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What You Don't Know About Your Servers Could Be Hurting Your Restaurant

Upserve
Upserve

Learn the secret ingredient that successful restaurant operators use to manage their FOH staff in less time with better results. Find out the most time-consuming mistakes and most profitable fixes to see better performance from all of your servers that make a real difference for your bottom line. Learn about the latest restaurant technology helping owners and operators manage their businesses more efficiently and how you can implement the same tools into your operation.

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WHAT YOU DONT KNOW ABOUT YOUR SERVERS...
901 3320 29 03 His food is good, but service could be better. Sales are starting to lag and Ron is worried. MEET RON, HE RUNS A RESTAURANT. Burger was great. Service was meh
901 3320 29 03 Ron spends a lot of time and money on sta鍖, but cant tell whats working and whats not. WORKING HARDER NOT SMARTER
OPERATIONS Sales Menu Servers MARKETING Customers Reviews Calendar & Events Loyalty Program best wine sales avg. sale: $51.23 avg. Turn time: 1h 901 3320 29 03 With more actionable insights managing servers to greater pro鍖ts in less time is simple. 5 SIGNS RON (& YOU) NEED A NEW APPROACH
Just wanting your servers to work faster or sell more isnt a clear enough goal. Use in- sights to set expectations so servers and managers know what success looks like shift by shift. 1. YOU DONT HAVE CLEAR GOALS FOR YOUR TEAM Search Cactus Grill 125 Dorrance St., Providence, RI ScorecardScorecard Server Bridget D. History Recent 4 Weeks STRENGTHS OPPORTUNITIES Sales per cover 15.23 avg sales per cover Only comparing breakfast, lunch and dinner shifts that match shifts that Bridget worked. Entrees, drinks and wine. Dessert and apps About Edit Share Providence, RI Bridget D. 901 3320 29 03
Dont waste time coaching on things that dont a鍖ect your bottom line. Use insights to understand what makes your current servers successful, then train your new hires on the most important skills 鍖rst. 2. YOU SPEND TIME ON TRAINING, BUT DONT SEE RESULTS 901 3320 29 03
Search Cactus Grill 125 Dorrance St., Providence, RI Overview OPERATIONS Scorecard Server Performance Last Week Sales per Cover CUSTOMER RETENTION 2 1 3 901 3320 29 03 3. YOU DONT KNOW HOW YOUR STAFF RANKS Without a clear way to track server perfor- mance, you have no idea how your team stacks up in important skill areas like turn time or average ticket. Use data to rank your servers based on performance in key areas.
+$20 -$37 901 3320 29 03 Its easy to see whos making you money. You can add up those receipts, but what about the sales youre losing to low performing sta鍖? Use data to see how serv- ers challenges are hurting your sales. 4. YOU CANT TELL HOW MUCH $$ YOURE LOSING TO LOW PERFORMANCE
901 3320 29 03 You know you need to motivate your serv- ers, but 鍖guring out how can be hard. Use data to track your teams response to di鍖er- ent motivators, then do more of what works and ditch what doesnt. 5. YOURE NOT SURE HOW TO MOTIVATE YOUR TEAM
THEN RON GOT SMART AND GOT UPSERVE. With the data he needed at his 鍖ngertips, service turned around and sales picked up. He got so busy he had to hire more servers. 901 3320 29 03
901 3320 29 03 MEET RONS NEWEST SERVER, BRIDGET! Now that Ron has the data he needs to manage servers better lets see how Upserve sets Bridget on the fast-track to success.
