHANGE:
1.02 2.11 4.95 2.04 1.39
BILLION
GIGABYTES
BILLION
GIGABYTES
BILLION
GIGABYTES
BILLION
GIGABYTES
BILLION
GIGABYTES
+62% +47% +59% +72% +54%

120
AVERAGE NUMBER
OF APPS INSTALLED
PER SMARTPHONE
AVERAGE NUMBER OF
APPS USED EACH MONTH
PER SMARTPHONE
AVERAGE TIME SPENT
USING APPS EACH DAY
PER SMARTPHONE
TIME SPENT USING
NATIVE MOBILE APPS vs.
MOBILE WEB BROWSERS
JAN
2018
GLOBAL MOBILE APP USAGE TRENDSTHE NUMBER OF APPS THAT SMARTPHONE USERS HAVE INSTALLED AND USE EACH MONTH, AND COMPARISONS WITH MOBILE WEB BROWSER USE
FREQUENCY OF NATIVE
APP USE vs. MOBILE
WEB BROWSER USE
SOURCE: APP ANNIE, JANUARY 2018. FIGURES REPRESENT GLOBAL AVERAGES ACROSS iOS AND ANDROID DEVICES.
31 1
80 40 2 HOURS 7:1 13:1

121
JAN
2018
TOP MOBILE APP RANKINGSRANKINGS OF TOP MOBILE APPS BY MONTHLY ACTIVE USERS AND BY NUMBER OF DOWNLOADS
SOURCE: APP ANNIE, JANUARY 2018, BASED ON DATA IN THE APP ANNIE 2017 RETROSPECTIVE REPORT. FOR MORE DETAILS, VISIT HTTPS://WWW.APPANNIE.COM/
NOTES: RANKINGS ARE BASED ON COMBINED DATA FOR BOTH THE APPLE iOS APP STORE AND THE GOOGLE PLAY APP STORE. MONTHLY ACTIVE USER RANKINGS ARE BASED
ON MONTHLY AVERAGES FOR FULL-YEAR 2017. NOTE: RANKINGS EXCLUDE PRE-INSTALLED APPS, SUCH AS YOUTUBE ON ANDROID DEVICES, AND SAFARI ON APPLE DEVICES.
RANKING OF MOBILE APPS BY MONTHLY ACTIVE USERS
# APP NAME DEVELOPER / COMPANY
01
02
03
04
05
06
07
08
09
10
# APP NAME DEVELOPER / COMPANY
01
02
03
04
05
06
07
08
09
10
RANKING OF MOBILE APPS BY NUMBER OF DOWNLOADS
FACEBOOK FACEBOOK
WHATSAPP MESSENGER FACEBOOK
WECHAT TENCENT
FACEBOOK MESSENGER FACEBOOK
QQ TENCENT
INSTAGRAM FACEBOOK
TAOBAO ALIBABA GROUP
ALIPAY ANT FINANCIAL SERVICES GROUP
WIFI MASTER KEY SHANGHAI LANTERN NETWORK
TENCENT VIDEO TENCENT
FACEBOOK MESSENGER FACEBOOK
FACEBOOK FACEBOOK
WHATSAPP MESSENGER FACEBOOK
INSTAGRAM FACEBOOK
SNAPCHAT SNAP
UC BROWSER ALIBABA GROUP
SHAREIT SHAREIT
UBER UBER TECHNOLOGIES
YOUTUBE GOOGLE
IMO IMO.IM

