The Doctor is In: Prescribing Marketing Plans to the 3 Women Personas
Stop marketing to your consumer based on their demographic, and start marketing to them based on their persona. Stefania Mereu, VP of Research at Vast and a P.h.D. in Cognitive Psychology, passionately dedicates herself to identifying the core personas of buyers across automotive. Through her research, she revealed two different groups of moms, and a female millennial, suggesting that those groups have a unique combination of needs that distinguish them from other demographic groups.
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Women In Automotive 2016 - Stefania Mereu
1. 息 2015 Vast Confidential & Proprietary#WomeninAuto16
The Doctor is In
Prescribing Marketing Plans to the 3 Women Personas
2. 息 2016 Vast Confidential & Proprietary#WomeninAuto16
PERSONA
Alan Cooper, About Face
A precise descriptive
model of the
user, what he wishes to
accomplish and why
息 2015 Vast Confidential & Proprietary
3. 息 2016 Vast Confidential & Proprietary#WomeninAuto16
PRESCRIPTION
息 2015 Vast Confidential & Proprietary
Use personas:
To provide focus for marketing
campaigns
To create empathy with consumers
To add context to web design choices
息 2016 Vast Confidential & Proprietary
5. 息 2016 Vast Confidential & Proprietary#WomeninAuto16
Online survey with over 30 needs questions
About 300 respondents from general
population
Four weeks from start to finish
METHODS
SURVEY
7. 息 2016 Vast Confidential & Proprietary#WomeninAuto16
In person and online group interviews
About 40 participants from targeted
populations
One online and four in person sessions
METHODS
FOCUS GROUPS
8. 息 2016 Vast Confidential & Proprietary#WomeninAuto16
METHODS
FOCUS GROUPS
9. 息 2016 Vast Confidential & Proprietary#WomeninAuto16
35-54 yo Female Florida
Urban
College
Graduate
Stay-home mom
Married
On a budget
1 Child
$60k/yea
r
Up to 10k
budget
Nervous
PERSONA
10. 息 2016 Vast Confidential & Proprietary#WomeninAuto16
Kelly
mother on a budget
35-54 yo Female Florida
Urban
College
Graduate
Stay-home mom
Married
On a budget
1 Child
$60k/yea
r
Up to 10k
budget
Nervous
I am going to try new cars until I find
the one that meets my needs.
11. 息 2016 Vast Confidential & Proprietary
PERSONAS
#WomeninAuto16
22. 息 2016 Vast Confidential & Proprietary#WomeninAuto16
PRESCRIPTION
息 2015 Vast Confidential & Proprietary
Dr. how can I sell to consumers
like Kelly?
Dont sell them on price and value alone. They
are concerned with maintenance cost. They dont
have time for research, so inform them.
But what about price?
Nope.
息 2016 Vast Confidential & Proprietary
23. 息 2016 Vast Confidential & Proprietary
an example of what PRICE or GOOD DEAL means for each pers
24. 息 2016 Vast Confidential & Proprietary#WomeninAuto16
Johnny Appleseed
Type a quote here.
25. 息 2016 Vast Confidential & Proprietary#WomeninAuto16
Type a quote here.
26. 息 2016 Vast Confidential & Proprietary#WomeninAuto16
Johnny Appleseed
Type a quote here.
27. 息 2016 Vast Confidential & Proprietary#WomeninAuto16
PRESCRIPTION
息 2015 Vast Confidential & Proprietary
Dr. how can I market to
consumers like Victoria?
Dont lecture them, theyve bought cars before and
theyve been driving for a while. Remember: she is
not the one who will be driving Reassure her: she
is scared to death about her child driving.
But what about price?
Nope.
息 2016 Vast Confidential & Proprietary
30. 息 2016 Vast Confidential & Proprietary#WomeninAuto16
PRESCRIPTION
息 2015 Vast Confidential & Proprietary
Dr. how can I target consumers
like Ashley?
Provide guidance. They need help with everything,
starting from budget to knowing what they can
afford. They want the best bang for their buck.
Present yourself as a trustworthy expert.
But what about price?
Nope.
