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Wireless restaurant system 2

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Hashan Bahardeen

This document proposes a wireless restaurant system (WRS) to improve the management and customer experience of Malaysian Delights restaurant. The WRS would allow customers to order and pay wirelessly, view menus and make reservations on their mobile phones. It consists of modules for ordering, queueing, payment, kitchen/dispatch, sales reports, stock control and customer management. The system uses wireless technologies like Bluetooth and GPRS to connect devices. It aims to increase efficiency, enhance the customer experience, and provide real-time business analytics to help grow the restaurant's performance and profits.

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Wireless Restaurant System We will serve you better … Proposed and prepared by Chin Ping Ming (IT 06122)
Current System • Malaysian Delights – Ordering interface
Malaysia Delights Network Architecture
Improvement to Current System • Overall Modules (Part 1): – Ordering Module • Waiters • Clients – Queuing Module – Mobile order/checking module
Improvement to Current System • Overall Modules (Part 2): – Payment Module – Kitchen Module – Job Dispatch Module
Improvement to Current System • Overall Modules (Part 3): – Sales Profiles Module – Stock Control Module (Outlet Performance) – Menu Update Module – Customer Information Management module – Setting Module
What is WRS? • Ordered is sent to kitchen, cashier wirelessly. Order is sent Kitchen thru Bluetooth to the server Order is sent to kitchen & Waiter cashier Cashier
What is WRS? • Customer pre-order or check restaurant status while on the road. •Order is sent thru GPRS to the server Client Kitchen Order is sent to kitchen & cashier Users send request to confirm Cashier available seats and make reservation
What is WRS? • Management able access real-time restaurant information. Penang Information is Get/update sent over the Real-Time info wireless network from/to all •• outlets. K.L. Wireless Wireless Network Network •Management Johor
•Get/update Real- •Order is sent Time info from/to thru Bluetooth Wireless Wireless all outlets. to the Network Network network wireless network • Information is •Waiter sent over the •Management •Preparing/ • from customer • Order is taken Delivery Status sent to network •Order is sent thru GPRS to the network •Order is sent to kitchen • to cashier • Order is sent •Client •Kitchen •Users send request to confirm available seats The overview architecture of Wireless and make reservation Restaurant System •Cashier
Management Modules • Management View Interface – Update Menu – Sales Profile – Customer Info. – Stock Control – Setting – Technical Support
Management Modules • Update Menu Interface 2 – Main Dishes – Drinks – Today Special – Deserts
Management Modules • Update Menu Interface 2 Current Dishes Nasi Goreng Kampung – Add new food/drink Nasi Ayam Mee Hokkien Mee Hailam – Edit specific food/drink – Delete food/drink Chicken Chop Add – Back to Main Menu Edit Delete Quit