122
NUMBER OF MOBILE APPS
DOWNLOADED WORLDWIDE
IN 2017 (ALL PLATFORMS)
ANNUAL GROWTH IN
THE NUMBER OF MOBILE
APPS DOWNLOADED
TOTAL VALUE OF GLOBAL
CONSUMER SPEND ON
MOBILE APPS IN 2017
ANNUAL GROWTH IN VALUE
OF GLOBAL CONSUMER
SPEND ON MOBILE APPS
JAN
2018
GLOBAL MOBILE APP TRENDSGLOBAL APP DOWNLOADS, AND THE VALUE OF THE GLOBAL MOBILE APP MARKET IN UNITED STATES DOLLARS, INCLUDING ANNUAL TRENDS
AVERAGE CONSUMER
SPEND ON MOBILE APPS
PER SMARTPHONE IN 2017
SOURCE: APP ANNIE, JANUARY 2018; GSMA INTELLIGENCE, JANUARY 2018; ERICSSON, NOVEMBER 2017; KEPIOS ANALYSIS. NOTES: FIGURES REPRESENT COMBINED DATA FROM THE APPLE
iOS APP STORE, THE GOOGLE PLAY APP STORE, AND THIRD-PARTY ANDROID APP STORES, FOR FULL-YEAR 2017. CONSUMER SPEND DATA INCLUDES IN-APP PURCHASES AND APP STORES’
SHARE OF REVENUES, BUT EXCLUDES ADVERTISING AND E-COMMERCE REVENUES. AVERAGE CONSUMER SPEND PER SMARTPHONE FIGURE IS BASED ON DATA FROM MULTIPLE SOURCES.
175 +60% $86 +105% $17.81
BILLION BILLION

123
JAN
2018
TOP MOBILE APP CATEGORY RANKINGSRANKINGS OF TOP MOBILE APP CATEGORIES BY TOTAL DOWNLOADS AND ANNUAL REVENUE
SOURCE: APP ANNIE, JANUARY 2018, BASED ON DATA IN THE APP ANNIE 2017 RETROSPECTIVE REPORT. FOR MORE DETAILS, VISIT HTTPS://WWW.APPANNIE.COM/
# APP CATEGORY
01
02
03
04
05
06
07
08
09
10
# APP CATEGORY
01
02
03
04
05
06
07
08
09
10
# APP CATEGORY
01
02
03
04
05
06
07
08
09
10
# APP CATEGORY
01
02
03
04
05
06
07
08
09
10
iOS: 2017 DOWNLOADS iOS: 2017 REVENUES GOOGLE PLAY: 2017 DOWNLOADS GOOGLE PLAY: 2017 REVENUES
GAMES
ENTERTAINMENT
PHOTO & VIDEO
UTILITIES
SOCIAL NETWORKING
SHOPPING
FINANCE
LIFESTYLE
TRAVEL
EDUCATION
GAMES
ENTERTAINMENT
SOCIAL NETWORKING
MUSIC
LIFESTYLE
BOOKS
PHOTO & VIDEO
HEALTH & FITNESS
EDUCATION
PRODUCTIVITY
GAMES
TOOLS
ENTERTAINMENT
COMMUNICATION
PHOTOGRAPHY
SOCIAL
PRODUCTIVITY
MUSIC & AUDIO
SHOPPING
PERSONALISATION
GAMES
SOCIAL
ENTERTAINMENT
COMMUNICATION
LIFESTYLE
PRODUCTIVITY
MUSIC & AUDIO
EDUCATION
HEALTH & FITNESS
DATING

125
HAS A BANK
ACCOUNT
HAS A
CREDIT CARD
MAKES AND / OR RECEIVES
MOBILE PAYMENTS VIA GSMA
MAKES ONLINE PURCHASES
AND / OR PAYS BILLS ONLINE
JAN
2018
OVERVIEW OF FINANCIAL INCLUSION FACTORSPERCENTAGE OF THE POPULATION AGED 15+ THAT REPORTS OWNING OR USING EACH FINANCIAL PRODUCT OR SERVICE
PERCENTAGE OF WOMEN
WITH A CREDIT CARD
PERCENTAGE OF MEN
WITH A CREDIT CARD
PERCENTAGE OF WOMEN
MAKING INTERNET PAYMENTS
PERCENTAGE OF MEN
MAKING INTERNET PAYMENTS
SOURCE: WORLD BANK GLOBAL FINANCIAL INCLUSION DATA (2015). NOTE: FIGURES REPRESENT THE PERCENTAGE OF PEOPLE AGED 15+, NOT TOTAL POPULATION.
62% 18% 2% 17%
16% 19% 16% 17%

