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息 2015 Vast  Confidential & Proprietary#WomeninAuto16
The Doctor is In
Prescribing Marketing Plans to the 3 Women Personas
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
PERSONA
Alan Cooper, About Face
A precise descriptive
model of the
user, what he wishes to
accomplish and why
息 2015 Vast  Confidential & Proprietary
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
PRESCRIPTION
息 2015 Vast  Confidential & Proprietary
Use personas:
To provide focus for marketing
campaigns
To create empathy with consumers
To add context to web design choices
息 2016 Vast  Confidential & Proprietary
息 2016 Vast  Confidential & Proprietary
METHODS
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
Online survey with over 30 needs questions
About 300 respondents from general
population
Four weeks from start to finish
METHODS
SURVEY
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
IDENTIFY PERSONAS
CLUSTER ANALYSIS
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
In person and online group interviews
About 40 participants from targeted
populations
One online and four in person sessions
METHODS
FOCUS GROUPS
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
METHODS
FOCUS GROUPS
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
35-54 yo Female Florida
Urban
College
Graduate
Stay-home mom
Married
On a budget
1 Child
$60k/yea
r
Up to 10k
budget
Nervous
PERSONA
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
Kelly
mother on a budget
35-54 yo Female Florida
Urban
College
Graduate
Stay-home mom
Married
On a budget
1 Child
$60k/yea
r
Up to 10k
budget
Nervous
I am going to try new cars until I find
the one that meets my needs.
息 2016 Vast  Confidential & Proprietary
PERSONAS
#WomeninAuto16
息 2016 Vast  Confidential & Proprietary
STEREOTYPES
#WomeninAuto16
息 2016 Vast  Confidential & Proprietary
DESCRIBE A MOM
#WomeninAuto16
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
PRESCRIPTION
息 2015 Vast  Confidential & Proprietary
Dr. how can I sell to
moms? Price sells
cars, right?
Well, not really
息 2016 Vast  Confidential & Proprietary
息 2016 Vast  Confidential & Proprietary
息 2016 Vast  Confidential & Proprietary
PERSONAS
#WomeninAuto16
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
PRESCRIPTION
息 2015 Vast  Confidential & Proprietary
Dr. how can I sell to consumers
like Kelly?
Dont sell them on price and value alone. They
are concerned with maintenance cost. They dont
have time for research, so inform them.
But what about price?
Nope.
息 2016 Vast  Confidential & Proprietary
息 2016 Vast  Confidential & Proprietary
an example of what PRICE or GOOD DEAL means for each pers
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
Johnny Appleseed
Type a quote here.
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
Type a quote here.
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
Johnny Appleseed
Type a quote here.
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
PRESCRIPTION
息 2015 Vast  Confidential & Proprietary
Dr. how can I market to
consumers like Victoria?
Dont lecture them, theyve bought cars before and
theyve been driving for a while. Remember: she is
not the one who will be driving Reassure her: she
is scared to death about her child driving.
But what about price?
Nope.
息 2016 Vast  Confidential & Proprietary
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
PRESCRIPTION
息 2015 Vast  Confidential & Proprietary
Dr. how can I target consumers
like Ashley?
Provide guidance. They need help with everything,
starting from budget to knowing what they can
afford. They want the best bang for their buck.
Present yourself as a trustworthy expert.
But what about price?
Nope.
息 2016 Vast  Confidential & Proprietary
息 2016 Vast  Confidential & Proprietary
CASE STUDY
#WomeninAuto16
息 2016 Vast  Confidential & Proprietary
息 2016 Vast  Confidential & Proprietary
息 2016 Vast  Confidential & Proprietary#WomeninAuto16
PRESCRIPTION
息 2015 Vast  Confidential & Proprietary
Dr. should I talk to all my
costumers about price and
value?
No! Talk to them about their needs.
Everything else will not emotionally resonate
with them.
息 2016 Vast  Confidential & Proprietary
息 2016 Vast  Confidential & Proprietary
THANK YOU!
Please subscribe:
http://moms.carstory.com/