CONTACT US members@swipely.com 1-888-SWIPELY Search Cactus Grill 125 Dorrance St., Providence, RI Overview OPERATIONS Sales Menu Servers MARKETING Customers Reviews Calendar & Events Loyalty Program FINANCIALS Batches & Deposits Payment Fees Transaction Search Date Apr 13, 2014 Apr 14, 2014 Apr 15, 2014 Apr 16, 2014 Apr 17, 2014 Apr 18, 2014 Apr 19, 2014 Apr 20, 2014 Apr 21, 2014 Apr 22, 2014 216 161 139 132 213 226 202 203 210 187 Visits 8,465.41 6,308.01 4,776.86 4,695.82 5,586.12 7,261.77 8,208.84 6,423.56 7,176.21 7,918.49 Sales ($) 40.67 41.38 38.26 40.89 30.46 37.30 45.10 37.57 37.60 43.42 Average sale ($) New ($) 5,591.93 4,743.61 2,584.65 2,618.97 3,608.66 5,105.42 5,335.58 3,752.15 4,414.76 4,951.55 Repeat ($) 2,882.48 1,564.40 2,192.21 2,076.85 1,977.46 2,156.35 2,873.26 2,671.41 2,761.45 2,966.94 How are my sales doing? COMPARE TO Past PeriodClear Comparison $10k $5k 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 $159,497.53 total sales 3,627 visits $43.97 average sale - $0.46- 35+ 14k New Customer Return Customer Previous PeriodTue, Apr 20th $6,423 + $394.98 Join us for wine tasting! posted at 12:15pm Sales Last 4 Weeks Summary Time of day Day of week New vs repeat sales Batches & Deposits Payment Fees Transaction Search CONTACT US members@swipely.com 1-888-SWIPELY Sales trends are a great place to start when setting goals for your team. Ron keeps an eye on sales trends so he can set more speci鍖c goals for his team. By giving Bridget a sales target to strive for, Ron can easily see if shes staying on track shift by shift. 1. SET GOALS FROM DAY ONE
Mar 2 - 8 Feb 23 - Mar 1 Feb 16 - 22 Feb 9 - 15 Top 20% $18.21 $16.15 $17.44 $15.72 $14.46 30% 20% 10% Feb 16 - 22 Feb 23 - Mar 1 Mar 2 - 8Feb 9 -15 Top 20% avg tipBridgets avg tip 22% Tips avg tip Turn time Feb 16 - 22 Feb 23 - Mar 1 Mar 2 - 8Feb 9 -15 1h 22m avg turn time Average turn timeBridgets avg turn time SHIFTS (401) 321-1432 Breakfast Lunch Dinner 14 24 22 Time of day Shifts worked NOTES Bridget crushed it last night! She showed a lot of patience and productivity Show all 6 notes Show other comparable servers Created by susan@cactugrill.com Feb 7, 2014 8:47pm Bridget was late. Gave her a second warning. Created by shell@cactugrill.com Feb 7, 2014 8:47pm Write a note... Slow Fast 901 3320 29 03 Bridget was struggling with turn time, but it looks like Rons training is paying o鍖 and her numbers are moving in the right direction! No more one size 鍖ts all training, Ron gets a detailed view of Bridgets performance, to see where she needs help. Then he focuses training where she needs it most to boost sales and tips. 2. CUSTOMIZEABLE TRAINING
CONTACT US members@swipely.com 1-888-SWIPELY Search Cactus Grill 125 Dorrance St., Providence, RI Overview OPERATIONS Sales Menu Servers MARKETING Customers Reviews Calendar & Events Loyalty Program FINANCIALS Batches & Deposits Payment Fees Transaction Search Scorecard Server Performance $14.32 Which server sells the most per cover? sales per cover average FILTER BY Weekday lunch shift All items Server Tickets Sales per cover ($)Covers Sales ($)Turn time Lost ($)Tips (%) 106 95 61 92 95 48 19.27 18.64 17.41 13.75 13.72 14.57 8,151.21 7,045.92 4,265.45 5,087.50 5,227.32 2,724.59 423 378 245 370 381 187 40m 39m 41m 44m 32m 38m Retention (%) 21 22 19 15 18 17 22 17 19 21 18 20 Matthew H. Sean D. Average David B. Claire A. Mike P. Laura T. $5 $10 $15 $20 Entrees Apps Alcoholic drinks