Whetstine, M. 2015
- 1. Michael J. Whetstine 2447 Parental Home Rd, Jacksonville, Florida, 32216 (904)-200-6411 mikejwhetstine@aol.com OBJECTIVE: Honorably discharged U.S. Navy Veteran seeking a career position where I can utilize my education, skills and abilities to contribute to team success. EDUCATION: Kaplan College of Jacksonville, Florida MAR 2014 Associates of Science in Computer Networking Technology Diploma in Computer Support Technology MILITARY: U.S. Navy Food Management Specialist E-5 Honorable Discharge JUL 1985-DEC 1994 CERTIFICATIONS: Mess Management Specialist Technical Training, US Navy Nutrition Management and Development Diploma for Food Service Management Safety Training Electric Pallet-Jack operator Basic Life Support Leadership, Management,and Education Training National Career Readiness HIGHLIGHTS OF QUALIFICATIONS: Experienced leader in sales and customer relations Demonstrated strong customer service skills Adept at conflict resolution Met customer needs and maintained excellent client relationships Dependable team player who can work independently Qualified desk-top support technician with user account set-ups, permissions, passwords, memory, hard drivers and RAM Skilled in installation, configuration and Windows operating systems Familiar with Windows 95, 98, XP, Windows 2000 Server, Vista, and Windows 7 Knowledgeable of Firewalls, Norton Anti-Virus, and System Security Techniques WORK EXPERIENCE: Convergys (Sears Online.com) JUN 2014 - NOV2014 Customer Service Representative Jacksonville, FL Assisted customers with questions and various inquiries with complex products and services Conducted needs-based selling by using non-scripted, probing techniques to determine customer needs and to offer the most appropriate product or service to address those needs Maintained a broad knowledge of products, pricing, promotions, and procedures Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call
- 2. M.J. Whetstine resum辿 Comcast Communications, Inc. AUG 2013- MAY2014 Customer Service Representative Jacksonville, FL Assisted customers with questions and various inquiries regarding billing and technical support Documented new customer information using data entry skills and updated information as needed Scheduled appointments for technical support and completed troubleshooting activities as required Remedy Intelligent Staffing APR 2012 - MAY2012 Temporary Material Handler Jacksonville, FL Monitored packages for damages and prepared them for shipping Internal Revenue Service OCT 2008 - JAN 2009 Temporary Customer Service Representative Jacksonville, FL Assisted customers with questions regarding their income taxes and federal withholdings Provided customers with feedback on the status of their income taxes and payment processes Painting Contractor NOV 2005- OCT 2008 Residential Painter Jacksonville, FL Completed residential paintings according to contractual agreements Collected payments from customers after completion of work by way of money, money order, and check Independent Detailing Contractor SEP 2004- JUN 2005 Automobile Detailer Jacksonville, FL Cleaned and detailed multiple types of vehicles automobiles AOL/Time Warner AUG 2003- AUG 2004 Customer Care Consultant and Collections Jacksonville, FL Collected payments from customers that were in bad standing Effectively dealt with frustrated customers and addressed their concerns Processed payments over the phone via debit and credit card Updated customer accounts and information and sent invoices as needed Developed leads, closed sales, and formatted contracts with potential customers 1st Choice Auto Movers JUL 1996- JUL2003 Freight Broker / Owner Jacksonville, FL Developed leads, closed sales, and formatted contracts with potential customers Monitored vehicles that were transported from various locations Dispatched information to drivers to ensure vehicles reached destinations Liberty National Life Insurance FEB 1995 - JUL 1996 Sales Agents Jacksonville, FL Determined clients' needs and financial situations by scheduling fact-finding appointments Evaluated extent of present coverage and investments; ascertaining long-term goals Developed and coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation Completed coverage by delivering policy, provided death benefits by delivering policy proceeds and reassessing client needs
- 3. M.J. Whetstine resum辿 U.S. Navy JUL 1985 DEC 1994 Mess Management Specialist various duty stations Trained workers in food preparation, serving, sanitation, and safety procedures Supervised and participated in kitchen and dining area cleaning activities Estimated ingredients and supplies required to prepare menu items Planned menus in accordance with Federal Dietary Health Standards Specified food portions and courses, production and time sequences,and workstation and equipment arrangements Resolved customer complaints regarding food service Controlled inventories of food and equipment and reported shortages to designated personnel. Purchased or requisitioned supplies and equipment needed to ensure quality and timely delivery of food services Observed and evaluated workers and work procedures to ensure quality standards and service, and completed disciplinary write-ups REFERENCES: Available upon request