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11 Nov 2016 SCCCI
by Kenny Goh, CA (Singapore)
Expectation  Reality
On the menu On the table
Duck or Rabbit
Duck or Rabbit
Duck
The most important thing in
communication is hearing
what isn't said.
Peter F. Drucker
What it means
what you hear  what it means
金撃呉高財獅
What you hear
Its easy to 顎壊艶
Its easy to use
Few mouse clicks to get to a
particular function
Keyboard shortcuts to reduce
mouse clicks
Simple non-technical terms to ease
understanding
Comfortable look & feel to move
around
Easy to use  Able to use
Ease of use is a software feature, not a measure
of capabilityof the person using the software.
What Accounting Software Suppliers Don't Tell You
Its easy to use
It's easy to use, BUT
whether your
people know how
to use or not is a
different thing
Understand that however easy, using
software has pre-requisites
Accounts Assistant
A fast-growing SME looking for a dynamic and qualified
person for the above post:
 Knowledge of XYZ Accounting Software an added
advantage
 NO accounting knowledge required
 NO computer knowledge required
Remuneration will commensurate with experience.
 NO training will be provided.
. 1 You dont need
accounting knowledge
What Accounting Software Suppliers Don't Tell You
"One of the mistakes
businesses make when they buy
accounting software is in
believing that they don't
need to know
anything at all about
financial accounting because the
software will just
take care of it for you."
Data entry  Accounting
Dont need accounting knowledge
Dont need accounting knowledge to
input into the software
BUT need accounting knowledge to
set up the software &
supervise the output
from the software
Be specific about the setup involved  engage
or employ  NEVER take easy for an answer
. 2 You dont need
computer knowledge
Knowledge
Knowledge
 Expertise
Time
Master
0
Dont need computer knowledge
Dont need to be a computer expert
BUT still need to be
computer literate
Accounting
knowledge
Computer
knowledge
Yes! The software
can do this
Knowledge Master
0 Training
Software  Human
19 Oct 2016
Time spent
in learning
Standard
classroom
training
Customised
classroom
training
1-to-1
consultancy
Time
Interaction
Self-
study
Online
portal
Trainingrequired
Time spent
in learning
Dollar cost
Standard
classroom
training
Customised
classroom
training
1-to-1
consultancy
Time / $
Interaction
Self-
study
Online
portal
Trainingrequires $$$
Yes! The software can do this
Yes, the software can do this
BUT whether your people
know how to use or not
is (again) a different thing
Accounting
knowledge
Computer
knowledge
Software
training
Yes, we can do a non-
obligatory demo
Yes, we can do a non-
obligatory demo
Yes, we can do a non-obligatory demo.
Non-obligatory means not-
immediately-obligatory.
Seriously, weve got bills to pay too.
What business are you in ?
Every zebrais different
What business are you in ?
IMPORTANT!
Even if I dont ask,
you must TELL ME
Every business is different

Pre-Sales Questionnaire
How much is the software ?
How much is the cab fare ?
How much is the cab fare ?
How much is the cab fare ?
How much is the cab fare ?
Source: www.lta.gov.sg
Software Solution  Commodity
How much is the software ?
Seriously?
It Depends
Understand all that you need to have 
Remember pre-sales questionnaire?
What are the
system requirements ?
Hardware
Users
Software
as strongas the weakest
Ok, what about your
user specs ?

What are the
system requirements ?
Software  Driverless car
Software  Magic
11 Nov 2016 SCCCI
Thank you
by Kenny Goh, CA (Singapore)

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What Accounting Software Suppliers Don't Tell You