Non-alcoholic... Desserts Show 3 more Matthew H David B Sean D Claire A. Mike P Laura T. Average Last Week Sales per Cover 78.50 28.80 145.24 Show all servers Sean D. $14.15 $3.13 $3.73 $1.40 $2.01 Food Apps Alcoholic drinks Non-alcoholic... Desserts $17.41 Average 14.3219 5,416.8236m1936691 Clear Filters CONTACT US members@swipely.com 1-888-SWIPELY Search Cactus Grill 125 Dorrance St., Providence, RI Overview OPERATIONS Sales Menu Servers MARKETING Customers Reviews Calendar & Events Loyalty Program FINANCIALS Batches & Deposits Payment Fees Transaction Search Scorecard Server Performance $14.32 Which server sells the most per cover? sales per cover average FILTER BY Weekday lunch shift All items Server Tickets Sales per cover ($)Covers Sales ($)Turn time Lost ($)Tips (%) 106 95 61 92 95 48 19.27 18.64 17.41 13.75 13.72 14.57 8,151.21 7,045.92 4,265.45 5,087.50 5,227.32 2,724.59 423 378 245 370 381 187 40m 39m 41m 44m 32m 38m Retention (%) 21 22 19 15 18 17 22 17 19 21 18 20 Matthew H. Sean D. Average David B. Bridget D. Mike P. Laura T. $5 $10 $15 $20 Entrees Apps Alcoholic drinks Non-alcoholic... Desserts Show 3 more Matthew H David B Sean D Bridget D. Mike P Laura T. Average Last Week Sales per Cover 78.50 28.80 145.24 Show all servers Bridget D. $14.15 $3.13 $3.73 $1.40 $2.01 Food Apps Alcoholic drinks Non-alcoholic... Desserts $17.41 Average 14.3219 5,416.8236m1936691 Clear Filters Its easy for Ron to see how Bridget ranks among all of his servers. Our leaderboard shows how top performers sell across di鍖erent section sof the menu, and whos falling below the average. Is Bridget only working lunches to start? No problem, Ron can segment by shifts to compare apples to apples. 3. CLEAR STAFF RANKINGS
CONTACT US members@swipely.com 1-888-SWIPELY Menu Servers MARKETING Customers Reviews Calendar & Events Loyalty Program FINANCIALS Batches & Deposits Payment Fees Transaction Search $14.32 Which server sells the most per cover? sales per cover average FILTER BY Weekday lunch shift All items Server Tickets Sales per cover ($)Covers Sales ($)Turn time Lost ($)Tips (%) 106 95 61 92 95 48 19.27 18.64 17.41 13.75 13.72 14.57 8,151.21 7,045.92 4,265.45 5,087.50 5,227.32 2,724.59 423 378 245 370 381 187 40m 39m 41m 44m 32m 38m Retention (%) 21 22 19 15 18 17 22 17 19 21 18 20 Matthew H. Sean D. Average David B. Bridget D. Mike P. Laura T. $5 $10 $15 $20 Entrees Apps Alcoholic drinks Non-alcoholic... Desserts Show 3 more Matthew H David B Sean D Bridget D. Mike P Laura T. Average 78.50 28.80 145.24 Show all servers Average 14.3219 5,416.8236m1936691 Clear Filters See how Bridget ranks across di鍖erent categories, and what her below average performance is costing the restaurant. With this grid view, Ron sees exactly how server performance im- pacts sales. We do the math for him, calculating lost sales so he can see exactly how much server improvement is worth to his business. 4. SEE WHAT YOU COULD BE MAKING +$20 901 3320 29 03