Management Modules • Sales Profile Interface – Add new employee Employee Profiles: ID: •K 01233 – Edit employee data Name: • Chen Commisssion: •RM Daily order: 76.98 – Delete employee • 22/09/03 Performance: Moderate – View employee Employee_id Search Performance add edit Quit
Management Modules • Stock Control Interface 6 5 – View Daily Stocks 4 3 2 – View Monthly Stock 1 0 Asam Chinese Ciku Durian Ice Fish Tea Kacang – Print Reports Penang Search Daily Monthly Quit
Management Modules • Customer Management Interface Customer Info.: – Add new customer ID: C 0782 Name: Chin Birth Day: 04/10/80 Preferences: details – Edit customer data Points: 1055 – Delete customer cust_id Search – View customer add modify Quit preferences
Mobile phone users booking module Wireless Network Thank 2 for 1 Yes, your14:00your accepted. BOOKyourequest is booking. Your booking Id want to book? Are you sure you is: 123. Please come 1 the restaurant 10 Replyto to book, 2 to cancel. minutes before the booking time. Thank you. OK OK
Mobile customer preorder module Wireless Network
Mobile customer preorder module Wireless Network
Mobile customer preorder module Wireless Network
Queue module • Preorder customr •Priority • Pre book customer • N customer
Queue module Prebook N customer customer SEATS N customer Prebook Preorder customer customer
System Requirement Hardware requirement •A wireless connection enabled pocket pc •GPRS to PC connector •Bluetooth to PC connector •A GPRS enabled mobile phone •A computer that serve as a server.
System Requirement Software requirement •Java 2 Platform, Micro Edition (J2ME) •Microsoft Mobile Development Kit •Microsoft SQL as a database
Why WRS? •To implement a complete business solution system •To enhance the management system of a restaurant to make it more efficiency •To have an alternative way for the users to order food or booking seats in a more convenience way. •To widen their market and increase the performance of the company.
Core Value of WRS MOBILITY •Important functionality for business competitiveness advantage. • GPRS - every party can access the system anytime. - UPS uses GPRS for instant delivery alerts • Mobile handheld devices used  users can use the system at anywhere
Core Value of WRS COST EFFECTIVENESS for business data transaction GPRS – only pay for data sent rather than dial up online 24 hours - save cost in management FedEx rolling out 40,000 GPRS- enabled devices across its US operation in an attempt to save $20m (£13m) a year
Core Value of WRS For example, • 1 customer = 0.5 KB • RM 0.005 (Digi) x 0.5 = RM 0.0025/customer • RM 0.0025 x 1000 customer = RM 2.5 Internet? Cost??
Return of Investment • serve 1 x more per day (if RM 20 per table and there are 20 tables) • RM 20 x 20 x 30 days = RM 12,000 • Able to proceed another 25% of line (if 20 person is in line 25% x 20 =5 person) • 5 x RM20 x 30 days = RM 3000
Return of Investment • Cut down on inventory mistake 10 % (exp. Inventory purchases are RM 50,000) • RM 50,000 x 10% = RM 5,000 • Total ROI = RM 12,000 x 12 = RM144,000 + RM 3,000 x 12 = RM 3,600 + RM 5,000 RM 185,000
Conclusion business-wise solution system • Helpful in management system • Gain competitiveness advantage  Market valuable • Restaurant Market in Malaysia is wide •Still uncommon but it is market valuable.

