WFO solution by Teleopti and ZOOM International
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This document provides a basic overview of Teleopti's integrated WFO suite called ZOOM, which combines their WFM and QM solutions. Some key points: - ZOOM integrates Teleopti's industry-leading WFM solution and their comprehensive QM solution into a single modular WFO suite. - It allows customers to leverage combined WFM and QM data to get a full picture across forecasting, scheduling, performance and quality. - Teleopti has a global presence with 22 offices worldwide, over 1,200 customers in more than 70 countries, and indirect sales partnerships.
WFO solution by Teleopti and ZOOM International
- 1. Teleopti ZOOM WFO Basic overview, May 2012
- 2. Teleopti ZOOM CCC QM Suite Worlds most respected WFM Comprehensive and flexible solution for enterprise level Quality Management solution. contact centers.
- 3. Now integrated into single suite! Forming modular WFO based on best-of-breed WFM and QM solutions and standards-based open interfaces
- 4. Joint sales and support channels 22 offices around the globe 1.200 customers in more than 70 countries Indirect sales model with common partners More than 9 out of 10 partners recommend us to others
- 5. Advantages of our joint WFO solution
- 6. See the big picture Combine QM and WFM data in Teleopti Agent Portal, create customized dashboards and scorecards. Use agents quality score for performance based planning. Act!
- 7. Integration roadmap 2012 2013
- 8. Leverage combined data Single point of entry simplifies handling of agents data. Map agents data to contact centers platforms. Enhance both QM and WFM process with combined data. Close QM loop by pushing self evaluation notifications to agents via Agent Schedule Messenger
- 9. Enhance WFM with Quality Score Improve forecasting to drive service levels. Visualize the impact of QM campaigns in forecasted service levels. Push QM notifications to agents desktop widget. Schedule best performing agents for critical peaks.
- 10. Drive QM based on WFM schedules Plan agents evaluations and self evaluations based on their schedules. Smart search for specific interactions within agents lifecycle.
- 11. Sales, deployment and support. Simplified. 1 Single QM / WFM Consultancy Single quoting template Single legal documentation Single competitive take out programs Single ELA agreements
- 12. Free first steps into WFM Each customer with ZOOM ScoreCARD deployed is provided with a FREE Enterprise License for Teleopti Forecasts.
- 13. Contact us Teleopti AB ZOOM INTERNATIONAL Head Office HQ EUROPE Berga backe 2 SE-182 17 Danderyd Havl鱈kovo n叩mst鱈 2130 00 Prague Sweden 3Czech Republic Phone:+46856895000 Phone: +420 222 554 111Email: Email: info@teleopti.com sales@zoomint.com