126
E-COMMERCE PENETRATIONJAN
2018 PERCENTAGE OF THE POPULATION WHO BOUGHT SOMETHING ONLINE VIA ANY DEVICE IN THE PAST MONTH [SURVEY-BASED]
SOURCE: GLOBALWEBINDEX, Q2 & Q3 2017.
78%
74%
74%
70%
69%
67%
64%
63%
63%
62%
61%
60%
59%
59%
59%
59%
59%
58%
57%
57%
56%
53%
47%
47%
46%
45%
45%
45%
43%
43%
40%
39%
39%
29%
26%
22%
U.K.
SOUTHKOREA
GERMANY
SWEDEN
U.S.A.
TAIWAN
NETHERLANDS
JAPAN
U.A.E.
THAILAND
FRANCE
NEWZEALAND
IRELAND
AUSTRALIA
MALAYSIA
SPAIN
SINGAPORE
HONGKONG
POLAND
CANADA
BELGIUM
ITALY
SAUDIARABIA
VIETNAM
RUSSIA
BRAZIL
ARGENTINA
CHINA
TURKEY
MEXICO
INDONESIA
PORTUGAL
PHILIPPINES
SOUTHAFRICA
INDIA
EGYPT

127
M-COMMERCE PENETRATIONJAN
2018 PERCENTAGE OF THE POPULATION WHO BOUGHT SOMETHING ONLINE VIA A PHONE IN THE PAST MONTH [SURVEY-BASED]
SOURCE: GLOBALWEBINDEX, Q2 & Q3 2017.
58%
52%
45%
45%
40%
40%
40%
39%
39%
37%
36%
35%
33%
33%
31%
30%
28%
27%
27%
26%
26%
25%
24%
24%
24%
23%
23%
22%
22%
22%
20%
19%
18%
17%
16%
14%
SOUTHKOREA
THAILAND
U.A.E.
TAIWAN
MALAYSIA
HONGKONG
U.K.
CHINA
SINGAPORE
SAUDIARABIA
U.S.A.
SWEDEN
VIETNAM
IRELAND
INDONESIA
TURKEY
NEWZEALAND
MEXICO
BRAZIL
SPAIN
AUSTRALIA
PHILIPPINES
JAPAN
ARGENTINA
ITALY
RUSSIA
GERMANY
CANADA
NETHERLANDS
POLAND
INDIA
BELGIUM
SOUTHAFRICA
FRANCE
PORTUGAL
EGYPT

128
GLOBAL
AVERAGE
E-COMMERCE ARPU: CONSUMER GOODSJAN
2018 AVERAGE AMOUNT SPENT ON E-COMMERCE PURCHASES BY EACH E-COMMERCE USER IN 2017, IN UNITED STATES DOLLARS
SOURCE: STATISTA DIGITAL MARKET OUTLOOK, E-COMMERCE INDUSTRY, ACCESSED JANUARY 2018.
$2,062
$1,819
$1,403
$1,346
$1,288
$1,251
$1,251
$1,087
$1,067
$1,039
$1,014
$894
$876
$858
$833
$783
$738
$730
$539
$469
$392
$346
$281
$251
$248
$229
$218
$181
$146
$113
$71
$62
$37
U.K.
U.S.A.
SWEDEN
NETHERLANDS
IRELAND
GERMANY
SOUTHKOREA
CANADA
SINGAPORE
FRANCE
JAPAN
HONGKONG
AUSTRALIA
CHINA
WORLDWIDE
BELGIUM
ITALY
SPAIN
PORTUGAL
SAUDIARABIA
POLAND
RUSSIA
BRAZIL
INDONESIA
THAILAND
MEXICO
ARGENTINA
TURKEY
SOUTHAFRICA
INDIA
MALAYSIA
VIETNAM
PHILIPPINES