Search Cactus Grill 125 Dorrance St., Providence, RI ScorecardScorecard Server Bridget D. History OPERATIONS Sales Menu Servers MARKETING Customers Reviews Calendar & Events Loyalty Program FINANCIALS Batches & Deposits Payment Fees Transaction Search CONTACT US members@swipely.com 1-888-SWIPELY Recent 4 Weeks STRENGTHS OPPORTUNITIES Sales per cover 15.23 avg sales per cover Mar 2 - 8 Feb 23 - Mar 1 Feb 16 - 22 Feb 9 - 15 Top 20% Sales per coverDate $18.21 $16.15 $17.44 $15.72 $14.46 30% Top 20% avg tipBridgets avg tip 22% Tips avg tip Only comparing breakfast, lunch and dinner shifts that match shifts that Bridget worked. Entrees, drinks and wine. Dessert and apps Turn time Feb 16 - 22 Feb 23 - Mar 1 Mar 2 - 8Feb 9 -15 1h 22m avg turn time Average turn timeBridgets avg turn time Drinks Wine Dessert AppsEntrees (+5) About SHIFTS Edit Share Providence, RI Bridget@CactusGrill.com (401) 321-1432 Bridget D. Breakfast Lunch Dinner 14 24 22 Time of day Shifts worked NOTES Bridget crushed it last night! She showed a lot of patience and productivity Show all 6 notes Show other comparable servers Created by susan@cactugrill.com Feb 7, 2014 8:47pm Bridget was late. Gave her a second warning. Created by shell@cactugrill.com Feb 7, 2014 8:47pm Write a note... Slow Fast Ron sees what keeps Bridget motivated by watching for improve- ments week to week. Something not working? He can 86 it and try something else. 5. MEASURE MOTIVATION Swipely tracks her performance week to week and gives suggestions for where Bridget can stand to improve.
Thousands of merchants use Upserve to simplify operations and grow sales. Learn how chef & owner Andy Husbands uses Upserve to run one of Bostons most popular restaurants RONS IN GOOD COMPANY...
SCHEDULE YOUR ONLINE DEMO Marketing | Operations | Finance LEARN HOW UPSERVE CAN HELP YOU

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What You Don't Know About Your Servers Could Be Hurting Your Restaurant

  • 1. WHAT YOU DONT KNOW ABOUT YOUR SERVERS...
  • 2. 901 3320 29 03 His food is good, but service could be better. Sales are starting to lag and Ron is worried. MEET RON, HE RUNS A RESTAURANT. Burger was great. Service was meh
  • 3. 901 3320 29 03 Ron spends a lot of time and money on sta鍖, but cant tell whats working and whats not. WORKING HARDER NOT SMARTER
  • 4. OPERATIONS Sales Menu Servers MARKETING Customers Reviews Calendar & Events Loyalty Program best wine sales avg. sale: $51.23 avg. Turn time: 1h 901 3320 29 03 With more actionable insights managing servers to greater pro鍖ts in less time is simple. 5 SIGNS RON (& YOU) NEED A NEW APPROACH
  • 5. Just wanting your servers to work faster or sell more isnt a clear enough goal. Use in- sights to set expectations so servers and managers know what success looks like shift by shift. 1. YOU DONT HAVE CLEAR GOALS FOR YOUR TEAM Search Cactus Grill 125 Dorrance St., Providence, RI ScorecardScorecard Server Bridget D. History Recent 4 Weeks STRENGTHS OPPORTUNITIES Sales per cover 15.23 avg sales per cover Only comparing breakfast, lunch and dinner shifts that match shifts that Bridget worked. Entrees, drinks and wine. Dessert and apps About Edit Share Providence, RI Bridget D. 901 3320 29 03
  • 6. Dont waste time coaching on things that dont a鍖ect your bottom line. Use insights to understand what makes your current servers successful, then train your new hires on the most important skills 鍖rst. 2. YOU SPEND TIME ON TRAINING, BUT DONT SEE RESULTS 901 3320 29 03
  • 7. Search Cactus Grill 125 Dorrance St., Providence, RI Overview OPERATIONS Scorecard Server Performance Last Week Sales per Cover CUSTOMER RETENTION 2 1 3 901 3320 29 03 3. YOU DONT KNOW HOW YOUR STAFF RANKS Without a clear way to track server perfor- mance, you have no idea how your team stacks up in important skill areas like turn time or average ticket. Use data to rank your servers based on performance in key areas.