息 2016 Vast Confidential & Proprietary
31. 息 2016 Vast Confidential & Proprietary
CASE STUDY
#WomeninAuto16
34. 息 2016 Vast Confidential & Proprietary#WomeninAuto16
PRESCRIPTION
息 2015 Vast Confidential & Proprietary
Dr. should I talk to all my
costumers about price and
value?
No! Talk to them about their needs.
Everything else will not emotionally resonate
with them.
息 2016 Vast Confidential & Proprietary
#3: Stefania and I thought for a long time about whats the most boring possible way to start our talk, and this is what we came up with. Alan Cooper defines personas as
Joking aside, its a good idea to get on the same page about what we mean by personas. And they key terms here, which Stefania cleverly put in very large fonts are model and why. Ultimately a persona is a model, which is to say an approximate description of the users or buyers we are interesting in understanding, which contains enough detail to put you inside of their heads to see why they have certain needs and goals. Thats what were aiming for.
#4: Stefania and I thought for a long time about whats the most boring possible way to start our talk, and this is what we came up with. Alan Cooper defines personas as
Joking aside, its a good idea to get on the same page about what we mean by personas. And they key terms here, which Stefania cleverly put in very large fonts are model and why. Ultimately a persona is a model, which is to say an approximate description of the users or buyers we are interesting in understanding, which contains enough detail to put you inside of their heads to see why they have certain needs and goals. Thats what were aiming for.
#7: ET
Factor analysis does two things: first, it helps you identify which questions come together to form factors, and second, it assigns a value for each of the factors to each participant.
#8: ET
This is in a nutshell, the DNA for your personas. What were saying is that weve found three groups of people that tend to value these different factors to differing degrees. And we identified those factors and the groups that form around them in a completely automated and unbiased way.
#19: Stefania and I thought for a long time about whats the most boring possible way to start our talk, and this is what we came up with. Alan Cooper defines personas as
Joking aside, its a good idea to get on the same page about what we mean by personas. And they key terms here, which Stefania cleverly put in very large fonts are model and why. Ultimately a persona is a model, which is to say an approximate description of the users or buyers we are interesting in understanding, which contains enough detail to put you inside of their heads to see why they have certain needs and goals. Thats what were aiming for.
#25: Stefania and I thought for a long time about whats the most boring possible way to start our talk, and this is what we came up with. Alan Cooper defines personas as
Joking aside, its a good idea to get on the same page about what we mean by personas. And they key terms here, which Stefania cleverly put in very large fonts are model and why. Ultimately a persona is a model, which is to say an approximate description of the users or buyers we are interesting in understanding, which contains enough detail to put you inside of their heads to see why they have certain needs and goals. Thats what were aiming for.
#30: Stefania and I thought for a long time about whats the most boring possible way to start our talk, and this is what we came up with. Alan Cooper defines personas as
Joking aside, its a good idea to get on the same page about what we mean by personas. And they key terms here, which Stefania cleverly put in very large fonts are model and why. Ultimately a persona is a model, which is to say an approximate description of the users or buyers we are interesting in understanding, which contains enough detail to put you inside of their heads to see why they have certain needs and goals. Thats what were aiming for.
#33: Stefania and I thought for a long time about whats the most boring possible way to start our talk, and this is what we came up with. Alan Cooper defines personas as
Joking aside, its a good idea to get on the same page about what we mean by personas. And they key terms here, which Stefania cleverly put in very large fonts are model and why. Ultimately a persona is a model, which is to say an approximate description of the users or buyers we are interesting in understanding, which contains enough detail to put you inside of their heads to see why they have certain needs and goals. Thats what were aiming for.
#37: Stefania and I thought for a long time about whats the most boring possible way to start our talk, and this is what we came up with. Alan Cooper defines personas as
Joking aside, its a good idea to get on the same page about what we mean by personas. And they key terms here, which Stefania cleverly put in very large fonts are model and why. Ultimately a persona is a model, which is to say an approximate description of the users or buyers we are interesting in understanding, which contains enough detail to put you inside of their heads to see why they have certain needs and goals. Thats what were aiming for.