129
FASHION
& BEAUTY
ELECTRONICS &
PHYSICAL MEDIA
FOOD &
PERSONAL CARE
FURNITURE &
APPLIANCES
JAN
2018
GLOBAL E-COMMERCE SPEND BY CATEGORYTHE TOTAL ANNUAL AMOUNT SPENT ON CONSUMER E-COMMERCE CATEGORIES AROUND THE WORLD, IN UNITED STATES DOLLARS
TOYS, DIY
& HOBBIES
TRAVEL (INCLUDING
ACCOMMODATION)
DIGITAL
MUSIC
VIDEO
GAMES
SOURCES: STATISTA DIGITAL MARKET OUTLOOK, E-COMMERCE INDUSTRY, E-TRAVEL INDUSTRY, AND DIGITAL MEDIA INDUSTRY, ALL ACCESSED JANUARY 2018.
NOTE: FIGURES ARE BASED ON ESTIMATES OF FULL-YEAR CONSUMER SPEND IN 2017, AND DO NOT INCLUDE B2B SPEND.
$408.0 $359.4 $139.8 $225.5
$341.5 $212.7 $11.2 $52.5

130
FASHION
& BEAUTY
ELECTRONICS &
PHYSICAL MEDIA
FOOD &
PERSONAL CARE
FURNITURE &
APPLIANCES
JAN
2018
GLOBAL E-COMMERCE GROWTH BY CATEGORYANNUAL CHANGE IN THE TOTAL AMOUNT SPENT ON CONSUMER E-COMMERCE CATEGORIES AROUND THE WORLD, IN UNITED STATES DOLLARS
TOYS, DIY
& HOBBIES
TRAVEL (INCLUDING
ACCOMMODATION)
DIGITAL
MUSIC
VIDEO
GAMES
SOURCES: STATISTA DIGITAL MARKET OUTLOOK, E-COMMERCE INDUSTRY, E-TRAVEL INDUSTRY, AND DIGITAL MEDIA INDUSTRY, ALL ACCESSED JANUARY 2018.
NOTE: FIGURES ARE BASED ON ESTIMATES OF FULL-YEAR CONSUMER SPEND IN 2017, AND DO NOT INCLUDE B2B SPEND.
+18% +12% +20% +16%
+17% +13% +13% +7%

131
TOTAL NUMBER OF PEOPLE
PURCHASING CONSUMER
GOODS VIA E-COMMERCE
PENETRATION OF CONSUMER
GOODS E-COMMERCE
(TOTAL POPULATION)
AVERAGE ANNUAL REVENUE
PER USER OF CONSUMER
GOODS E-COMMERCE (ARPU)
YEAR-ON-YEAR CHANGE:
JAN
2018
E-COMMERCE DETAIL: CONSUMER GOODSAN OVERVIEW OF THE E-COMMERCE MARKET FOR CONSUMER GOODS, WITH VALUES IN UNITED STATES DOLLARS
YEAR-ON-YEAR CHANGE: YEAR-ON-YEAR CHANGE:
SOURCE: STATISTA DIGITAL MARKET OUTLOOK, E-COMMERCE INDUSTRY, ACCESSED JANUARY 2018. NOTES: FIGURES REPRESENT SALES OF PHYSICAL GOODS VIA DIGITAL CHANNELS
ON ANY DEVICE TO PRIVATE END USERS, AND DO NOT INCLUDE DIGITAL MEDIA, DIGITAL SERVICES SUCH AS TRAVEL OR SOFTWARE, B2B PRODUCTS AND SERVICES, RESALE OF USED
GOODS, OR SALES BETWEEN PRIVATE PERSONS (P2P COMMERCE). PENETRATION FIGURE REPRESENTS PERCENTAGE OF TOTAL POPULATION, REGARDLESS OF AGE.
VALUE OF THE CONSUMER
GOODS E-COMMERCE MARKET
(TOTAL ANNUAL SALES REVENUE)
1.77 23% $1.474 $833
BILLION TRILLION
+8% +16% +7%

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