Boards can learn from Boeing's mistakes regarding oversight of safety issues. Shareholders sued Boeing's board for failing to properly oversee safety prior to two 737 MAX crashes that killed 346 people. Boeing's strategy to minimize training costs for the 737 MAX relied on unrealistic assumptions about pilot response and led to significant losses; the shareholders argue the board could have prevented this. Effective boards must fulfill their fiduciary duties of care, loyalty, and candor by closely monitoring company strategy and progress.
2. What Corporate Boards Can
Learn from Boeings Mistakes
by Sandra J. Sucher and Shalene Gupta
June 02, 2021
Summary.
HBR Staff/freestylephoto/ pidjoe/Getty Images
Board members have an incredibly difficult job. On average they spend
between 250 to 350 hours a year advising the company, and they must understand
the manifold issues management is dealing with, as well as the industry and global
context. When they fail...
In February, Boeing shareholders filed a lawsuit against the
companys board of directors. They argued that the board had
neglected their oversight duty, failing to hold Boeing accountable
for safety before and after the crashes of two 737 MAX airplanes
more
that killed 346 people in 2018 and 2019. Safety was no longer a
subject of Board discussion, and there was no mechanism within
Boeing by which safety concerns respecting the 737 MAX were
elevated to the Board or to any Board committee, they wrote in
the 120-page filing.
3. Boeings strategy to minimize training costs in order to keep the
overall cost of the plane low was predicated on unrealistic
expectations of 100% pilot effectiveness in correcting MCAS
system malfunctions in four seconds. The cost was several
hundred lives, billions of dollars in losses, reputational damage
that Boeing is still trying to recover, and more. The shareholders
suing Boeing argue the board could have prevented it. We argue
that theres much other boards can learn from the Boeing
shareholder suit.
Boards are fiduciaries, which means that their duty is to protect
other peoples interests, generally defined as consisting of a duty
of care, a duty of loyalty, and, some legal scholars would argue, a
duty of candor. In Back to the Drawing Board authors Colin B.
Carter and Jay W. Lorsch, a professor at Harvard Business School,
list the responsibilities of boards that include: approving a
companys strategy, budgets and plans and monitoring progress
4. Boeings strategy to minimize training costs in order to keep the
overall cost of the plane low was predicated on unrealistic
expectations of 100% pilot effectiveness in correcting MCAS
system malfunctions in four seconds. The cost was several
hundred lives, billions of dollars in losses, reputational damage
that Boeing is still trying to recover, and more. The shareholders
suing Boeing argue the board could have prevented it. We argue
that theres much other boards can learn from the Boeing
shareholder suit.
Boards are fiduciaries, which means that their duty is to protect
other peoples interests, generally defined as consisting of a duty
of care, a duty of loyalty, and, some legal scholars would argue, a
duty of candor. In Back to the Drawing Board authors Colin B.
Carter and Jay W. Lorsch, a professor at Harvard Business School,
list the responsibilities of boards that include: approving a
companys strategy, budgets and plans and monitoring progress
5. Boeings strategy to minimize training costs in order to keep the
overall cost of the plane low was predicated on unrealistic
expectations of 100% pilot effectiveness in correcting MCAS
system malfunctions in four seconds. The cost was several
hundred lives, billions of dollars in losses, reputational damage
that Boeing is still trying to recover, and more. The shareholders
suing Boeing argue the board could have prevented it. We argue
that theres much other boards can learn from the Boeing
shareholder suit.
Boards are fiduciaries, which means that their duty is to protect
other peoples interests, generally defined as consisting of a duty
of care, a duty of loyalty, and, some legal scholars would argue, a
duty of candor. In Back to the Drawing Board authors Colin B.
Carter and Jay W. Lorsch, a professor at Harvard Business School,
list the responsibilities of boards that include: approving a
companys strategy, budgets and plans and monitoring progress
6. Boeings strategy to minimize training costs in order to keep the
overall cost of the plane low was predicated on unrealistic
expectations of 100% pilot effectiveness in correcting MCAS
system malfunctions in four seconds. The cost was several
hundred lives, billions of dollars in losses, reputational damage
that Boeing is still trying to recover, and more. The shareholders
suing Boeing argue the board could have prevented it. We argue
that theres much other boards can learn from the Boeing
shareholder suit.
Boards are fiduciaries, which means that their duty is to protect
other peoples interests, generally defined as consisting of a duty
of care, a duty of loyalty, and, some legal scholars would argue, a
duty of candor. In Back to the Drawing Board authors Colin B.
Carter and Jay W. Lorsch, a professor at Harvard Business School,
list the responsibilities of boards that include: approving a
companys strategy, budgets and plans and monitoring progress
7. Boeings strategy to minimize training costs in order to keep the
overall cost of the plane low was predicated on unrealistic
expectations of 100% pilot effectiveness in correcting MCAS
system malfunctions in four seconds. The cost was several
hundred lives, billions of dollars in losses, reputational damage
that Boeing is still trying to recover, and more. The shareholders
suing Boeing argue the board could have prevented it. We argue
that theres much other boards can learn from the Boeing
shareholder suit.
Boards are fiduciaries, which means that their duty is to protect
other peoples interests, generally defined as consisting of a duty
of care, a duty of loyalty, and, some legal scholars would argue, a
duty of candor. In Back to the Drawing Board authors Colin B.
Carter and Jay W. Lorsch, a professor at Harvard Business School,
list the responsibilities of boards that include: approving a
companys strategy, budgets and plans and monitoring progress
8. Boeings strategy to minimize training costs in order to keep the
overall cost of the plane low was predicated on unrealistic
expectations of 100% pilot effectiveness in correcting MCAS
system malfunctions in four seconds. The cost was several
hundred lives, billions of dollars in losses, reputational damage
that Boeing is still trying to recover, and more. The shareholders
suing Boeing argue the board could have prevented it. We argue
that theres much other boards can learn from the Boeing
shareholder suit.
Boards are fiduciaries, which means that their duty is to protect
other peoples interests, generally defined as consisting of a duty
of care, a duty of loyalty, and, some legal scholars would argue, a
duty of candor. In Back to the Drawing Board authors Colin B.
Carter and Jay W. Lorsch, a professor at Harvard Business School,
list the responsibilities of boards that include: approving a
companys strategy, budgets and plans and monitoring progress