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GAME SHAPER
How to use a WIIFWe outsourcing agreement
to generate transformational results
1Copyright © The Aha! Advantage 2016
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWe
outsourcing
agreements
Game
changing
results
2Copyright © The Aha! Advantage 2014
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWe
outsourcing
agreements
Game
changing
results
A WIIFWe outsourcing agreement is a must if you want
to generate game-changing results built on innovation
Reduced costs
Improved service levels
Value-multiplying innovations
Outsourcer
Improved margins
Long-term, growable crown-jewel client
Transferable learnings & capabilities
Supplier
3Copyright © The Aha! Advantage 2014
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWE
outsourcing
agreements
Game
changing
results
What’s In It For We outsourcing agreements deliver game-
changing results because they are structured for long-term
mutual gain
4Copyright © The Aha! Advantage 2014
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWE
outsourcing
agreements
Game
changing
results
Five rules of engagement underpin a successful WIIFWe
outsourcing agreement
The Rules of engagement
1. Focus on outcomes, not transactions
2. Focus on the WHAT, not the HOW
3. Use clearly defined and measurable outcomes
4. The pricing model incentivises value sharing
5. Build a governance structure that provides insight,
not merely oversight
WIIFWe contracts incentivize innovation and encourage
collaboration
ME contract
 Legal weapon
 Rigid and detailed
 Transaction pricing
 Transference of risk to
weaker party
WE contract
 Instrument that facilitates
collaboration
 Flexible framework
 Shared-value pricing model
 Risk sharing
5Copyright © The Aha! Advantage 2014
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWE
outsourcing
agreements
Game
changing
results
6Copyright © The Aha! Advantage 2014
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWe
outsourcing
agreements
Game
changing
results
Innovation doesn’t just happen. Staff need to master how to
identify and deliver Aha! value-multiplying innovations
7Copyright © The Aha! Advantage 2014
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWE
outsourcing
agreements
Game
changing
results
Aha! value-multiplying innovations lower costs and risks while
simultaneously raising service and quality outcomes
raise service
& quality
Lower costs
& risks
value
innovation
8Copyright © The Aha! Advantage 2014
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWe
outsourcing
agreements
Game
changing
results
The difference between success and failure is how quickly
we recognise the need for change and how deeply we
understand it. Game-changers build High Adaptability, High
Achievement (HAHA) cultures.
9Copyright © The Aha! Advantage 2014
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWE
outsourcing
agreements
Game
changing
results
High Adaptability, High Achievement people (HAHAs) are the
drivers of successful rapid change
HIGH
HIGHLOW
Achievement
Adaptability
HAHA
LALA
From LALA to HAHA
Low Adaptability
Low Achievement
High Adaptability
High Achievement
10Copyright © The Aha! Advantage 2014
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWe
outsourcing
agreements
Game
changing
results
The best firms become game-changers by mastering how to
innovate and execute faster
11Copyright © The Aha! Advantage 2014
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWE
outsourcing
agreements
Game
changing
results
Firms become game-changers by mastering how to learn faster
and execute faster
FAST
FASTSLOW
Learn
Do
LEARN FASTER
DO FASTER
Learn Faster, Do Faster

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What's In It For We

  • 1. GAME SHAPER How to use a WIIFWe outsourcing agreement to generate transformational results 1Copyright © The Aha! Advantage 2016 Aha! value- multiplying innovations HAHA culture WIIFWe outsourcing agreements Game changing results
  • 2. 2Copyright © The Aha! Advantage 2014 Aha! value- multiplying innovations HAHA culture WIIFWe outsourcing agreements Game changing results A WIIFWe outsourcing agreement is a must if you want to generate game-changing results built on innovation
  • 3. Reduced costs Improved service levels Value-multiplying innovations Outsourcer Improved margins Long-term, growable crown-jewel client Transferable learnings & capabilities Supplier 3Copyright © The Aha! Advantage 2014 Aha! value- multiplying innovations HAHA culture WIIFWE outsourcing agreements Game changing results What’s In It For We outsourcing agreements deliver game- changing results because they are structured for long-term mutual gain
  • 4. 4Copyright © The Aha! Advantage 2014 Aha! value- multiplying innovations HAHA culture WIIFWE outsourcing agreements Game changing results Five rules of engagement underpin a successful WIIFWe outsourcing agreement The Rules of engagement 1. Focus on outcomes, not transactions 2. Focus on the WHAT, not the HOW 3. Use clearly defined and measurable outcomes 4. The pricing model incentivises value sharing 5. Build a governance structure that provides insight, not merely oversight
  • 5. WIIFWe contracts incentivize innovation and encourage collaboration ME contract  Legal weapon  Rigid and detailed  Transaction pricing  Transference of risk to weaker party WE contract  Instrument that facilitates collaboration  Flexible framework  Shared-value pricing model  Risk sharing 5Copyright © The Aha! Advantage 2014 Aha! value- multiplying innovations HAHA culture WIIFWE outsourcing agreements Game changing results
  • 6. 6Copyright © The Aha! Advantage 2014 Aha! value- multiplying innovations HAHA culture WIIFWe outsourcing agreements Game changing results Innovation doesn’t just happen. Staff need to master how to identify and deliver Aha! value-multiplying innovations
  • 7. 7Copyright © The Aha! Advantage 2014 Aha! value- multiplying innovations HAHA culture WIIFWE outsourcing agreements Game changing results Aha! value-multiplying innovations lower costs and risks while simultaneously raising service and quality outcomes raise service & quality Lower costs & risks value innovation
  • 8. 8Copyright © The Aha! Advantage 2014 Aha! value- multiplying innovations HAHA culture WIIFWe outsourcing agreements Game changing results The difference between success and failure is how quickly we recognise the need for change and how deeply we understand it. Game-changers build High Adaptability, High Achievement (HAHA) cultures.
  • 9. 9Copyright © The Aha! Advantage 2014 Aha! value- multiplying innovations HAHA culture WIIFWE outsourcing agreements Game changing results High Adaptability, High Achievement people (HAHAs) are the drivers of successful rapid change HIGH HIGHLOW Achievement Adaptability HAHA LALA From LALA to HAHA Low Adaptability Low Achievement High Adaptability High Achievement
  • 10. 10Copyright © The Aha! Advantage 2014 Aha! value- multiplying innovations HAHA culture WIIFWe outsourcing agreements Game changing results The best firms become game-changers by mastering how to innovate and execute faster
  • 11. 11Copyright © The Aha! Advantage 2014 Aha! value- multiplying innovations HAHA culture WIIFWE outsourcing agreements Game changing results Firms become game-changers by mastering how to learn faster and execute faster FAST FASTSLOW Learn Do LEARN FASTER DO FASTER Learn Faster, Do Faster