Public relations is a planned effort to build and maintain mutual understanding between an organization and its internal and external audiences through reputation management. The goal is to communicate consistently and integrate messages across all activities to educate markets about products and support other marketing efforts. A successful PR program identifies business goals, target audiences, key messages, and implements campaigns and evaluations to achieve the goals.
2. Public Relations
Is a planned and sustained effort to establish and maintain
mutual understanding between an organisation and its
public - both internally and externally
Includes everything that is calculated to improve a mutual
understanding between an organisation and everyone it comes
into contact with
If the aim of public relations had to be summed up in
only one word that word would be
REPUTATION.
3. Public Relations
Although not an end in itself, is a management tool which
must be fitted into the whole framework of an organisations
internal policy to encourage and protect positive reputation
and provide a consistent, integrated message
4. Public Relations can
Provide a means of communicating with potential customers,
both trade and end-users
Provide a means of communicating with specific market sectors
Allow an organisation to educate the market on the benefits
of its products
Support above and below the line activity
Generate qualitative and quantitative coverage across the target
market
Provide a means for the organisation to be a voice for the industry
5. Sponsorship Offices internal/external Annual report
Promotions Direct mail
Exhibitions Newsletters
PUBLIC
RELATIONS
Customer service Advertising
Employees training etc Media relations
Brand/Product identity Corporate identity Research
Every activity within an organisation affects its reputation positively or negatively
6. Component parts of
public relations programmes
Strategic Consultancy
Research & Evaluation
Event Management
Media Monitoring
Newsletters
Crisis Management
Sponsorship
Internal Communications
Media Relations
7. Common media relations misconceptions
Editorial coverage is guaranteed
Editorial coverage can be secured by taking an advertisement
Editorial coverage can be secured by taking the editor out for
a long and expensive lunch
Editors are desperate for copy to fill their blank pages
8. Common media relations misconceptions
Editors will tell you if they are going to use your story
A press release will not be changed or shortened
Any publicity is good publicity
Client/agency controls the editor
Editorial can be seen prior to publication
Editorial coverage is free advertising
9. Communications methods used
to educate the media
One to one meetings Targeted stories Research
Industry comment Pictures
EDITOR
News stories Case histories
Feature support Tailor-made features Letters
10. The PR campaign must educate the
Editors by creating and building
Awareness Confidence
Knowledge Respect
INFORMATION
UNIQUE SOLUTIONS
EDITOR
EDITORIAL COVERAGE
11. Only you can make PR happen!
The editor does not know what you know
Contact media with relevant information
12. PR problems
Deadlines
No guarantees
Misquotes
Interpretation
Rewrites
No pictures available
13. Types of media
National and international newspapers
Consumer magazines
Broadcast media
Business magazines
Trade and technical media
New media/On-line media
14. PR opportunities
Press conference
Press days (visits)
Face to face meetings
Exhibitions
Press releases
Personal telephone calls
Remember a picture is worth a 1000 words
Photography is worth the investment
15. Implementing a Media Relations programme
Identify business goals
Specify audiences
Identify messages/issues (including negative messages)
Campaigns
Achieve business goals
Evaluate