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Wearables - Nothing new but it's time to build engaging experiences. | Mobile Convention 2015

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Mobile Convention
Mobile Convention

Presentation of Steven Palmaers and Christophe Benoit from the Erasmus Hogeschool Brussel and PXL. They did a research of the wearable privacy/security, the wearable jungle and how to build the ultimate User Experience for Apps.

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Wearables
Wearables are nothing new We tend to use wearables like we are used to: Health monitoring Quantified Self Problem: narrow scope & retention Christophe Benoit
What is new: ability to communicate and interact How is my stomach doing this morning? Network of wearables for monitoring with centralisation of data Problem: egocentric (retention) Christophe Benoit
Solving the retention problem Engagement modelling Christophe Benoit
Digital Me Digital ItInterface A bigger scope Christophe Benoit
Wearable activities Check in/out Small payments Personal contextual notifications Identification (loyality cards) Evolving to a necessity Christophe Benoit
Takeaways Context is King Don’t build apps, build engaging experiences Christophe Benoit
Privacy / Security Two perspectives User Social network Three types of issues Data specific (right to forget, fear about what is done with the data) Device / application specific (social, criminal, ) Sensor specific (location, speech, images, videos) Possibly continuous & discreet Data collection & processing Data transmission & storage Sensor data / images / videos Surveillance Expose details by combining data Awareness & consent: often problematic Steven Palmaers
Privacy / Security What information is gathered? In what detail? How is it collected? How long is the information kept? How is the information used? Is it sold? Who has ownership? Right to be forgotten. Different access roles for different groups of users Can the user modify / tamper with / delete the data? Transmission / storage Encryption of data => privacy policies Steven Palmaers
Privacy / Security Wrist-mounted vs. head-mounted Wrist-mounted seems less intrusive GPS data is perceived as the most sensitive (Lack of) access control Non-disclosure => sensitive notifications are visible to people around you Hands-free operation => speech input / facial recognition Social media / real-time updates Data protection laws (per country, European, …) Steven Palmaers
Privacy / Security new technologies => new possibilities => new security threats Secure communication Wi-fi / Bluetooth Sensitive data (e.g. pin codes, financial data, …) Fraud Medical or financial history / insights Third party apps / malware Steven Palmaers
Contact information Christophe Benoit Erasmus University College Brussels christophe.benoit@ehb.be +32 471 32 11 75 Steven Palmaers PXL University College Hasselt Steven.palmaers@pxl.be +32 472 67 06 44

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Wearables - Nothing new but it's time to build engaging experiences. | Mobile Convention 2015

  • 2. Wearables are nothing new We tend to use wearables like we are used to: Health monitoring Quantified Self Problem: narrow scope & retention Christophe Benoit
  • 3. What is new: ability to communicate and interact How is my stomach doing this morning? Network of wearables for monitoring with centralisation of data Problem: egocentric (retention) Christophe Benoit
  • 4. Solving the retention problem Engagement modelling Christophe Benoit
  • 5. Digital Me Digital ItInterface A bigger scope Christophe Benoit
  • 6. Wearable activities Check in/out Small payments Personal contextual notifications Identification (loyality cards) Evolving to a necessity Christophe Benoit
  • 7. Takeaways Context is King Don’t build apps, build engaging experiences Christophe Benoit
  • 8. Privacy / Security Two perspectives User Social network Three types of issues Data specific (right to forget, fear about what is done with the data) Device / application specific (social, criminal, ) Sensor specific (location, speech, images, videos) Possibly continuous & discreet Data collection & processing Data transmission & storage Sensor data / images / videos Surveillance Expose details by combining data Awareness & consent: often problematic Steven Palmaers
  • 9. Privacy / Security What information is gathered? In what detail? How is it collected? How long is the information kept? How is the information used? Is it sold? Who has ownership? Right to be forgotten. Different access roles for different groups of users Can the user modify / tamper with / delete the data? Transmission / storage Encryption of data => privacy policies Steven Palmaers
  • 10. Privacy / Security Wrist-mounted vs. head-mounted Wrist-mounted seems less intrusive GPS data is perceived as the most sensitive (Lack of) access control Non-disclosure => sensitive notifications are visible to people around you Hands-free operation => speech input / facial recognition Social media / real-time updates Data protection laws (per country, European, …) Steven Palmaers
  • 11. Privacy / Security new technologies => new possibilities => new security threats Secure communication Wi-fi / Bluetooth Sensitive data (e.g. pin codes, financial data, …) Fraud Medical or financial history / insights Third party apps / malware Steven Palmaers
  • 12. Contact information Christophe Benoit Erasmus University College Brussels christophe.benoit@ehb.be +32 471 32 11 75 Steven Palmaers PXL University College Hasselt Steven.palmaers@pxl.be +32 472 67 06 44