  • 8. +$20 -$37 901 3320 29 03 Its easy to see whos making you money. You can add up those receipts, but what about the sales youre losing to low performing sta鍖? Use data to see how serv- ers challenges are hurting your sales. 4. YOU CANT TELL HOW MUCH $$ YOURE LOSING TO LOW PERFORMANCE
  • 9. 901 3320 29 03 You know you need to motivate your serv- ers, but 鍖guring out how can be hard. Use data to track your teams response to di鍖er- ent motivators, then do more of what works and ditch what doesnt. 5. YOURE NOT SURE HOW TO MOTIVATE YOUR TEAM
  • 10. THEN RON GOT SMART AND GOT UPSERVE. With the data he needed at his 鍖ngertips, service turned around and sales picked up. He got so busy he had to hire more servers. 901 3320 29 03
  • 11. 901 3320 29 03 MEET RONS NEWEST SERVER, BRIDGET! Now that Ron has the data he needs to manage servers better lets see how Upserve sets Bridget on the fast-track to success.
  • 12. CONTACT US members@swipely.com 1-888-SWIPELY Search Cactus Grill 125 Dorrance St., Providence, RI Overview OPERATIONS Sales Menu Servers MARKETING Customers Reviews Calendar & Events Loyalty Program FINANCIALS Batches & Deposits Payment Fees Transaction Search Date Apr 13, 2014 Apr 14, 2014 Apr 15, 2014 Apr 16, 2014 Apr 17, 2014 Apr 18, 2014 Apr 19, 2014 Apr 20, 2014 Apr 21, 2014 Apr 22, 2014 216 161 139 132 213 226 202 203 210 187 Visits 8,465.41 6,308.01 4,776.86 4,695.82 5,586.12 7,261.77 8,208.84 6,423.56 7,176.21 7,918.49 Sales ($) 40.67 41.38 38.26 40.89 30.46 37.30 45.10 37.57 37.60 43.42 Average sale ($) New ($) 5,591.93 4,743.61 2,584.65 2,618.97 3,608.66 5,105.42 5,335.58 3,752.15 4,414.76 4,951.55 Repeat ($) 2,882.48 1,564.40 2,192.21 2,076.85 1,977.46 2,156.35 2,873.26 2,671.41 2,761.45 2,966.94 How are my sales doing? COMPARE TO Past PeriodClear Comparison $10k $5k 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 $159,497.53 total sales 3,627 visits $43.97 average sale - $0.46- 35+ 14k New Customer Return Customer Previous PeriodTue, Apr 20th $6,423 + $394.98 Join us for wine tasting! posted at 12:15pm Sales Last 4 Weeks Summary Time of day Day of week New vs repeat sales Batches & Deposits Payment Fees Transaction Search CONTACT US members@swipely.com 1-888-SWIPELY Sales trends are a great place to start when setting goals for your team. Ron keeps an eye on sales trends so he can set more speci鍖c goals for his team. By giving Bridget a sales target to strive for, Ron can easily see if shes staying on track shift by shift. 1. SET GOALS FROM DAY ONE
  • 13. Mar 2 - 8 Feb 23 - Mar 1 Feb 16 - 22 Feb 9 - 15 Top 20% $18.21 $16.15 $17.44 $15.72 $14.46 30% 20% 10% Feb 16 - 22 Feb 23 - Mar 1 Mar 2 - 8Feb 9 -15 Top 20% avg tipBridgets avg tip 22% Tips avg tip Turn time Feb 16 - 22 Feb 23 - Mar 1 Mar 2 - 8Feb 9 -15 1h 22m avg turn time Average turn timeBridgets avg turn time SHIFTS (401) 321-1432 Breakfast Lunch Dinner 14 24 22 Time of day Shifts worked NOTES Bridget crushed it last night! She showed a lot of patience and productivity Show all 6 notes Show other comparable servers Created by susan@cactugrill.com