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SAP IS Utilities / Customer Care and Service
sapisumentor@gmail.com

Why – The scope for SAP ISU /CCS
What – The components of SAP ISU / CCS
How – Online delivery Model

 POSITIONING One has to get into a niche area to be
positioned apart .
 STABILITY Utilities has been a stable market throughout
the world and it will be in future as well , as
it’s a necessity for all of us ,be it Electricity,
water, waste management, Heating and Gas.
 GROWTH SAP IS Utilities started growing in markets
like US and Asia Pacific .
 DEMAND Energy (Electricity) market is poised for
Growth as demand is growing exponentially.
 FOCUS Top IT consulting companies are increasing
their focus on this vertical.

 Generation
 Transmission
 Distribution
 Supply ( REP)
Deregulation

What –The components of SAP ISU
 Master Data
 Basic Functions
 Device Management
 Billing and Invoicing
 Contract Accounting

Master Data Basic Functions
Device
Management
Billing and
Invoicing
Contract Account
Receivables and
Payable
 Business Master Data
 Technical Master Data

Device
Management
Billing and
Invoicing
Contract Account
Receivables and
Payable
 Regional Structure
 Portioning and Scheduling

Device
Management
Billing and
Invoicing
Contract Account
Receivables and
Payable
 Device Master data
 Device Installation
 Meter Reading

Device
Management
Billing and
Invoicing
Contract Account
Receivables and
Payable
 Rate Structure
 Billing Process
 Invoicing

Device
Management
Billing and
Invoicing
Contract Account
Receivables and
Payable
 Organizational Structure
of Contract Accounting
 Transactions and Account determination
 Posting and Documents.

Advanced Topics
 Energy Data Management
 Real Time Pricing
 Enhanced Message Monitoring Application
EMMA / BPEM

Road Ahead…….
 Smart Metering
 Advanced Meter Infrastructure ( AMI )
 Smart Grid

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