More Related Content

Women In Automotive 2016 - Stefania Mereu

  • 1. 息 2015 Vast Confidential & Proprietary#WomeninAuto16 The Doctor is In Prescribing Marketing Plans to the 3 Women Personas
  • 2. 息 2016 Vast Confidential & Proprietary#WomeninAuto16 PERSONA Alan Cooper, About Face A precise descriptive model of the user, what he wishes to accomplish and why 息 2015 Vast Confidential & Proprietary
  • 3. 息 2016 Vast Confidential & Proprietary#WomeninAuto16 PRESCRIPTION 息 2015 Vast Confidential & Proprietary Use personas: To provide focus for marketing campaigns To create empathy with consumers To add context to web design choices 息 2016 Vast Confidential & Proprietary
  • 4. 息 2016 Vast Confidential & Proprietary METHODS
  • 5. 息 2016 Vast Confidential & Proprietary#WomeninAuto16 Online survey with over 30 needs questions About 300 respondents from general population Four weeks from start to finish METHODS SURVEY
  • 6. 息 2016 Vast Confidential & Proprietary#WomeninAuto16 IDENTIFY PERSONAS CLUSTER ANALYSIS
  • 7. 息 2016 Vast Confidential & Proprietary#WomeninAuto16 In person and online group interviews About 40 participants from targeted populations One online and four in person sessions METHODS FOCUS GROUPS
  • 8. 息 2016 Vast Confidential & Proprietary#WomeninAuto16 METHODS FOCUS GROUPS
  • 9. 息 2016 Vast Confidential & Proprietary#WomeninAuto16 35-54 yo Female Florida Urban College Graduate Stay-home mom Married On a budget 1 Child $60k/yea r Up to 10k budget Nervous PERSONA
  • 10. 息 2016 Vast Confidential & Proprietary#WomeninAuto16 Kelly mother on a budget 35-54 yo Female Florida Urban College Graduate Stay-home mom Married On a budget 1 Child $60k/yea r Up to 10k budget Nervous I am going to try new cars until I find the one that meets my needs.
  • 11. 息 2016 Vast Confidential & Proprietary PERSONAS #WomeninAuto16
  • 12. 息 2016 Vast Confidential & Proprietary STEREOTYPES #WomeninAuto16
  • 13. 息 2016 Vast Confidential & Proprietary DESCRIBE A MOM #WomeninAuto16
  • 14. 息 2016 Vast Confidential & Proprietary#WomeninAuto16
  • 15. 息 2016 Vast Confidential & Proprietary#WomeninAuto16
  • 16. 息 2016 Vast Confidential & Proprietary#WomeninAuto16 PRESCRIPTION 息 2015 Vast Confidential & Proprietary Dr. how can I sell to moms? Price sells cars, right? Well, not really 息 2016 Vast Confidential & Proprietary
  • 17. 息 2016 Vast Confidential & Proprietary
  • 18. 息 2016 Vast Confidential & Proprietary PERSONAS #WomeninAuto16
  • 19. 息 2016 Vast Confidential & Proprietary#WomeninAuto16
  • 20. 息 2016 Vast Confidential & Proprietary#WomeninAuto16
  • 21. 息 2016 Vast Confidential & Proprietary#WomeninAuto16
  • 22. 息 2016 Vast Confidential & Proprietary#WomeninAuto16 PRESCRIPTION 息 2015 Vast Confidential & Proprietary Dr. how can I sell to consumers like Kelly? Dont sell them on price and value alone. They are concerned with maintenance cost. They dont have time for research, so inform them. But what about price? Nope. 息 2016 Vast Confidential & Proprietary
  • 23. 息 2016 Vast Confidential & Proprietary an example of what PRICE or GOOD DEAL means for each pers
  • 24. 息 2016 Vast Confidential & Proprietary#WomeninAuto16 Johnny Appleseed Type a quote here.
  • 25. 息 2016 Vast Confidential & Proprietary#WomeninAuto16 Type a quote here.
  • 26. 息 2016 Vast Confidential & Proprietary#WomeninAuto16 Johnny Appleseed Type a quote here.
  • 27. 息 2016 Vast Confidential & Proprietary#WomeninAuto16 PRESCRIPTION 息 2015 Vast Confidential & Proprietary Dr. how can I market to consumers like Victoria? Dont lecture them, theyve bought cars before and theyve been driving for a while. Remember: she is not the one who will be driving Reassure her: she is scared to death about her child driving. But what about price? Nope. 息 2016 Vast Confidential & Proprietary
  • 28. 息 2016 Vast Confidential & Proprietary#WomeninAuto16
  • 29. 息 2016 Vast Confidential & Proprietary#WomeninAuto16
  • 30. 息 2016 Vast Confidential & Proprietary#WomeninAuto16 PRESCRIPTION 息 2015 Vast Confidential & Proprietary Dr. how can I target consumers like Ashley? Provide guidance. They need help with everything, starting from budget to knowing what they can afford. They want the best bang for their buck. Present yourself as a trustworthy expert. But what about price? Nope. 息 2016 Vast Confidential & Proprietary
  • 31. 息 2016 Vast Confidential & Proprietary CASE STUDY #WomeninAuto16
  • 32. 息 2016 Vast Confidential & Proprietary
  • 33. 息 2016 Vast Confidential & Proprietary
  • 34. 息 2016 Vast Confidential & Proprietary#WomeninAuto16 PRESCRIPTION 息 2015 Vast Confidential & Proprietary Dr. should I talk to all my costumers about price and value? No! Talk to them about their needs. Everything else will not emotionally resonate with them. 息 2016 Vast Confidential & Proprietary
  • 35. 息 2016 Vast Confidential & Proprietary THANK YOU! Please subscribe: http://moms.carstory.com/