Feb 7, 2014 8:47pm Bridget was late. Gave her a second warning. Created by shell@cactugrill.com Feb 7, 2014 8:47pm Write a note... Slow Fast 901 3320 29 03 Bridget was struggling with turn time, but it looks like Rons training is paying o鍖 and her numbers are moving in the right direction! No more one size 鍖ts all training, Ron gets a detailed view of Bridgets performance, to see where she needs help. Then he focuses training where she needs it most to boost sales and tips. 2. CUSTOMIZEABLE TRAINING
  • 14. CONTACT US members@swipely.com 1-888-SWIPELY Search Cactus Grill 125 Dorrance St., Providence, RI Overview OPERATIONS Sales Menu Servers MARKETING Customers Reviews Calendar & Events Loyalty Program FINANCIALS Batches & Deposits Payment Fees Transaction Search Scorecard Server Performance $14.32 Which server sells the most per cover? sales per cover average FILTER BY Weekday lunch shift All items Server Tickets Sales per cover ($)Covers Sales ($)Turn time Lost ($)Tips (%) 106 95 61 92 95 48 19.27 18.64 17.41 13.75 13.72 14.57 8,151.21 7,045.92 4,265.45 5,087.50 5,227.32 2,724.59 423 378 245 370 381 187 40m 39m 41m 44m 32m 38m Retention (%) 21 22 19 15 18 17 22 17 19 21 18 20 Matthew H. Sean D. Average David B. Claire A. Mike P. Laura T. $5 $10 $15 $20 Entrees Apps Alcoholic drinks Non-alcoholic... Desserts Show 3 more Matthew H David B Sean D Claire A. Mike P Laura T. Average Last Week Sales per Cover 78.50 28.80 145.24 Show all servers Sean D. $14.15 $3.13 $3.73 $1.40 $2.01 Food Apps Alcoholic drinks Non-alcoholic... Desserts $17.41 Average 14.3219 5,416.8236m1936691 Clear Filters CONTACT US members@swipely.com 1-888-SWIPELY Search Cactus Grill 125 Dorrance St., Providence, RI Overview OPERATIONS Sales Menu Servers MARKETING Customers Reviews Calendar & Events Loyalty Program FINANCIALS Batches & Deposits Payment Fees Transaction Search Scorecard Server Performance $14.32 Which server sells the most per cover? sales per cover average FILTER BY Weekday lunch shift All items Server Tickets Sales per cover ($)Covers Sales ($)Turn time Lost ($)Tips (%) 106 95 61 92 95 48 19.27 18.64 17.41 13.75 13.72 14.57 8,151.21 7,045.92 4,265.45 5,087.50 5,227.32 2,724.59 423 378 245 370 381 187 40m 39m 41m 44m 32m 38m Retention (%) 21 22 19 15 18 17 22 17 19 21 18 20 Matthew H. Sean D. Average David B. Bridget D. Mike P. Laura T. $5 $10 $15 $20 Entrees Apps Alcoholic drinks Non-alcoholic... Desserts Show 3 more Matthew H David B Sean D Bridget D. Mike P Laura T. Average Last Week Sales per Cover 78.50 28.80 145.24 Show all servers Bridget D. $14.15 $3.13 $3.73 $1.40 $2.01 Food Apps Alcoholic drinks Non-alcoholic... Desserts $17.41 Average 14.3219 5,416.8236m1936691 Clear Filters Its easy for Ron to see how Bridget ranks among all of his servers. Our leaderboard shows how top performers sell across di鍖erent section sof the menu, and whos falling below the average. Is Bridget only working lunches to start? No problem, Ron can segment by shifts to compare apples to apples. 3. CLEAR STAFF RANKINGS
