Work order project
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This document describes a work order system created by CHR for Chatrium Hotels & Residences to improve guest satisfaction and efficiently manage service requests across departments. The system allows guests and staff to create paperless service tickets, assigns tasks to appropriate teams, and provides tracking and reporting on requests from opening to closure. It will be launched in November 2012 at four Chatrium properties in Bangkok and Yangon to facilitate inter-department communication and coordinate guest services.
Work order project
- 1. Work Order by CHR An enhanced guest service request and inter-department work order Chatrium Hotels & Residences
- 2. The Objective Tool for AYS team for all Chatrium Group Improve guest satisfaction through efficient services Serves as a work order management system for hotel staff across all departments Tracking services record for Engineer Tracking services record for Housekeeping Tracking services record for I.T.
- 3. Overview Work order is a Web-based platform Paperless System No need installation additional program Unlimited user access Support both Thai / English language Automated guest service request and inter-department work order dispatch system
- 4. A service request Housekeeping amenities Luggage collection Shoeshine Minor engineering work orders Anything else the guest requires Inter-department request
- 5. Tracking Type of service request Specific details of service request Timing Speed of completion Performance of individual staffs
- 6. Work Order by Chatrium - Flow Chart Start Admin Guest Open Ticket by Open Ticket by AYS Staffs IT Engineer Assign Job IT H/K Engineer Done Done Process Done Process Process Yes / No Yes / No Yes / No Pending Job Close Job Pending Job Close Job Pending Job Close Job
- 7. Highlight Features Local Web-based platform, so we can access any computer in our network Easy to use Control Panel for monitoring Separated report for guest and admin
- 8. Project Time Line Discuss with our I.T. team 19 Sep 2012 Preparing Database & Flow Chart 21 Sep 2012 Design and Development 24th Sep 19th Oct 2012 Testing 22nd - 31st October 2012 Soft Launch 1 November 2012 Chatrium Residence Sathon Bangkok - 1st Property Chatrium Hotel Riverside Bangkok 2nd Property Emporium Suites by Chatrium 3rd Property Chatrium Hotel Royal Lake Yangon 4th Property