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Writing a complaint letter (1)

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Estela Albaladejo Martínez

This document provides guidance on writing a formal letter of complaint. It includes common phrases to use for describing situations, problems, and requested solutions. It also lists closing phrases and warns against using contractions or imperatives. Finally, it provides a task asking the reader to include specific vocabulary in a practice formal letter.

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A COMPLAINT 4º ESO WRITING A FORMAL LETTER
DEAR SIR/MADAM SALUTATION OR GREETING
Writing a complaint letter (1)
PHRASES USED TO DESCRIBE A SITUATION I AM WRITING TO COMPLAIN ABOUT… I AM WRITING TO INFORM YOU THAT… I AM WRITING TO INFORM YOU OF MY DISSATISFACTION WITH… I AM WRITING TO ASK…
PHRASES USED TO DESCRIBE A PROBLEM On 14th December 2016 I bought…. I had difficulty in… When I was about to use it…
PHRASES USED TO DESCRIBE A SOLUTION I AM WRITING TO ASK YOU TO PLEASE… COULD I PLEASE ASK YOU TO…? I ENCLOSE A COPY OF THE INVOICE AND… WOULD IT BE POSSIBLE TO HAVE A FULL REFUND?
USEFUL PHRASES FOR CLOSING I LOOK FORWARD TO RECEIVING YOUR EXPLANATION OF THESE MATTERS. I LOOK FORWARD TO RECEIVING YOUR PAYMENT. I LOOK FORWARD TO HEARING FROM YOU SHORTLY. PLEASE DO NOT HESITATE TO CONTACT ME IF YOU HAVE ANY QUESTIONS REGARDING THIS MATTER. IF YOU NEED ANY FURTHER INFORMATION, PLEASE CONTACT ME.
WARNING!!! • IN A FORMAL LETTER, WE ARE NOT ALLOWED TO USE CONTRACTIONS!!!! CONTRACTIONS ARE CONSIDERED TO BE COLLOQUIAL LANGUAGE. • YOU SHOULD ALWAYS USE POLITE LANGUAGE AND AVOID IMPERATIVES
TASK (page 30-31 Student’s book)
• DIGITAL WORLD VOCABULARY (PAGE 59)– At least 2 words • “Actually” and “Currently”– Once each of them • At least two words related to MANNERS (page 62)
• At least two verbs with –ing/to forms (page 63) • At least two modals of deduction/possibility (page 67) • At least two infinitives of purpose (page 69)

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