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IU Marketing Research: Statement of Purpose
Prepared by Angela Tharp
What is Marketing Research?
Marketing guru Philip Kotler defines marketing research as ¡°the systematic design,
collection, analysis, and reporting of data and findings relevant to a specific marketing
situation facing a company or organization.¡± Data may be primary (collected by and for us),
secondary (collected by others for another purpose), quantitative (measurable, projectable
results that reflect an entire group), or qualitative (emotive, in-depth results that aren¡¯t
projectable but highlight trends and a spectrum of opinions for a set of groups).
What is the mission of Marketing Research at IUAA and IUF?
The mission of our unit is to develop constituent/market insights that impact broad
marketing successes at IU. Our small office accomplishes our mission by¡­
? Prioritizing partner needs: Ensuring that the IUAA, IUF, and PAGR¡¯s mission-critical
research needs are addressed first
? Focusing on actionable results: Moving beyond the ¡°What?¡± and the ¡°So what?¡± to
the ¡°Now what?¡±
? Ensuring return on investment in research and marketing: Assessing needs and
timing, alongside opportunities for collaboration that lower costs/redundancies
? Measuring relentlessly: Doing more of what works and less of what doesn¡¯t
? Adding humanizing elements to research presentations/documents: Inspiring our
leaders and managers with the data and stories to make informed decisions
? Maintaining objectivity: Keeping at arm¡¯s length from the marketing units/projects
we were designed to evaluate, but providing trusted counsel to contribute to IU¡¯s
marketing successes
2
What does IU Marketing Research actually do?
IUAA and IUF leaders identify fiscal-year priorities each spring, and IU Marketing Research
tackles these priorities with a variety of strategies/methodologies including:
? Consultation and training
? Monthly educational newsletters
? Keeper of best industry practices and archival research
? Audits
? Focus groups
? In-depth interviews
? Observational research
? Projective exercises and techniques
? Surveys
? Secondary research and trends reports
? Data analysis
? Research vendor management
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What My Unit Does

  • 1. IU Marketing Research: Statement of Purpose Prepared by Angela Tharp What is Marketing Research? Marketing guru Philip Kotler defines marketing research as ¡°the systematic design, collection, analysis, and reporting of data and findings relevant to a specific marketing situation facing a company or organization.¡± Data may be primary (collected by and for us), secondary (collected by others for another purpose), quantitative (measurable, projectable results that reflect an entire group), or qualitative (emotive, in-depth results that aren¡¯t projectable but highlight trends and a spectrum of opinions for a set of groups). What is the mission of Marketing Research at IUAA and IUF? The mission of our unit is to develop constituent/market insights that impact broad marketing successes at IU. Our small office accomplishes our mission by¡­ ? Prioritizing partner needs: Ensuring that the IUAA, IUF, and PAGR¡¯s mission-critical research needs are addressed first ? Focusing on actionable results: Moving beyond the ¡°What?¡± and the ¡°So what?¡± to the ¡°Now what?¡± ? Ensuring return on investment in research and marketing: Assessing needs and timing, alongside opportunities for collaboration that lower costs/redundancies ? Measuring relentlessly: Doing more of what works and less of what doesn¡¯t ? Adding humanizing elements to research presentations/documents: Inspiring our leaders and managers with the data and stories to make informed decisions ? Maintaining objectivity: Keeping at arm¡¯s length from the marketing units/projects we were designed to evaluate, but providing trusted counsel to contribute to IU¡¯s marketing successes
  • 2. 2 What does IU Marketing Research actually do? IUAA and IUF leaders identify fiscal-year priorities each spring, and IU Marketing Research tackles these priorities with a variety of strategies/methodologies including: ? Consultation and training ? Monthly educational newsletters ? Keeper of best industry practices and archival research ? Audits ? Focus groups ? In-depth interviews ? Observational research ? Projective exercises and techniques ? Surveys ? Secondary research and trends reports ? Data analysis ? Research vendor management