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@fionas_h
WEB 3.0
fiona-scott-handley
Image	
 油Credit	
 油:	
 油h.p://www.desktopwallpaperhd.net/wallpaper-足design32440.html	
 油
Your customers are shutting out your
noise and organising themselves around
the messages they want to hear.
SO.. WEB 3.0 ?
The whole web is mobile
The whole web is social
Source:	
 油slideshare.net/kleinerperkins/kpcb-足internet-足trends-足2013	
 油
Mobile just overtook desktop in China
MOBILE
This wasnt meant to happen until next year
Image:	
 油h.p://etgafapasta.鍖les.wordpress.com/2012/11/pull-足bear-足man-足collecDon-足hipster-足premium-足autumn-足winter-足invierno-足2012-足fashion-足trends-足modaddicDon-足91.jpg	
 油
The 7 steps to greatness*
SO.. ARE YOU READY?
*as decided by me
≒ Listen	
 油
≒ Sort	
 油your	
 油strategy	
 油(what	
 油value	
 油
do	
 油you	
 油add?)	
 油
≒ Rally	
 油the	
 油troops	
 油(virtual/out-足
sourced/in-足house)	
 油
≒ Get	
 油going	
 油
≒ Test-足learn-足adapt	
 油
≒ Measure	
 油	
 油
Listen
STEP 1:
Which means you have to be quiet for a bit!
h.p://3.bp.blogspot.com/-足DF9TD1ewBPE/TkLIQw_FzGI/AAAAAAAABHI/EJUxof_SE8E/s1600/pull-足and-足bear.jpg	
 油
Brand
STEP 2:
Know what you stand for
How will you tell your story?
h.p://4.bp.blogspot.com/-足ViIm70clEV0/T5fMvsWjJPI/AAAAAAAABgs/dBTN1-足P1W04/s1600/19.jpg	
 油
Strategy
STEP 3:
Get it sorted FIRST
Understand the value your brand adds
h.ps://encrypted-足tbn1.gstaDc.com/images?q=tbn:ANd9GcRLAY2Bm6kJR4yxN8ci2LyCsbbX8M4YZ8H-足uDT4VhcabOzuMPb8BQ	
 油
Infrastructure
STEP 4:
Rally your troops (get your own A-Team!)
You can have a real or virtual team
Outsource for gaps in expertise
Process, process, process
Get going
STEP 5:
Dont wait for it to be perfect
Just have a structure in place
Track whos doing what
Image	
 油credit:	
 油h.ps://encrypted-足tbn2.gstaDc.com/images?q=tbn:ANd9GcTyLl_54k0XjzGUWggHbbd8B1Frqu6r0MSZQ4tndEpyzC6Q2BKr	
 油
Test  learn - adapt
STEP 6:
Quickly
Use A/B testing
Learn and move on. Dont linger.
Create your own wisdom
Measure
STEP 7:
Customer knowledge (behavioural or buying insights)
Advocacy (use your audience to talk to their audience)
ARPU increases, churn decreases
Brand metrics
Image	
 油credit:	
 油h.p://www.theblogismine.com	
 油

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Web3.0 keynote v2

  • 1. @fionas_h WEB 3.0 fiona-scott-handley Image 油Credit 油: 油h.p://www.desktopwallpaperhd.net/wallpaper-足design32440.html 油
  • 2. Your customers are shutting out your noise and organising themselves around the messages they want to hear. SO.. WEB 3.0 ? The whole web is mobile The whole web is social
  • 3. Source: 油slideshare.net/kleinerperkins/kpcb-足internet-足trends-足2013 油 Mobile just overtook desktop in China MOBILE This wasnt meant to happen until next year Image: 油h.p://etgafapasta.鍖les.wordpress.com/2012/11/pull-足bear-足man-足collecDon-足hipster-足premium-足autumn-足winter-足invierno-足2012-足fashion-足trends-足modaddicDon-足91.jpg 油
  • 4. The 7 steps to greatness* SO.. ARE YOU READY? *as decided by me
  • 5. ≒ Listen 油 ≒ Sort 油your 油strategy 油(what 油value 油 do 油you 油add?) 油 ≒ Rally 油the 油troops 油(virtual/out-足 sourced/in-足house) 油 ≒ Get 油going 油 ≒ Test-足learn-足adapt 油 ≒ Measure 油 油 Listen STEP 1: Which means you have to be quiet for a bit! h.p://3.bp.blogspot.com/-足DF9TD1ewBPE/TkLIQw_FzGI/AAAAAAAABHI/EJUxof_SE8E/s1600/pull-足and-足bear.jpg 油
  • 6. Brand STEP 2: Know what you stand for How will you tell your story? h.p://4.bp.blogspot.com/-足ViIm70clEV0/T5fMvsWjJPI/AAAAAAAABgs/dBTN1-足P1W04/s1600/19.jpg 油
  • 7. Strategy STEP 3: Get it sorted FIRST Understand the value your brand adds h.ps://encrypted-足tbn1.gstaDc.com/images?q=tbn:ANd9GcRLAY2Bm6kJR4yxN8ci2LyCsbbX8M4YZ8H-足uDT4VhcabOzuMPb8BQ 油
  • 8. Infrastructure STEP 4: Rally your troops (get your own A-Team!) You can have a real or virtual team Outsource for gaps in expertise Process, process, process
  • 9. Get going STEP 5: Dont wait for it to be perfect Just have a structure in place Track whos doing what Image 油credit: 油h.ps://encrypted-足tbn2.gstaDc.com/images?q=tbn:ANd9GcTyLl_54k0XjzGUWggHbbd8B1Frqu6r0MSZQ4tndEpyzC6Q2BKr 油
  • 10. Test learn - adapt STEP 6: Quickly Use A/B testing Learn and move on. Dont linger. Create your own wisdom
  • 11. Measure STEP 7: Customer knowledge (behavioural or buying insights) Advocacy (use your audience to talk to their audience) ARPU increases, churn decreases Brand metrics Image 油credit: 油h.p://www.theblogismine.com 油