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When Worlds Collide
Better Product Branding Through Integrated
Industrial & Interaction Design
Chris Murray
Director of Industrial Design
CHRIS MURRAY
Director of Industrial Design
Chris leads teams of designers and engineers on innovation projects
across various industries, including consumer electronics, industrial
equipment, household appliances, and medical products. He writes
and presents about Innovation Strategy, Research Driven UX
Optimization, Visual Brand Language among other topics.
He earned a Bachelor of Arts in Industrial Design at the Central School of Art & Design
(London). Chris previously led ID and innovation insights at Black & Decker in MD.
1 The New Product Branding Imperative
2 Designing the Digital-Physical Experience
3 The New Dimension in Practice
4 Implementing the New Product Branding
5 Q & A
When Worlds Collide: Better Product Branding
Add a slide on the PDMA book on
Design Thinking  two of our directors
have chapters in the PDMA book that
just came out on Design Thinking.
The New Product Branding
Imperative
01
CHANGING BRAND ENVIRONMENT
Augmented awareness
(global accessibility to knowledge).
Smarter, connected, savvy, and spoiled
customers.
Filtration & amplification.
Brands need to be a part of an internal /
external dialogue.
Direct relationship between companies
and customers.
Security and privacy concerns drive greater
brand transparency.
Global accessibility to purchase.
Competition beyond your direct (on the
shelf) competitor.
Global accessibility to new ventures. New (leveled) competitive landscape.
Global accessibility to manufacturing. New (leveled) competitive landscape.
Confusing and often overlapping customer
personas.
New ways of segmenting your target
audience.
Inspired by Mauro Porcini - SVP & Chief Design Officer at PepsiCo
As services, like goods before them, increasingly become commoditized,
experiences have emerged as the next step in what we call the
progression of economic value.
From now on, leading-edge companies  whether they sell to consumers
or businesses will find that the next competitive battlefield lies in
staging experiences.
B. Joseph Pine II and James H. Gilmore
Welcome to the Experience Economy
Harvard Business Review, July / August 1998
Brand as Experience
BRAND EXPERIENCE TOUCH POINTS
When Worlds Collide: Better Product Branding
Designing the Digital-
Physical Experience
02
When Worlds Collide: Better Product Branding
When Worlds Collide: Better Product Branding
Articulate brand values beyond
corporate MARCOM guidelines.
Translate articulated brand values
into tangible design attributes.
Research and validate the brand
and design attributes with target
customers.
Internal Brand Values Extraction Customer Response
WHERE DO BRAND ATTRIBUTES COME FROM?
When Worlds Collide: Better Product Branding
When Worlds Collide: Better Product Branding
When Worlds Collide: Better Product Branding
When Worlds Collide: Better Product Branding
When Worlds Collide: Better Product Branding
When Worlds Collide: Better Product Branding
When Worlds Collide: Better Product Branding
When Worlds Collide: Better Product Branding
The New Dimension in
Practice
03
The New Dimension
When Worlds Collide: Better Product Branding
Simple, Adaptable, Thoughtful
Useful, Lasting, Meaningful
Revolutionary, Uncompromising
Magic
Articulate brand values beyond
corporate MARCOM guidelines.
Translate articulated brand values into
tangible design attributes.
Build on a products brand language
with interactive elements from end to
end.
When Worlds Collide: Better Product Branding
When Worlds Collide: Better Product Branding
When Worlds Collide: Better Product Branding
When Worlds Collide: Better Product Branding
When Worlds Collide: Better Product Branding
When Worlds Collide: Better Product Branding
When Worlds Collide: Better Product Branding
Ambient lighting as distinctive brand touchpoint
Implementing the New Product Branding
04
How will your brands values, mission, vision, and character inform
the experience?
Tie brand attributes not only to visual form and design, but to the
overarching experience at all touch points.
ID & IxD should work together from the beginning to create an experience that
delivers on all levels.
Not every product needs the latest amazing technology. Delight the
user with simple, elegant experiences.
Declare which elements are fixed and which are flexible to keep the
design fresh.
What story will your customer perceive from experiencing the end-
to-end journey? Make it great.
Questions?
@bresslergroup
Visit us at bresslergroup.com

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When Worlds Collide: Better Product Branding

  • 1. When Worlds Collide Better Product Branding Through Integrated Industrial & Interaction Design Chris Murray Director of Industrial Design
  • 2. CHRIS MURRAY Director of Industrial Design Chris leads teams of designers and engineers on innovation projects across various industries, including consumer electronics, industrial equipment, household appliances, and medical products. He writes and presents about Innovation Strategy, Research Driven UX Optimization, Visual Brand Language among other topics. He earned a Bachelor of Arts in Industrial Design at the Central School of Art & Design (London). Chris previously led ID and innovation insights at Black & Decker in MD.
  • 3. 1 The New Product Branding Imperative 2 Designing the Digital-Physical Experience 3 The New Dimension in Practice 4 Implementing the New Product Branding 5 Q & A
  • 5. Add a slide on the PDMA book on Design Thinking two of our directors have chapters in the PDMA book that just came out on Design Thinking.
  • 6. The New Product Branding Imperative 01
  • 7. CHANGING BRAND ENVIRONMENT Augmented awareness (global accessibility to knowledge). Smarter, connected, savvy, and spoiled customers. Filtration & amplification. Brands need to be a part of an internal / external dialogue. Direct relationship between companies and customers. Security and privacy concerns drive greater brand transparency. Global accessibility to purchase. Competition beyond your direct (on the shelf) competitor. Global accessibility to new ventures. New (leveled) competitive landscape. Global accessibility to manufacturing. New (leveled) competitive landscape. Confusing and often overlapping customer personas. New ways of segmenting your target audience. Inspired by Mauro Porcini - SVP & Chief Design Officer at PepsiCo
  • 8. As services, like goods before them, increasingly become commoditized, experiences have emerged as the next step in what we call the progression of economic value. From now on, leading-edge companies whether they sell to consumers or businesses will find that the next competitive battlefield lies in staging experiences. B. Joseph Pine II and James H. Gilmore Welcome to the Experience Economy Harvard Business Review, July / August 1998
  • 15. Articulate brand values beyond corporate MARCOM guidelines. Translate articulated brand values into tangible design attributes. Research and validate the brand and design attributes with target customers.
  • 16. Internal Brand Values Extraction Customer Response WHERE DO BRAND ATTRIBUTES COME FROM?
  • 25. The New Dimension in Practice 03
  • 31. Magic
  • 32. Articulate brand values beyond corporate MARCOM guidelines. Translate articulated brand values into tangible design attributes. Build on a products brand language with interactive elements from end to end.
  • 40. Ambient lighting as distinctive brand touchpoint
  • 41. Implementing the New Product Branding 04
  • 42. How will your brands values, mission, vision, and character inform the experience?
  • 43. Tie brand attributes not only to visual form and design, but to the overarching experience at all touch points.
  • 44. ID & IxD should work together from the beginning to create an experience that delivers on all levels.
  • 45. Not every product needs the latest amazing technology. Delight the user with simple, elegant experiences.
  • 46. Declare which elements are fixed and which are flexible to keep the design fresh.
  • 47. What story will your customer perceive from experiencing the end- to-end journey? Make it great.