Whitney Lour_Resume
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Whitney Lour has over 15 years of experience in customer service, IT help desk, and inventory management roles. She has a Master's in Business Administration and is proficient in Microsoft Office, AS400, JDE, and troubleshooting computer hardware and software issues. Her objective is to enhance her professional skills in an IT environment.
Whitney Lour_Resume
- 1. Whitney Lour 5009 Kilgore Lane Cross Lanes, WV 25313 620-330-2952 Cellphone Whitness_08@yahoo.com Objective To enhance myprofessional skillsinadynamicandfastpaced workplace inan IT environment. Assertive and enthusiastic,withextensive knowledgeof MicrosoftWord, AS400, JDE,and an unsurpassedworthethic. Experience 11/2014 Level 2 Analyst FTSD To Current CDI Corporation Inboundcallsandclientcall backs Remote accesson clientscomputers Troubleshootingandresolvingcomputerissuesinvolvingnetworking, applications,andVPN. Provide customerserviceanddeescalateclients Manage ticketaccuracy and tickethandling 7/2014 CustomerService for UnitedHealthCare 10/2014 AegisCommunications: Joplin,Missouri AssistMedicare members withquestionsonmedical andprescription drug benefits,billingandclaims, andanyplanrelatedquestions. AssistingupsetMedicare membersanddeescalatingthe situation. Team lead- Floorwalkingtoassistagentswithquestionsandkeeping agentsup to date on policyupdatesandprocedures.Assistingtrainers withclassroomactivitiesand helpprovide guidance tonewagents. AssistingwithWorkForce Managementon monitoringaverage handle time. Utilize computerizedsystemsfortracking,informationgathering,and troubleshooting. Researchandanalyze data to addresscustomerquestions. Continuallymaintainall workingknowledge of policiesand procedures. Assistmemberswithwebsitenavigation.
- 2. 7/2012 InboundRetentionRepresentative/Team Lead for ExperianCampaign To 7/2014 AegisCommunications: Joplin,Missouri Inboundsalesandassistingcustomerswithquestionsandconcerns abouttheirmembership. PromotedtoTeam Leadin April 2013 - Floorwalkingtoassistagents withquestionsandkeepingagentsuptodate on policyupdatesand proceduresaswell asmonitoring,andcoaching. AssistingwithWorkForce Managementdutiesincludingline adherence/reporting. Up-trainingtoensure agentsare knowledgeable andhave the skills requiredformeetingclientandAegisexpectations. Continuallymaintainall workingknowledge of policiesand procedures. Assistedcustomerswithwebsite navigationandtroubleshootingsuch as clearingcookies/cache,browsercompatibility,andpassword resets. 7/2007 Production Control Scheduler To 5/2010 RSI: Columbus,Kansas Determine productionrequirementsbyanalyzing demand/forecastin JDE and AS400. Schedulingproductionfordoors,frames,chopcomponentsmolded componentsandraw chopmaterial. Publishedproductionschedulesweeklythatwouldmeetcustomer needswhile alsominimizingproductionscrapanddowntime. Monitoredthe productionprocessesandadjustedschedules. DiscoveredBill of material issuesbasedoninventorylevels. Enter re-supplyorders,firmplannedorders,releaseshoporders, cancel firmedorders. Maintainedalistof missedshipments(akabackorders)onadaily basisand provide rootcause analysis. Assistedinventorycontrol andwarehouse leadinmaintaining accurate inventory. Lead inventorycontrol duringthe changeoverof the systemsdue to my knowledgeof the product.
- 3. 10/2005 InventoryControl Clerk To 5/2010 RSI: Columbus,Kansas Keptrecordof inventoriesandcompletedcycle countsof inventories and entereddataforsuch intoAS400. Producedorderstatusreportsfor productionfloorsupervisors. Expediteddoors. Keptrecordand chartedexcess/duplicate doorsandframes producedbyproductionusinganaccess basedsystem. Assistedwithdataentry,counts,andauditsduringyearlyinventory. Workedcloselywithsupervisorsandleadsonproductioncontrol issues. Assistedwithdiscoveringandfixingbill of materialissues. Trainedshippingandreceivingaswell asinventorycontrol ontheir functionsinthe AS400 in a new facility. Createdshippingandreceivingdocumentationsanddataentry thereof. Startedtrainingforproductioncontrol schedulerinJuly2007. Took onthe schedulingforDoorsand door/frame raw material for cabinetproductioninbothJDE and AS400. 5/2004 CustomerService Representative To 8/2005 CellularOne:Manhattan,Kansas Takinginboundcallsfromsalesagentsand customers. Openednew accountsforsalesagentsandmade requestedchanges on cellularaccounts. Answeredcustomerquestionsontheircellularaccounts. Continuallymaintainall workingknowledge of policiesand procedures. 1/1998 Data Entry Clerk/IT Department To 4/2004 Prestige Cabinets: Independence,Kansas Enteringbill of materials,productstructuresandordersintoAS400 (frontierbasedsystem). Trainedotheremployeesontheirjobdutiesandfunctionsinthe systemandcreatedscriptsfor all screensanddutiesinAS400. Data entry,counting,andauditsduringyearlyinventories. Setupnew NetworkComputersonthe system Updatedprogramson networkusing VPN WorkedwithAccesssettingupandtestingnew label processing systemforProduction Removal of spyware andvirusondesktop/laptopcomputers
- 4. Hardware replacementonDesktoppcsuchas Disk drives,hard drives,IDEcables. Diagnose computerissues andfix suchissuesinvolvingviruses, malware,orhardware failure. Educatedcoworkersonwhat causedtheirissue andhow to avoidit inthe future. Education 8/2000 Courseworkin BusinessAdministration To 5/2001 Independence CommunityCollege:Independence,Kansas 2012 Master of BusinessAdministrationOperations- Coursework To Current DeVryUniversity,Online GPA: 3.85 DeansListAwardfor 3.5 GPA+ each semester Special Skills Technical ProficientinMicrosoftOffice, Lotus-123,Frontier-AS400,JDE,DBSI TI990, Hardware/software configurationandtroubleshooting,knowledgein Mobile platforms (Android &IOS) ..