This document advertises an assignment solving service where assignments can be solved for Rs. 250 per subject. It provides the website URL and WhatsApp number to contact the service for help with assignments that are due in June 2017. It then lists three internal assignment questions related to communication - one about listening barriers, one about negotiation strategies, and one about identifying appropriate communication styles in different workplace situations.
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Written and Oral Communication- MBA JUNE 2017 SOLVED ASSIGNMENTS
1. WWW.SMUSOLVEDASSIGNMENTS.COM
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INTERNAL ASSIGNMENT APPLICABLE FOR JUNE 2017 EXAMINATION
Written and Oral Communication
1. Mrs. Damle is a double Ph.D. in Physics and Statistics. She has been teaching for 12 years
in one of the top colleges. Due to the reputation of the college, they usually get the very best
of students who are also offered the best facilities in the campus. Mrs. Damle is considered
to be a quiet yet focused professor in the college. While, she is a master in her subjects and
related administrative tasks, she does not get a very good feedback from the students every
year. The management attributes this communication gap to students¡¯ listening barrier. In
relation with this case, discuss various barriers to listening. Which barrier is most aptly
applied to this case in your opinion? Discuss in detail.
2. Mr. Ahuja wanted to sell his house, as he was moving to another city. The valuation
expert told him that he could get anything between 1crore and 1.10 crores for his house. He
also added that if Mr. Ahuja waits for 2 months, the prices might go up. However, Mr. Ahuja
must join his new job by next month and hence, cannot wait. At the same time Mihir is
looking to buy a house since he is getting married after 2 months. He has his savings and
his new promotion allows him a budget of 800, 0000 for a new house. If he adds some
home loan, he can stretch his budget a bit too. Mihir decides to start his talks for Mr.
Ahuja¡¯s house. Keeping in mind a WIN WIN situation for Mr. Ahuja and Mihir, discuss
negotiation process. (Consider the BEST OFFER / BEST PRICE factor).
3. Consider the following Situations: An organization in the field of courier and package
delivery arena has grown from 20 employees to 120 employees in two years.
? An employee is promoted from an executive level to managerial level in
administration department. He handles office boys, delivery boys, packaging staff.
? An employee is recruited from B-school as a Sales Manager, working independently,
handling one geographical area.
? A female employee working as senior executive in customer service
a. What type of communication style will be suitable for each of these employees?
(Assertive, Aggressive, Passive). Explain the characteristics of each style applicable.
b. In your opinion, which style of communication may work in all the three given
situations?
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