Editor's Notes

  • #3: Stefania and I thought for a long time about whats the most boring possible way to start our talk, and this is what we came up with. Alan Cooper defines personas as Joking aside, its a good idea to get on the same page about what we mean by personas. And they key terms here, which Stefania cleverly put in very large fonts are model and why. Ultimately a persona is a model, which is to say an approximate description of the users or buyers we are interesting in understanding, which contains enough detail to put you inside of their heads to see why they have certain needs and goals. Thats what were aiming for.
  • #4: Stefania and I thought for a long time about whats the most boring possible way to start our talk, and this is what we came up with. Alan Cooper defines personas as Joking aside, its a good idea to get on the same page about what we mean by personas. And they key terms here, which Stefania cleverly put in very large fonts are model and why. Ultimately a persona is a model, which is to say an approximate description of the users or buyers we are interesting in understanding, which contains enough detail to put you inside of their heads to see why they have certain needs and goals. Thats what were aiming for.
  • #7: ET Factor analysis does two things: first, it helps you identify which questions come together to form factors, and second, it assigns a value for each of the factors to each participant.
  • #8: ET This is in a nutshell, the DNA for your personas. What were saying is that weve found three groups of people that tend to value these different factors to differing degrees. And we identified those factors and the groups that form around them in a completely automated and unbiased way.
  • #19: Stefania and I thought for a long time about whats the most boring possible way to start our talk, and this is what we came up with. Alan Cooper defines personas as Joking aside, its a good idea to get on the same page about what we mean by personas. And they key terms here, which Stefania cleverly put in very large fonts are model and why. Ultimately a persona is a model, which is to say an approximate description of the users or buyers we are interesting in understanding, which contains enough detail to put you inside of their heads to see why they have certain needs and goals. Thats what were aiming for.
  • #22: SM
  • #23: SM
  • #24: SM
  • #25: Stefania and I thought for a long time about whats the most boring possible way to start our talk, and this is what we came up with. Alan Cooper defines personas as Joking aside, its a good idea to get on the same page about what we mean by personas. And they key terms here, which Stefania cleverly put in very large fonts are model and why. Ultimately a persona is a model, which is to say an approximate description of the users or buyers we are interesting in understanding, which contains enough detail to put you inside of their heads to see why they have certain needs and goals. Thats what were aiming for.
  • #30: Stefania and I thought for a long time about whats the most boring possible way to start our talk, and this is what we came up with. Alan Cooper defines personas as Joking aside, its a good idea to get on the same page about what we mean by personas. And they key terms here, which Stefania cleverly put in very large fonts are model and why. Ultimately a persona is a model, which is to say an approximate description of the users or buyers we are interesting in understanding, which contains enough detail to put you inside of their heads to see why they have certain needs and goals. Thats what were aiming for.
  • #33: Stefania and I thought for a long time about whats the most boring possible way to start our talk, and this is what we came up with. Alan Cooper defines personas as Joking aside, its a good idea to get on the same page about what we mean by personas. And they key terms here, which Stefania cleverly put in very large fonts are model and why. Ultimately a persona is a model, which is to say an approximate description of the users or buyers we are interesting in understanding, which contains enough detail to put you inside of their heads to see why they have certain needs and goals. Thats what were aiming for.
  • #37: Stefania and I thought for a long time about whats the most boring possible way to start our talk, and this is what we came up with. Alan Cooper defines personas as Joking aside, its a good idea to get on the same page about what we mean by personas. And they key terms here, which Stefania cleverly put in very large fonts are model and why. Ultimately a persona is a model, which is to say an approximate description of the users or buyers we are interesting in understanding, which contains enough detail to put you inside of their heads to see why they have certain needs and goals. Thats what were aiming for.