More Related Content

Wireless restaurant system 2

  • 1. Wireless Restaurant System We will serve you better … Proposed and prepared by Chin Ping Ming (IT 06122)
  • 2. Current System • Malaysian Delights – Ordering interface
  • 4. Improvement to Current System • Overall Modules (Part 1): – Ordering Module • Waiters • Clients – Queuing Module – Mobile order/checking module
  • 5. Improvement to Current System • Overall Modules (Part 2): – Payment Module – Kitchen Module – Job Dispatch Module
  • 6. Improvement to Current System • Overall Modules (Part 3): – Sales Profiles Module – Stock Control Module (Outlet Performance) – Menu Update Module – Customer Information Management module – Setting Module
  • 7. What is WRS? • Ordered is sent to kitchen, cashier wirelessly. Order is sent Kitchen thru Bluetooth to the server Order is sent to kitchen & Waiter cashier Cashier
  • 8. What is WRS? • Customer pre-order or check restaurant status while on the road. •Order is sent thru GPRS to the server Client Kitchen Order is sent to kitchen & cashier Users send request to confirm Cashier available seats and make reservation
  • 9. What is WRS? • Management able access real-time restaurant information. Penang Information is Get/update sent over the Real-Time info wireless network from/to all •• outlets. K.L. Wireless Wireless Network Network •Management Johor
  • 10. •Get/update Real- •Order is sent Time info from/to thru Bluetooth Wireless Wireless all outlets. to the Network Network network wireless network • Information is •Waiter sent over the •Management •Preparing/ • from customer • Order is taken Delivery Status sent to network •Order is sent thru GPRS to the network •Order is sent to kitchen • to cashier • Order is sent •Client •Kitchen •Users send request to confirm available seats The overview architecture of Wireless and make reservation Restaurant System •Cashier
  • 11. Management Modules • Management View Interface – Update Menu – Sales Profile – Customer Info. – Stock Control – Setting – Technical Support
  • 12. Management Modules • Update Menu Interface 2 – Main Dishes – Drinks – Today Special – Deserts
  • 13. Management Modules • Update Menu Interface 2 Current Dishes Nasi Goreng Kampung – Add new food/drink Nasi Ayam Mee Hokkien Mee Hailam – Edit specific food/drink – Delete food/drink Chicken Chop Add – Back to Main Menu Edit Delete Quit
  • 14. Management Modules • Sales Profile Interface – Add new employee Employee Profiles: ID: •K 01233 – Edit employee data Name: • Chen Commisssion: •RM Daily order: 76.98 – Delete employee • 22/09/03 Performance: Moderate – View employee Employee_id Search Performance add edit Quit
  • 15. Management Modules • Stock Control Interface 6 5 – View Daily Stocks 4 3 2 – View Monthly Stock 1 0 Asam Chinese Ciku Durian Ice Fish Tea Kacang – Print Reports Penang Search Daily Monthly Quit
  • 16. Management Modules • Customer Management Interface Customer Info.: – Add new customer ID: C 0782 Name: Chin Birth Day: 04/10/80 Preferences: details – Edit customer data Points: 1055 – Delete customer cust_id Search – View customer add modify Quit preferences
  • 17. Mobile phone users booking module Wireless Network Thank 2 for 1 Yes, your14:00your accepted. BOOKyourequest is booking. Your booking Id want to book? Are you sure you is: 123. Please come 1 the restaurant 10 Replyto to book, 2 to cancel. minutes before the booking time. Thank you. OK OK
  • 18. Mobile customer preorder module Wireless Network
  • 19. Mobile customer preorder module Wireless Network
  • 20. Mobile customer preorder module Wireless Network
  • 21. Queue module • Preorder customr •Priority • Pre book customer • N customer
  • 22. Queue module Prebook N customer customer SEATS N customer Prebook Preorder customer customer
  • 23. System Requirement Hardware requirement •A wireless connection enabled pocket pc •GPRS to PC connector •Bluetooth to PC connector •A GPRS enabled mobile phone •A computer that serve as a server.
  • 24. System Requirement Software requirement •Java 2 Platform, Micro Edition (J2ME) •Microsoft Mobile Development Kit •Microsoft SQL as a database
  • 25. Why WRS? •To implement a complete business solution system •To enhance the management system of a restaurant to make it more efficiency •To have an alternative way for the users to order food or booking seats in a more convenience way. •To widen their market and increase the performance of the company.
  • 26. Core Value of WRS MOBILITY •Important functionality for business competitiveness advantage. • GPRS - every party can access the system anytime. - UPS uses GPRS for instant delivery alerts • Mobile handheld devices used  users can use the system at anywhere
  • 27. Core Value of WRS COST EFFECTIVENESS for business data transaction GPRS – only pay for data sent rather than dial up online 24 hours - save cost in management FedEx rolling out 40,000 GPRS- enabled devices across its US operation in an attempt to save $20m (£13m) a year
  • 28. Core Value of WRS For example, • 1 customer = 0.5 KB • RM 0.005 (Digi) x 0.5 = RM 0.0025/customer • RM 0.0025 x 1000 customer = RM 2.5 Internet? Cost??
  • 29. Return of Investment • serve 1 x more per day (if RM 20 per table and there are 20 tables) • RM 20 x 20 x 30 days = RM 12,000 • Able to proceed another 25% of line (if 20 person is in line 25% x 20 =5 person) • 5 x RM20 x 30 days = RM 3000
  • 30. Return of Investment • Cut down on inventory mistake 10 % (exp. Inventory purchases are RM 50,000) • RM 50,000 x 10% = RM 5,000 • Total ROI = RM 12,000 x 12 = RM144,000 + RM 3,000 x 12 = RM 3,600 + RM 5,000 RM 185,000
  • 31. Conclusion business-wise solution system • Helpful in management system • Gain competitiveness advantage  Market valuable • Restaurant Market in Malaysia is wide •Still uncommon but it is market valuable.