Words Are Capital Marketing Presentation V1
The document describes a communications training program called the Open Channel Communications System that is intended to help executives, sales, marketing and customer service teams improve their communications skills. The 4-day, interactive program is presented over 2 seminars and teaches techniques for establishing rapport, effective communications, determining the best communication mode, using customer-focused language, improving responses through verbal/nonverbal cues and listening skills. Successful completion of the program can increase sales, strengthen relationships with customers and colleagues, reduce costs and improve productivity. The program was developed by communications experts and uses practice sessions to help attendees enhance their skills.
Words Are Capital Marketing Presentation V1
- 1. Words are CapitalBuild Better Business Relationships
- 2. The ConceptImprove the communications skills of your executive team, sales, marketing, customer service anyone!The OpportunityIncrease salesReduce cost of salesAccelerate the sales processImprove employee productivityStrengthen relationships withCustomersColleaguesFriends and Family Understand what people are really sayingBecome awareObserveListenFeelUnderstandExecutive Summary8/23/20102Words are Capital
- 3. What Well Cover TodayThe Open Channel Communications SystemHow It WorksThe SeminarsThe PresentersBuild better business relationships!8/23/20103Words are Capital
- 4. Developed by Hugh Morris, MA 30 years private practice experienceRetired U.S. Army Lieutenant ColonelDesigned to enable anyone to build strong business relationships (increasing sales and improving brand loyalty) with their customers, colleagues, friends and family through:Rapid rapport establishmentClear, effective communicationsThe Open Channel Communications System8/23/20104Words are Capital
- 5. The Open Channel Communications System gives attendees a communications toolkit that enables them to:Determine the best mode of communicating ideas to the customer/prospect quickly and easilyUse language that the customer/prospect will understand and relate toMake effective cold callsFill in the information gaps that customers/prospects often omitImprove the ratio of positive responses through use of verbal and nonverbal queuesHow It Works8/23/20105Words are Capital
- 6. The Open Channel Communications System consists of 5 segments presented over 4 days in 2 seminars.Designed to be highly interactive with ample time allotted for practice in using new communications skillsThe Seminars8/23/20106Words are Capital
- 7. What Theyll Learn 8/23/20107Words are Capital
- 8. Hugh Morris, MA 30 years private practice experienceRetired U.S. Army Lieutenant ColonelDeb Mielke25+ years in sales and marketingAccomplished speakerPublished authorChari MorrisCertified teacher20 years experience in development of improved interpersonal communicationsThe Presenters8/23/20108Words are Capital
- 9. Better communications can:Increase salesStrengthen customer loyaltyReduce the cost of salesImprove productivityLet us show you how we can make your sales and marketing organizations master communicators in just 4 days!Make Language YOUR Companys Advantage8/23/20109Words are Capital
- 10. Words Are Capital972-529-9719dmielke@wordsarecapital.comContact Us8/23/201010Words are Capital