  • 15. CONTACT US members@swipely.com 1-888-SWIPELY Menu Servers MARKETING Customers Reviews Calendar & Events Loyalty Program FINANCIALS Batches & Deposits Payment Fees Transaction Search $14.32 Which server sells the most per cover? sales per cover average FILTER BY Weekday lunch shift All items Server Tickets Sales per cover ($)Covers Sales ($)Turn time Lost ($)Tips (%) 106 95 61 92 95 48 19.27 18.64 17.41 13.75 13.72 14.57 8,151.21 7,045.92 4,265.45 5,087.50 5,227.32 2,724.59 423 378 245 370 381 187 40m 39m 41m 44m 32m 38m Retention (%) 21 22 19 15 18 17 22 17 19 21 18 20 Matthew H. Sean D. Average David B. Bridget D. Mike P. Laura T. $5 $10 $15 $20 Entrees Apps Alcoholic drinks Non-alcoholic... Desserts Show 3 more Matthew H David B Sean D Bridget D. Mike P Laura T. Average 78.50 28.80 145.24 Show all servers Average 14.3219 5,416.8236m1936691 Clear Filters See how Bridget ranks across di鍖erent categories, and what her below average performance is costing the restaurant. With this grid view, Ron sees exactly how server performance im- pacts sales. We do the math for him, calculating lost sales so he can see exactly how much server improvement is worth to his business. 4. SEE WHAT YOU COULD BE MAKING +$20 901 3320 29 03
  • 16. Search Cactus Grill 125 Dorrance St., Providence, RI ScorecardScorecard Server Bridget D. History OPERATIONS Sales Menu Servers MARKETING Customers Reviews Calendar & Events Loyalty Program FINANCIALS Batches & Deposits Payment Fees Transaction Search CONTACT US members@swipely.com 1-888-SWIPELY Recent 4 Weeks STRENGTHS OPPORTUNITIES Sales per cover 15.23 avg sales per cover Mar 2 - 8 Feb 23 - Mar 1 Feb 16 - 22 Feb 9 - 15 Top 20% Sales per coverDate $18.21 $16.15 $17.44 $15.72 $14.46 30% Top 20% avg tipBridgets avg tip 22% Tips avg tip Only comparing breakfast, lunch and dinner shifts that match shifts that Bridget worked. Entrees, drinks and wine. Dessert and apps Turn time Feb 16 - 22 Feb 23 - Mar 1 Mar 2 - 8Feb 9 -15 1h 22m avg turn time Average turn timeBridgets avg turn time Drinks Wine Dessert AppsEntrees (+5) About SHIFTS Edit Share Providence, RI Bridget@CactusGrill.com (401) 321-1432 Bridget D. Breakfast Lunch Dinner 14 24 22 Time of day Shifts worked NOTES Bridget crushed it last night! She showed a lot of patience and productivity Show all 6 notes Show other comparable servers Created by susan@cactugrill.com Feb 7, 2014 8:47pm Bridget was late. Gave her a second warning. Created by shell@cactugrill.com Feb 7, 2014 8:47pm Write a note... Slow Fast Ron sees what keeps Bridget motivated by watching for improve- ments week to week. Something not working? He can 86 it and try something else. 5. MEASURE MOTIVATION Swipely tracks her performance week to week and gives suggestions for where Bridget can stand to improve.
  • 17. Thousands of merchants use Upserve to simplify operations and grow sales. Learn how chef & owner Andy Husbands uses Upserve to run one of Bostons most popular restaurants RONS IN GOOD COMPANY...
  • 18. SCHEDULE YOUR ONLINE DEMO Marketing | Operations | Finance LEARN HOW UPSERVE CAN HELP YOU